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1.9 689 Reviews

HDFC Bank Complaints Summary

157 Resolved
532 Unresolved
Our verdict: When using services from HDFC Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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HDFC Bank reviews & complaints 689

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Newest HDFC Bank reviews & complaints

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2:47 am EST

HDFC Bank un-authorised debited from credit card

I am HDFC bank credit card holder. The bank has auto debited Rs. 1899/- from my credit card number ending with 9737 without my concern on date: 02/02/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited. I already complaint about that please do'not debit from my account they acceptance that your complaint has been lodged, but nothing be done today. I talk all toll free number 08080333333, 2241033909 four time, but not any postie response given to me. It is humbly requested to you go through the matter and refund my amount. It is also requested insure that in future not any amount debited from any type of account and card. Your Sincerely Malkeet Singh M. No. [protected].

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HDFC Bank_Cares
, IN
Feb 15, 2019 12:37 am EST

Dear Customer,

Let us look into it for you. Please share your Card No., transaction details with registered contact info & the issue on talktous@hdfcbank.com. Mention this Ref No. TTU150219-01 in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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12:48 am EST

HDFC Bank Samsung galaxy note 9 purchased with cash back

I had purchased samsung galaxy note 9 from bajaj electronics, nacharam branch on no cost emi loan from hdfc bank with cash back of rs.6000 bearing consumer durable loan no. [protected] in month of october 2018 and your hdfc executive told me that cash back will be credited in my loan account by 3 month i. E feb'19 but till date it not done and whenever I enquire on this issue he just simply avoiding it my telling it will be done before next emi and he already sent email to his management with details for resolution, request someone to look into my issue and do the needful urgently and my mobile no. [protected] for further communication, thanks

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9:49 am EST

HDFC Bank 2 wheeler loan

My loan no.- [protected]
Have taken a loan through my relationship manager and the person came to me seek some handling charge 1500 additional to the all payments. I said no then after a long discussion he agreeed and now saying that my documents need verification just for harashing me and my time.
This is worst deal of the hdfc.
Do you guys endorse bribe and harashing?
I'd of the person came to me is attached.

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Update by ritesh tiwari
Feb 06, 2019 9:49 am EST

Worst service.

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4:07 am EST

HDFC Bank car loan

Hdfc bank rural auto loan [protected]... Aiswarya suguman...

Check bounce charge debited from my account even after I payed the emi amount.. I have already paid check bounce charge as I was not having required amount on 7th of jan 2019. Icontacted mr joseph (98950 15168) many times and he did not responded at all.. I request you to take the necessary actions.

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8:36 am EST

HDFC Bank imps fund transfer not getting done

i am trying to make online fund transfer through imps, but transaction not getting done.
there is following remarks-
We regret to inform you that we could not complete your transaction. For more details, please contact your nearest HDFC Bank Branch, or our PhoneBanking service. You can also write to us at : https://leads.hdfcbank.com/applications/webforms/apply/HDFC_CustomerCenter/CustomerCenter.aspx

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6:16 am EST

HDFC Bank hdfc pay with payzapp

Dear team, I used your product hdfc pay with payzapp as your bank employee give me instructions. Your bank employee shiv parishad and jitender in narwana hdfc branch, told me about product fees is 352Rs refunded. But no anyone payment received by your bank. And also I received a amount 18000 from airtel money but in my app I received 17861Rs. I visit your bank but your bank employee not give me a satisfactory answer and told me we are not abel any like this payment. Please give me a satisfactory answer.
Mob no [protected]

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1:44 am EST

HDFC Bank credit card closure

I have sent the application to close the credit card already at that time they didnot told me that my signature are different.. i have not chose the option to generate new card why have they generated new card.credit card net banking was showing the it was not able to hotlist the card why have they hotlisted the card. They are making it difficult for me to close the card and continuously creating problms for me ..they are not closing my credit card .i have sent the application two times already.

Tarun kumar joshi

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HDFC Bank_Cares
, IN
Feb 03, 2019 12:42 am EST

Dear Customer,

We're sorry to hear that. Please share your Card No. / Customer ID. with registered contact info & the issue on talktous@hdfcbank.com. Mention this Ref No. TTU030219-05 in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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11:04 pm EST
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HDFC Bank personal loan

Hdfc agent approached me for personal loan.. I agreed and gave all my details documents, other loan histories... They said im eligible for 10 lakhs loan... After all the processing finished dey approved for 5 lakhs this is tottaly unfair... Im not going to compromise beacuse thet strt processing all the documents and verification after dat at last moment they are doing as their wish totally dissatisfied

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HDFC Bank_Cares
, IN
Feb 02, 2019 10:20 am EST

Dear Customer,

Kindly write to Talktous@hdfcbank.com mentioning the loan application/reference number, to enable us to check.

