First Gulf Bank [FGB] / unfair charging

Hello there
My name Anteneh Abebe, today I purchased on line but they charge me 8 times instead 1 time I request them to refund me but they told me its automatically I am charged please do the needful
Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent SmartBuy transaction
attempt under the following details on Oranum.com has been declined by the
issuer of your payment method.
Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 7:52 AM

This transaction attempt occurred because you have the SmartBuy feature
activated.

You may try to initiate the transaction again, to make sure that you have used
the correct details. Alternatively you may try to use a different card to make
the purchase.

If the transaction is still declined, we advise you to contact the bank or the
card issuer company. They should be able to help you resolve this issue.

If your problem would still continue, please reply to this e-mail or contact our
Live Chat Support for immediate assistance:
https://www.dditservices.com/en/?livesupport=1

Please be aware that our Customer Service department speaks English only.

Best Regards,

Duodecad IT Services Luxembourg S.à r.l.
44, Avenue J F Kennedy
L-1855 Luxembourg
Grand-Duchy of Luxembourg
RCS Luxembourg: B 171358
Tax no.: [protected] 3
E-mail: [email protected]
Website: www.dditservices.com

NOTICE:
This e-mail has been sent to you in accordance with all applicable laws and
regulations. Its content and any file transmitted along with it is confidential
and intended solely for the use of the individual or entity to whom they are
addressed.
This message contains confidential information and is intended only for the
individual named. If you are not the named addressee you should not disseminate,
distribute or copy this e-mail.
Please notify the sender immediately by e-mail if you have received this e-mail
by mistake and delete this e-mail from your system.
If you are not the intended recipient you are hereby notified that disclosing,
copying, distributing or taking any action in reliance on the contents of this
information is strictly prohibited.

Duodecad IT Services Luxembourg S.à r.l.
08:01 (3 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 155.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:01 AM

We are advising you to load your credit card in order to be able to create an
account/purchase credits on the website.

You may also try to use a different credit/bank card to make the purchase.

If the transaction is still declined, we advise you to contact the bank or the
card issuer company. Hopefully they can help you resolve the issue.

Duodecad IT Services Luxembourg S.à r.l.
08:06 (2 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:03 AM

Duodecad IT Services Luxembourg S.à r.l.
08:07 (2 hours ago)
to me

Translate message
Turn off for: English

Dear Anteneh Abebe,

This is an automatic e-mail to inform you that your recent attempt on purchasing
credits has been declined, due to insufficient funds on the credit card
associated with the transaction under the following details:

Site: Oranum.com

Amount: 47.99 USD

Credit card: ************2514 (MasterCard)

Transaction Number: [protected] / [protected]

Attempt Date/Time (+04): Sunday, January 6, 2019, 8:06 AM

• Updated by Anteneh, Jan 06, 2019

  Still I am waiting your response.