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Hankook Tire Customer Service Phone, Email, Contacts

Hankook Tire
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Hankook Tire complaints 37

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2:14 pm EDT
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Hankook Tire 235/60R18 XL Dynapro HP2 (RA33)

I have a 2021 Nissan Rogue that has your Dynapro. I have 23,155 miles on my Rogue and the tires need to be replaced because the tread depth is at 4/32.

Please let me know if you have any warrant on a 65,000 mile Tire that needs to be replaced at 23,155 miles. I take my Rogue into the dealership and have my tires rotated every 5,000 miles.

Please let know.

Thanks,

Ron Geesner

[protected]@gmail.com

Claimed loss: tires

Desired outcome: get a discount or rebate on new set of tires

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11:51 am EST

Hankook Tire Hankook tire rebate

I received my rebate card in the mail, & called the phone # on the back of the card, which put me in touch with a foreign woman, who could barely speak english. She was very difficult to communicate with, so we could not understand each other, then she hung up on me. Why does hankook use foreigners to handle customer service issues? I have owned many sets of hankook tires, which great, but I am considering another tire company to put tires on my wife's ford explorer. Your rebate plan has been a nightmare to deal with, so it needs improvement asap. Respectfully submitted,

Richard & marjean benton - [protected]

Claimed loss: $80

Desired outcome: Stop using foreign phone service reps, who cannot communicate with customers, & refuse to cooperate with callers in need of assistance.

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8:00 am EDT
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Hankook Tire Great catch rebate 2023

Purchased 4 hankook tires and filed for rebate, submitted receipts as requested, prior to deadline in June. Rebate still showed incomplete in September so reached out to company, was told I needed the tracking numbers in addition to receipts. Tracking numbers not available so no rebate will be received. This rebate promotion is a scam. I will not be purchasing from this company again because of their deceitful behavior.

Desired outcome: I want my $80 rebate.

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Is Hankook Tire legit?

Our verdict: Complaints Board's thorough examination reveals Hankook Tire as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Hankook Tire stands out for its commitment to quality and security. Clients considering Hankook Tire should delve into its customer service record to gauge compatibility with their expectations.

Hankook Tire earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hankook Tire achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Hankooktire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Hankook Tire have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Hankook Tire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Hankook Tire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 37 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the hankooktire.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
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10:10 am EDT
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Hankook Tire Ha look Tire

Purchased Hankook New Englander Tire from my dealership in June 2022.

Have rotated tires every 5000 miles. October 2023 with 27000 miles I need new tires. The dealership says they can’t do anything, the consumer has to call Hankook. Called Hankook and they say they manufacture the tires for pep boys and Town Faire Tires. The can’t do anything because it’s not their tire despite their name on it. Basically gave me the finger.

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4:04 pm EDT
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Hankook Tire Hankook Original Equipment Tires on Ford Edge

The tires on my Ford Edge have a tire mileage warranty of 55,000 miles (Hancook Ventus S1 Noble 24.5/50/R20 102v). They now have 18,500 miles on them and are nearly worn out. I understand OE tires have no mileage guarantee. I am certainly not satisfied with the performance of these tires. Since you do not stand behind them, do you think it is likely I will purchase a new set--I think not,

As an aside, I had the same issue with my Michelin OE tires and they stood behind their warranty even though the tires came on the car. Certainly, I purchased them again.

Desired outcome: An adjustment on new replacement tires to replace the ones I have which gave me only about 33% of the warranted mileage you claim.

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6:49 pm EST

Hankook Tire Tires

Have a Hyundai Palisade with under 18,000 miles on it that has Hankok tires.. The tires are bald. My local mechanic who has rotated the tires as needed even mentioned that with even no maitenance the tires should not look like this with so few miles. These tires should be used for a swing on a playground since they are total crap. This company should be embarassed

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1:26 am EST

Hankook Tire Hankook kinergy 4s2 tires!! Horibbly noisey.

After doing alot of research on All Weather tires (Tire tack, autoguide? tirecrittic etc) I decide on the Hankook Kinergy 4s2 235/50/18 for my.2015 Fors Escape.

In regards to the noise level wither sites did not mention it being noisy, or being noiseless. there were a couple that mention some. level. of noise but they. downpkayed it by saying it is unnoticeable to the passengers on the vehicle!

well. let me tell you, it is the noises tire I have ever put on any vehicle. In fact it Is so noisy that of course as your speed increase it just gets noisier. I literally have to turn the volume up in my car so I don't hear that God awfully sound.

I am mad as he'll and am tires of all the fake information that get circulated. Not just by the. mfg but by people who test these tires and in this case really downplayed the noise level.

I spent over $800 on these tires that I have had less than 2 months and I am ready to buy an entirely differnt brand.

The sad thing is that I have purchased Hankook tires before and they were relatively good! These on the other band are atrocious!

This is not an over exaggeration either!

Desired outcome: Mfg can take back these tires and refund my money!!!!

