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1.1 465 Reviews

Instacart Complaints Summary

2 Resolved
452 Unresolved
Our verdict: Engaging with Instacart at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Instacart reviews & complaints 465

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C
1:07 pm EST

Instacart grocery delivery service

After having purchased the annual subscription, I have had repeated difgiculties, and now Customer Service has become tone deaf.
After trying to place my weekly grocery order
for over am hour, I was unsuccessful. The next day, I received an email suggesti g that I complete my order. I tried to ahain, but it failed. So I finally accessed my account which has a duplicate with matching info. And started again to place my order. When I received it, I had been charged the weekly fees which I had prepaid via subscription. I asked for a refund, and to have the accounts reduced to one.
Customer Service blamed me and refused a refund.

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C
2:02 pm EST

Instacart driver stephanie

Driver did not follow instruction, was early for her window, and took my groceries instead of delivering them like she's supposed to. In no part of my instructions did it state to take my groceries in the event I'm not home or not answering the door. She left me the most open ended unprofessional voicemail and once again DID NOT ring door bell as instructed. I think she should be evaluated for competence. The first person i spoke to did not resolve my issue once i called to address the matter, so i called back again and a wonderful man resolved the issue with no problem at all. He was very helpful.

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6:58 pm EDT

Instacart shopping and food delivery.

Instacart is holding up my account for review with no communication or time to resolution.

I am a senior and suffer from disabilities and am not able to shop freely. I have come to depend on Instacart's service for my daily food and health supplies. Their action has made my existence much more difficult, which demands more of my energy and abilities.

For Instacart not to provide an alternate or an expeditious resolution to the issue is reprehensible. I'm not sure what the remedy to this intolerable situation but I hope it is corrected soon.

I shopped with instacart once sometimes twice a week and to be treated to this mess is beyond disappointing...just so they know they are holding a disabled senior citizen hostage for an unsolved reason.

Judging from the list of unresolved issues the company isn't very interested is good customer relations regardless of what they say.

Woody Myles
11424 Ohio Ave
Apt #2
Los Angeles CA 90025
[protected]
[protected]@msn.com

Thank you,
WM

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L
9:43 pm EDT

Instacart they are saying my account is deactivated I haven't used the damn thing yet.

i even went to costco and complained to them, they even called you people and got the same thing or, something else like fraud or some crap.Im disabled and need to have the service, i dont know what the heck is going on but i expect it to be fixed pronto.The person i talked to 3 times gave me a bunch of bs is this the way you want to run your co.my name is Richard Entrekin costco no [protected] e-mail [protected]@yahoo.com.i expect an answer asap, as i spend 4-500.00 a month in costco, and im sure they dont want to loose me as a customer, been with them since 1989.thanks for your time.

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M
11:26 am EDT

Instacart overcharge to credit card 2 months in a row

I used Instacart for the 1st time in August. Just used again in Sept...BOTH times you have OVERCHARGED me. You should be able to tell what you owe by totaling your paper groc store rcpt plus the 1.99 fee. For Aug I was overchrged $5.40 in Sept overchrg $6.57. I live on Social Security and this $11.97 you have overchrged me is FRAUD, DISHONEST and ILLEGAL. FoodLion using Instacart is a new svce to our area - but I assure you I will NEVER use another businesses services who uses Instacart. I trust that Instacart will reimburse my credit card this $11.97 that is rightfully mine. How in God's creation have you grown to be such a large company when you treat customers this way. Truth in advertising my butt...

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12:13 pm EDT

Instacart abc fine wine and spirits

Last evening, I'd made an order via Instacart's ABC Fine Wine and Spirits sub-branch. The delivery was scheduled between 5:45 pm and 6:25 pm. I'm currently located in Collier County, Naples Florida. However, there was no immediate danger from any severe weather from the oncoming Hurricane (Not scheduled to hit until late Sunday, early Monday) so that's not really a viable excuse. My initial delivery window was then rescheduled between 6 30 and 7 pm. I waited until a quarter after 7 for any update on the status of preperation, let alone delivery and I got NOTHING. Not even a message saying unfortunately your order is unable to be delivered today. This is the first time I've had this issue with their ABC sub-branch and I'm now reluctant to even keep my account open. Instacart, please get your [censored] together.

