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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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1:29 pm EST

Ford 2008 mercury mariner

I bought my 2008 mercury mariner from malloy ford in winchester va 09/01/2017. Six months later in february of 2018 my transmission went out and wasn't covered by warranty or recall that was issued. So had to pay out of pocket. Now jan 2019 my steering is going out and low and behold there was a recall on that very problem too that my mercury mariner is not covered under. Am now looking at trading this pos in for another brand. Am I die hard ford fan but ford is looking to lose another fan. My vehicle has the same problem as the recalls but not covered

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6:42 pm EST

Ford ford part - national recall list - car in shop for over 2 months

My 2014 ford fusion was hit by a deer in early december, 2018. An insurance claim was submitted and the car was taken in to be repaired on dec 7, 2018. It is now january 28th and I still don't have the car back due to a part required being on a backorder list. Ford can't say when the part will be available. The insurance company gives me 30 days of a loaner vehicle, but those 30 day are over and I have no vehicle to get to work. Ford refuses to give me a loaner vehicle but they read their programmed response to me and tell me the case is "escalated". That doesn't get me to work. I feel they owe me a loaner vehicle until the part is available and installed.

It isn't like my car is a rare model - it's a recent model ford fusion!

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6:09 pm EST

Ford f150 oil pan leak

I purchased f150 brand new with 6 inch lift from oxmoor ford ky for 52k. Shortly after purchase l brought truck back for oil leak. Oxmoor repaired truck and once again I have the oil leak back again. (driveway stained) this time I bring truck to bill collins ford ky, they say oil pan again needs changing but they want $600 to disassemble some of the lift to get oil pan off. I bought truck with the lift on from ford brand new and feel ford should pay for this.

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2:07 pm EST
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Ford Lincoln navigator 2004

Dear sir/madam:
We love lincoln navigator and we purchased a brand new lincoln navigator in 2004 from michigan dealership called star lincoln. When we purchased, car has signs of little rust but dealership told us that it is cleaning issue. The navigator had some engine issue also.
We took a very good care of our navigator. It is only 153 thousand miles. We are are very disappointed that navigator got rust and has severe damage underneath and it has made me spend lot of money on repairs.
At this point the navigator is dangerous to drive.
I need your kind consideration and help. This should not happen to us. I love navigator and we are requesting your kind help regarding this situation.
I can be reached at [protected] or [protected]@hotmail.com
Regards,
Zafar tabassum
Musarat gul

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11:43 am EST
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Ford repairing recalls on a. 2017 f-150 truck at dahl ford, lacrosse, wi

There have been 3-4 recalls on our 2017 ford -150 truck. The service department at dahl ford has not been responsive in timely or convenient scheduling for repairs. Stating they don't have the parts, delays in receiving parts, too many too service..
Takes weeks to get in and then they don't have the required part.
Scheduling is weeks out, a
Needs all day repair.
Very frustrating! Never buy another ford vehicle!

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4:50 pm EST

Ford automotive service

January 25, 2019
I just got back home after waiting 2 1/2 hours for an oil change with a scheduled appointment. Other places that have done my oil change take about 30 to 45 minutes for this service so I would like to know why it takes so long for this service to perform this simple task. It took, what I thought a lengthy amount of time before the advisor came out to see me and that was only after he took the person behind me first, a man, I am female and a senior.
Ford of Port Richey
10821 U.S. Hwy 19
Port Richet, Florida
Customer #131478

Due to the poor service today, I feel I should receive a full refund for the service(?) I received today.
Thank you,
Sara Urbina
[protected]@aol.com
[protected]

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5:34 am EST
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Ford service department failure to complete repairs on my vehicle prior to the warranty running out.

