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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
1:41 pm EDT

Hertz charges for $300 for supposed ashes somewhere in the car.

I picked up a car at the Raleigh Durham airport on 5-12, and returned it on 5-15. When I returned it, the man got in the car, looked around, and gave me my receipt. I mentioned there was a pop can under the seat when I picked it up, but he didn't seem to notice or care. When I got home, I checked my email, and found they had charged me $300 for supposed ashes somewhere in the car. How can they find ashes, and not a pop can? I use a vape, and it doesn't drop ashes. I think they were mad because I mentioned the pop can. I called Hertz immediately, and they said there's nothing they can do. I got upset, and said I was pursuing this, and then she said I could file a complaint. I filed the complaint, and I know what their answer will be. Never again, and I'm a member of the presidents club. No more, I'll go back to National who's at least honest.
Mick Lathrop/ res # J02623504F6

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10:58 am EDT
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Hertz pagamento in eccesso alla fattura

Buongiorno, relativamente al contratto 34/4180616 mi é stato addebitato sulla mia carta MasterCard [protected] un importo di 187.89 Euro corrispondente all 'importo fatturato in data 6.5 alle ore 19.34 piu un importo di euro 59.00 nella stessa data alle ore 10.48

Non essendoci ragione per tale addebito ve ne chiedo il rimborso

Maurizio Vaghi
Via Sardegna 23
MILANO

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12:32 am EDT

Hertz cell phone

Nissan Versa - Blue rented at AustinBergstrom Airpport.
lis number KSM6645
RENTED on the 7th and returned on the 14th.
completed by 5750.
Left Samsumg s6 in the car at the return rental station. 100% sure.
I know that I was responsible to make sure that I had all of my belongings. but
no one to really check in car just person told me to leave keys in it and they would
send me a receipt.
When I got to terminal I remembered that I had left my phone in the car and went back to Hertz to check and see if It was found. It had only been 30 minutes. Of course no one found it. I am checking to see if it was found and turned in later.

Glenna Hopkins
please call [protected] (Rick Hopkins) Husband if located Please.

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K
9:05 am EDT

Hertz fraudulent charge on my cc

I just recently received a new credit card from my bank after it was replaced due to a couple of fraudulent charges they've noticed and one of which was Hertz. There's a charge from you that I didn't know about so I tagged that as fraud. Fast forward to today, after receiving my card, I activated it and it's only been in used for a week. I haven't updated anything yet to use this card other than my google fiber account. When I checked my CC statement, I saw a new charge from Hertz, transaction was made last April 29 and it got posted May 1. Note that my CC got activated April 26 or 27. I never have used my card in any rental nor I have made any car rental bookings at all yet on the given dates so how am I charged on this new card already? And the said transaction was in Oklahoma. How are you able to get hold of my card details? Can you fix this? Stop charging me for other people's transactions

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9:54 am EDT
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Hertz suburban or yukon xl not available when promised

