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1.4 126 Reviews

Hoover Complaints Summary

12 Resolved
112 Unresolved
Our verdict: With Hoover's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hoover reviews & complaints 126

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4:42 am EDT
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Hoover Interview

Wow worst interview experience

Turned up in bolton for interview, wasnt asked to bring anything in, no email confirmation or anything, then got cut off rudely when i called back for further info, stay well away the person who sat with me was rude further felt picked on by asking me wasnt i.d bought or application filled in when i explained email was given to me incorrectly and i wasnt told to bring anything in, if this is how they treat agents i cant imagine how they would train to treat customers, even if im offered the job i would steer clear well away, unprofessional and very rude, worst experience i have ever had. I am sure someone will have had similar experience? I was busy with the intial call so asked if i could call back after 4pm so the agent that phoned me replied no i cant i have plenty of application to go through and cut me off, i decided to call back and give them a chance, and she replied well email it, didnt give me a chance to write it down either and once again cut off, Hope the calls gets listened into.

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8:42 am EDT
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Hoover Product not fit for purpose

I brought a cordless vacuum cleaner from the Hoover site online, on the 23/ 3/2016. I charged it for 16 hours but it stopped working after a 15 min vacuum It would never work for any longer than this and by the third week it stopped working. After a really distressing phone call to ask for assistance it became clear that even registering my purchase on line, I had send proof of purchase by post. The phone operator was rude and unhelpful, so I sent the proof of purchase and enclosed a letter complaining about my treatment . I finally had a engineer call on the 22/4/2016, who said it was the motor and the switch, I told him I did not want a repair but it replaced .
I waited and no response from Hoover so I contacted the centre an and I am still awaiting for my replacement . I want a apology and some compensation for being without a Hoover for so long.

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10:06 am EST

Hoover Candy Fridge Freezer - aftersales service

Product broke down after only having six months. Rang Hoover on 30th october asked for new replacement. Was informed this not possible and engineer would be calling. Engineer arrived 1st September and said I needed a new part which he needed to order and it could take up to 10 days. I rang Hoover to say I was not happy with this and was informed engineer was now on holiday and the part would have to be ordered again. Also I needed specilist engineer to re gas fridgefreezer. I explained how difficult it was managing without a fridge and was promised engineer would be out on 19th November. I had to leave work early and had phone call to say the part was out of stock and would not be available till end of December. I was very upset and said it was totally un-acceptable . I finally had a phone call to say I have to go back to the shop where I originally bought the fridgefreezer and give a up lift number so I can arrange a replacement.

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1:07 pm EDT

Hoover Candy - Broken fridge freezer

3 year old fridge freezer broke internet says compressor broke needs new one, waited a week for engineer never got phone call to say when coming .boss came said needs compresser & new appointment week later engineer came and regased it I said it needs compresser, he said if doesn't work tomorrow hell do that paid him .phoned next day still dead he said hell phone back new appointment 4.30 still no phone call I phoned them half an hour multiple phone calls passed around put on hold promise phone me back 7 still no phone back .staff have no record of who you are asked if my washing machine now worked doh.ive paid and signed will they ever fix it to run now they have my money staff told me engineer had signed job off as fixed .im out of pocket with phone calls an hour in total and lost defrosted food faulty freezer from day one, no apologies for crap product or delays .if I had know candy were owned by hoover I'd never bought off them they have terrible reputation.

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5:02 am EDT

Hoover internal casing melting

bought a 50 / 50 built in fridge freezer as part of a new kitchen jan 2014
noticed the one of the 6 internal LED, s went off after two month this was not really an issue
or so i thought .
july 2015, all the internal LED, S went off and when i had a closer look around the fitting
it was apparent that the internal plastic casing was rippled / heat damaged .
took out step ladders to have a look on top ( external casing ) and it is all melted.
as i was told i had a two year warranty i decided to contact the company that supplied and fitted the kitchen.
found out they have folded so contacted hoover direct.
was told it is actually 12 month guarantee plus twelve months free parts.
they could send an engineer out to look and if it was un repairable i have to pay £59 pound call out plus buy a new fridge freezer .
or sign up for a cover policy @ £190
in a way i, m glad the lights went out as the fridge could of burst into flames had they not .
( sem to remember BEKO having a re call because of this a few year back )
but on the other hand i think a new appliance costing in excess of £300 should last more than 18 months without becoming a fire hazard .
all this company want is you to sign up for cover on ther stunnlingly rubbish appliances to cover the fact they are not fit for purpose .
i will never buy a hoover / candy product again for as long as i live .
i am also spredding this to every person thinking of buying any electrical product in the future .
ideal outcome would be to acknowlwdge that the product was faulty from the outset and repair / replace .

