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1.1 532 Reviews

GoToGate Complaints Summary

10 Resolved
507 Unresolved
Our verdict: If considering services from GoToGate with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GoToGate reviews & complaints 532

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M
9:06 pm EDT

GoToGate flight cancellation

The order number is KTTV9Q. The passenger needed to cancel the ticket for the return flight due to the urgent bacterial infection. She booked the flight back to Hong Kong this Thursday for the treatment. Because it is a urgent matter, I am not happy that the airline put a large cancellation fee which put the financial stress for us. I would like you to speak to the airline company to see whether they can cancel the fee and give me the refund asap.

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L
12:10 am EDT

GoToGate a bag I have paid for, and needed to pay again at the airport

Hi, I have bought a tickets flight from Tel Aviv to Barcelona and back. Confirmation no. KUBRT0. I have paid 44 € for a bag. For the first flight with Arkia, the ticket was including 20Kg bag so I didn't need to pay. And from Barcelona to Tel Aviv the flying company didn't receive the money so I needed to pay Extra 80 € for the bag. I want a refund for the 22€ I have paid for the bag from Tel Aviv And for the 80€ from Barcelona to Tel Aviv total 102€

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T
12:19 pm EDT

GoToGate disgraceful customer service

Booking ref r7ely3 I'm going to keep messaging you until you actually accept the fact that you have not fulfilled your part of the contract we entered into when you said you would sort out the flights with Turkish airlines. 
I had to do the leg work, not you. If I had left it to you it would NOT have been resolved. My husband and I had to drive 140mile round trip to go to Turkish airlines desk to get the issue resolved because your staff said Turkish airlines weren't being helpful and were taking their time. Please explain to me then how when we went to the actual desk, they changed the flights for us without hesitation and were dumbfounded at your actual inability to provide a decent customer service. Please refund me my £19.99 now

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P
3:58 pm EDT

GoToGate Booking refund

My name is Philip Amanortey Agbetiameh, contact no. +[protected]/ email id [protected]@yahoo.com, I make a booking on the 25th of feb. 2019 the ticket was not confirmed but my money was taking from credit account. The booking was made for Sylvia Adden
I make several phone calls and was told my money will be refund within 3 working days but up to date my money is not refund

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M
1:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

GoToGate booking all round flight tickets

I Search flights to athenes through Skyscanner which affilate to gotogate, an online web/travel agency. I Made a mistake on the return flight (pm/am mismatch). I saw that within 5 minutes from order and send them cancelation or achange to other flight. They replid no can do.. you will pay the full amount. I called them and gat the same answer ovrr and over . I had to buy 1000 euro tickets back. I tried my way throgh the airline it self and find out that a change could be maid for only 40 euros penalty ! If only i check that before instead of lisetning to go gate. I tried many emails and disputes with gotogate .. nothing will applly. Just get automatic blah blah.
My name is gary mor . The booking num of the return flight is Ncpgt8.

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Resolved

The air flight compony had interfire and kindly agreed to refund me. Thank you aegean.

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A
6:05 am EDT

GoToGate plane ticket paid without confirmation

Hi, Last night I checked the site for a ticket from Bucharest to Timisoara, the site said the ticket is 8 euro, I have confirmed the rezervation, when they told me that the tickets is not 8 euro anymore, but with 16 euros extra, they asked me if I accept it or decline, my credit card info were already there, but I declined, and pushed the cancel button. This morning when I checked my back account, the 22.92 euro amount was charged even though I did not authorisezed it.
Nr.reservation Bucureşti - Timisoara F49HJT
Number order KUENPZ
Date order 11 Mar 2019

I would please want you to refund my money for the ticket I didn`t accept it.

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I
6:34 pm EST

GoToGate cancellation fee

Hello.
My name is Laypsker Irina. The order was made on my father's name Ishay Goziket +[protected]
On February 27 2019, I tried to book a ticket from Tel Aviv to Moscow.
When I proved the payment, I received a massage that something went wrong and I have to try again, what I did. Then I found out, that you sent me 2 conformations, and I had to pay twice.
I immediately called to the customer service, and talked with Mr Sagar.
He told me that I have to pay a cancellation fee of 200 shekels. I don't understand why I should do this if it wasn't my fault. I did what the website asked me to. I didn't order another ticket.
I often used your website before and was pleased with it.
I ask you to check my situation and refund me the cancellation fee.
The nomber of the order is : KU3XIM
Booking: VEYFKF
Thank you.

