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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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C
2:44 pm EST

Ford service

March 8, 2019
I have taken my 2012 Ford Mustang into Capital Ford for the same problem five times. The car, intermittently, will not start ( I will refer to this issue as an ignition problem for clarity). I can open and close the trunk and then the car will start. I have what Capital Ford refers to as an after-market alarm and an after-market backup camera. These items were installed by the Ford dealer in Southern California when I purchased the car new in 2011.
My main problem with the service at Capital Ford is lack of communication. A service manager did call me once to request permission to remove my alarm. They did not call me to request my permission to disconnect my working backup camera or order parts. I must call them to get updates. The service representative and the service manager do not return calls. They will not tell you how much a repair will cost. When checking in, they do not provide documentation showing what services the customer wants performed. They never offer a loaner or a rental car. They have had my car for 10 days.
DETAILS OF ISSUES:
On February 5th, I took my car in for the ignition problem. They said the backup camera was not installed properly and they rewired it. The camera has worked fine since I have owned the car. This rewire of the camera did not fix the ignition problem.
On February 27th, I took the car in again and explained I still had the ignition problem. I received no calls until March 1, when a service manager, Victor, called and told me they had to remove the after-market alarm. He said it did not work. I reluctantly agreed. At 5:40pm the same day, the service rep called and told me my car was ready. He said he wanted to make sure my backup camera was working, so he asked if he could call me on Mar 2nd. He also stated that I might want to talk to the manager about my bill. I asked him the amount of the bill and he never answered. He never did call me on Saturday.
Monday, March 4th, I called at 10:55am and asked about my car. The service rep said they had disconnected my backup camera. Even though they had test driven my car, they wanted me to drive it for a while and see if the removal of the backup camera solved the ignition problem. I said I could not do that. The problem is so intermittent that it could occur the next day or in 3 months. I told him I wanted my backup camera reconnected. The had disconnected it without my permission. I heard nothing more until I called Capital on Thursday, March 7th, at 10:55am. The rep asked if he could call me back. I waited an hour and then I called Allen, another service manager. I left a voice mail. He never called. At 2:30pm the service rep called me back and told me they had ordered a part to fix my backup camera. He said part should be in on March 8th and he would call me then.

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12:12 pm EST
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Ford lack of transmission shield, prevention of ice build up

My name is Michael Ryan, I am the Special Services Division Commander for the sheriff's office. Last year we purchases 2ea 2017 Ford F150 Law Enforcement SSV pickups.

Last week we had a deputy arrive on scene of a crime and was unable to put his vehicle in park. I turns out this was due to ice build up around the transmission sufficient to prevent the vehicle from being shifted. This caused the deputy to park the vehicle leaving it in drive while applying the parking break. This was an extremely unsafe condition. This condition was preventable had Ford placed a shield under the transmission to prevent ice build up from occurring.

For service technicians suggested we buy aftermarket shielding. I suggested that the service center should contact Ford and advise them of the situation. Their comment was that Ford does not listen to us.

Ford, it seems to me that your employees are your foundation if you can't or won't listen to them then you are in real trouble.

I am asking that Ford make this right on our current fleet of Ford Police vehicle, If not we will be considering other manufactures in the future.

Regards
Michael Ryan, Commander
Special Services Division
[protected]

Attachment: Ford Service Invoice PFCS226875

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10:58 am EST
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Ford Gas leak from engine

Hi;
We lease a 2016 Ford Explorer with ID # 1FM5K8BH4GGC29814 IN March of 2016.
After few months we smell gas several times in our garage. I took it to Schultz Ford dealer in 80 NY304 Nanuet New York.
After two days service the car was good for few months.
The car start smell gas again and this time was much stronger.
we complained and took it back for repair.
The car was good for a little more than a year. For last few months start smell
gas again.
I took it back to dealer and I was told it is out warranty and it would cost us over
500 or 600 Dollars.
We park the car in our garage. It is very scary and we are concern for the safety of
our family.
It is very incompetent for your mechanics to fix the car twice for the same problem
and still has a major gas leak problem.
We use this car for our children transportation to school.
So please be advised we are consulting with our attorney for further pursuing
this issue.
Thank you for your time.
Majid Bozorgomid
[protected]
[protected]@gmail.com

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Update by majid Bozorgomid
Mar 07, 2019 8:18 am EST

Still waiting for response...