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4:55 am EDT
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Hoover Disappointment

Ive always bought dyson unfortunately I have got a medical problem and find their vacume cleaners a bit heavey to carry around so by the instruction of my mum as she will only buy hoover I bought as I thought from the description the ideal one for me. I run a retail shop so very rarely complain but your hoover SE81 VX11 001. IS A COMPLEATE DISSAPOINTMENT. Its nothing on what its write up suggests. it unsanitary to empty, not the performance expected and in general a complete waist of money. the only thing I like is the weight. I just needed to tell you as im sure im not the only person that has been as disappointed as me

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5:25 am EDT
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Hoover customer service

Early February 2014 I phoned Candy to request a repair on our dishwasher We have a service agreement with Candy which we pay for monthly.

I spoke to a man from customer service who booked our repair Wednesday Feb 26th. No engineer showed up.

Phoning them, they apologised rearranging our appointment 7th March. An engineer came out but unfortunately was unable to fix it due to a part having to be ordered.

We received a call From Candy 12th March arranging an appointment for today, Mon 17th March. An engineer has just phoned apologising, saying there is nobody in our area, he is not sure why we were booked in for today.

This is really not good enough. We have phoned Candy to complain but im afraid have had no response.

Very disappointing service, we still have no idea when our appointment will be.

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Ian58
, GB
Nov 08, 2019 5:07 am EST
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Dear Sir,

having recently purchased a new Hoover washing machine, we were highly delighted. I have always endeavoured to keep purchasing products from trusted white-goods specialists and have always believed that Hoover was at the top of the tree in this industry. After all, my mother and my grandparents had always done the same.

Now I find myself regretting that decision and wishing I'd gone with my second choice of a Turkish machine. Having lived and worked in Turkey for ten years I has Beko and Arcelik products and their same day repair service and customer care journey were seamless.

Sadly not in Hoover's case; one week after reporting a fault, and having to take a day off from work unpaid, the engineer turns up, tells me straight away what's wrong with it, and then states the service department will be in touch when they have the parts! Seemingly the fault is an everyday issue with your brand, so why do the engineers not carry the parts?

This now means a lengthy wait again, the expense of dry-cleaning and laundresses, another day off work unpaid. I'd rather you just took the machine back and let my wife and I purchase a more reliable machine from a supplier with a customer journey that is tailored towards the customer, not at the expense of the customer.

I await your response with interest.

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Baumatic
, GB
Aug 09, 2019 11:57 am EDT

I bought a Baumatic dishwasher installed on October 12th 2018...six weeks ago its leaked causing extensive damage to our kitchen floor to the extent we had to take the vinyl and ply wood and some of the floorboards up to allow it to dry out...put in claim with hoover/candy enclosing the quotes they asked for along with photograph of damage. On their form they claim to complete claims within 14 days. Well three weeks later..nothing! they have no telephone number/email to chase up claims. We have now had to borrow over 1, 500 to have the floor replaced, the cabinet plinths and side panels are still to be done...shocking and so annoying that due to their appliance my kitchen is a mess and we are borrowing money to at least have a floor in the kitchen.

Valerie
Valerie
, US
Sep 07, 2007 12:00 am EDT

I have many ongoing and unresolved issues with the Hoover Company. Two months ago I placed an order for a couple of filters and belts for my bagless vacuum cleaner. I have spent in excess of EIGHT hours on the phone trying to get these parts. I have spoken with one or two very helpful and pleasant reps and about 6 or seven rude and might I say incompetent reps. I have spoken with supervisors, called corporate, emailed corporate and still have unresolved issues.

The average hold time at Hoover is 20 minutes but I have waited 60 minutes! The worst part is the vacuum I have is less than two years old and the only way to get parts for it is to order them on-line. I would never buy another Hoover product. Purchasing replacement parts from this company is a NIGHTMARE!

