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The good, the bad, and the ugly - discover what customers are saying about Govacuum.com

Welcome to our customer reviews and complaints page for Govacuum.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Govacuum.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Govacuum.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Govacuum.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Govacuum.com. Your feedback is an important part of our community and will help others make informed decisions.

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6:24 pm EDT
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Govacuum.com Terrible Customer Service/Product Order Never Filled

I am simply flabbergasted (not to mention rip-roaring angry) that a company would treat a customer the way I've been treated! I ordered a replacement part for my vacuum cleaner and paid for it by CC, through PayPal Services. I received confirmation that my order went through and that my part was on its way. After waiting for THREE WEEKS, I finally contacted the company to ask about my order, via the ONLY way you're allowed to contact them, which is by opening up an inquiry ticket and being assigned an inquiry number. After waiting three days, I got back this response, and I will quote it directly: "We will go ahead and cancel the order and refund you in full. The order was put on hold by our system and was never shipped." WHAT? WAIT! NO! I need my part! I immediately wrote back and told them I didn't want my order cancelled; I just want my part to be shipped! No response. So the next day I finally found a phone number for the company and called them (you can't talk to a human; you can only leave a message, of course!). Once again I told them, this time in a voice mail, that NO, I don't want my order cancelled and I never asked anyone to cancel it; I just want my part shipped to me AND I want someone to call me to straighten this out. No response. Nada. No call, no email. So now, it's Friday afternoon. It's been 5 full days since I emailed Govacuum.com, and 2 days since I called them. I have had it! I will find another place to order the replacement part, I will never order another thing from this company again, and I will tell as many people as possible what terrible customer service this company provides. Oh, and by the way, they took my $$ immediately--they just never sent the product. Now I have to wait for a PayPal refund to my CC, which will take place next month. NIce work, Govacuum.com! Taking customers' money and then keeping it until we finally wake up and realize we've been duped? This is despicable business practice, to put it lightly. My sincere advice for anyone bothering to read this: take your business elsewhere! And if you're reading this at Govacuum.com, take some customer service classes and a business ethics class, to boot. Or maybe you'll finally call me so we can have a nice chat...yeah, right. I'm sure you're all just super busy and you'll get around to it.

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3:04 pm EDT
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Delivery Speed: OK. (5 out of 10) Order Accuracy: I got the right item, but not in the condition expected. Customer Service: Beyond horrible. Overall Satisfaction: Very Dissatisfied. Problem: I wanted to return my purchase per the 60 day in-home trial advertised throughout the site (and shown on the item's description page as well) and customer service...

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4:15 pm EST
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Govacuum.com unethical sales

This website advertises brand new Kirby vacuums in the box for sale for a fraction of the price when you buy a new Kirby from an authorized dealer. No consumer can buy a new Kirby from any outlet other than an authorized Kirby dealer or distributor. Kirbys that are advertised here are used, stolen, and people still owe money to a finance company on them. They are not new Kirby vacuum cleaners. No factory warranty, or rebuild plan will be honored on these units. Do not buy a Kirby vacuum from anyone claiming it to be brand new online. It simply isnt the truth.

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honest-abe
Birmingham, US
Jun 25, 2012 2:12 pm EDT

This is obviously the Kirby company trying to scare you into paying way too much for their overpriced, out dated machines. I can buy a Royal metal upright for a fraction of the price and have it offer the same features plus Royal has better suction.

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