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I am at a loss after trying to get anywhere with jm cust svc./warranty company (idl). I bought the rolling duffle through hsn and used it twice on weekend trips. One of the handles broke off and I was told that it was covered under warranty and that I needed to send idl clear photos plus my info and info on order which I did three times without a response. When I called idl "megan" told me it wasn't covered because it was considered normal wear and tear. I offered to send photos that showed a brand new condition pc. Of luggage but she said she couldn't receive emails. Huh? So I asked to speak to the a supervisor and was told there wasn't one and that she was as far as I could go. Again, huh? I asked if she was the corporate officer for idl/joy mangano and, "no," was the response. Nothing more. When I saidi was initially told this was covered, she said that she represented the new cs company and there was nothing and no one I could speak to. I called hsn... They said, "call idl back we can't do anything." terrible idl customer service and bad business practices from hsn who, i'm sure, has made plenty of money from joy mangano's products. I am 70 yrs. Old and not rich. I was hoping to buy another piece of jm luggage from hsn but never again! So, buyer beware if you intend to buy joy mangano luggage!