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L
6:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate cancelation fees

Hello, i've canceled 2 minutes later a flight with the specific information the ticket number:[protected], book. no/air. ref. jr47gk /gf/uamkbo with the passenger name of mr abou dihn amro, denaturing in 27 june and return in 7 july beirut - bangkok round trip, through gulf air, i've contact the office in uk and inform me that a specific amount will return in the next two weeks, i've been trying to communicate with the customer service for the past week but without any respond, can you help me please to know an answer?

Thanks

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S
3:32 am EST

GoToGate ticket cancelled but refund not processed by them

Dear sir

I have cancelled the booking on 25 th dec 2018 and till now have not received any refund for the cancellation.

I am requesting you to please organise to refund the amount due to me. below are details of the booking

Gotogate [protected] sa.gotogate.c swe
Flight booking order number: kscnx3

From to
date time

chennai
bahrain
fri 28 dec 2018 21:25 - 23:50

bahrain
riyadh
sat 29 dec 2018 02:30 - 03:45

Passengers
e-ticket number(s) book. no./air.ref.

venkatraman mr swaminathan

[protected] njhodl /
Gf/dpemgk

V swaminathan mob : +966 - [protected]

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K
10:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Full refund due to accidentally duplicate booking

To whom it may concern
 
On the (15.2.19 at 20:30 pm) I made a flying ticket booking on Go Togate, FROM Tel Aviv to Budapest using Wizz airlines
 
During the purchase process your site stuck and I didn't get the confirmation as a result a duplicate booking was made.
After immediately talking to GoTogate center on the phone I was advised to approach Wizz airlines, and Indeed they saw that this was an error and provided a full refund with NO cancellation fee.
 
I want to make sure I will see this full refund with no cancellation fee to my account, as you see this was an error, and Wizz airlines acknowledged this as such immediately.
I talked to Gotogate representative that said that even that Wizz made a full refund I will have to pay a cancellation fee, even though this was clearly an error, and Wizz air acknowledged it.
This request to pay cancellation fee even though this was clearly an error on in the confirmation process is totally unacceptable and even in your cancellation terms and conditions it is mentioned (see ‪1.1 till 1.3‬ on https://www.gotogate.co.il/terms-conditions)
 
For reference:
Order fully cancelled by Wizz: confirmation number (canceled) : KTTS8W
Flight order (canceled) to budapest: w4tqye
Flight order : (canceled) to tel aviv : zgsq2x

Waiting for your soon response
Sincerely
Keren Gavriel
Email: [protected]@gmail.com
Phone: +[protected]

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M
1:50 am EST

GoToGate clarifications on the charges of seating arrangements

Good day.

Ive booked for five persons from cebu city philippines to shanghai pudong then to vancouver canada.

Flight details as folows:
Booking: JRBFYM
Order: KTO754
Order Date: Feb 9 2019
Departure date April 18, 2019

We were charge with seating arrangments. Upon calling to China Eastern Airlines, we got to know that the seat are standard seating arrangements available to all passenger free of charge.

In view of this, we would like request to please refund to us the amount being charge on the seating cost.

I can be reach at [protected]@gmail.com.
Mobile: 0063-[protected].

Thank you.

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D
9:51 pm EST

GoToGate airline booking, wrongly charging extra for baggage

This refers to the online ticket booking made through the website GoToGate. My Father-in-law was hospitalized and I had to rush to India the very next day.
The online booking system prompted to book luggage with two options-
1) no baggage
2) 12kg luggage including the carry on
As I had to travel with some luggage, I purchased the 12kg option (only option presented). Upon reaching the checkin counter, I came to know that the airlines offered a allowance of 25+7+3 kg of luggage included in their ticket fare and that there was no reason for extra payment

Booking Ref:RS734V, OONFCP The malindo airline has a free baggage allowance of 25kg plus 7kg carryon, however, , I have been wrongly charged $60 ($30 plus $30)towards 12 kg of luggage allowance each way. Please refund me the amount charged.

The company GoToGate has responded that they cannot repay.
This is a clear case of payment charged for no service.

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K
10:39 am EST

GoToGate horrible service

My name is Ruta M. I bought 3 tickets
Booking No. Riga - Kuala Lumpur LRNVKS
Booking No. Kuala Lumpur - Riga LRNVKS
Order number KT6YV0
Order date 21 Jan 2019

There at first was an issue with payment from my end so 2 times payment was unsuccessful I contact Gotogate they advised contact my bank which I did so so far all was okay, they kept that record of the call after that all fun begins as we sorted bank and payment finally went true, but as it was pending at Gotogate agency they cancelled our tickets and done refund worst part that they have done refund in 2 parts and of course there are no longer tickets available for the same price as we got them in first place.
I spoke with Manager whose name was Justin T. as nothing more than that they were unable to tell

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C
5:50 am EST

GoToGate unauthorized credit card charges

Date of incident : 13 january 2019
Description : I made two attempts to book a flight from kuwait to oman through the booking steps, gotogate informed me that the transaction couldn't happen, moreover I received un email :

Bonjour chiheb ben salem!