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5:54 pm EDT

Hankook Tire Tires 265 70R17

I went to the dealership to purchase my tires told that these where great tires very little road noise. I had the tires for under 30 minutes when I complained about the noise didn’t know it was the tires I have been to 15 different places complaining about noise I hear and all have said it my tires. The dealership says just because you don’t like the sound of your tires doesn’t mean that we need to replace them. And no one else will either. I have a Chevy Tahoe Z71 / 4x4 and I would never buy tires like these again

Desired outcome: I feel like the tires should be prorated out in a better quality tire installed

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7:36 am EST
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Hankook Tire Hankook tyre sidewall damage

My car tyres was damaged during driving.

The condition occurs on sidewall area of the tires is due to when the vehicle runs over speed break on 14-02-2022.

Car detail

Purchase on 29-03-2019

Model i20

Vehicle Km 47524

Reg No. PB03BA0366

Desired outcome: Please refund

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6:23 pm EST

Hankook Tire Laufenn tires rebate is a fraud

After I received confirmation of rebate submission, they never got back to me. They said they will send you email about your rebate status. Never happened. You call their 855-324-0075 to check the status. A casual lady at the phone said she has no access to the database. I said I have reference number. She said she doesn't need it. Yes. That's why you can't access the records. Very sloppy. She sounds like she's talking to her BFF at her house while complaining the TV show. Not a working attitude. She doesn't give a damn about what's your problem. You are [censored]ed who cares screw you.

Dear Hankook Rate Program, if you don't want to pay any rebate, don't advertise at the dealers, don't give us false flyers. It's a fraud. Shame on you. And most importantly, don't hire your niece for customer service. She sucks! Terrible company. I wish you get out of USA.

Desired outcome: A professional rep followed up on my rebate status

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1:44 am EST

Hankook Tire 16470R14 Hankook Kinergy Eco2

Dear Sir,
This is to bring to your kind notice that i have purchased hyundai santro sports model in the year 17th Jan 2020.
Today i have observed that front driving seat tyre have a huge cut in middle.
It is very dangerous and risky for human life.
I request you to please arrange engineer to inspect all the five tyres including stepney.
It is very alarming situation and it may result in loss of life. Such issues are the major cause of road accident.

I request you to please look into to matter at the earliest.
Tyre photos attached for your information.
Waiting for your kind response.

Name-Arun Dixit
Mobile No.[protected]
[protected]@gmail.com

Desired outcome: Replacenment of all 5 Tyres

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10:48 am EDT

Hankook Tire Poor Product quality of tyres

This is to apprise that an Audi A4 with Hankook tyres has been sold from Audi Kolkata dealership on dated 28.08.2021 & it is barely run 800 km & LHS both tyres got bulge. (As shown in attached pics)

All details & screenshot attached for your reference.

Hence it requested please do the needful at earliest as customer is very annoyed due to this issue.

For any further clarifications/suggestions/complaints you can speak or write to the following mail id's:

GM Service- [protected] : [protected]@audilucknow.com

VINEET PATEL-[protected]- vineet.[protected]@audilucknow.com

Desired outcome: Replace new tyres

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8:43 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I received my rebate card in the mail, it was suppose to be for $60. The first time I try to use it has $13.62 on the card. When I called the # on the card they tell me I have transactions on the card. I ask to dispute charges. Now I get an email with a form to fill out about the charges that I have no idea where or what they are. I can not access the...

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8:06 am EST
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Hankook Tire Fall rebate denied

I summitted a rebate for the fall rebate and it was denied . I sent your 5 different pdf files to prove that my purchase was valid. And this is my 4th set of Hankook tires I will not purchase another set of tires from you unless you resolve this issue. This is wrong in may ways the rebate supervisor does not answer my emails it seems like poor management on the rebate team. And to basically call me a liar about my tire purchase is wrong.

The rebate # [protected] and I have 5 pdf files that I can send you to prove my tire purchase was valid.

Randy Forar
[protected]@aol.com

Desired outcome: Fall rebate to be approved.

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7:25 pm EST
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We bought a brand new Honda CV LX 4DR AWD on May 11 2019 it had 26k on it. We recently had to replace all 4 tires of your Hankook Kinergy 235/65 GT 255/65 R17 104H on Nov 11 2020 The back tire were bald and we were told all 4 tires had to be replaced. There were 28276K on these tires. We asked the dealer if these tires were prorated and we were told we had...