Valerie
Valerie
, US
Oct 28, 2008 1:33 pm EDT

My Hoover ACM16 washing machine lasted as long as the warranty, then the circuit board fried and the machine had to be scrapped. I would not recommend.

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Robnsc
, US
Sep 15, 2010 3:05 pm EDT

The first clue about these bandits is that they have a whole slew of business names.

I ordered a part for a Hoover carpet cleaner from these thieves on July 31, 2010. They immediately charged my credit card on the date of the order. After two weeks of not hearing from them, I emailed them. They did not reply. I called the phone number on their web site and got an answering machine. I left a message stating that I wanted to know where my part was. They never responded.

On August 23, 2010., I called my credit card company to open a dispute. The resolution date for this transaction is scheduled to be completed October 26th, some 105 days after I ordered the part.

FOLKS, DON'T EVEN THINK ABOUT ORDERING ANYTHING FROM THESE THIEVES. THEY OBVIOUSLY DON'T CARE ABOUT CUSTOMER SERVICE! NOR DO THEY CARE ABOUT SHIPPING MERCHANDISE TO YOU IN A TIMELY FASHION.

Buyers Beware! Deal only with a reputable parts vendor.

Valerie
Valerie
, US
Sep 03, 2008 2:12 am EDT

Bought a Hoover Self-Propelled Windtunnel Bagless and a Hoover SteamVac Ultra Carper Cleaner. This was before I knew just how cheap and bad their machines are. Nothing but plastic in all positions. Plastic is the cheap way of making products...and Hoover uses cheap plastic. On/Off switch breaks after 4 uses. 4 USES! Self propel quits after 1 year. SteamVac motor burns up after 8 uses.

Very...very bad machines and Company. Very BAD.

Avoid any products made by this company. You are at risk if you fall into their sales gimmicks or promotions.

Buyer beware at all cost.

I wasted a lot of money on this big Brand name. Don't fall for it!

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oyugiyugi
, GB
Sep 22, 2016 3:42 am EDT
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Complete and total rip-off.

I purchased a GC4 washing machine not 18 months ago that has now stopped working - Error code E01 and every now and again E07, which are just generic errors. One of the main selling points of this product, was that it had a 5 year parts guarantee, but I tell you, there is some small print - The guarantee is only applicable if you are willing to pay for THEIR engineer to install them - £129 call-out charge. ONE HUNDRED AND TWENTYNINE pounds just for their engineer to knock the door, then Labour costs after that.
18 month old, poorly made, washing machine and these rip-off, con artists are trying to milk every penny even further from a customer and when calling to find out the above news, it became very apparent that the representative had no clue of the component parts of the device, just a trained sales monkey trying to get more money.

The issue:
-the suppressor has gone faulty which was two steps away from starting a fire. No joke. First, it blew all sockets in my kitchen and when I looked inside, the metal brackets surrounding the wires - and the wires themselves - had literally melted and the plastics scorched. Sparks and fizzles were flying when I turned the machine on.
-I don't know if it's related, probably is, but the PCB board is also faulty.

So let's recap 1) their product has an 18 month self life 2) their guarantees are a con and mean nothing 3) they are ridiculously overpriced 4) their product is dangerous

Will not be associating myself with this sorry excuse of a company ever again. Very disappointed.

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Jude Henderson
, US
Sep 08, 2016 11:15 am EDT

July 30th ordered on line Candy fridge/freezer from well known suppliers delivered next day.About a week later I noticed items in top freezer drawer
were not frozen waited couple of days thinking weather being hot may have affect on appliance.No not case.Then was on holiday to come back to every thing thawed water on floor .Rang as was put through to candy/hoover a tick list was gone through by male who sounded as I had inconvenienced his day.I asked him what happens regarding loss of goods line went dead .Well miffed by then.Rang again got yes we can get that soughted for you over a weeks time line went dead.Rang again office closed till next morning.Then went online to suppliers who had a much better customer service and helpful attitude Candy/Hoover engineer arranged for following Tuesday 30 th august..He arrived on time not exactly Mr Social pulled out appliance as intergrated on doing so I stopped him because the hinges on casing was gouging as being moved.he said well I have to get it out.Then informed me thermostat was not working, He then said he had one on van replace I said no as it had gone wrong before the 28 day hummed and harred, i will have to contact manager.Outcome I would be called next day waited till 11am and sod this I wanted this sorted so I rang them given ref to have replacement of which arrived today.8/9/2016Suppliers as a gesture of good will halved the price of installation.
Have replacement in situ now and god help me hope its okay because the outlook of service from your company seems appalling .