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Y
11:20 am EDT

Instacart false advertisement : delivery window offer that cannot maintained

I ordered Wegmans grocery shopping via Instacart for the first time ( and this will be the last time). I placed an order at 8:44am for two hour delivery window. But my order status was remained "order received" until 9:50am and shopper didnot even receive the shopping order until 10: 15 am, which is 30 min before my given delivery time.
I spoke with store and the shopper to find out what's going on because instacart call center put me on hold more than 30min and email inquiry was not responded.
Wegmans said they did not receive my order until 9:45am, and the shopper was given instructions to shop ASAP without expected delivery window. My delivery time was delayed twice. And did not receive a delivery until almost 3.5hrs after my original delivery time.
Cleary there are dysfunctional system between instacart and the store. And without fixing such system, instacart still show as if they can accommodate delivery window of 2hrs after receiving order. Since with current system, it is not physically possible to delivery such services, it can be considered that instacart is conducting false adversement, which is against the consumer rights.

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G
9:06 pm EDT

Instacart stolen money

Copy of message sent to instacart:

This order was never received. I was promised by customer service that the money you took from my account would be automatically refunded. Instantly. It was not! I will have to escalate this issue. I demand you refund my money after all the suffering and back and forth I experienced yesterday. You are now playing with my hard earned money.

Then you promised it would ve refunded in 72 hours. It was not! All this for a horrible all day experience with a service never furnished and a company apparently held by the seems.

My user review in 12 websites will read: "Hands down the worse experience I have ever had with an online service provider. Customer service was not even the problem. The problem is Instacart. The application glitches (according to one of the CS) and I was linked to 9 shoppers but none of them needed up taking my order. AN ORDER THAT WAS CHARGED BY THIS COMPANY AND WAS NEVER REFUNDED!

You people have some nerve! Not only did you fail completely to furnish something as basic as an order (I even gave 4 hours more to deliver it!) but you also took an inflated amount of money and promised to return it immediately. That was 6 days ago.

This information is also being forwarded to the BBB and the third party financial institution that oversees illicit behavior. R

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R
7:14 pm EDT

Instacart grocery delivery

A copy of a request by instacart for more information.

Dear Miss,

Here is a list, yes a list, of what went wrong:

1. Order due to be delivered according to your contact at 10:55. At 11:15 checked the tracker to watch the already late delivery go from 17 minutes arrival time estimated to over a hour till estimated delivery time.

2. Called the help line to see what the issue was regarding the order going away from the delivery address. The gentleman answering the call was unable to access my account by the phone number he requested. Each time the phone number was communicated he would mix up the numbers in a extreme manner. I had to say each number one at a time and keep correcting him until he got it correct before being able to move onto the next number. My job is dealing with barely speaking and non-English speaking patients to give them proper medical care. Your team member's lack of communication skills was unacceptable.

3. Requested a manger who then put the call on hold. Before doing so stated he would be right back. After more than 12 minutes on hold the call was terminated.

4. Once I informed the third person I attempted to clear up the issue with I would be calling the local police department the delivery arrived five minutes later.

5. We were told the reason for the turn around was due to GPS issues. The driver and no representative from Instacart communicated the GPS issue in any form. No call, text, or email. We watched as the estimated delivery time increased for 17 minutes to over a hour away.

I would like to terminate the agreement due to your company not fulfilling their part of the contract with this incident and other incidents. These include items paid for and not delivered from previous orders.

Good day,
Mrs. Cappuccino

Sent from my iPhone

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M
3:10 am EDT

Instacart customer service to cashiers

Greetings I am a cashier with Kroger and I am noticing a drop in customer service from your instacart shoppers. I've never before had such disrespect from your instacart shoppers. Most of them are worse than my worst customer of the day. They're getting nippy, rude, arrogant, stuck up and insulting tell you how to process the order your cashiering in a rude manner. Most of them lack professionalism to do the job properly or poorly communicate. It is getting very disrespectful to deal with these people. How do I complain about your shoppers from a cashier point of view? How do I rate them as this is getting inhumanly old.

I generally don't complain but you'll be getting a call or email detailing more. In the past two days Ive had extreme disrespect and it's getting old. This seems to be an ongoing issue and it's making me loose respect for your company. As a cashier at a high grossing store I will NOT be recommending your company to customers any more until you improve the customer service of your reps to the middle man. Do you realize how much this could affect your business? I have zero respect for your instacart shoppers due to the extreme disrespect they are giving the cashiers. We're the ones allowing them to have a job and they're heavily disrespecting the cashier and courtesy clerk. Good bye.