-Zubin
HDFC Bank Customer Assistance

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4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

HDFC Bank customer service

Hello,

I'm meghana, I ve CC from Hdfc. I knw I ve not paid my balance due amout within the mentioned date due to hospitalised reasons tat is ma mistake. 31st i mean today I got ma salary credit n as I work in night shift i was unable to pay d bill. Ur representative called around 7.30 pm n she dnt knw how to talk to the CX, I TOLD HER I will pay the bill tomorrow mrng by 10. She was nt able to understand n she is question me that ur so busy that u dnt ve time to pay and I told to send any of ur rep. near my off. So tat I will pay. N she is ordering me that y should I send .. telling me to send me to my family member. I dnt knw wat kind of service is this. I ve the call record of this. N she is threatening me that she will decreasing my cibil score. She is questioning me that you knw to use the card n u can't pay back.

Frist of all, she is not calling me from bank, she is the third party who is workin for d bank. Before bank give this process to any company, bank or d organisation should teach them how to talk n convience the CX.
If i file a complaint to RBI and police station as harassment with all the proof. I guess you knw wat all the consequences you should face. I need the customer relatioship manger to contact me.

Unfortunately, I do nt ve the option to upload the call record. 3 members how spoke to me were really bad n rude. I ve icici Cc, please check how politely they will speak to the CX n how they request n make us understand.

If HDFC bankers who wnt understand this, will Damaged Reputation, Customer Lifetime Value Drops and you lose ur Best Employees.

I dnt ve teach u people regarding this, but the way she spoke me tat really got hunted and she told me that you dnt 2000 rs pay. Just for 2k I knw people will talk so rude.

When we call customer support call will be recorded for quality but wen they call it will be recorded is it?
Y because u people will not talk quality words. Tats is the reason they give or say that quality statement. At last worst CX support 0 rating is also waste for this.

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M2A ArChItEcT
, US
Feb 12, 2019 11:52 am EST

I used my debit card in SBI atm(GT Road Ganaur) for the transaction on 6 Feb 2019 (1:20 pm). An Error is occurred when i used my atm( The transaction is declined Due: For the External Decline). But i get sms from the HDFC Bank that 10, 000 rupee has been debit from your account but i didn't get any amount from there. After that i called to customer care and registered my complain for disputed amount which had been deduct from my account.But After the complain i didn't get any sms towards the hdfc bank and my complain no is 1816864.
I am highly Dispointed from the hdfc customer care service.

Note: If hdfc bank doesn't revert my disputed amount then i wont pay any EMI of my personal loan and credit card payment also.

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HDFC Bank_Cares
, IN
Feb 01, 2019 4:59 am EST

Dear Customer,

I request you to share your complete concern, credit card number, caller details and your registered contact details to talktous@hdfcbank.com with ref ID- TTU010219-03 in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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2:20 am EST

HDFC Bank against personal ione no [protected]

To
The Regional Manager
HDFC bank
Sub:Complaint against you sanctioned personal loan no 64481073of wife M Vijaya Laxmi
Sir
I inform you that I E Hari prasad H/o M Vijayalaxmi. She applied personal loan no [protected] without my consideration. Non repayment of this loan I am not Responsible.
So please take proper action against this particular personal loan

E. HARI PRASAD
hariprasad. [protected]@gmail.com
[protected] mobile no

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HDFC Bank_Cares
, IN
Feb 02, 2019 6:35 am EST

Dear Customer,

I request you to share your complete concern, loan account number and your contact details to talktous@hdfcbank.com with ref ID- TTU020219-03 in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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1:25 am EST

HDFC Bank unethical behaviour

As i have applied for a loan 10 days ago, the loan coordinator says for some reason he rejected and he told his members will be calling me for the details but no one did till now and again i applied a fresh loan and submitted and again they gaved some reason and told me to wait so that they will coordinate but till now on one and now if i try to reach them no one is responsing.

how to proced with hdfc when there is a urgency i am not getting?

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Dibya Prakash Barik
, US
Feb 04, 2019 5:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have made a Transaction dt 19.01.2019 Ref. no [protected] for Rs.7613/- for online payment to Mobikwik through mobile but the same transaction has been canceled .The same amount not yey reverse in my account. I am going to bank 4 to 5 times but in the HDFC bank no one listen my complaint.