My name is teresa hector, 121 s suber rd, greer, sc 29650. Phone number [protected].
Breach of contract: I took my 2012 ford f-150 into d&d ford, greer, sc for a tune-up, my cd/dvd player will not read the disc when placed in the unit, & remote start had to be corrected on 12/18/17. The truck was under warranty and the work required would be covered. The service advisor jason freitas took my truck in and ruben ruiz, tech diagnosed the module had to be replaced. I was told the part would need to be ordered and I can pick up my truck. The warranty company approved the repair. The service tech instructed me that they would call when the part came in for replacement and I could bring my truck back in for the repair. I made several attempts to contact the service department at d&d ford with no response whatsoever. I was told at one time the part was never ordered and they would get it ordered. The part was never ordered by the service manager, tim freeman at d&d ford. I could not get mr. Freeman to return my calls and I finally contacted the sales department and they had to get mr. Freeman to contact me which took several attempts. I contacted the general manager of d&d ford skip davenport and explained the issue. Mr. Davenport instructed me that it was up to me to make sure the repairs were completed and I could not come back after a year to get it done. His employee did not order the part but that was my fault. I did not wait a year as I tried for a year to get d&d ford service department to do what is required of them. Then I came to find out that the original dealer herlong ford in edgefield, sc that I purchased the truck from actually called and denied the claim. Who are they to deny this claim? I waited patiently for d&d ford to do their part to get my truck fixed and they failed me. Now I am stuck holding the bill after I did what I was required to do. I purchased the warranty that cost good money, I took my vehicle in for repair, and waited for the part to be ordered that never was. I could not get mr. Davenport or mr. Freeman to explain to me why the part was never ordered. My belief is that they deliberately did not order the part as they did not want to service the vehicle because it was not purchased at d&d ford. That in itself is another complaint as to why I did not buy from d&d. I was told by the dealer that I purchased the vehicle from that I could take to any ford dealer for the service since they were almost 100 miles away. I am now driving a defective vehicle that I purchased and still paying for. I just want my truck fixed at the expense of the dealer since it was their fault the part did not get ordered, the truck did not get fixed and the warranty expired. I do not think that I want to purchase another ford if this is how the company operates. I love the ford brand but why would I purchase a vehicle that I cannot get serviced under the warranty that I purchased? Then for the original dealer to call the warranty company and deny the claim is a breach of contract on both. I have a copy of the work order when I took the truck in for repairs and I have the emails that exchanged between me, tim freeman, service manager, & skip davenport, general manager where they had the audacity to blame me for their incompetence in the service department. Oh, I get emails for them wanting to service my truck but let me ask you, would you want to take your vehicle to them for repairs or service? This dealer needs to step up their game as with all the individuals that I and my husband talk to about this indicates this is a common occurrence. D&d ford lost 3 sales this week to the dodge dealer down the street because they heard about this issue. I would like a response as to how this is handled and ford's take on this kind of horrible treatment of customers.

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9:49 pm EST

Ford ford pickup

I'm an old ford man looking to buy about my 15th new pickup. Most of these vehicles were purchased between 1977 and 2003 when I traded about every other year and with my vehicles having 70, 000-90, 000 miles. Other then tires or oil changes I never ever had any problems with my ford vehicles. I retired in 2002 and bought a 2003 ranch king which lasted until 2010 when I purchased a lariat. Herein is my problem. The area behind each back door has rusted out. I have three sons with ford vehicles in the same age range and their vehicles are rusted out as well. I have been slowly pricing new vehicles and everyone hits me with a $3, 000 plus or minus deduction for the rust and it sucks. Has ford ever made any adjustments for their obvious problems and have they corrected them so if I do purchase another ford i'll not face the same problem again? Besides the trade in loss it makes my otherwise immaculate vehicle look like...! If I can't be assured that this problem has been corrected i'm looking to change brands. Any comments to my concerns would be appreciated

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Update by DennisR47
Jan 24, 2019 9:50 pm EST

I have no update to my original complaint

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1:20 pm EST
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Ford 2018 ford c-max