Update by majid Bozorgomid
Mar 06, 2019 10:59 am EST

Gas Leak

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2:20 pm EST

Ford dealership response to request to cancel extra coverage

I purchased a 2009 Ford Edge from Battlefield Ford in Manassas, VA on October 21, 2018. Unfortunately, someone caused an accident on the highway and totaled my vehicle on November 25, 2018. In order to process my GAP claim to finish paying off the vehicle, they informed me that I need to have any warranties or extra coverage cancelled. The only way to do this is to contact the dealership so that they may provide the appropriate information to proceed. I have called, left voicemails, and sent multiple emails through the contact section of their website, even left a message via Facebook Messenger yesterday. I have received no response. I do not know what else to do besides drive an hour out of my way to go to the dealership and see what can be done, because I have called GAP, I've called Ford's Corporate office, and i've called the dealership several times with either being left for the phone to ring multiple times with no answer or leaving multiple voicemails and emails with no response. I've been more than patient and professional dealing with this issue, and i've had enough. Please help. Thank you.

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1:02 am EST

Ford customer service/ service dept

To Whom It May Concern,

I am writing this email in regards to issues I am having with my wife's vehicle. We have a 2011 Ford Edge and in late October of last year (2018) while I was driving it, I had some issues with the brakes that were very unsettling. I was driving the vehicle under normal conditions and suddenly the brake pedal got very spongy and not very responsive when I attempted to stop in traffic. Then a minute later, it went away and the pedal was acting completely normal. Being that my wife drives this car on average 125 miles a day for work, I wanted to call your service team to ask if they have ever heard of or seen this problem occur in this particular make and model. I wanted to make sure the car was safe for my wife. When I spoke to the service team in October, I was told when it acted up again to bring the car to Ford and a technician could diagnose it.

Well fast-forward to February 2019- the car acted up again. This time, the pedal was very hard to push and the car stalled on my wife. I brought the car in to have it checked and I was told the car needed a new brake booster. Due to the high price of labor costs, I could not afford to have your service team do the repairs so it I brought the car home. I was going to order the parts to fix it myself when I found online the Customer Satisfaction Program 13N02 - Supplement #1. This described that the booster has a defect and will fail, causing the same problems I experienced on both occasions (minus the stalling of the vehicle). I called back to your service center and brought up my concern with them and I was told my vehicle exceeded the warranty mileage so it would not be covered. Right now, it sits with 152, 090 miles on it and the warranty only covered it until 150, 000 miles However, when I called late October of last year, it had much less than 150, 000 miles. If the service team had been fully up-to-date on Ford's Customer Satisfaction Program Supplements, they would have known the boosters were bad in the 2010-2013 Ford Edges and would have been able to diagnose the problem while my vehicle was still under warranty. As a customer who simply googled "Ford Edge Brake Booster Replacement", I easily and quickly found this supplement, and I simply cannot understand why your staff was unable to do the same.

Unfortunately, I am feeling cheated and I don't like feeling like Ford, a company I have held dear since I was a child, is trying to pull a fast one on me. I would love nothing more than to put this behind me and have this issue with my car covered because, as described above, my car was within warranty when I first described my issues (which were exactly what 13N02 - Supplement #1 describes the issue to be). I look forward to resolving these issues with you and await a resolution.

Thank you,

Adam Timmons

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4:59 pm EST

Ford gap insurance

I called to see about getting my Gap Insurance refund back on Feb 3, 2019. I totaled my car on 1-4-19. The lady I talked to said I would get some money back. I called her a week and half later and a man answered. He said my Gap Insurance was cancelled. This is BS. I bought this for protection and I didn't have to use. My Farmers Insurance paid my car off. I want what is due to me.