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10:36 pm EST

HDFC Bank net banking

why is it so hard to contact someone in HDFC customer service
I've been assigned a personal banker who never picks my call, you guys have screwed up your login page I can't even login to my NetBanking and check whether the address has been updated or not
your mobile phone app is completely useless which doesn't let the user login to it
On visiting your branch, your officials deny help ask to use net banking
Looks like I'll have to find a new bank who treat their customers better

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6:13 am EST

HDFC Bank debit card pin generation otp

i have issued a new chip debit card of my acc and i haven't get the one time password to generate pin for my card and activate it.
and i have tried many times to reach your representatives via phone but it's not tough only it's like impossible thing .
whatever do try to fix my issue reply for the further info related my account on the mail [protected]@gmail.com
n ...dash dash...

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HDFCBank
HDFCBank
, US
Jan 30, 2019 4:01 am EST

Dear Customer,

Instant PIN change process for Debit Card is as below : Login in Netbanking and Click on Cards tab Go to Debit Card => Request section Click on Instant Pin Generation option From the Card No drop down select your card number Now enter new pin System will prompt for OTP validation, enter the OTP received On successful validation of OTP, success message will appear on the screen and with this Debit Card pin will be reset immediately Note: Insta PIN generation option (through Netbanking) will not be available for Senior Citizens and those who have not registered for Third party transfer. Alternatively, you can apply for regeneration of your ATM / Debit PIN in following ways: 1. Through NetBanking Login into NetBanking Click on cards Click on Request option under Debit Card status on the left hand side Click on Pin Regeneration Select the card number and click on continue. If you are eligible for Green pin, system will ask to verify the mobile number and if the number is correct, then One Time Password( Green PIN OTP ) is sent to the registered number instantly which you can use in HDFC Bank ATM to set a PIN of your choice. If not eligible for Green PIN, Physical PIN will be dispatched to your mailing address. Select the Reason, Check the mailing address, Confirm the address and click on the Terms and conditions and click on confirm Physical PIN will be dispatched to your mailing address. 2. Through SMS You can generate Debit Card Green PIN through SMS banking by following below steps : Step 1 : Send SMS to 5676712 from your bank registered mobile number. ( SMS format : Type REPINLast four digit of Debit Card e.g REPIN XXXX ) Step 2 : You will receive Green PIN ( 6 digit OTP ) on your mobile Step 3 : Visit any of nearest HDFC Bank ATM to set 4-digit PIN. You need to be registered for SMS banking to avail this facility. Incase you are not registered for SMS banking facility, send SMS to 5676712 (SMS format : 'REGISTER or Visit nearest ATM/Branch or login to Netbanking). Note : Kisan Savings Accounts and BSBDA small accounts are not eligible for Green PIN OTP. 3. Through Branch Please submit the form at any of our branches - On receipt of the form & successful verification, we will process a new ATM PIN and send it to your mailing address. You may also verify your address by logging into Netbanking through "My Contact Details". Please refer the below link for the Duplicate PIN Request Form . http://www.hdfcbank.com/assets/pdf/Duplicate_Pin_Request_pad.pdf Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://www.hdfcbank.com/branch-atm-locator 4. Through phone banking Submit a request at PhoneBanking, post validation with your Telephone Identification Number (TIN). Kindly visit the following URL to access information on our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no Charge of Rs.50 + GST towards PIN reissuance would be levied, as applicable.

-Manoj
HDFC Bank Customer Assistance

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6:03 am EST

HDFC Bank hdfc customer care executive

This is Bharat madaan my wife has a account with your bank by name if shivani negi account no. [protected] due to some financial problem i didn't pay my jumbo loan EMI.
But your bank executive mis. Deepika cotact no. [protected] she mis used my contact detail which attached with my account details.
Three client are attach with hdfc bank account
Mr. Praveen sharma
Mr. Nikhil madaan
and one more i dont remember

so plz tell me they are authorized to tell my personal detail share with other person.
plz take action and inform me as soon as possible

my contact no. [protected], [protected]

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4:54 am EST
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HDFC Bank fraud transactions

Hi team,

My name is Devashish Dutta and I had to leave my job on 31st October 2018 due to lack of business in the company.
After 60 days of leaving the company I was pursuing to get my provident fund amount online. But even after 22 days I raised the claim there wasn't any success I got.

So I took a contact number from the Google and did call to get it processed. The person over the call took few of the information like last 4 digits of the card and the last 4 of the account number as well. However, the claim status got suceeded but still to be on a safer side I called my personal banker miss Pooja Soni told about the complete story and at that time no transaction took place.