Dans l'impossibilité de valider votre règlement, nous n'avons pas pu traiter votre réservation. Aucun montant n'a été débité sur votre compte.

Cordialement
Gotogate

Translation : gotogate says "no money was debited from your account"

Perhaps I see my account debited twice for the two attempts :
-246, 33 euro
And
-240, 33 euro

Attached email from gotogate and capture of the 2 debits.

-I request a refund.

Best regards

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L
8:10 pm EST

GoToGate scam!!!

my name is lynda whincup. my flight reference is mmuhag. through the search engine skyscanner, on 26/12/18 I booked a number of flights. all 3 flights turned out to be not the dates I had selected. at first I though I must have made the error but then I saw the date change itself on the 3rd flight, so I knew it was not a mistake I did. i was able to contact 2 of the companies immediately. they cancelled the flights for the wrong days. but then I had booked a flight from brisbane to lima on-line through the company. i clicked on the date the 23/04/19, but when i printed the ticket I realised the dates i had book for were not the dates shown on my ticket. the ticket was for the 7/05/19. i attempted to call and then email the company numerous times within 5 minutes of making the booking. i finally received an email that they would get back to me by the 3/01/19. when they finally did get back to me i was told I had to re-book via the phone as it couldn't be done on line. when i phoned to re-book I was told that as i didn't contact the company within 24 hours, i would be charged an extra $480 to change flights to the correct day. i told them i they had emails sent form me within 24 hours, and the calls that i made were not answered! they said they would look into it.
i emailed every day at least once a day but kept getting told to ring to rebook and so the cycle continued. I then rang again on the 5/1/19. i thought as I had paid for my tour I need to re-book the flight for the correct day so I would have to suck up the extra 40% charge of $480, at least until I could claim a refund. the supervisor this day told me the previous supervisor was wrong to tell me the would help me if i proved the contact within that first 24 hours. he then told me to re-book my flight would be another $2627 and then $1249 handling fee, so a total of $3876! upset, i questioned this to be told the only flights now available on the correct day were in business class. i then checked the company flight search and found several in economy still available, one for $1304.12. his explanation for the cost difference was that I had to travel on the same airline. when i read out the flight numbers through qantas qf611 and latam airlines la 804 and la 636 proving they were with the same airlines, he said i wasn't listening. I asked for the number for the legal/complaints department to be told they don't have a phone number; i should email the same email as i had sent the previous 15 other emails! the call was terminated. i believe that my dates were somehow changed deliberately to dates that i did not choose and were incorrect in order for the company to get further money from me for charges. i believe this to be a scam and I intend to take this further. I have repeated asked to speak to or have contact with someone in australia about this scam but was told they do not operate in australia.

see attached - it shows the logs with dates I tried to call (fuzzy but can be seen to be the 26/12/18, ) the emails sent also on the same days and the undelivered messages I received. also attached is the search for flights and results using mytrip (time and date in the corner of the computer screen. clearly shows that there were flights other than business class available with qantas and latam.

not only do I want a full refund for the money I have already lost for the flights booked for the wrong days, I want compensation for the time, data and distress this has caused me. i also want the company to be accountable for their actions

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E
4:03 am EST

GoToGate request to add a baggage and receive a receipt

Dear Sir/Madam,

I have just booked 2 tickets (go and return) from Tel Aviv to Nuremberg (through Istanbul) and I can't seem to add an extra baggage for my return trip. also I would like to receive the receipt for my payment (on the two tickets). I can't get to your contact us form at your website.

looking forward for your reply

thanks in advance

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A
6:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
GoToGate has left an official reply on this complaint.

GoToGate confirmation number kpc56v

I refer to the cancellation of our flight booked through you.
Spice Jet confirmed on 28 December 2018 that a FULL REFUND had been issued by them to you as our agent. This has not been passed on, my emails are ignored and I have twice called your UK number. Each time the person I have spoken to has purported to put me through to someone who can deal with this and effect a refund. Each time the call has been dropped by you. The first person I spoke to was male but I did not get his name. The second was a female who gave her name as DEBO.
I was also told by the male that an email confirming the refund had been sent to our email address [protected]@btinternet.com; this was not true and no refund has yet been made by you.
I require the refund to be passed on forthwith.
You may contact me at the above email address. failing the refund being passed on in full, I require the address at which to serve court proceedings for damages against Go to Gate

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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N
11:51 pm EST

GoToGate my booking confirmation; no contact information of gotogate

Hello,

I am Nathaniel and my booking confirmation is DZKZQX. I honestly mistaken my email address on my details.