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11:59 am EST

Ford car dealer

On february 18, 2019 I bought a car 2018 ford fiesta and traded in my car 2011 ford focus. First off I was irritated because they would only give me 500 for my car that I traded in and that car was in great shape. Then they tell me that I got approved by ally auto finance and everything was good. A couple days later I call to get gap on my car because my insurance doesn't offer it and they told me sorry we cant I stated is there any other options and the finance guy by the last name garcia at team ford stated no wouldn't help me with nothing. So then a day or so later gm finance calls me and I was totally confused because they told me ally approved me so I called ford again and spoke to guy at for last name garcia and said several of you people told me that I am financed by ally and gm is calling me he then stated they are the same company its just that gm won't finance unless you buy a car from a gm dealership I said ok. Them yesterday 2/26 garcia called me from ford finance and stated that they need my w2 from last year because my income isn't adding up correctly from what I put on my papers. I said again why is gm calling when I got approved my ally and he stated no its gm and I said that's not what you told me the day before and he had nothing to say back I said what is the truth he said gm. Now im mad at this point so I send my w2 to garcia and he said the way this looks you only make 19, 000 mind you I told him that that w2 is not going to be my true pay because I went to salary in mid year and get the same monthly bonus every month. He told not listed so I call gm myself and ask has ford send the w2 and they stated no apparently ford doesnt think its a big deal. So I explain to gm and they stated that they will try and work it out.. I have had this car for almost 2 weeks and they keep coming back with more and more stuff when I got told I was good at ford. I am so mad about this situation.

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1:58 am EST

Ford poor customer service

Hello my name is Jose Rodriguez I'm a regular customer at Kisselback Ford in Saint Cloud Florida
Address: 1118 13th St, Saint Cloud, FL 34769
Phone: (407) 892-2141

I always do my oil changes there with no problems, I recently experienced bad service, I had some work done for my 2010 Lincoln MKZ by last visit was for the recall airbag. two weeks had passed when I noticed the cover on the driver side below the dash, which opens the trunk and adjust the dash board lights connections. This cover came off. When I looked at it the clips were broken off and I found an electrical black tape, which came off from it and a broken clip and no other clips were attached to it.
I was explained that the Tech did not had no reason to open this cover so, I explained that this doesn't make any sense to me. I have had this vehicle for the past 3 years now and the only place I have it service is at this location Kisselback Ford. I remember before the air bag recall I also brought it in for the backup speaker for rear parking aid, which went bad and it was replaced maybe then this cover could have been broken off then.

I spoke to the manager of Kisselback and he explained to be that all of his tech are honest and if this would have occurred it would have been bought to his attention. I stated I'm not here to blame anyone but this needs to be rectified. The manager then stated that he will not charge me for the labor cost, but will go half on the part. So I agreed. This was at least two weeks ago and it was said to be that they will order the part and get in contact with me until now I'm still waiting.
I try calling serval times after the week, because I was told the part could take at least a week to be delivered.
I have left messages to the Sale rep Diana Parsons(54), that took care of me when the air bag was replaced to inquiry if the part came in and left my number, which she can reach me. But no response as of yet.

I'm also a Manager for hospitality and this type of customer service is poor, I'm thinking twice of not returning to this service center there is no reason why this type of service I'm getting for this location should be happening.

I can be reached by this email or my cellular phone number
[protected] anytime after 4pm I work nights.

I know you be able to pull up my service, which was done at Kisselback Ford I will attach two past service invoice to view.

January 19th 2019 invoice number 65611 for oil change and tune up because I was having a hesitation when starting up. But it's still happening the problem was not fixed for what I send it for.

April 5th 2018 Invoice number 53016 for the backup speaker for rear parking aid

See attachments for invoices and Photos of the broken cover

Sincerely
Jose L Rodriguez
3369 Cypress Point Circle
Saint Cloud, Florida 34772
[protected]

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10:39 pm EST

Ford ford focus 2013

I have taken my Ford focus into the dealership for transmission shudder 4 times now. Since December 4th 2018 I have been without the use of this vehicle due to whitespace Ford dealership putting it off and leaving it to sit in the parking lot for WEEKS while the owner John galand bumped wealthy people to be first in line and get loaners. I have also not been provided a loaner in this time. I was told by 3 separate mechanics that I was next to get a loaner but that John would pull it and give it to the rich farmer or banker in "need." I owe 8000 dollars on a vehicle that is only worth 3000 now. I can't even use it because it they won't get to it. A week before Christmas they said it was ready and gave it back in WORSE condition then I had taken it. Skipping 3rd and 5th gear and eventually just completely not even turning on. I have called several times for a loaner, but I'm beginning to see I'm not getting anywhere. I would like a buy back but I know there's a fat chance. So at least please get on this dealership for the way that they treat the "common" people and at least get me my car back or a loaner for the mean time.

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11:31 am EST

Ford The amount of credit given for trade in? Elderly abuse, taking advantage of elderly.