On March 15, 2019, my wife and I celebrated our 50th Anniversary. For our anniversary, my sons, were taking my wife and I to the Outer Banks in North Carolina. I am a retired IBM employee. We received a nice discount through IBM. My son, Matthew, would be doing most of the driving. Around the 15th of March we talked with Nick in the Poughkeepsie, NY Hertz office. Since my son and his family (5 people), my wife and I would be in the vehicle, along with their/our luggage, what vehicle would Hertz recommend. We were told either a Chevy Suburban of a Yukon XL would work for us. So, we asked to reserve either of those vehicles. Nick told us he put in the reservation. We would pick up the Suburban or Yukon XL on Friday 04/12/2019. We offered to pay a deposit, but were assured a deposit wasn't necessary. We were assured we had reserved the vehicle.
On 04/09/2019 I called the Hertz Poughkeepsie Office just to make sure the Suburban or Yukon XL would be there. Talked to Nick again and was told it would be there. We could pick the Suburban or Yukon XL around 4:00 pm on 04/12/2019.
On 04/12/2019, we were a little strapped for time, so I called the Hertz office and asked if we could pick up the Suburban or Yukon XL at about 1:00 pm instead of 4:00 pm. There was a long pause on the other end of the phone. I don't remember the fellows name, but he told us the Suburban wasn't there. However, they had an Infinity QX80 we could have. I asked if it was the same size and could fit 7 adults and their luggage. He stated it would and it was the same size as the Suburban. We could pick it up at 1:00 pm.
We arrived at Hertz in Poughkeepsie around 12:30 pm. As soon as I saw the QX80 I knew it would not fit 7 adults and their luggage. We talked to one of the gals at the desk and voiced our concern. With that a Gal from the back office came out. I suspect she was the manager/supervisor. She stated she had been on the phone the day before and that day, trying to locate a vehicle for us, but none were available. I told her we were leaving at 4:30 am the next morning and what were we supposed to do. I felt we had exercised reasonable responsibility in contacting Hertz and following up. Hertz had not done the same. The Supervisor stated, "Well a T6 vehicle could not be reserved". I asked her how we would know that? I got no reply. We were also told, by the Supervisor, that Hertz cannot guarantee any reserved vehicle will be there when the customer arrives. Really? I never had a problem in 30 years. Guess Hertz has changed their policies. We felt our 50 Anniversary trip would be ruined.
I also asked her why Hertz felt that an Infinity QX80 was the same size as a Chevy Suburban. Clearly it is not. I again stated, "how are we going to get 7 adults and their luggage in the QX80?" Her response was well you can't. We left Hertz upset and with a bad taste in our mouth.in the 30 years I worked for IBM, never had I been treated in such a way, by Hertz.
Questions:
• Why didn't Hertz let us know that the Suburban or Yukon XL could not be reserved?
• Why were we not notified immediately, by the Supervisor, the vehicle might not be there when we arrive. She spent a day and a half trying to locate a Suburban or Yukon XL. Had we know the day and a half prior, we could of tried to make other arrangements.
• Why were we told., twice that the vehicle would be there and it wasn't?
• Is the QX80 really the same size as the Suburban? The Poughkeepsie Office says it is.
It appeared our trip was ruined. It would have been, but Enterprise bailed us out with Dodge Caravan.
Bottom line-. The Caravan was tight, but it worked. Because of Hertz not having the Suburan as promised, we rented a smaller vehicle and paid $410 more. I wonder if any other IBMer has experienced these same problems. I'll have to contact IBM.
By the way-may son also wrote an e-mail to Poughkeepsie Hertz office Supervisor's Manager. He never received a response.
Carl Bogart
40 Marian Ave
Poughkeepsie, NY 12601
[protected]

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C
5:55 pm EDT

Hertz roadside assistance & ocala airport location

Hertz Rental Agreement # [protected] - Hertz #1 Five Star # [protected]
Case # [protected]
04/15/2019 - Picked up rental car in North Myrtle Beach - No problems noted
04/16/2019 - Drove from North Myrtle Beach to Ocala, Florida
04/17/[protected] - Started the vehicle at my hotel in Ocala, Florida and had the following error message appeared
• BRAKE SYSTEM - Brake System Problem. Brake Performance May Be Reduced. See your dealer
• EMISSION SYSTEM PROBLEM - Avoid Heavy Acceleration and High Speed. See your dealer
• ROAD DEPARTURE MITIGATION - System Problem. See your dealer
• COLLISION MITIGATION - Braking System Problem. See your dealer
• ACC - Adaptive Cruise Control. System Problem. See your dealer
Called Roadside Assistance immediately and told me to take the vehicle to the airport which was only 4 miles away so we immediately headed to the Ocala International Airport for an exchange vehicle. When we arrived, Gregory Hudson, Management Associate advised the manager Benjamin Merritt would assist me. Mr. Merritt informed me they had not received a call from Hertz to secure a vehicle for exchange and that they had no cars at all. He advised he would have the car looked at and possible reset the system. He was advised that resetting the system was not an option as we were on a 2 week trip and we needed another car. As we were talking, his phone rang and he pawned me off on Gregory again and went into his office and closed the door. Gregory advised there was nothing they could so. Neither of the gentlemen bothered to look at other locations in the surrounding area nor any other location. We called Hertz Roadside assistance and found we could drive to Gainesville (an hour away) to exchange our Full-size car for a midsize car. They were asked if they could deliver the car due to what we felt was an unsafe vehicle with all the warning messages and we advised they could not. We drove from Ocala to Gainesville scared we were going to have brake failure and kept the vehicle at a slower speed. While en route to Gainesville we called Roadside Assistance back 3 times trying to locate another car and it wasn't until we demanded to speak with a Supervisor that we spoke to Janet. She was most helped and called us back to advise she had secured a Full-size vehicle for exchange in Orlando with Todd Miller. Mr. Miller had advised Janet for us to ask for Carolina upon arrival. Once we arrived, we went to Customer Service to speak with Carolina and waited for 40 mins and she never responded to any pages or calls from staff. The agent in the booth was embarrassed and after telling him the problems, took care of the issue and we received our car as well as a $75 Customer Satisfaction Car Rental Certificate. Once we received the vehicle we were able to finish our trip and returned to North Myrtle Beach on 4/28/2019 and will return the exchanged vehicle 04/29/2019.
We have never had an experience like this with Hertz be it a Home Location or an Airport Location in years of rentals and were appauled by the service received from both Roadside Assistance 800 and the Ocala International Airport location.
Your attention to this matter would be greatly appreciated and would very much like a response and compensation for our loss of 1 full vacation day.
Regards,
Charlie Rivenbark - [protected] - [protected]@yahoo.com