I recently purchased a 2018 ford c-max titanium in december. As of to date I am pleased with the performance of the car. My complaint is the vehicle has poor workmanship within the vehicle. It seems as though they decided that year 2018 was the last year to manufacture this car and did not put much effort in the workmanship of the car. I am so disappointed, as I waited a few years before I finally decided to purchase a c-max.
The workmanship includes the whole dashboard area. That area does not align up properly you can see the displacement of the dashboard as they meet near the bottom window shield. Also, on the hatch door the molding inside the door is not afixxed together well. The leather dashboard has an area on both sides that is not smooth. You can see where something underneath is leaving an impression. You can see inside material stuffing at the dashboard near the window shield and also at the bottom front doors.in addition, the cd gets very hot when in use. Most of these problems are directly from the manufacturing plant. How can you say you have good quality control with all these problems?
Why disappoint your customers that way and make them not continue to be a life long customer. This is not the first ford we have purchased.

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7:58 pm EST

Ford ford focus

We have been trying to get help with a car we purchased in 2015. It has been under repair for the past 3 years, at the dealership countless times. We have replaced the clutch 3 times (last time in july 2018) and once again are at the dealership needing another new clutch for close to $3000. This time it is not under warranty as it is over 1200 miles since the last once was put in. Customer relations will not help us as it falls under the class action law suit. The class action law suit offered to pay us $500 for out of pocket costs. That offer was rejected in july and now we are not getting any reply to e-mails and calls we have sent in. The service manager at the ford dealer says the clutch replacement will be ongoing as there are known issues with this clutch and it is not suitable for our driving conditions and weather conditions. Very disheartening.

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4:32 pm EST
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Ford location of truck in transit

I ordered an f-250 truck mid november, 2018 from mathews ford, 500 hebron rd, heath, ohio. Paid for the truck, they called and said it was built, they gave me a vin # and said it was in transit and would be here last day of december. It is now jan 22, 2019 and no one can locate this truck vin # ift7x2b65ked51225. I cannot believe a company the size of the ford company and they cannot locate this unit.

Then I read that there was a plant fire and the f250 truck line was shut down. So now I am wondering if the truck was really built! No one can give me a straight answer. Can you find out an let me know.

Thanks
Denny schott
[protected]

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Update by Dennis Schott
Jan 22, 2019 4:33 pm EST

I ordered an F-250 Truck mid November, 2018 from Mathews Ford, 500 Hebron Rd, Heath, Ohio. Paid for the Truck, they called and said it was built, they gave me a VIN # and said it was in transit and would be here last day of December. It is now Jan 22, 2019 and no one can locate this truck VIN # IFT7X2B65KED51225. I cannot believe a company the size of The Ford Company and they cannot locate this unit.

Then I read that there was a plant fire and the F250 Truck line was shut down. So now I am wondering if the Truck was really built! No one can give me a straight answer. Can you find out an let me know.

Thanks
Denny Schott
[protected]

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10:47 am EST

Ford my 2016 ford fiesta

2 years I had transmission issues, no one would look into it, my transmission light went off, no clue what they did, they claimed my transmission was fine, last month I finally got through ford for them to really look, they replaced the transmission module, of course, now, again, it is giving me trouble, tried the buy back, they were rude, did not contact me except to say they looked into it (what?) and they did not have to buy it back, my transmission is now buckling, a symptom I did not have, and no clue what to do

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6:36 pm EST

Ford deceitful practices and horrible customer service

My wife and I bought our 2018 ford explorer from davidson ford of watertown, ny in september of 2018. I am currently active duty military, and was at that time stationed at fort drum. I had just recently (within the week) been relocated. I have had three issues with this dealership:

