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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:03 pm EST

Green Dot walmart money card

I've moved since i've gotten my card i've been trying to change my address so I can make a transaction that has to have correct mailing address it won't allow me to do so online like the people told me to do you say for security purposes you can't do it without me going to verify my docs yet it won't allow me to do so, i've verified all of the questions asked my social my birthday my address my number name everything this is ridiculous I need my address changed!

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11:31 am EST
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Green Dot greendot

I have filed a report with the cfls team my card was blocked yesterday just 24 hours before my refund was scheduled to hit I have tried to reach someone for 2 days and I havent spoken to anyone regarding my card I emailed my upload of my license and greendot card to verifymydocs @ greendot and still cant get answers so im gonna assume that greendot has stolen my money my father is a cop and is helping me with the process of this card so we're gonna start with making complaints I have already issued a complaint with the cfls team im going to be making a complaint with the federal trade and commission as well as a police report I have screenshoted me emailing my id and card as well as all my social media attempts to contact someone

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7:44 pm EST

Green Dot cant get my money after I even sent all the paperwork they asked for

Got a load and go card at walgreens and it was 400 and its been 6 days and all kinds of stalling and I still cant use it. Even sent paer work card pic walgreen reciept still no money no fix no results. Talked to johnathon said it would be fixed in a couple hrs.5 hrs later after I posted a comment he calls and says the reciept I sent needs more info on it>? Told he was recording our call I said good 3/4 in conversation I said oh yea I am recording this call he said you recording I said yes you are to he said cant talk hung up. This is a load and go card with no registration active on the reciept in!% min and still almost 7 days cant use it

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11:58 am EST
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Green Dot money pack reload

I loaded two green dots to my own money pack that loaded successful that did not go on my card i loaded [protected] $100 on February [protected] $25 on February 15 I call everyday they tell me one business day it has been several business days The case #[protected] $25
[protected] $100 can somebody please just refund my money or just load it to my account please it has been to long They see were it was loaded successful but not to my card

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4:22 pm EST

Green Dot greendot website

I absolutely hate those photo displays which make you select objects to verify that you are a human. Extremely frustrating!

The website always has problems. Yesterday I was unable to "register" a new card. Today, it would not let me create a "username" via the google chrome browser. Worked fine with microsoft edge.

If my company didn't use these ridiculous cards, I would never buy one. What a ripoff!

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10:48 am EST
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Green Dot my green dot card

I bought a green dot card a couple months ago set it all up and got my new card with my name on it mailed to me .. green dot sent out text messages and emails stating that they were now doing direct deposit for taxes . I went in and did my taxes yesterday and got granted my $3500 fast part for today. I go to use my card and green dot had placed a block on it so I can not use my money . Now they are saying that I have to send in copies of my driver's license and it can take 5 days to review. They refuse to put me on with anyone who I can understand correctly . Please help me. I need my money . My family is going to end up homeless. This isnt fair .

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10:51 am EST
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Green Dot primor master card

It's been over a week and I'm still not able to my card or access the cash my own money. The card started declining all transactions, I've even been sent a new still not working and calling customer service is horrible they read a script before looking at the account trying to blam anything weather froud after many many asking for a supervisor waist of time. I got one one the phone thatt looked at my account and seen right away something was wrong he escalated, now I'm waiting to hear back from them. This has been the worse credit card experience I've had. Not happy at all with Green Dot

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10:42 am EST

Green Dot funds loaded to an expired card

I have sent numerous emails about this and have had no results. I pondering contacting an attorney due to the financial distress this has put me in.

Loaded a MoneyPak and it was to go to my active card in the APP. Instead, it went to a closed acct I no longer have.

Card that was expired was from walmart ending in 7471. the CCV was 685.

I have sent the receipts of the moneypak purchase, the money pak # and it was to load $310.

I would like a refund or directed to who owes me my money.