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8:51 pm EDT
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Hertz car rental

To whom it may concern:

My name is Elaine Ream Cistulli. My number is [protected]. I had an issue today with Hertz in San Antonio that left me extremely frustrated.

I rented a car online in San Antonio at the 410 Loop location. I was confirmed my date/time/pickup. I called a few days later to change time from 5:00 to 5:45pm. The change never went through. Next issue. 45 mins before pick up I get a phone call canceling my reservation due to no cars. I request to speak to a manager. I spoke to Yovanna Fernandez. I told her how the last minute cancellation really messed with my plans and I have been confirmed in the system for over a week. She began to speak to me in an elevated fashion. I interjected and told her she did not need to give me an attitude over their poor business practices. Upon me saying that, she just said OK, have a nice day and hurriedly hung up. That was very unprofessional the way she responded to me. There was no apologies, no empathy in her voice, just a response in elevation. She was not yelling, but her voice was defensive and elevated.

I was hesitant to use HERTZ car rentals again because I have had previously bad service with them in Norman, Oklahoma in 2013. I should have listened to my intuition and avoided HERTZ. It seems that all Hertz cares about is getting customers through the door without confirming car rental availability, and makes it a regular practice to just turn the customer away.

After I hung up with Yovanna Fernandez, I scrambled to find another car rental agency with availability. Fortunately, I found AVIS who was across the street from HERTZ. They wanted to thank Hertz for always sending them business due to always turning people away even after they have confirmed reservations. Since this appears to be standard practice of Hertz, I will no longer use Hertz as a first choice but rather as a last resort. I checked Enterprise a week ago, they at least did not allow me to make a reservation without a car available.

I hope Hertz will change their business practices to better suit customers and not just themselves. You cannot trust a business that operates like this. I will also pass the word around about Hertz business practices. I am in the military so I know soldiers are always renting cars. I will not advise Hertz.

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4:49 pm EDT
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Hertz incorrect charges of fuel - bad customer service - faulty vehicle

4/8/2019 RRH16729801 Hertz Rental 1405 Fort Worth Hwy Weatherford Tx 76086
I was charged for fuel when I returned the car rental. I returned the vehicle with the same amount of gas as the first day (4-1-19) I rented it. The rep (Jackie) charged me for gas because he was irritated because I brought the rental back (due to tire that kept losing air pressure) and went to Enterprise down the road.
I want a refund of $27.47 for the fuel charges charged to my debit card. Plus, Jackie rented me a Versa that had a faulty tire the first day I rented it. I had to put air in the tire everyday until 4-8-19. He would not change the vehicle out. This was a rental while my personal vehicle was in the body shop for repairs so l my insurance was paying for the rental.

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12:02 pm EDT

Hertz additional charges added upon arrival of picking up car???

My name is Linda B. Owen, 300 Windridge Lane, Ortonville, Michigan 48462, phone number [protected]. My email address is: [protected]@aol.com. I rented a car from you on March 22, 2019 and returned it on the night of March 25, 2019.(four days) Picked it up in Stuart, FL. Upon arrival I was told since I paid for it I had to be primary driver, and if I wanted my husband to drive it was an additional $15.00 a day. We had one driver my husband. I didn't have time to get another car somewhere else or I would have. They were not very nice either. I feel I should get a refund of the $75.06 extra I was charged. They over charged me an extra day also. I feel $111.06 was a fair price for four days but to be charged an extra $75.06 is not right! I travel a lot and have never ran into this situation before. I look forward to hearing from you on this very poor business transaction. This is not good business for sure. Thank you for your time in this matter.
Respect,
Linda B. Owen