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Chenchen Zhu
, US
Jul 06, 2016 7:14 am EDT

I paid a one-year extension of warranty to Candy for my fridge and booked the first appointment for repairment on 21th June 2016. The engineer came to check the problem and told me that he would order the replacement component. After that, a second appointment was booked on 28th June. Another engineer came without the replacement part and told me that he hadn't been told what he needed to repair. Then the third appointment was booked today (6th July). I waited at home for the repairment the third time but was told that no engineer was available in my area today, and the appointment had to be canceled and rearranged to this Friday. I have to ask four days off my work to get the damn repairment only for my fridge which is very annoying. I complained to Candy and asked them to confirm the date and time for the next appointment. Thus I can make sure I will be available, and the fridge can be 100% repaired this time. But I was told that the appointment time couldn't be confirmed, and I can only get a word of 'sorry'. I am still waiting for my repairment, and it is the worst custom experiment for me ever.

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DoNotBuyHooverCandy
, GB
Jun 06, 2016 8:27 am EDT

Hoover Candy caused over £1300 damage to my property and fail to respond to my letters.

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11:31 am EST
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Hoover Hoover Rug Cleaners

Jan. '12, I had my Hoover rug cleaner in to service to have the turbine replaced, because the brushes would not rotate. I was told it was a poor design, because water gets into the turbine. A few days ago (Feb. 2, 2013, just barely a year later and after only using it about 4 times during the year), I just picked it up again from service, after the brushes would not rotate again, needing yet another turbine. One of the two bearings inside had "frozen". Why is it Hoover apparently has such a poor design that makes the good and faithful consumer have to spend hard earned money to replace the turbine. I was told there was nothing I can do to prevent it. I am upset and disgusted to have the same thing happen so soon.

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Kathleen Ann
Milledgeville, US
Nov 26, 2013 11:46 am EST

This machine is sooooo noisy that my husband who has to wear hearing aids takes those out and has to used ear protection. The noise is loud no matter where we are in the house. I'm sorry I bought it.

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Hoover Smoked then died

More junk they put out for sale...I did my 2 bedroom house with it two times in one year...The next time I used it I heard this big bang...The cooling fan few apart and hit some wires which made a poof...Smoke came out of it I thought it was going to catch fire..Model number is FH50010...I bought it at walmart...And no it did not suck a penny up into the fan...Hoover used to be a good name not anymore...They put cheap crap out for sale...This model should have a recall...

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3:22 am EDT
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Hoover Costumer services

I order a vacuum cleaner for mothers day for my mom that was leaving on may 7 afternoon, I call to order the vacuum cleaner on May 5, 2012, when I placing the order customer services asked if I pay $ 25.00 extra I will be getting the vacuum cleaner for sure on Monday May 7, 2012, since my mom was leaving Monday I asked the person who was helping me that it was for sure by Monday he said yes . So I pay $25.00 extra . I call Friday just to make sure they also told me Monday . But I'm so disappointed that the vacuum cleaner won't be here by Monday and I won't be able to give my mother her gift plus I have to pay extra so it can be deliver to her since she lives out the country . Today May 7 call the company Hoover they weren't able to help and they told me a different story that it takes 24 hour to process the other i told the supervisor that why they didn't tell that the first time I call now I'm pay extra money and won't received on time . I she think they shouldn't lie to costumers . Very angry about there services.

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1:58 am EST
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Hoover Horrible Company to deal with