Given Lease agreement documents to sign after waitinf5 plus hours for the figures NOT completed documents, NEVER explained the documents, just put them in front of me to sign, and then handing me a check for $3000.00? Having to wait hat long, I was hours past my lunch meal, being diabetic timely meal are VERY important. I was unable to drive home, son had to drive! other questions on figures from lease documents? Jerry Fusek [protected]@charter.net

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8:43 am EST

Ford service

I am amazed of what I just dealt with. I purchased by custom ordering a 2016 mustang gt premium with the performance pack and took delivery in 2015 Nov. I also purchased the extended Ford Warranty with 10 yr 125k mile coverage. I have never had any issues with the car and I love it very much. Last few weeks I had a burning smell and a rattle from underneath the passenger side on the car. I took the car to Queens Ford Lincoln Svc in Jamaica queens and asked for help. They ran my vin and confirmed I have the premium care package and they would check the car. They called me back the next day and said the catalytic converter needs to be replaced and it's not covered. The car also has an oil leak from the oil pressure sensor causing the burning smell. They advised me to call Ford Motor Company regarding the cat not being covered. I called Ford HQ and they said it's the decision of the Dealership if they will cover it or not. I opened a case and the dealership now all of a sudden with cover half the cost. I dont understand why I am negotiating on a service plan I clearly paid for that states 10yr 125k miles. The catalytic converter should be covered with no questions asked. I cant believe I was actually considering trading my mustang for 2019 mustang gt350. Not a good look for Ford. I guess I will now go to Chevy and see what the new corvette will be happy to see my money. Thanks Ford, I almost thought you had changed and put the customer first.

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12:54 am EST
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Ford delay in noc issuance (car loan)

Dear sir,

This is to inform you that I have done pre-closure payment for my fcipl loan a/c no. 017346 on dated 08/02/2019 vide neft.
I requested ford credit to release the noc with other documents for the same accordingly, however till date they have not issued the noc.
After repeated requests through phone and emails they denied to issue noc at the earliest and told that it will take 7-10 working days.
I request you to take up the matter with the loan agency and seeking redressal against the same.

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4:53 pm EST

Ford 2005 ford escape hybrid abs issues. should have been recalled

I have a low mileage 2005 escape hybrid. I have had to replace the abs for the second time in the three months that I owned the vehicle. I have read many similar complaints. My brakes went totally out while I was driving. This is not a rare occurrence it's common and dangerous. Another complaint, the ford dealership charged me $654.00 just to bleed the brakes. My hybrid mechanic compared the price to taking a $400.00 bus ride up the road.

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Update by Danette Pinheiro Moore
Feb 12, 2019 4:58 pm EST

Also a new ABS for a 2005 ford escape hybrid is $3880.00 no lie

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1:52 pm EST

Ford transmission replacement request: powertrain on 2018 ford fusion. 8600 miles

I took my Ford Fusion to the dealer after I was on Interstate 465 in Indianapolis driving 65 miles an hour when there was a big bump in the engine and the car would not drive faster than 20 miles an hour. The service wrench did pop up on the dash.
The service dept said the transmission fluid was down two pints. The transmission is a closed system so the error must have happened at the factory. After adding fluid the tech could not duplicate the problem I had and there was no other problems found.

NEXT VISIT
On Christmas eve one week later I took my fusion back. The service wrench popped on everyday. The car would lose power and be unable to accelerate. The car would jerk or have hard bumps between gears or when stopping. I called 7 days later and asked for a update on my fusion. The tech could not duplicate my complaints and I was told they had driven the car around Interstate 465 more than once.
My service rep said he needed to contact the technician and find out if they wanted to keep the car one more day or not. The next day I was informed the transmission was being pulled and parts had been ordered.
NEXT VISIT:
One week later the gears are bumping hard when the car is placed in reverse, In frist and third gear and when stopping.
While driving the gear has not engaged and the engine is surging. When sitting at a red light the car would not move for a few seconds once the light has turned green. The hard bumps and or gear jerks have become more violent.
The car has become scary and unsafe to drive. Based on my new car warranty, my ford fusion should have the transmission replaced or the car replaced. I am in search of customer satisfaction.
[protected]@yahoo.com

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2:48 am EST
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Ford unethical and unreliable - on new vehicle purchase

I have reached ford india customer service, they are reacting in such a way that, they don't understand the issue (dealer had made falls promise, fooled in accessory purchase - by collecting money and delivered the vehicle without the accessory for which money was collected, and extended warranty is given after followups, rc documents is retained for around 90 days without proper reasons, etc., on top of that, the senior operations manager - ms. Meena aravind, felt to realize the worst part as unethical behaviour. Do you guys (ford group) take back the vehicle purchased two months back. Feel annoyed to discuss further with ford india. I would like to keep my life simple and peaceful. I didnt realised having a ford vehicle will make much of noise. Regards prabhu g