Issue 1: my wife and I were starting to look for a 2018 ford explorer around july/august 2018 where we first went to davidson ford. We dealt with frank the salesman. He was at first friendly and nice until we realized some deceitful intentions. First, there were no window stickers in any of the explorers. I found this very odd and was instantly upset to even ask how much the price of each vehicle was. I have bought many cars and this was a first experience that I have seen, and I have seen many off practices. The second is as follows. My wife and I chose two cars that we liked and would have been happy with. One was an explorer sport and the other was either an xlt or a limited (this happened about 5-6 months ago). We had asked frank of both the prices where he went inside to ask. Upon return, he claimed the price of the sport to be $45, 000 (and change) but also that he could not locate the other vehicle in their system. He went on to saying that he was fairly certain they were about the same price and asked if we were okay with that. He did mention the sport engine being of no importance and tried nonchalantly persuading us to get the other model for $45, 000. My wife and I went online and found the exact car he claimed to not be able to find; it was $39, 000 and of course some change. Right away I called frank out on the price discrepancy. I said that it was weird he could not find the car in their system and that there were absolutely no window stickers for prices and vehicle specifications. I mentioned their website and that we found their car for $39, 000 and change, and not $45, 000. I expressed by distrust for him and davidson ford. I also expressed my disturbance that he was trying to persuade me to getting a car of $6, 000 less for the equivalence of a car realistically $6, 000 more.in the end, my wife and I walked off the lot.

One month later we were about to close on a 2018 ford explorer with burke ford of syracuse. Davidson ford just so happened to call the day before we signed the contract with burke, asking us if we were still in the market for a car. I explained the to woman on the phone our previous experience with their dealership and that we were about to sign a contract with burke. She asked to place me on hold so she can talk to her manager. She came back and expressed her apologies and mentioned her sharing of the story with her manager. They insisted that we come down for a second look and promised that they would "impress" us. We became curious and decided to check it out.

Our next meeting with this dealership included a manager apologizing to us upon our arrival and then introducing us to josh, another salesman. This occurred in september. This is the only good thing that I will say about this dealership: josh was amazing! He was incredibly accommodating, apologetic, and genuinely cared to help us get the car we wanted for a great price. We left in a brand new explorer xlt that night. He was patient, and appreciative of my military service. He felt terrible of our previous mal-experience with his dealership and made strides to better this dealerships reputation. I will never recommend this dealership to anyone. I will say that if anyone disregards this complaint, then I will all day recommend josh as his or her salesman.

Issue 2: I came down on orders for a permanent change of station down to north carolina. One day I happened to notice a nail in one of my tires, two weeks before my move. I called davidson ford and they had me bring the car right in. A mechanic came out and looked at the tire. With my own knowledge of cars I knew the nail was in just the right place to where it could be fixed but might not be able to be patched; it was directly on the line and I knew it would come down to opinion. The mechanic who came out immediately said it could not be fixed and mentioned that since it is an awd vehicle that I needed to buy 4, four, new tires. Keep in mind I had only had the car for three months and barely drove 4, 500 miles since getting the vehicle. I proceeded to say I knew this was the wrong answer and requested to speak to a manager where I explained the short time with the vehicle. He agreed that I did not need to buy four new tires. He mentioned the nail was super close to where they could patch it but mentioned that he would not feel comfortable. The tire was almost $300 that I did not at the time have since it was mid pay period. He said since it was so close, he would do me a favor to buy me more time with the tire and even get me down to north carolina. He did say since it was a favor that he would not be charging me for the patch and will not being writing up paperwork on the job. I agreed and was appreciative of the favor. He said he put a plug patch in the tire, which will be better in the end. I then got my vehicle back where I inspected the work. I was so bothered to see that they nearly destroyed my tire and made the tired even more dangerous than it already was with a nail in it.in fact, I would have been better off driving 800miles to north carolina with a nail. They gouged a big piece out of the tire leaving missing rubber (empty space) on both sides of the plug. They also made the indent big enough to end up on the sidewall. I asked the opinion of some friends who are good with cars and they agreed with me. I surely would have had a blowout if I drove on the tire, so I got the service manager brian involved. He deflected saying, "well we shouldn't have done the work in the first place," "we aren't supposed to do favors," and claimed that all the missing rubber was a "rubber flap" that they removed. I showed brian pictures and said there is no way there is a rubber flap and that he cannot possibly justify the work given the pictures of the before and after views. I maintained my appreciativeness for the favor that did and stated that their favor in good faith turned into a $0 quality job and work that was done without good faith. It was unjustifiable.in the end brian replaced the tired for free.