I wanted a Hoover Spinscrub Floormate for Christmas. I went to Hoover.com and saw the make and model I wanted, the FH4030, the Spinscrub with tools. I waited for Black Friday to order to see if they were having any sales. They were, 15% off and free shipping. However, the item was out of stock (strike one) How does the manufacturer go out of stock? So, I sent them an email about my dissatisfaction. They replied and told me to call and place an order for the backordered item. I did. The next day, I realized I forgot to order some supplies. I sent an email and they replied that they added the items to my order and gave me the new total. I waited a few weeks, then went online to check the status of my order only to find out there was no order. I sent another email and their reply was my order was cancelled(strike two) I told them I never received any emails regarding my order being cancelled. Now, the item I wanted was no longer available! (strike three) However, the woman offered me a 25% discount and free shipping, so I placed a new order for a different model. A week later, I get the item in the mail. I open it and the owners manual only to find the handle with the on/off switch is missing! (strike four) I send another email as it was the weekend and they were closed. They reply that Marilyn Smith from their Corporate Office will be contacting me and gave me her contact information. On 1/4/12, I had not heard from them and called Ms. Smith. We spoke briefly and she told me she was going to research some information and call me back, she never did. On 1/5/12 I called her back and left a message. She never returned my call. I just sent another email informing them that if I do not hear from them tomorrow that I will be contacting my credit card company to dispute the charges. I told them to send me a return label for the useless product that was sent to me. This is not the only letter I will be writing regarding this fiasco. I will be contacting the BBB and Attorney Generals Office and other media resources. I will never use or purchase another Hoover product!

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Hoover SERVICE

I purchased a hoover from Curry's newport gwent March 2010, make ALYX TC1202, after using it 3 times it started cutting out, smelling of burning and it just was not picking up, I returned it to the store, after a heated discussion it was replaced, I got it home and the same thing happened after a couple of times. so feb this year Itook back to the store as I still had the twelve months guarentee and the receipt of purchase, the store assistant then rang hoover, by this time i was getting angry as hoover did not want to exchange, but at the end of another heated discussion, they decided they would exchange but I would have no twelve months receipt or guarentee for the hoover i have exchanged for, and if they find nothing wrong with the one I took back I would then be charged for it, I exchanged it for a samsung which is brilliant!
but does hoover think I would be returning things that are working properly!, I am really disscusted as the way I have been treated, and I would never buy a hoover product again...

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12:26 am EST
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Hoover everything

Purchased a Hoover Windtunnel cyclonic vacuum in Dec of 2010. Thru Hoover.com, it was a refurb (I have purchased refurbs in the past from other companys and other products without problems.) The vacuum came with a 6 month full warranty (Alot of good its done me.) The vacuum arrived early Jan. It worked correctly for about a week. Then it started overheating and shutting itself off. Then to add to that it quit sucking up anything and started overheating down to the cord. Well I called Hoover.com and spoke with a lady who was very nice. She asked me what I would like a refund or the vacuum fixed. I said I would like the vacuum fixed. (big mistake.) She told me where my local dealer was and that they would take care of everything for me. They lied. My wife took the vacuum to be fixed after two hours of fighting with the repair people and playing phone tag with Hoover they the repair people refused to touch it and the Hoover people said the had no record of my purchase. Long story short I have a record of the purchase. Cant get Hoover.com to fix it or take it back. Cant even get them on the phone now.

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Hoover Cheap components/No customer Service

Had spent over $700 within a three month period purchasing a WindTunnel vac and a carpet cleaner. Both units begin to virtually fall apart due to cheap plastic parts and construction. When I called to protest(no 800 number) I got jerked around and accused (in so many words) of being a possible commerical enity using my units to do commercial buildings! The knuckelhead who passed himself off as a manager offered to replace my rug cleaner at their cost of $185 plus shipping!
This is what I said: I am a fourth generation customer of Hoover and I am not going to buy another dollars worth of their junk. And further more, whenever I'm in Sears, Costco etc. I go out of my way to discourage customers who are looking at a Hoover and tell them what a piece of crap they would be buying. Been doing this now for over six years!
Consumers must rise up and stop this rip off by these companies(Direct TV is another) and fight back and let them know that we are mad as hell and we are not going to take this any more! And we do it by not spending our money with them, informing everyone we can not to buy their products and write to those useless politicians about our concerns! Unite and fight back!

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kharrison145
Somewhere, US
Jun 28, 2012 5:26 pm EDT

I recently displayed this sign at my yard sale where at least 300 people saw the sign. I will continue to display this sign to vent my frustrations with Hoover.

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Irene Dorsey
e.taunton, US
Dec 21, 2008 2:05 pm EST

Company has-for reasons unknown to me-changed the vacuum so that

a collar of sorts needs to be purchased to make the bags fit.

This vacuum is old, yet works fine with the exception of this new adaptation

which will serve only to cost me money which I can ill afford.

Why?

