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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Google reviews & complaints 1496

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Newest Google reviews & complaints

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B
12:15 pm EDT

Google bicycle part: shimano part # hb-m756: cannot confirm part has been shipped.

I did not receive confirmation of the purchase of the above part. As a consequence, I tried to contact the company confirm the purchase and the shipping date. I can not find the company and think I have possdibly been scammed .

Here is the purchase data:
Account: *****6257
Amount: $41.59
Transaction Date: Apr 03, 2019
Merchant Name: GOOGLE *BikeSomeWhere
Merchant Category: Personal Services
Merchant City: g.co/helppay#
Merchant State: CA
Merchant Zip: 94043
Merchant Country: US

Can you help me track down the company to confirm purchase? If not, can you cancel the purchase?

Thanks,

Brian Beckner
St. Louis, MO

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L
1:01 pm EDT

Google wrong phone number

April 2, 2019

I work for Isle of Wight County, Virginia. My phone number is listed for Isle of Wight County General District court [protected]). This information is incorrect and i have contacted google in January, made several attempts to suggest the correct number [protected]).

Nothing has happened! it is very unprofessional for google not to respond and change the information.

I don't know how my number was attached as the number for the clerk's office, but it would be greatly appreciated if it was removed. Immediately.

Isle of Wight General District: correct #: [protected]
# that appears in google: [protected] (wrong #)

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1:58 pm EDT

Google google play unauthorized charges auto deducted from credit card

Incorrect charges by google youtube even when we were not using our card still Rs. 1000 per day. Fraud done by google youtube totally unfair, we got a credit card so that we can pay our basic amenties but this fraud of Rs. 20K is a big fraud of us which we cant pay: all the transactions are done through paypal & google *youtube superchat totally unacceptable.

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10:13 pm EDT

Google Gmail

I cannot access my Gmail account wich is very important as this is my business account. Why would Google send me an access code to the Gmail account I am locked out of. Who does that? I need to access my account emediately if not sooner. I have all my info for my own Gmail account but cannot get into it. ? I need major help fast. I may have to start a lawsuit if a code is not sent emediately to a different e-mail address on standby or my cell phone number that is associated with the account. This Gmail account is very important to my business and if I have any financial losses because I am unable to get back into it I will start a lawsuit and make this public all over the internet and I may even pay Microsoft a visit to try and get help there as I don't live too far away. PLEASE HEEEEELP!. Brian G. Knight

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Update by Rebecca M. Knight
Mar 15, 2019 10:24 pm EDT

Problem has been resolved. Sorry for sounding like I was in a panic. I actually was. Brian G Knight

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A
5:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google wrong qatar airways office address

I m living in lagos victoria island nigeria, I m one of the loyal customers to qatar airways. Today wanted to visit nearst qatar airways office and I did search on google and got the address. When I reached there so got to know that office have been shifted to another place. But till today why on google did not updated the new office address, how many are facing this stupid and waste their time... Pls update on google site the exact address,. Sse the attached visuals below, the present qatar airways office now at standrad charted bulding no more at eko bulding. Pls update

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4:31 pm EST

Google Unethical behavior

A friends gmail account was hacked and they sent out an urgent email which, upon replying back, they asked for me to go and buy $500 of google cards. I did not do it and was able to get in touch with my friend. Someone else did reply and they asked them to scratch off and send the pin numbers to a fradulent email that implied they were going to fund an orphanage. This went out to her entire address book and someone did go and buy the cards. I am concerned that at this point said sender now has my own gmail address.

The actual email came from: [protected]@gmail.com
The content of the email:

Cathy, i'm in a conference meeting right now, I should have call you, but phone is not allowed to be used during the meeting.
Please can you purchase a google play gift cards 3 pieces - $100 each at any nearby store? I will reimburse you back immediately after the meeting. I need to send them to the orphanage foundation now.

Regards
Xxx

Sent from my iphone

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B
8:27 pm EST

Google closure of google +

What possible use is the internet unless services like Google + are kept in tact and improved? Will the net just become yet another useless forum for the voice of corporate merchants? Will we at last have no society at all other than the utter domination of mercantilism over all other aspects of life? I ask you, without community what is life for?

Please reconsider your abandonment of Google +, and instead strengthen it against the various forces determined to bring of Cultural disintegration.

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1:23 pm EST

Google Google chrome services

Hi,

I've been using Google Chrome for many years since it was launched in 2008. I really enjoyed the web platform and never used any other cross-platform web browser. Unfortunately, over the past few weeks I find it extremely difficult to use Google Chrome because of the advertising pop-ups that come on the pages. Earlier, the ads were placed by the side and I would not be disturbed, but now it is terrible. I just had to switch over from Google Chrome to Microsoft Edge, which I find is free of any interference from ads.