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D
8:33 pm EDT

Instacart overcharging of item; failure to respond to issue

Ordered items from InstaCart; I understand that they have to show approximate cost on some items when item is sold by the pound. Their estimated price for an item through Costco showed $36.38 for 2 lbs at $18.19/lb.
The actual cost of the item was $16.83 for 1.13 lbs at $14.89/lb.
Instacart sent me a receipt, which showed $36.38. I contacted them and was sent some canned reply, which I kept should you need to see it.
I sent another message, and another and another this morning and got some assinine canned reply about not offering the same in store discounts, etc. I sent them photos of the receipt and the actual item but no reply.
I then sent another message asking a manager to contact me (hoping that person has a full functioning brain that can comprehend the problem) and stated that if I did not hear from them, I would pursue this further. Crickets.
They owe me $19.55. There is no way they can justify this- I wonder how many other times they have done this and the trusting consumer did not check the actual cost of the item against the final receipt.
I will be alerting Costco of this practice, which I am assuming must be their norm if they are ignoring my requests for the refund. Maybe it is a misunderstanding on their part but they are being unresponsive,
I am totally stressed out about this and am losing sleep over it.
Please help! I have been dealing with this since June 6.

Darlene Harris

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Update by DLHarris
Jun 11, 2019 8:41 pm EDT

P.S. The full, erroneous amount was charged to my credit card; there has been no refund.

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angela ponzini
, US
Sep 09, 2019 7:32 am EDT

I had a similar problem. No response to my complaint. Even an explanation of how higher than store prices equaling more than 22% of my order is part of their business model and different first each store would have sufficed. Knowing this after doing more in depth research on instacarts deceiving advertising, I will not use this service ever again.
If prices and extra charges were stated up front, it would be very different. Stop hiding the real cost of delivering an order.

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Leah Ellsworth
, US
Jun 17, 2019 4:01 pm EDT

Just FYI, you don't pay what the price is at your local costco. The prices are different than what it is marked on the item.

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M
10:04 pm EDT

Instacart inexcusably and extremely poor communication service to your drivers, and a customer, as well as extremely late food delivery:

This usually doesn't happen, but I had to wait close to four hours to get my food delivered to me from the Star Market--up in Swampscott, on the North Shore, instead of the Star Market in Somerville's Twin City Plaza, on McGrath Highway. Why you didn't tell your drivers to go to the Somerville Star Market in Somerville's Twin City Plaza which is a hell of a lot closer to me practically defies belief. What hell's wrong with you people? You keep on pulling this s**t, and you may well lose customers as well as drivers. That being said, in the future, PLEASE--don't screw up like this again, or I'll be super-pissed off, which won't be good for either of us.

I don't usually have to wait this long, and they get me the food from the markets close to where I live, so I don't have to wait this long. This is inexcusable, and I hope it doesn't happen again.

Sincerely,

Miki, Somerville, MA

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D
7:41 pm EDT

Instacart the problem is with the girl or 2 girls that interview me for the job of being a instacart shopper

I had a one on one interview with the Instacart Shopper interview staff at the Publix store on Rinehart Rd Sanford Florida. First of all I had to wait for the girl approx 10 min. and the proceeded to go in the back of the store for an interview. She proceeded to ask me a number of questions, one of which I was alittle confused on. Wrong she said and she didn't think that I would work out, she extended her hand and then said "I will walk you out" Man what an insult! One question and I'm out if that is how it is to be a Instacart Shopper, then I won't waste my time even shopping at the store! It is unbelievable to me how the younger generation are allowed to perform their duties, believe me I could run circles around her any day. To bad for Publix and to bad for Instacart. Very disappointing experience. to say the least.

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K
4:30 pm EDT

Instacart grocery delivery

Ordered groceries to be delivered to my daughter at the University of Washington campus. A map on their app confirmed (correctly) where the groceries would be delivered. Instead, they delivered the groceries to my home address at 3 or 4 pm. I was at an evening workshop only to arrive home @ 11pm to discover items strewn around my yard and ripped into by the neighborhood stray dog. Not only did my daughter not get her groceries, I had a huge mess to clean up which included melted ice cream and a carton of milk which had been bitten open and leaked all over the porch. These people still have not refunded my money. WORST COMPANY EVER!

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Jim Swindon
, US
Apr 06, 2020 7:20 am EDT

Don’t believe a word of your story.

J
J
Jim Swindon
, US
Apr 06, 2020 5:15 am EDT

Nice try...

ComplaintsBoard
K
3:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Instacart grocery delivery service

They advertise a FREE (WHICH IS BOGUS!) try-out for a week, delivering groceries from Fortinos. The process was a nightmare...not everything you want is available - you don't find that out until the last minute when it's too late to revise meal planning. Very disorganised...and of course you end up settling for sub-par substitutions.