Irene Dorsey-
ind44@netscape.com
Taunton, Ma. 12/21/08

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colofrsgj
wqrf, GB
Jan 19, 2012 12:04 pm EST

My hoovwer broke and loged peices of plastic in my dogs skull, my dog then began frothing from the mouth, keeled ovwer and died :( please help me sue hoover co and co ltd.

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MauiAL51
, US
Jun 28, 2012 9:25 pm EDT

If it didn't work when you first bought it, why didn't you just take it back to the store for an exchange?

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Hoover items not available in store or online

I have tried on several occasions to purchase a Hoover SteamVac Supreme Deep Cleaner locally at the store and most recently online. My order went thru and then I was sent an email saying that the order was cancelled. When I inquired why I was told, "the manufacturer didn't send us any" I asked why my order couldn't be backordered and she said they "can't do that" yet they can advertise the same product in their Veterans Day catalog knowing they don't have any in stock. This has happened several times to me now, I know I can purchase it elsewhere, but I was trying to take advantage of my 30% discount that I disclosed under the sticker on the front. I will not be shopping at Kohl's because I am tired of giving them another chance.

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Hoover poor quality

windtunnel cannister vac model s-3639. the motor in the power nozzel that turns the beater bar broke 2 armature wires after just 3 years of residential service. They wouldn't help me. Thats like paying $60 per year to RENT a vacuum for your home. NEVER EVER BUY A HOOVER PRODUCT!

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Hoover Worst product ever

It's the worst product I own. It seems after you "scrub" your wood floors, you have to get down with a bucket and rag and wipe up all of the filthy water it leaves behind. I had a Floormate when they first came out, and I loved it. The plastic hose finally split on it. So I know how to use it. Evidently there was a redesign. Total piece of crap. I will demand my money back.

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dorothy0039
Mulberry, US
Sep 05, 2009 12:05 pm EDT

I have had a floormate since they were first sold. Bought one for my mom also, because it worked so well. When mine finally broke I went and purchased a new one which happened to be redesigned. It works as well as the first. Did have to adjust to the changes but works very well. I have found that if the suction tank is not sitting properly it does not vacuum up the water. All it takes is moving it slightly.

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Hoover Warranty

I purchased this vacuum less than a year ago. ( It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, ( about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They gave me the run around also.

So the bottom line is, whatever they say in the warranty, which is in their owners manual, is a false statement. I read the warranty back to the corporate executive and he just said, I cant control what a repair shop will charge.. I said well this is warranty work and your company referred me to this shop for repair, so your company should be liable for any cost, ( as it states in the warranty information, Parts and labor) Needless to say, Im never going to buy a hoover product again, and neither should anyone else, unless they like repaying and paying again for an inferior product.

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Kathy
Brea, US
Apr 08, 2010 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hoover products aren't as good as it used to be. The rubber belts keep breaking after a few usage.

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J
8:02 am EDT
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Hoover Bad product

From my local Best Buy in July of 2008. The first time I used it, I was amazed at how well it cleaned! The carpets in my rented home never looked so good, not even when we first moved in. The machine also left the carpets much dryer than previous cleaners. The second time I tried to use the machine, the handle of the clean water tank just came off. The tank dropped to the floor and cracked. I exchanged it for a new one. Used it once and the clean water tank leaked. Returned for another exchange and contacted Hoover when that one leaked as well. Hoover told me they knew there were problems with the manufacture of the plastic tank and they were working with their supplier. They sent me a replacement tank, obviously a different plastic. The new tank also leaked. I went through a total of 5 machines (plus the extra tank) in a 14 month period...all of them leaked. Last week, while cleaning my living room furniture, the latest machine developed The Leak. I didn't realize this until the clean water tank was suddenly empty. Water ran down through the motor, leaving large black spots
on my carpet. It also left a huge, dirty brown "splotch" in the middle of my light beige carpet from where it was over-soaked. I finally gave up and returned the Hoover for a refund, selecting another brand (Bissel Proheat). I also needed to purchase another 4 year extended warranty ($19.99 through Best Buy), as the brand switch negated my
original. I am totally unhappy with the new machine's cleaning ability, the tank-in-tank clean water and recovery system and also the fact that my carpets are left less dry than with the Hoover. The Bissel did not totally get out the black spots left by the leaking Hoover, nor the brown "splotch." My frustration over this is such that I am near tears. I wrote to Hoover,
letting them know I want them to make a SteamVac Dual V that DOESN'T LEAK! I also need a resolution to the carpet which was ruined by their faulty
machine. I cannot find an email address for Hoover. Their "contact us" form is a pop up located at www.hoover.com and does not show an address.