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11:22 am EST
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Green Dot prepaid debit

Had my card several months seemed to work great. Suddenly my card an account was blocked for no reason. At first i thought it was a glitch. I tryed calling an was hung up on. I tryed calling back got a recording an no option for a rep tryed several times same outcome. I cant reach anyone, i cant call, noone answers, no explanation was given an they have $1000 in funds i cant access. I have never spoken to anyone at greendot regarding my greendot card so i dont understand message on recording. Need help asap

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7:15 pm EST

Green Dot refund for an unauthorized transaction

I've had a GreenDot debit card for about a year and a half. A couple of months ago I called them because the statement wasn't correct. On January 3, 2019, I saw a charge of $222.66 to a Staple's store in N.J. I immediately called GreenDot, had trouble understanding the agents I spoke with but got enough info to file a dispute. I emailed one copy and sent another one by mail. When I signed into the account, it said they had received the dispute and it would take up to 7 business days to complete the initial investigation. When I hadn't heard anything by the 7th business day, I called the store in N.J. The manager advised me that their corporate office should have been contacted and he should have gotten a report for a chargeback. I used to do media requests, so I understood. He also advised me to call GreenDot again, which I did. Once more couldn't understand much of what the agent said, except that it would take 10 business days. Meanwhile, I researched everything and was ready for a fight. This situation totally stressed me out and caused a great deal of inconvenience. I carry a wallet that has RFID protection, no one has my card nor my PIN number. By the way, I live in Kentucky. Finally, on the 10th day, my card was credited but listed as "standard write-off". There was a notation that said I would receive a letter with more details. Today I got a form letter about the refund with absolutely no other details. I feel that I have the right to know what happened and why it was listed that way. The only positive thing that I can say about this card is that, with a direct deposit it shows up early and if over $1, 000 there is no bank charge. However, they are some places that will not take this card, if you make a deposit it has to be at least $20 and there is a $5 charge. At an ATM, the bank charges $3 or so plus GreenDot charges $2.50. As soon as I got this refund, I went to the ATM in the middle of the night and withdrew as much as possible. Cost $5.50 and well worth it! Then I ordered a 99 cent book from Barnes and Noble, leaving 23 cents on the card. Called them immediately and demanded that the account be closed that night. So relieved to be rid of this card! From now on my money goes into my regular bank account!

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Update by Sharon Dru Thornsberry
Jan 22, 2019 7:19 pm EST

Oh, yes, the manager at Staples advised me that the money should have been credited within 24-72 hours.

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9:11 am EST
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Green Dot Prepaid visa card denied transactions everywhere

01/20/2019-01/21/2019 purchased a pre paid visa debit card. Deposited $120.00 cash and paid fee. Tried to use card online at least a dozen times every single transaction declined. I called and was told that I had to wait one hour and they would release the last transaction only for just a couple of dollars but took their fee, robbers. When I called back I was told that a file number was attatched and the technical team was looking it over? Why it is my money! So they not only won't speak to me at all they took my money, I can't get it back because I can't use it or go to a atm, and every transaction has to be approved by them first? Who do they think they are holding my money. I have contacted a lawyer, the nj states attorney general and the us banking dept. They have committed fraud and are a bunch of theives.

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3:38 pm EST
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Green Dot prepaid debit visa card

My son got a Walmart gift card for his graduation. Mind you he has special needs. In order to activate his gift card we had to turn it into a debit card. As soon as it was activated $5 was taken from the $50 balance. Activated in Oct. tried to use it in January. Couldn't because I didn't have a pin number. It was never sent to me. When I called to try and get the pin I was told my balance was $30. They basically stole money every month for fees. Really? For doing what. People get these cards as gifts and green dot makes it so hard to contact and help you, you finally give up because its a constant run around and you say well it was a gift anyway I didn't use my money. So green dot steals. If you don't use it instantly then you lose your money. They should be sued and shut down. Its a disgrace. I will get that money back someway somehow I tell you. And I will tell everyone I know not to deal with this company.

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Update by rumplestillskin
Jan 19, 2019 3:40 pm EST

See complaint above

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12:35 pm EST

Green Dot getting my card unlocked; greendot visa

Been with greendot over 10 yrs. Have a visa and mastercard. Recently lost my husband over christmas 2018. Went to use my visa january 2019 once it was fine, went to go check balance few days later was told account blocked. Rep ask questions to verify my info. Everything was correct except my phone number. I informed is was probably an old phone number. I asked what I needed to do to verify my account info, but was told they could not help me without me verifying the info. All I wanted to know was what info they needed to fix this issue and they just keep repeating the script. I was blocked from calling and even though I sent emails with info I received no response. Asked for a supervisor and they lied saying they were the supervisor. I would never recommend this card to anyone! They have the worst customer service ever! I have worked in customer service for over 30yrs. The stress of trying to get my second account unblocked after my husband had just died! Never again. Please don't put your money in greendot!