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9:06 am EDT
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Hankook Tire Got with new elite i20 asta (o) got burst in 9000 kms of use in city

I bought a new Elite i20 Asta(O) car from Garve Hyundai, Pune in May 2019 and they have given me these Hankook tyres on all the wheels. Two of the tyres suddenly got burst while driving on the highway at the speed of 80 kmph. These tyres are of poor quality which I have received with new Car. I need a full replacement for these tyres. I have asked the dealer from where I bought the car but they are saying that there is no any warranty on car tyres then why Hankook advertise the false warranty ads. Please look into this issue because lives are in danger because of tyre burst issue. I can see a lot of complaints regarding the same but no-one has got the proper response.
I need the full replacement for my 2 car tyres and they should replace the existing 2 poor quality tyres with good quality one.
My contact number is "[protected]"
My car no is "MH14HK6345"

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4:38 pm EDT

Hankook Tire lumpy tires

Went to International Tire, sarnia Ontario Canada to have my tires rotated. The tech. told me not to bother because all the tires were lumpy/cupped and to consider replacing them. He said that the tires were only about one third tread worn. I don't have a receipt because I just bought the truck a couple of months ago and can't get hold of the past owner.

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6:52 am EDT

Hankook Tire hankook tyres for tiguan vw

i bought recently new car with Hankook Tyre and one of the tyre got bursted. I request Hankook to replace the tyre as it was on the normal road where it bursted. It just completed 14000 KM. This is very costly tyre and its surprise it bursted so early. My goodwill of the brand is now in concern. It might be any manufacture defect hence got cut so early. i raise a humble request to Hankook company to replace the tyre with new one so that i will be happy with your service.

Date of Incident : 8th Sept 2019
Request for refund or replace with new tyre
i have given the vehicle for service at Apple Auto Volkswagon Bangalore whitefield
You can reach me at [protected]. Thanks

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Update by Sugu R
Sep 12, 2019 5:18 am EDT

can i have response for my complaint ?

Update by Sugu R
Sep 09, 2019 6:58 am EDT

Hi, i was driving my car on 8th Sept 2019 and suddently on normal road one of the tyre got bursted. It was very shock to me as i have used only for 14, 000 KM and without any other damage this tyre cracked like L shape. i request Hankook to replace with new tyre or refund me the cost of one tyre to my dealer who is Apply Auto in Whitefield Bangalore, India. Photo of the tyre is attached for your reference and action. Let me know if u need any further details.

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5:07 am EDT
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Hankook Tire hankook 2 year old tyres cracking within tread.

Good Morning, I have a customers' vehicle which has 2 year old Hankook 235/45/18 94V covered only 11, 845 miles that are showing cracks within the tread of the tyre's but the tyre tread depths are still 6mm. She is not happy with the quality of these as she expects a tyre of 4/5 years to maybe start showing signs of cracking as well if not regularly used or if the tyre is low and tread and due for replacement shortly. This is not the case in regards to the rear tyres. Please see link to customers CITNoW video as evidence.
https://video.citnow.com/vpn0SNd2B7w

Also please could response of complaint be sent to myself and your customer directly.
[protected]@hotmail.com
[protected]@icloud.com
alex.[protected]@sinclairgroup.co.uk

Thank you very much for your time.
Take care,
Kind regards,

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1:15 am EST

Hankook Tire tyre

Hi,

I bought hyundai i20 in dec2018 and which is having hankook tyres with it but after running 3000km the two tyres got burst on the highway by hitting a small hole in road.
Even after spending lot of money the lifes of customers are in danger. I want my all hankook tyres to be replaced and also refund me the cost I spent on new tyres.
My contact is +[protected].

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Overview of Hankook Tire complaint handling

Hankook Tire reviews first appeared on Complaints Board on May 1, 2010. The latest review 235/60R18 XL Dynapro HP2 (RA33) was posted on Mar 25, 2024. The latest complaint Lousy company, Lousy tires, Lousy service was resolved on May 01, 2010. Hankook Tire has an average consumer rating of 1 stars from 37 reviews. Hankook Tire has resolved 1 complaints.
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  1. Hankook Tire contacts

  2. Hankook Tire phone numbers
    +1 (800) 426-5665
    +1 (800) 426-5665
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    +1 (909) 481-9800
    +1 (909) 481-9800
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    +1 (800) 426-8252
    +1 (800) 426-8252
    Click up if you have successfully reached Hankook Tire by calling +1 (800) 426-8252 phone number 0 0 users reported that they have successfully reached Hankook Tire by calling +1 (800) 426-8252 phone number Click up if you have UNsuccessfully reached Hankook Tire by calling +1 (800) 426-8252 phone number 0 0 users reported that they have UNsuccessfully reached Hankook Tire by calling +1 (800) 426-8252 phone number
    +1 (909) 481-9000
    +1 (909) 481-9000
    Click up if you have successfully reached Hankook Tire by calling +1 (909) 481-9000 phone number 0 0 users reported that they have successfully reached Hankook Tire by calling +1 (909) 481-9000 phone number Click up if you have UNsuccessfully reached Hankook Tire by calling +1 (909) 481-9000 phone number 0 0 users reported that they have UNsuccessfully reached Hankook Tire by calling +1 (909) 481-9000 phone number
    More phone numbers
  3. Hankook Tire emails
  4. Hankook Tire address
    1450 Valley Road, Wayne, New Jersey, 07470, United States
  5. Hankook Tire social media
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