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4:39 pm EST
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Hoover Bad service

Hoover has been through 4 to 6 part numbers for the fresh water tank for these carpet cleaners (SteamVac). All had latent defects. The plastic was too thin, brittle, poor design, and poor molding. The early tanks broke or cracked. They even put out a service bulletin on it.

BUT, they will not replace any tank if the 1 year warranty period is over. Even though the tanks had latent defects.

My Mother always swore by her hoover sweeper--now, if she was alive, I think she would swear at them.

I am a retired Registered Professional Engineer. And, when I say these tanks had latent defects, you can take my word for it.

Also, it is almost impossible to talk to a Customer Service person at Hoover. Their so-called customer service number just connects with a dealer in ones area.

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Hoover In-depth Review

Product Range: Hoover offers a wide range of home cleaning appliances, including vacuum cleaners, carpet cleaners, steam cleaners, and more. The variety of products available ensures that customers can find the right cleaning solution for their needs. The quality of Hoover's products is consistently praised, with durable construction and reliable performance.

Performance and Efficiency: Hoover's products are known for their exceptional performance and efficiency. The suction power of their vacuum cleaners is impressive, ensuring thorough cleaning on various surfaces. The cleaning capabilities of Hoover's appliances are top-notch, effectively removing dirt, dust, and stains. In terms of energy efficiency, Hoover's products are designed to minimize power consumption without compromising performance. When compared to competitors, Hoover's performance and efficiency stand out.

Durability and Reliability: Hoover's products are built to last. The company's commitment to quality is evident in the durability of their appliances. Customers have reported using Hoover products for years without encountering any major issues. The positive customer reviews further reinforce the reliability of Hoover's products. Additionally, Hoover provides a warranty and offers excellent after-sales support, ensuring customer satisfaction and peace of mind.

Innovation and Technology: Hoover stays at the forefront of innovation and technology in the cleaning industry. Their products incorporate advanced features and technologies, such as advanced filtration systems that capture even the smallest particles, smart functionalities that enhance convenience, and user-friendly interfaces that make cleaning tasks effortless. Hoover's dedication to staying up-to-date with the latest advancements ensures that customers have access to cutting-edge cleaning solutions.

User Experience: Hoover's products are designed with the user in mind. They prioritize ease of use, ensuring that customers can operate their appliances without any hassle. The maneuverability of Hoover's vacuum cleaners and other cleaning appliances is commendable, allowing users to clean hard-to-reach areas with ease. The ergonomic design of their products ensures comfort during use. Customer feedback and ratings consistently highlight the positive user experience provided by Hoover.

Pricing and Value for Money: Hoover's pricing strategy is competitive, offering customers value for their money. The quality and features offered by Hoover's products justify the price tag. When compared to competitors, Hoover's products often provide better value for money, considering their performance, durability, and innovative features.

Customer Service: Hoover's customer service is highly regarded. They are responsive and helpful, addressing customer queries and concerns promptly. Support channels, including phone, email, and live chat, are readily available, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and reviews consistently highlight the excellent customer service provided by Hoover.

Environmental Impact: Hoover is committed to sustainability and environmental responsibility. They use eco-friendly materials in their products and prioritize energy efficiency. Hoover also has recycling programs in place to minimize waste. The company's dedication to environmental impact is commendable, and they have received certifications and undertaken initiatives to promote sustainability.

Reputation and Trustworthiness: Hoover has a strong reputation in the industry. With a long brand history, they have established themselves as a trusted name in home cleaning appliances. Customer reviews are overwhelmingly positive, praising the quality and reliability of Hoover's products. The company's transparency, ethical practices, and adherence to industry standards contribute to their trustworthiness.

Overall Rating: Taking all the above factors into consideration, Hoover deserves a high overall rating. Their wide range of quality products, exceptional performance and efficiency, durability and reliability, innovative features and technology, positive user experience, competitive pricing, excellent customer service, commitment to environmental impact, and strong reputation make Hoover a reliable choice for home cleaning appliances.

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Hoover contacts

Phone numbers

+1 (800) 944-9200 +1 (888) 768-2014 More phone numbers

Website

www.hoover.com

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