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1:26 pm EDT

Hertz no customer in customer service

I reserved a car, but was unable to complete the transaction due to a policy that would not accept my bank card unless I had a return flight home. My husband and I flew in with plans of driving home after spending some time in Bozeman. Your policies do not take in account customer circumstances. Sadly, our experience left a very poor reflection on your company, the Belgrade airport and the town of Belgrade/Bozeman. I think it's safe to say that we will not be flying into this airport, renting a car from your company nor will we be spending time in a place I often enjoyed visiting prior to this experience. The unprofessionalism of the staff visiting amongst themselves as well as other employees with neighboring car rental companies was appalling to say the least. No one was concerned with providing help but stating policies. Where is the customer in customer service? Well I think you need to re-examine your policies. How is it that I can purchase first class airfare, pay to stay at top end hotels and eat in nice restaurants all the while paying for such services with my bank account card? I may be only one customer, but let me say word of mouth advertising can be the best form of advertising or in my experience the worst form. Believe me when I say, I would happily sing your praises if I had a reason to do so, but I don't and will happily share my bad experience just the same so others do not experience the humiliation I did!

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5:13 pm EDT

Hertz overcharge

Rented car at Cozumel Air Port April 6, 2019. Returned April 13th. Original charge to my credit card was $104.59 on April 6 (Correct amount). Also charge on April 15, $234.29. The $104.59 was pending on my account but then removed. The over charge or wrong amount remains on my account.

Rental Record #F1058290, dated April 6, 2019.

Contract name misspelled as Vadergrift, William

William Vandegrift
DL# [protected]
[protected]@yahoo.com
[protected]

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5:48 pm EDT

Hertz poor condition of tires on rental car

3/29/19-3/31/2019 Rental
[protected]
Tires on rental car were almost completely bald. Driving conditions were snowy and icy and I do not consider the vehicle to be safe. This was discovered after the completion of our trip prior to returning the rental.
I request a refund for at least one day of the rental ($71.00)
I have included photos of the tires, the conditions we traveled through and for reference a photo of the tires on my personal vehicle.

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6:26 pm EDT

Hertz complaint

I was recently contacted by a tyler renfro regarding employment with the coompany. I than informed him that I was previously hired and he stated that he would contact hr to see the stat of my rehire condition. He informed me that I would get a call back with more in a few days. I waited a week and no response so I called him back. He told me that he had not yet gotten a response and he would call than back to see what they said. This occurred times. Today I called him and was able to get a response from hr. Only after a month. He seemed annoyed with me and became very condescending. Told me. "wow, you applied for alot of positions." than though we had a phone interview already started to ask me the same question s from before but now more so with a attitude. After I answered the question he laughed and asked me again. I tried to explain to him that I worked at radioshack multiple times but he because more irrate and like he was more so irritated that I applied for positions and wanted an update regarding my statues. He had no intent on calling me back, wasted my time. Was rude and a bit catty. I do still want employment with this company and should that be mistreated because I want to work and am putting forward the effort.

I can be reached at [protected]@gmail.com

Thanks in advance

Sincerely,

Tata b. Matadi

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10:21 pm EDT

Hertz additional charges added to my bill

On April 2, 2019 I rented an Altima that was dirty and full of pollen from your company. I got there around 9:48. I got lost and ran a little late. The car was dirty when I rented it at 8:00 a.m. That car should not have been dirty that time of the morning. That why I feel as though she did not check that car out. She did not see that crack in it. I returned the car April 5, 2019 and I was charged for a cracked window that had the crack in it when I rented the car. I asked to see the records where she inspected the car before I rented it. She ignored my request. The associate manager was laughing and thought this situation was funny. The young lady lied to cover herself. I will never rent a car from Hertz again. They added $169.00 to my bill! I rented the car with a fourth tank of gas, and I bought it back with almost a half tank of car. Your associates did not make any adjustment about the gas in the car. Never rent a car from Hertz on Eastern Blvd.in Montgomery Alabama. I feel as though I was scammed. Poor customer service from the ladies that represent your company They were not professional, but rude and had no public etiquette. My RR number is [protected]. Corporate needs to request film or records and see when that black Altima was returned. Return my $169.00 was a window that was already cracked. I have a witness that saw that the windshield was not cracked. Also reimburse me for the extra gas in the car when I returned it.

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2:24 pm EDT

Hertz charge for tire damage caused by hertz bad situation

Rental Record: [protected]
Unsafe situation returning car, return lot was full, slowed down but was moving forward to figure out what to do, car hit steep spike incline, car started to roll backwards, I tried to go forward in fear of spike going through tire, spike went through tire, this is like a no win trap caused by Hertz having a spike array above ground and long return lines causing confusion.