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7:27 am EST
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Ford customer service advisor

I booked my car in at kempster Ford Umgeni Road for a service today. The service advisor Mr sbu madondo, was very rude and not very helpful. I was there to fetch my car and he rudely questioned me as to who gave me permission to fetch the car when he didn't tell me. He felt that he was doing me a favor. That wasn't very professional of him and it gives Ford a bad name. He should be trained on customer service delivery.

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8:32 pm EST
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Ford 4 new tires/poor alignment

To Whom it May Concern,

I bought 4 new tires and an alignment from the dealership above on 11.20.17. I requested that they be sure to adjust the toe and camber as I had a ball joint replaced earlier by my mechanic. The alignment was not done properly and my tires have worn unevenly. Now, down to the wear bars.

I recently appealed to the Owner of the dealership, said I have all the documentation, and they offered to pay for another alignment (after I buy four new tires). Seriously? WHY would anyone do that? You don't know what you are doing. People get fired from there all the time. Their service is a joke.

I acted in good faith from the beginning. I will never deal with Delacy Ford ever again. They are incompetent, and negligent. I regret even having to sit tonight and write this, because, quite frankly, I suspect I will get the same nonsense and run around from you. Too bad.

I have all the paperwork. I acted in good faith. Theres no way someone could tell that this was happening to the tires during the winter, not till many miles had past. My mechanic was stumped. He did not see the wear till June. I have all the paperwork. This is nonsense. Someone man up and do the right thing.

I want my money back. Or, four of the same tires and the chance to run far away from Delacy, to someone who is actually qualified to handle the job.

Sincerely,
Paul Brinkworth

Phone:[protected]

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7:03 pm EST
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Ford 2018 ford edge

On November 28, 2018, I was driving down one of my town's major roads at 40 mph, the posted speed limit, and the auto stop/start switch, which had manually been turned off when I started my car, turned itself back on and stopped my car while I was driving. This feature is only supposed to engage when you are stopped and have your foot on the brake. It happened while I was driving and in traffic. This is a safety hazard and I have talked to Ford several times and taken it to be serviced. They could not find anything because there are no real mechanics anymore, they just look for codes. I was told by a sales manager at Jim Bass Ford here in San Angelo, TX, that they would be willing to trade me out of it but only at a cost of $300 more a month in payments. I'm sorry but I'm not paying $875 a month for a car that is not a Jaguar or Mercedes or the like. There is no way to deactivate the feature and I don't feel safe in this vehicle.

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5:13 pm EST

Ford garage/ employee mechanic (kevin)

My sons car broke down, took it to dovi motors in courtland ny. Mechanic (kevin) said it needed a whole new engine, said engine was cracked. Pushed me into paying 4, 000 dollars for a rebuilt engine, said it was the best covered, insured, first I said yes. Than I called him back said I could afford the higher coverage, he said it was to late he already ordered the engine, but didn't have it yet, he could have called them right back, it was the same day. He wouldn't. I was stuck paying 2, 000 for extra coverage. 2 weeks later when my son got his car back, he wasn't happy. He told me kevin told him. Its a rebuilt engine, not even the right year for the car and they used some of the parts of the old engine. A week later the car brakes down, my son has it toed to dovi, I paid for that extra coverage. Keven says its not the engine, so the work or parts ant covered another 300 dollars. The car still isn't running right, idols high, stalls out, my son isn't even driving it. Dovi motors and kevin took advantage of me and ripped me off. The mechanic kevin was rude to my son and myself on several occasions, we wont go back there.

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1:20 pm EST

Ford ford fiesta 2007 1.4i

Hi, my name is kabelo, I have a problem. Took my car for service, and when it came back it was hissing on idle... Thought the problem would pass... But a week and a half later.. Noticing fuel consumption going high.. I took it back.. They charged me r1200 and said its the pcv valve pipe that had burst... Now weird how such a thick pipe could burst... Any who, I inspected the "burst" pipe and realises the pipe seems to have an incision in it. Something must have happened when the car was being serviced. I feel like I was ripped off. And I would like my refund. Never had such problems when taking my car to reputable rmi's.. This is totally pathetic

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Phone numbers

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