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7:40 am EST
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Green Dot green dot debit/credit card

I bought a card an invested 30.00 to activate. when I went to use it online it failed to show credit. my name is Robert j Zarrella my card account is [protected] bank transfer to account number [protected] my debit card number [protected] plz verify this action email me plz on success or dispute I been using greendot for a year an more large amount of money an small purchase online an ebay used it it in casinos an dollor stores an grocery markets need to correct this misunderstanding

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8:17 am EST
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Green Dot paid 30.00 for activate green dot debit card

I bought a greendot card from supermarket for 30.00 and didn't see any money on card I have invoice of transaction and routing number an accout I have been refused the money when ask for it on phone an web... My account number is [protected] the number to transfer router is [protected] plz correct this misfortune to my account an replenish money in account call me [protected] or email me [protected]@gmail.com promptly ty Robert Zarrella

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4:32 pm EST

Green Dot my card is locked

They are the worst.. I returned some parts to Advance Auto and had the refund put on my green dot prepaid mastercard...

They locked my card for a refund never heard of such nonsense.. Ive called since November and each person I talk to and end up cussing gives me a different email to send my receipt to verify... Yet I still haven't received my $$$... I call again and they say they never received my email or I sent the wrong thing ...

It's a bunch of ***

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2:45 pm EST

Green Dot greendot

my name is Riham nawar I purchased a green dot load and go on10/22/2018 and I tried a lot to activate the card online everytime they said it's not valid i e mail the company and there no responsed so please all i need is my 95 dollar back or activate my card that's my number [protected] or email me at [protected]@yahoo.com I have the recipe and even wallgreen said they cant do anything about it even there is no person I can talk to by phone

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10:22 am EST

Green Dot intuit prepaid visa card

My tax refund of over 1600.00 has been held from me for 3 months despite their requests of me to upload tax id number in which I have uploaded 7vtimes and they have confirmed they have. My original card was in my wallet along with photo Id and ss card which was stolen hence their request I send tax id. Plz help . I have been evicted and am penniless. My email is [protected]@ gmail.com

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4:41 pm EST

Green Dot loaded $1000 in 5 loads and green dot blocked my card

I would advise against anyone using greendot serves they will lock your money up for no reason and! Look I want my money unlocked or send me a check in the mail to my address on my account I would advise you to do this asap are I will be fileing a law-suite on greendot for scamming my out of my money. I have sent many pictures of my only state id card I have, I have given all the information to my account to greendot and I am at a stoping point I have a very sick mom who's medicine I have to buy with the money that was on that card now my mom is really sick and on the way to the er at uab hospital in birmingham alabama all because she could not buy her medicine with my greendot card that greendot locked up for no reason now I have more bills to pay all because greendot locked my card up for loading $1000 on it in 5 loads now it says nothing about I could not load $1000 on my card in 5 loads and greendot gives up to 7 loads a week so i'll go now and check on my very sick mom that only I care about and i'll pray for greendot that nothing bad happens to my mom!?

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Grantc
, US
Jan 24, 2019 3:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had my first social security payment put on my green card and they locked my card. They requested documents which I emailed a week ago. Now they block my calls when I try to get an answer. They will not answer at the corporate office. Any suggestions on how to get my money ?

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10:15 pm EST

Green Dot moneypak scam

I have had it with moneypak. It's a total scam. Rigged up just to take your money. Never fails, your not going to get your money.. This time only $120.00. Reason is, & this is after the first & only attempt at loading $ onto my card. (not able to verify identity) really? Did not give me an option of submitting identification, reciept, not anything outside of request a refund. I am looking into hiring an attorney. I have all reciepts, proof purchase, every single piece if evidence needed to show these people are crooks. You try to call cust. Service, thats another joke. Something needs to be done, especially abiut false advertisment. Some people cant wait forever & need there $. My name is leslie johnson, [protected]. Please contact me. Letting me know what to do

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Contact Green Dot customer service

Phone number

+1 (866) 795-7597

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www.greendot.com

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