Please correct it for me asap. It should be [protected]@live.com and I tried to see any email address you have but it is so hard to find. Please correct my email address and send me my booking.

Also send me all important links can help me like how can I add luggage for my flight.

Happy New Year ahead.

Kind regards,
Nathaniel

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K
7:51 pm EST

GoToGate no confirmation of ticket booking

Ladies and gentlemen, On Tuesday 19/12/2018 I made a flight booking on the route Warsaw-Doha 30/12/18, Doha-Warsaw 09/12/08 on Gotogate website, until today I have not received any information from you that confirms my booking, although I have already received information from Dot pay with payment has been made. Please, urgently contact me regarding my booking order describtion on Dotpay was No. [protected]. Regards, Katarzyna Sznelewska

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E
8:57 am EST

GoToGate rebooking 2019

Dear GOTOGATE

My name is NGUYEN THI THUY LINH. This is message from booking number OM226M.
I woukd like to make a change on date of my flight from 9 January till 27 September to 1 st April till 5 July.
I would appreciate if you can reply my message through
My email : [protected]@gmail.com.
My telephone : [protected]
Wish you all the best.

Nguyen

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GoToGate Customer Reviews Overview

GoToGate is a popular online travel agency that offers a wide range of travel services, including flight bookings, hotel reservations, and car rentals. The website has received numerous positive reviews from satisfied customers who have praised its user-friendly interface, competitive prices, and excellent customer service.

One of the most significant advantages of GoToGate is its easy-to-use platform, which allows users to search for and book flights, hotels, and car rentals quickly. The website is also available in multiple languages, making it accessible to a global audience.

Another positive aspect of GoToGate is its competitive pricing. Many customers have reported finding great deals on flights and hotels through the website, making it an excellent option for budget-conscious travelers.

In addition to its user-friendly interface and competitive pricing, GoToGate has also received high marks for its customer service. Many customers have reported receiving prompt and helpful assistance from the company's support team, whether they needed help with booking or had questions about their travel plans.

Overall, GoToGate is a reliable and trustworthy online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly platform and excellent customer service, it is an excellent option for anyone looking to book their next trip.

GoToGate In-depth Review

Website Design and User Experience: The website design of GoToGate is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, and the search function is prominently displayed, allowing users to quickly search for flights.

Booking Process and Ease of Use: The booking process on GoToGate is straightforward and hassle-free. The website provides clear instructions and prompts, guiding users through each step of the booking process. The interface is user-friendly, and it is easy to select travel dates, destinations, and preferences.

Flight Options and Availability: GoToGate offers a wide range of flight options and has a vast network of airlines. Users can choose from various airlines, routes, and schedules to find the most suitable option for their travel needs. The website provides real-time availability, ensuring users have access to the latest flight information.

Pricing and Competitive Rates: GoToGate offers competitive rates for flights, allowing users to find affordable options for their travel plans. The website compares prices from different airlines, helping users find the best deals. Additionally, GoToGate often has special promotions and discounts, further enhancing the affordability of their flights.

Customer Service and Support: GoToGate provides excellent customer service and support. Their customer service team is responsive and helpful, assisting users with any queries or issues they may have. The website also offers a comprehensive FAQ section, providing answers to common questions and concerns.

Refund and Cancellation Policies: GoToGate has clear refund and cancellation policies, allowing users to easily understand their options in case of changes to their travel plans. The website provides information on refund eligibility, cancellation fees, and the process for requesting refunds or cancellations.

Additional Services and Features: GoToGate offers additional services and features to enhance the travel experience. Users can add extras such as seat selection, baggage allowance, and in-flight meals during the booking process. The website also provides information on travel insurance options and car rental services.

Trustworthiness and Security: GoToGate is a trusted and secure platform for booking flights. The website uses secure encryption technology to protect users' personal and payment information. They have established partnerships with reputable airlines, ensuring users can trust the reliability and safety of their bookings.

Overall User Satisfaction: Overall, users are highly satisfied with their experience on GoToGate. The website's user-friendly design, competitive pricing, and excellent customer service contribute to a positive user experience. Users appreciate the wide range of flight options and additional services available, making GoToGate a preferred choice for booking flights.

Pros:

  • User-friendly website design
  • Competitive pricing
  • Wide range of flight options
  • Excellent customer service
  • Clear refund and cancellation policies

Cons:

  • Some users may prefer more customization options during the booking process
  • Occasional technical glitches reported by a small number of users
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Contact GoToGate customer service

Phone numbers

+1 (646) 558-7089 +44 203 794 7674 More phone numbers

Website

www.gotogate.com

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