Then, along with the total of Groceries...a charge is sneakily added on for the delivery service. Then, even when you indicate you will NOT be ordering from them again...they sneak on your credit card a Subscription fee of $111.87! Which, when I phoned them I was given a refund of $105.88...and was told that the missing $6 BUCKs was a Service Charge. SO. IT'S. NOT. FREE.

I told them this is not how we operate in Canada!

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M
6:23 pm EST

Instacart items always out of stock and not deliver on time

The items I need most are always out of stock but they are listed on the website for sale, which is ok if I can replace it when the shopper notify me about it. However, the shopper notifys me at a time when I can't get access to the notification.
For example, I placed an order yesterday for delivery around 11am to noon today. The shopper texted me at 9:45am in the morning today saying the items are out of stock. I did not see the text until 10:20am when he had already left the store and on his way. What's worse, the items that are out of stock are very immportant and I can't cook anything without them.
I contacted the costomer service and all I got was 5 bucks coupon for next delivery, but they only arrange delivery 1 day ahead, which means I have nothing to eat today and have to wait till tomorrow to get my delivery again. I asked them what if the other stores are out of stock too but I got no answer back from that. All I got is 5 bucks coupon to re-order it along with something else I don't really need.
The few items that I really need are under 35 dollars and the delivery fee are much higher if I only order them.
Does any1 knows any other grocery shopping websites as I kinda fed up with this one.

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Jim Swindon
, US
Apr 06, 2020 5:36 am EDT

The person that shops your order does not work for the grocery store stocking shelves, meaning they have no control over items being in or out of stock. The person shopping your order is not going to take a 40 minute grocery shop time and turn it into a 2 hour shop time by calling customer inquiring about all items that are out of stock, then looking for replacement Items. Shoppers are timed based on the order you placed, and are not given extra time on orders to look for replacement items, when items are out of stock. Shoppers use their own vehicle, own insurance, own gas, thus it’s not worthwhile, if they have to take 40 minute pull orders and turn them into 2 hour pulls...this is America, where people don’t work for free/$4 a hour.

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A
8:49 pm EST

Instacart groceries not delivered on time

I have been using Instacart/Price Chopper for a short while and I thought it was wonderful. But the last time, about a week ago, shopper delivered bananas that were close to being over ripe, grapes that had old stems and avocados that were not especially good, and a head of cabbage that was very, very large. Allright, I lived with that. My husband is in his 90's and ill and bedridden and the weather today was snowy and very cold. I placed an order early this morning (1/29) and ordered about 22 items. About 11:00 AM shopper showed up with two bottles of milk and a package of Depends. I asked her where the other things were and she didn't know. I had been told that items would be delivered at about 2:00PM to 4:00PM. Waited all day...needed the food badly...went downstairs to dinner at 5:30PM left message at front desk (we live in a senior residence) and it is now 9:36PM and I found a message on my phone upstairs after dinner that the shopper couldn't find the building and that groceries would not be delivered and I would be charged $15.00 for not responding. I paid $99.00 for the year and have spent well over $100.00 many, many times, each time I ordered. I also tipped the shopper and I found out later that the tips are in the total charged the customer. I now have a sick husband and a food shortage in my apartment for breakfast and lunch, and I am very upset. Is there anything I can do to get my order to be delivered Wednesday (tomorrow) in a very fresh condition? I do appreciate the convenience when I need it but I'm beginning to think that it isn't worth it. Thank you fr any help you can give me.

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5:24 pm EDT

Instacart overcharged for my order

I used instacart for tops on 9-13-2018. I am a senior citizen with a disability I was going to take a bus but my disability was so bad I could not even walk that day. So I unfortunately used you. When I got my order so many thing were replaced from my original order that I could not use. I spent $206.43 which I thought was high for what I got. I printed off my electronic receipt added it up and my subtotal was $195.08 and it should have been $173.69. After all the ridiculous fees my total was $206.43. Therefore I was overcharged $21.49. I contacted instacart customer service which was NO help at all and just replied with stupid answers that did not even address my problem how to get my money refunded. Not only is your service charge ridiculously high around $10 but you don't even pay your employees a decent salary. With your unrealistic service charge how can anyone give your poor employees a tip? I will never ever use your service again, I can take the senior citizen Lift and have an Uber take me home which is $3.00 less that your stupid service charge. You keep treating your customers this way and you will indeed lose many customers and go out of business.. Than an honest company will take over. I want my money back or I will go higher and report you the BBB and Attorney General. Shame on you and your company...