I should not have been charged and Hertz should have had someone directing traffic at spike area when the return lot is full. Spikes should not be on top of a steep incline where this can happen, they should be flush to the road. I saw others almost go backwards trying to figure where to go.

The fellow who forced me to sign the Inspection form was very rude and not understanding the bad situation Hertz put me in.

This messed up an otherwise great vacation.

I expect a full refund for the tire.

Al Rich
C: [protected]

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11:46 pm EDT

Hertz van rental

I reserved a van 3 weeks ago and the day before i was to pick it up the hertz office on lancaster in salem or called and said the over booked so they did not have my van so i missed my family reunion and my cousins service i can not believe they could do that to some one when they think that they are set to be on there way and at last min they oull the car from under you knowing i could not find another one just as the man said when i reserved it oh it good to do it early spring break is busy i have posted about this and many people are pulling out of there car rentals i hope that store never gets another rental

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5:52 pm EST

Hertz Dnr on my account because employee of hertz didn't turn in my gift certificate when I returned the car. He kept it.

Years ago, about 5-7 years I do believe, we did a one way rental from Naples, Fl to Fort Myers. We were told there was no charge to drop off at the other airport but we were charged $200 for a one way rental drop off, of 35 miles away. I talked to the man in Naples and he gave me a gift certificate to pay for it in Fort Myers. We gave the gift certificate to the employee to pay for it and all was good. Then when we came to town the next time as we own two condos in Naples, there was a DNR on our account. We called regarding this and they said they were sorry but the employee who checked us in that day no longer worked for them, he was fired for theft. Well, we talked to Hertz to a manager and she said she was sorry and would make sure it was taken care of. Well that didn't happen as when we went to rent again around midnight we were turned down for the car and we ended paying over $100 for a hotel room and missed our event as we had no car. This has happened more than 3 times in the past few years. We stopped renting from Hertz because of this issue and because no one ever called us back from customer service. They sent us to collection and we sent all the paperwork to collection to show we didn't owe anything. Then about two years ago we were able to get the DNR finally taken off at Hertz. My husband for whom the DNR was on his account worked with the COO of Hertz and we are both very honest, giving, kind people who give thousands to charity every year, and he was able to get it removed. Well, here we are in Buffalo at midnight and we have a 50th Anniversary of a friend volunteering for Boy Scouts event and a 92nd birthday of my mother and low and behold they won't rent a car to him again. I am in one city waiting for him, and he now has to pay for a hotel again, he is exhausted as he flies daily as COO of Au Bon Pain and Panera Bread and again he can't rent a car, this time from Dollar. He also tried Thrifty and they also had a DNR on him because of Hertz who bought them. Today I finally got a number and talked to a lady who said, oh sorry there was one more step to remove the DNR and she could see they didn't finish it. We should be fine now In the meantime, we have had to pay for hotels, pay higher fees for our confirmed rentals as when we got there they wouldn't let us but they definitely let us reserve on line, and have missed some life events that has caused stress and tears and arguments due to Hertz, Dollar and Thrifty not taking car of business on their end and due to their employee stealing our gift certificate which we turned into them to pay the fee charged by the Naples rental car company of Hertz. We should be paid compensation and when I talked to a girl at Hertz today she basically said write to their customer relations of which I did a few years ago with a case number and no replies, no phone calls returned. This is very disturbing that a company like Hertz can put a family through all this stress due to their own employee stealing from us the customer. We have a credit rating of 830-860 at anytime and I was a police officer serving the public and also a Girl Scout volunteer for 33 years now. Where is the justice in all of this? They say it is removed now but I guess I have lost faith as I was told this before and when we go to rent it is still there. Where do I go for compensation on all the hotels we paid for, for the uncharges on other car rentals when we could get a car and for the stress and tears.
Bernard and Charmayne Platt
[protected]
[protected]@yahoo.com

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4:09 pm EST

Hertz Car rental

February 4, 2019

THE HERTZ CORPORATION
999 Vanderbilt Beach Road, Floor 3
Naples, Florida [protected]

Re: Michael Brown and Hertz at the Miami Airport
Rewards No. [protected]

To whom it may concern:

The Naples address was given to me by Hertz customer service. The letter was returned as undeliverable at that address. This correspondence is again sent, this time, to the additional address above.

I have been a Gold or Gold Plus Rewards member for some time now. I try to reserve with Hertz whenever I travel on family trips. My recent Miami International reservation on 12/22/18, was about as bad as it can get.