Issue 3: one week before I moved I took my explorer in for a tow hitch installation. I was quoted on the phone $354 for the parts and wiring. Parts gave me it all for $274 in a quote. Service quoted me $99.95 for labor per hour, for a 2, two, hour job. Awesome, $598 total down to $512; I was fine with this. I took my car in for my appointment. I asked if they would be willing to do a little better on the price of labor. They came back and said yes they would drop the labor to $67 an hour.in the next conversation she said that the labor price of accessory installations is a standard $67, where they originally tried to charge me $99.95. Now all of a sudden this is supposed to be a 4-hour job bringing my total to $602. I brought my car into the shop based on a falsity that the labor was 2 hours, not 4, and they tried charging me $334 for parts instead of the quoted $274. I also did the math and they were charging me for 5, five, hours of labor. Unbelievable! I should have been charged what I was quoted, because what I was quoted prompted me to bring the car into their dealership and not use u-haul for an installation. They seemed very annoyed with me, when it should have been me annoyed with them. I got them to honor the original $512 in the end including 4 hours of labor, now taxes, $542 total. "by some miracle" the girl said she got me my original quote. I found out from a customer, a woman who was a friend of brian's (the service manager), that she overheard our conversations and went into brian telling him that they are not doing right by me and to fix it. That is terrible that another customer had to help. Terrible customer service!
Next, picking up my car. I left the dealership in a courtesy vehicle at 4:15pm where I witnessed them bring my car into the shop at that time. At 6:25pm my wife received a call on her cell phone that my car was ready and they had not been able to reach my cell for a few minutes. I did not receive any calls from them but it was safe to say that the car was done at 6:15, which is 2 hours worth of labor. I arrived back at the dealership to pick the car up. They tried charging me 4 hours worth of labor still. I brought it to chandler's attention and she said I would have to leave with the courtesy car and come back tomorrow if I did not pay. I asked the woman, chandler, to call brian since he was not there. She said "you know he has a life outside of here." I said "well if he wants a life outside of this dealership then he should hire more honest and competent workers" and I told chandler I was not leaving without my car as I had a lot to do for the move and I requested again that she call brian. Chandler slammed her pen down on the table and said "its always something with you!" and walked away from me. This is my first conversation ever with this woman, therefore she does not know me, let alone the fact that I bought a $42, 000 car from them and she decided to talk to me like this. When she came back I said that I am not trying to start a problem, that I was originally quoted for 2 hours in the first place, and that it was 2nd grade math that I should not pay for 4 hours of labor when only 2 hours of work was done on my vehicle. That is an unethical practice! Next, chris a mechanic came out from the back. He walked over to chandler and I as we were discussing this. First he asked chandler if she was good and chandler replied "don't worry chris, I got this." honestly, all she had was a big mouth and horrible customer service skills! Then chris started cursing at me saying, "what the [censored] is going on, what the [censored] is the problem" as he looked right at me. I asked him who he thought he was talking to and that he had no business getting involved. He proceeded to confront me about the tire situation, which was completely irrelevant at the moment. I told chris to go away and get out of my face. He did. Finally I paid $440, my rightful price for the work they did on my vehicle.

Now, I reported the incident to brian. I also spoke to josh who was once again great in helping me make a connection with eric davidson the general manager. Eric instead, called brian to get my side of the story. Brian apologized and agreed that his workers were out of line. From the start I requested that eric davidson call me to discuss this matter. Brian claims to have spoken to him and assured me of internal repercussions for his employees. I highly doubt eric was notified and still request he call me back! I want to ensure that internal repercussions were pursued and that these workers, nor this dealership will ever treat another customer the way they have treated myself and my wife over the last three visits! I have been telling brian I would hold off on submitting this complaint until I talk to eric davidson, but according to brian, eric will not call me back. So here is the complaint. I would still like to speak with eric davidson for assurances that these employees have been reprimanded. I want this dealership to be honest, keep their word, and refrain from deceitful practices. I want to assure that customer service is priority for this dealership. Lastly, I would like a formal apology. Apologies should not have to be forced or only given when confronted about the treatment or issue at hand. This behavior was unwarranted and terrible to do to any customer. I gave this dealership a second chance, bought a car, and they turned around to treat my wife and I in such a terrible way.