Sad that I had to leave Google Chrome. Hope you are able to cut down the distractions from ads.

Best.

Nithin Belle,
Pune, India.

M: +[protected].
Email: [protected]@yahoo.com
-------------

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10:16 am EST

Google pixel support service

Hi,
I have been a fan of nexus and pixel series by google and i have been a pixel user since it came out. I never ahd problem with them until now. I reported the bug problem in my pixel but it was never fixed. I contacted google support and shown them the bug via screen share feature but they were unable to fix it. Moreover i got my sister( In India) lightly used pixe xl but it just got dead in few months. They took it to service centre and they are asking INR 25000 just to fix it. I tried to bring my family to pixel but it's not the standard i was expecting. My money is just wasted on the pixel device that i gifted my sister. I work hard to buy that phone for my sister, I can't buy that again. for resolution i would like to get it replacement device or get it fixed

My email is [protected]@gmail.com
Cell phone to contact [protected]

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11:13 am EST

Google ads

My samsung galaxy j5 2017 android phone is being plagued by ads from google.Fair enough if i'm using free apps downloaded from google play or youtube or any of their free services but things i didn't get off google for free are being invaded by their adds. It doesn't matter what i try to disable, ads keep popping up. i'll be in the middle of trying to do something important with my phone and i will get a big popup ad invading my screen. This is equivelent to malware. Their business practices are duisgusting. I want this to stop. Yours sincerely
A very dissatisfied customer.

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M
3:05 am EST

Google pet sitting services

Pet sitting adds posted in groups are rejected. A form needs to be completed with a motivation why the add should be placed. The turnaround time for this is 48 hours, yet no feedback is received from google on all attempts made. The purpose of pet sitting is to take care of a client's pets in the comfort of their own home why the owners are away. No selling of animals is involved.

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12:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google opening page for firefox

Every time I go on Firefox, the opening page shows a MapQuest ad with my address on it. This began right after I used MapQuest for driving directions. I have tried to delete it and it doesn't work. Please don't give me directions that don't work. Delete this and don't do it again or I won't be able to use MaqQuest.

I will have to stop using Google if my personal information is going to be collected and displayed on screen.

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Update by Patricia Zivot
Feb 04, 2019 12:35 pm EST

Every time I go on Firefox, a picture of the MapQuest logo appears with my address on it. This began just after the last time I used MapQuest for driving directions. I want that deleted. I tried using your directions to delete it and it didn't work. I am not a sophisticated computer user, but that shouldn't mean I can't get something so personal deleted just because your directions don't work for me. If I can't have some control of the use of my personal information, how can I continue using Google?

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R
10:21 pm EST

Google Getting charged on my debit card for unknown reason

I'm getting charged 10.59 for the past two months as is coming up as Google* youtube Mu mountain viewCaus. I'm not sure what the payment is for our anything. I can't find any info on Google or youtube on why I am getting this charge. I have a Firestick and don't know if my son hit a button or something and would just like for ur to be stopped and refunded. Thank you

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M
M
!me
WEST BEND, US
May 05, 2022 1:15 pm EDT

I have been charged $$$$$$ over the past year by Google for something called Mountian View ? I never

signed up for it. This has been going on for a few years and I would all the money returned. Iam disabled and

That money would come in handy.

Thank You

Terri L Hug

622 OAKFIELD ST. APT. 5

WEST BEND WIS.53090

[protected]

rdhug1@charter.net

D
D
Diane McEwen
, US
Oct 25, 2021 5:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I HAVE A CHARGE IN MY BANKING ACCT. FOR -$54.99 THAT I DID NOT AUTHORIZE. FIRST, I DON'T KNOW WHO YOU ARE. SECONDLY, I AM NOT FAMILIAR WITH WHAT SERVICES YOU HAVE RENDERED, AND THIRDLY, I WOULD LIKE TO HAVE THE CHARGES REVERSE BACK TO MY ACCOUNT. ALSO, I'VE NOTICED LOTS OF COMMENTS THAT OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUES, SO THIS HAS TO BE A "SCAM" 'SHAME ON YOU' TAKING MONEY FROM INNOCENT PEOPLE JUST TO PUT INTO YOUR POCKETS. I AM ON DISABILITY AND CANNOT, DID NOT ASK FOR YOUR SERVICES. HOW WOULD YOU FEEL IF THIS WAS DONE TO YOUR MOTHER OR CLOSE RELATIVE? IS THIS WHY YOU STATE THAT NO REFUND WILL BE ISSUED. IT'S ILLEGAL AND YOU SHOULD BE SHUT DOWN AND GO TO PRISON FOR WHAT YOU ARE DOING TO PEOPLE. THIS WILL BE REPORTED TO THE (BBB) BETTER BUSINESS BUREAU.