She asked me to change the application ipin and assured me that everything will get secured and everything will get secured. I did change the application ipin but still at night 11:58pm, 11:59pm, 12:01am and 12:02am there has been 4 transactions took place back to back for Rs 20000 each. So I lost Rs 80000 in total. Later I blocked my each and every service instantly over the phone of the bank.

So I request first of all that in spite of investing the matter of the transactions I firmly request that it should also be consider a case of shear misleading information as well.

Kindly help me to get it sorted as early as possible.

Regards

Devashish Dutta

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HDFCBank
HDFCBank
, US
Jan 27, 2019 1:39 am EST

Dear Customer,

I'll ensure this is taken up promptly. Please share your Account No. transaction details, date & time of the transaction with registered contact details on talktous@hdfcbank.com. Mention this Ref No. TTU270119-06 in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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12:43 pm EST

HDFC Bank personal loan number - 51846272

Hi Team,
This is om Jaisari and I am a personal loan customer for your Bank since last one year.

This is very unfortunate after multiple follow ups and mendate form submission in your personal loan branch (bund gardan pune) still my loan emi not deducting automatically. How every month I am paying EMI manually next day of my emi scheduled date without any delay.

I did multiple follow ups regrding that but no positive results came yet.
I got fedup with hdfc services and I am thinking this is my biggest mistake I have taken loan from hdfc.
Now I got a surprising message stating that you have to pay extra charges 785 RS.
Tell me why should I pay additional charges if this is not my mistake. It's completely hdfc mistake and I am not going to pay any additional charges.
Kindly look in to this matter immediatly and resolve this issue. Looking forward to your positive reply.

Thank,
Om Jaisari
Mb [protected]

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3:33 am EST
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HDFC Bank credit card

Hi
I have been issued a credit card on behalf of my car loan. I have closed my loan of 3 years in 1 year . Despite of this advance payment and long term relationship. I have been using the card since long and paying all payments on time . Without any prior information my credit limit was decreased. So i request you to kindly look into it . Else i want to close this card . I have been trying customer care number but my number is not getting connected.
Your agents are very rude in behaviour . They sounds like we have taken credit from them not from the bank.

Very pathetic service.
My card no is last four digits are7859
Regustered mobile num is [protected]

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6:14 am EST

HDFC Bank credit card

The most t pathetic service I have ever availed. The representatives are rude. Hung up twice on me, without any solution.
Kanika, hira and Tushar manai (supervisor) from mumbai collections team were the people, I unfortunately had to have a word with..
These folks are useless, entirely inadmissible to have conversation with. A simple resolution would have sorted the issue instead multiple transfers, fake call back promises and sharing invalid numbers is what they serve.
Card number:[protected]
Ph no:-[protected]

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4:40 am EST
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HDFC Bank cheque book problem

Dear sir,

I have open current account in HDFC bank Parbhani branch (MH) at 25 days ago and branch said me that your cheque book delivered within 5to7 working day but I still not received cheque book in 25 day I complain to branch but they are not give me any answer so I m really in so many problems for your service so please sir do something for this problem
Thanks
Regards
Patel Cotton

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HDFC Bank_Cares
, IN
Jan 26, 2019 11:00 pm EST

Dear Customer,

Let us look into it for you. Please share your Account No., Branch Details with registered contact info & the issue on talktous@hdfcbank.com. Mention this Ref No. TTU270119-01 in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

P
Author of the review
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Patel Cotton
, IN
Jan 28, 2019 3:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir
Your poor poor poor poor poor service

ComplaintsBoard
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3:13 am EST

HDFC Bank car loan

Sur this is ajay Kumar s/o Shri kishan lal.
I don't take any loan from hdfc Bank but my cibil told me that you have a car loan.
When I visit in hdfc car loan department they told there is same document provided when the loan disbursed.
They give me the contact number of that person who take this loan.
I cl him. I meet with that person his.
I request to him please show me your documents he easily show his documents they are totally different but his have a car which is provided by hdfc Bank.
Then I again meet in hdfc Bank they told me that I can't do any thing. He provide me these documents.
Iam applying a loan from Hdb financial services Ltd they show me cibil and they provide me loan number.
The loan number is - [protected].
And also a credit card - [protected].
Please resolve this.
Hadfc bank is not supporting about it..

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HDFC Bank_Cares
, IN
Jan 26, 2019 11:03 pm EST

Dear Customer,

Let us look into it for you. Please share your Loan Account No. with registered contact info & the issue on talktous@hdfcbank.com. Mention this Ref No. TTU270119-04 in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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HDFC Bank contacts

Phone numbers

+91 226 160 6161 +91 796 160 6161 More phone numbers

Website

www.hdfcbank.com

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