I will also be contacting ford corporation as well. I will also never refer anyone to this dealership. Thank you for your time.

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2:44 pm EST
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Ford 2019 f-150 lariat, crew cab with v-6 eco boost engine

My name is Stuart Hamilton. I live in Topeka, KS. I purchased a 2019 F-150 pick-up on 27 Dec 2019, from the Lloyd Noeller Ford dealership also located in Topeka, KS. This complaint has nothing to do with the dealership. Sales and service staff were excellent.
My complaint is with your product. The truck worked for the first two days I owned it. Then a series of software / tech problems began. Frozen console screen; blank screen and the back-up camera being displayed while driving forward. No GPS available accompanied by loss of satellite radio. The Noeller service staff looked at this truck daily from 31 Dec 18 to 4 Jan 19. The truck has been at the dealership since 4 January awaiting a part that has to be back ordered. Let me repeat that I have NO issues with the dealership! There is little I can do about any of this but it's unacceptable. I traded a 2013 F-150 XLT that was a flawless truck. That truck is why I was a return customer. I cannot nor will not be recomending your new product to anyone.

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1:23 pm EST

Ford 2015 ford fusion se hybrid

Spent considerable money for this car in march 2015. Now in january 2019 we have and I quote from the local dealership "paint on hood at leading edge is bubbled". There are actually two places several inches long. Dealership said there is a five year warranty on the paint but it cannot be repaired under warranty because the corrosion has not broken through the paint. Called the ford customer service number and complained. Was told again that is the ford policy. Now I see their gig... By the time the corrosion breaks through we will have hit the five year warranty expiration and can have it repaired with our money. Inferior parts/paint/workmanship... Whatever... This is a disgrace. Pay a lot of money for something that will look like a rust bucket when it could all have been prevented if ford chose to do the right thing and stand behind their product. I wish I could give negative stars.

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6:54 pm EST

Ford 2017 ford f150 leaking water on the driver side floor board for the third time

I have a 2017 ford f150 that started leaking water inside of the cab for the third time. The first incident happened in nov 18, I took the truck to roundtree ford in shreveport, la and they kept the truck 7 days running test after test and the leak could not been found. I went to get the truck and that night it rained and again the drivers floor broad was wet again. They kept the trunk for 4 days, sent it to the body shop and found the leak in the drivers side fender. I was told it would take a week to repair the issue at that time and I asked about replacing the carpet. I was told that the carpet was on back order for 21 days. I spoke with the manger and they agreed to replace the carpet and give me a rental trunk for 5 days from enterprise. I wasn't a fan of having to find a way to work for 16 days but I agreed. I got the truck back on 21 nov 18. I enjoy my truck and would like ford to fix the water issue and give me a loaner vehicle comparable to my f150 platinum for the duration of the repair, and to replace the carpet again.

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3:10 am EST
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Ford ford focus cars equipped with dps 6 dual clutch power shift transmission

I tried to contact the below mentioned ford operations in thailand via email: apemcrc@ford.com, but no reply has been received yet with regard to the matter. I sent the below mentioned email to that address on 3 jan 2019.

Could you please forward this information to the relevant office in asia pacific regional center.

Asia pacific regional customer care manager
Asia pacific regional center
Ford motor company

Dear sir

Sub: extended warranty for ford focus cars equipped with power shift dual clutch automatic transmission (dps6).

According to ford motor company the warranty of power shift dual clutch automatic transmission (dps6) has been extended to 7 years and 160000 km and it has been circulated through a tsb to all dealerships. The warranty parts are clutch pack, tcm, input shaft oil seal and labour cost)

The owners of focus cars in sri lanka (model year 2012- 2015) equipped with dps 6 transmission aware of the issues with this transmission and expect an extended warranty as enjoy by all focus owners in the other countries.