To begin with, my name was not on the board when I arrived. This is something that I pay extra to Hertz for, i.e., that convenience. I was then forced to wait in the office on a line, which is something I always do not want to do, another reason why I don't mind paying more with Hertz. Once a service person spoke to me, I was informed that Hertz did not have the car I reserved. I had reserved well in advance of my arrival.

I was thereafter forced to wait until the attendant could figure out what to do. I must have been there more than a half-hour. This was after flying cross-country, having left very early in the morning. I was not at all interested in wasting my time, especially dur to the screw-up of Hertz.

Finally, I was given a vehicle and the key. My family loaded our luggage into the vehicle and they were inside the vehicle when I was informed that we had to take another vehicle. We had to take our luggage out and put the bags into yet another vehicle along with ourselves.

This was probably the worst customer service experience I have ever had with a rental car agency. It makes me wonder why I stay with Hertz, which I may no longer.

Very truly yours,

MICHAEL F. BROWN< ESQ.
[protected]@aol.com

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Update by Michael F. Brown
Feb 16, 2019 4:18 pm EST

This matter was not resolved.

Update by Michael F. Brown
Feb 16, 2019 4:11 pm EST

February 4, 2019

THE HERTZ CORPORATION
999 Vanderbilt Beach Road, Floor 3
Naples, Florida [protected]

Re: Michael Brown and Hertz at the Miami Airport
Rewards No. [protected]

To whom it may concern:

The Naples address was given to me by Hertz customer service. The letter was returned as undeliverable at that address. This correspondence is again sent, this time, to the additional address above.

I have been a Gold or Gold Plus Rewards member for some time now. I try to reserve with Hertz whenever I travel on family trips. My recent Miami International reservation on 12/22/18, was about as bad as it can get.

To begin with, my name was not on the board when I arrived. This is something that I pay extra to Hertz for, i.e., that convenience. I was then forced to wait in the office on a line, which is something I always do not want to do, another reason why I don't mind paying more with Hertz. Once a service person spoke to me, I was informed that Hertz did not have the car I reserved. I had reserved well in advance of my arrival.

I was thereafter forced to wait until the attendant could figure out what to do. I must have been there more than a half-hour. This was after flying cross-country, having left very early in the morning. I was not at all interested in wasting my time, especially dur to the screw-up of Hertz.

Finally, I was given a vehicle and the key. My family loaded our luggage into the vehicle and they were inside the vehicle when I was informed that we had to take another vehicle. We had to take our luggage out and put the bags into yet another vehicle along with ourselves.

This was probably the worst customer service experience I have ever had with a rental car agency. It makes me wonder why I stay with Hertz, which I may no longer.

Very truly yours,

MICHAEL F. BROWN< ESQ.
MFBCounsel@aol.com

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8:12 pm EST

Hertz rental record #375436703 - date of rental 2/4/19

I am a driver as part of the Lyft/Hertz rental car program. I rented the car with a $250.00 deposit. While attempting to pick up a passenger I found cockroaches in the vehicle. I then called Hertz to ask them to pick the car up - no one answered. Then after numerous calls they said they would pick it up but would charge me for the pick up. I then called Hertz Roadside for them to pick up the car. They proceded to have the car picked up. On Wednesday I called to get my receipt and they said the vehicle has not been turned in and they don't know where it is. I have called countless times to be told that they have not closed out my ticket and as a result I have not had the $250 credited back to my card. It has been a week now and the charge is still there. This is beyond frustrating.

Steve Segui

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2:40 am EST
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Hertz charge for so called damage to vehicle.

We are now very angry and dissatisfied with our treatment by Hertz Car Rentals as they are not listening to what we are saying.
After returning the vehicle we told the guy taken photographs that a small inspection/access cover had fallen off the vehicle at some point during the hire period, he didn't even acknowledge our comments. Inside the office we were told we had a charge of 138GBP + 35gbp administration fee, again we explained that there was NO Damage to the vehicle only a small plastic cover that had fallen off at some point, not interested, not her problem.
After emailing twice about this charge we were told that the so called "Damage" happened while we had the car and was our responsibility.
We are really annoyed that everyone talks about Damage when in fact there is No damage at all.
We don't care if this charge is just a "standard charge" It is just not our responsibility, how on earth can we do anything about parts falling off the car and be held responsible?
There is only one possible outcome to our complaint and that is to scrap the unjust charge and return the money we paid.

Hertz Ref No [protected]
Rental Agreement No [protected]
Reservation No H [protected]
Rental period 7/12/2018 to 6/1/2019

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Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

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