J
J
Justin Bottrell
, US
Apr 26, 2019 6:52 am EDT

I also have been charged $43.80 by the same, *YouTube Mountain View CAUS. Not sure what is is or what it's for

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K
10:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google g suite drive

With Google, I have the business version of an account called G Suite. In my G Suite Drive, there are options for the personal "My Drive" and "Team Drive". In my Team Drives, I am unable to share FOLDERS, not files, with people who are outside of my company, and it is really hindering the efficiency of our business.
Is there a way to do this, or is a process under development?

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2:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google keeping funds

Google payment closed my account I submitted the passport photo and bank statement I added method Online banking and added money through redeem card I bought from amazon app I have all reciepts order regarding redeem card I added money through 10000 in Google Play balance .they I'd suspended terms of violation but or closed account after submitted the documents
I m genuine and authentic person I submitted all information my best known or discontinue my purchase or keeping my funds illegal

Complaint No -1127418

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S
2:40 am EST

Google recaptcha could not connect to the recaptcha service errors - so misleading

I could not log into our account on Mint.com using Google Chrome for several days now. I just found out this is entirely the fault of Chrome that is owned by Google.

I just tested our Mint account on another browser and it worked so I now know its the fault of Google Chrome in its entirety. I just could no longer tolerate your Chrome browser errors and misfits from time to time as my time is critical and cannot afford to lose so much time trying to figure what had gone wrong.

So long,
Long time Chrome user about to jump ship for another browser

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V
9:33 am EST

Google google play card problem

In dec I purchased a google play card because on line it looked like I could purchase devices. I bought a $500 card. When I went to use it I could not read the code. Customer managed to find the card but could only transfer the money to a g-mail account, not issue a new card. I don't have one so we used my daughter's when I went to purchase a google home I was told I could not use it! They were christmas gifts for grandchildren! I am 85 and have no use for gams, etc

I want my money back! Customer service would not help... Put me on hold for ages.

I trusted the google name and now find it is not trustworthy.

Vivian panichello

282 mayflower drive buena nj 08310

Vivian. [protected]@comcat.net

Help!

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9:24 am EST

Google gmb

on updating my Google my business page i noticed that the ‘ pin ‘ was in the wrong place ... So i moved it

This resulted in me having to re varify my company - So i waited 2 weeks and didn't receive a post card - Asked again waited another 2 weeks still no post card

I was asked them to do a video call which i agreed to - either my office and vehicle or workshop ( 2 different locations ) - opted for the first

I was asked to get on my knees film the reg - side of van for sign writing ... inside the side of van - open and identity tools - Back of van open and identify tools - Show the street i am was on door of property with Number ... - all a bit intrusive ...

Then i was told i had to start the van ... filming myself

Then paperwork i showed invoices van log book etc ...

They then amchanged the rules and said i had to drive to workshop and film entrance - street view - Tools more paperwork ...

Sorry this is surly too much - i am opening myself up to being robbed — Names addresses tools equipment security etc ...

I have said so and now they won't vairify my business - Been on line since 2007 i have web site adwords anylitics etc...

Disgusted at their horrid demeaning ways ...

This sounds like a scam

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T
6:51 am EST

Google google's policy is disabling apps

Several apps are being disabled because of recent policy changes by Google (Google Play). Another Call Recorder (ACR) and Group Text will no longer be available after March 2019. Why is Google disabling important apps?

ACR enables recording of phone calls, which is important for self-protection in cases of sexual harassment or fraud.

Group Text enables sending multiple SMS text messages simultaneously where replies only go do the sender, not everyone on the text list.

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W
William E. Johnson
, US
Jan 22, 2019 11:07 am EST

I did not authorize any payment to Go Music Player - free Music, radio, MP3.
Invoice #[protected]
Transaction ID #2FN15894HY202854S
Payment date Jan 16, 2019
Billing ID #B-93S8954393750924P
Total billed amount $94.99
Please reverse charges and put a block on Google future purchases.
Thank you

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K
6:27 am EST

Google google search not inclusive

Hi Google Search Representative,
I am a public school teacher and I had a student Google Images for pretty girl. She is a child who is of mixed race. The search engine displayed a wall of young women and girls whom were exclusively White. Even when we searched pretty black girl, we were still getting a huge majority of Caucasian girls. How might you program your search engine to be more inclusive in representing the world? Thank you for reading about my concern . Sincerely, concerned educator.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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