I went several times to the dealership for clutch calibration due excessive clutch shudder during light acceleration, but the problem still exists.

However, according to the service manager (mr anurada sriwardana) of local dealership (future automobiles pvt ltd, sri lanka) says that they haven't received such a ford tsb with regard to dps 6 warranty extension by ford motor company.

My focus car details are given below. It is maintained by local dealership with genuine ford pars. I purchased this car at a price of rs 2.85 million (equivalent to us dollars 21000).

First registered in 31 january 2014

General warranty (ie 5 years) expires on 31 jan 2019.

Current mileage is 52500 km.

Vehicle vin no : wfomxxgcbmcc23451

Engine no: cc 23451

Focus, country of origin germany.

I shall be much thankful to you if you could kindly look into this matter and grant the extended warranty privilege given by the ford motor company for dps 6 transmission to my focus car.

Thanking you

Suresh p perera.

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4:32 pm EST

Ford made appointment at newins ford after 9hrs nothing was done

I made an appointment for a recall of my 2016 transit last week for monday at 8 am. I arrived at newins bayshore ford at 7:55 and was told my service would be completed by 2 o'clock. I had not gotten a call by 4:30 so I called a went to the service center. I was told i'd have to bring it back another day because they didn't get to it? So after taking a day off and 9 hrs later nothing was done! Had I been given even a bs excuse why or offered a free oil change a key chain a cup of coffee for my aggravation I wouldn't be so made. What I got was you'll have to come back we didn't get to it today make another appointment! I'm in the market for a new vehicle and I don't think it will be a ford. I've driven fords for the last 25 yrs.

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10:34 am EST
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Ford 2012 ford fusion

I have a 2012 ford fusion that I purchased and the steering is locked up. I have not been able to drive it for three years now (but make monthly payments on it) because of this issue. There is a recall but I continue to be informed that my vin number does not match those that have been recalled, even though it has the same issue. The estimated cost of repair is about 1,800.00 according to our local ford dealer. I am a licensed social worker in the state of texas. My husband has a brain tumor and we can not even afford his surgery, let alone to get this car fixed. He continues to work, even with his tumor. I still owe around 8,000.00 on this vehicle. I would love to not have a car note every month on something that sits and can not be used. I would even settle for it to be repaired. No one will assist me with this issue. I have contacted the bbb and am pursuing assistance with them at this time. As a social worker I assist people with their issues all the time and can not seem to assist myself. If someone could assist me or even contact me, I would appreciate it tremendously. [protected] or [protected]@gmail.com

Thank you,
Jennifer whitmire

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9:14 am EST

Ford "unethical behaviour"

Made an appointment in advance with penske ford of la mesa in san diego california on friday 1/4/19 to take care of air bag recall and a rear diff vent/ pinonseal leak on 2012 mustang gt. Charged $150.00 for inspection, which is the norm for ford. Service tech says he needs it over the weekend. This is probably a half of days work for both issue, at max maybe a day. They are closed on sunday, no call on friday for an update on car, no call or e-mail on saturday as the status and or estimate on either the recall or rear diff problem. I call service tech on monday and he stated "we have got the air bag recall done, wwe need it another day to inspect rear end problem". No other communication on monday, I call them now on tuesday he states "it will be $400.00 to do the rear end and it will be ready at the end of the day 1/8/19 tuesday.
Picked up the car around 3pm on tuesday, drove it about 30 miles to work on wensday morning at it still had the same rear diff leak. They claimed they did the service and installed a rear pinion seal. I called service manger at penske ford in la mesa, he stated they completed the air bag recall on fri 1/4/19 at 930am and performed rear diff services, but there might be a problem with whats called watts linkage that might be interfacing with repair. I had stated I had bought this car off their lot with this after market set up. I did not start leaking untill 15k after. He offered to"take a look at it "not"sure we will make this right and fix it". At this point not even sure they performed the service. So I declined and told him I would need a refund and take it to get serviced elsewhere.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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