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7:25 pm EDT

Instacart unauthorized credit card charges

I have to say that I tried to reach the consumer service several times, but they justg do not care.
The first time I did not get an answer at all, the second time and 3rd time the person who replied me did not read my concerns and just answered a general email.
I made an order to be deliver between 3-4pm I HAVE NOT RECEIVE A CALL, A TEXT, A KNOCK ON THE DOOR, ANYTHING, and the order was canceled because "I was not home". However, I put in the instructions TO LEAVE THE BAGS ON THE DOOR and I was home (I work at home!) Worse than that, I got scammed and WAS CHARGED A CANCELATION FEE!
Since I have to feed people in my house, I made a complaint about the $15 (which I did not get any reply) and reordered the same things. I only tried again because I had a $20 coupon discount since it was my first time ordering on instacart. The coupon reflected on my amount to be charged. However, for my surprise, instacart AFTER I accepted the payment took the coupon off!

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5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Instacart pricing /delivery of august 29, 2018

I've sent several emails, at least two more detailed emails, to your HELP or Customer Service on the InstaCart menu. At first 3 different reps sent me replies partially responding and addressing my issues. The last two detailed emails have gone unanswered. Allow me to publish below the last one sent on 8/31 and also a copy sent to the individual reps. I am still awaiting a reply. To say this 'service' has been unpleasant and aggravating is at the least. Initially, I gave the suggested tip to the shopper but when I first found the issues, I mistakenly believed it was all the shopper's fault and withdrew the tip. Hindsight is 20/20, as they say, and I came to realize it is all on the company for the issues I seek remediation and reimbursement. If I could correct this I would and provide "Michael" with his tip for services that day.

Now, I do expect not only the courtesy of a reply but in keeping with your reputation, a professional response addressing each of my issues.

Sent 8/31 to Customer Support and the 3 reps awaiting response:

"I sent you a HELP request in detail on 8/29. I have received three replies. One by Carlito C. who addressed my issue with the Service Fee and addressed the substitute item issue. Firstly, I had no issue with the replacement but the fact that I originally ordered 3 lbs of ribs. That particular rib type not being available was substituted by another, a little higher priced and that was all fine. My issue is that I wanted 3lbs but received ribs totaling slightly over 2lbs. Not acceptable.

The other item addressed was the Service Fee. His explanation was inadequate. Where in your website is the Service Fee explained up front? It is a consideration just like the delivery fee and tip as to whether a prospective customer will place and order...or not. Appropriate and legal posture is to make customers well aware of all charges associated with utilizing your service BEFORE they order. Your present standard procedure is very misleading. I understand that you are a relatively new business and there may be wrinkles still to be ironed out but this is a biggie. You really need to fix this immediately. And since this 'fee' was not offered as a consideration up front I believe I am owed a refund of $9.04.

Also on 8/29 I received a reply from John D. He only addressed the early delivery. That was not an issue for me. I only mentioned it as I received an email the day of delivery that delivery was going to be an hour late. So, imagine my surprise when I received delivery even before the promised time. It was welcome!

The 3rd and final reply is from James S. on 8/30. He reexplained the service fee being for services rendered and that it was recently reduced to 5% from 10% and yada yada. I still maintain your silence and not explaining upfront this charge is misleading and illegal.

He replied to my question of Food4Less no longer on your available stores menu. It is disappointing to me. And, I probably wont be utilizing your services in the future unless they are added back as it is the only retailer on the list I was interested in.

I think James missed my effort in attempting to point out the inconsistencies in pricing items I detailed and the charges to me on the receipt. He replied with what appears a scripted response on pricing. I think I thoroughly understand the pricing policies per store. My issue was that I was charged in the cases itemized, more than the package or more lbs than on the package adding up to more than I should have been charged. Please revisit my email of 8/29 to respond to those items."

Eugenie (Janie) Higgins

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Instacart Customer Reviews Overview

Instacart is a popular online grocery delivery service that has received a lot of positive reviews from its customers. One of the most appreciated aspects of Instacart is its convenience. Customers can easily order groceries online and have them delivered to their doorstep within a few hours. This saves them time and effort, especially for those who are busy or unable to leave their homes.

Another positive point of Instacart is its wide selection of grocery stores. Customers can choose from a variety of stores, including popular chains like Costco, Whole Foods, and Safeway. This allows them to find the products they need at the best prices.

Instacart's customer service has also received high praise from its users. The company has a responsive and helpful support team that is available 24/7 to assist customers with any issues they may encounter. This has helped to build trust and loyalty among Instacart's customers.

In addition, Instacart's app and website are user-friendly and easy to navigate. Customers can quickly find the products they need, add them to their cart, and complete their order in just a few clicks. This has made the shopping experience more enjoyable and stress-free for many users.

Overall, Instacart has received overwhelmingly positive reviews from its customers. Its convenience, wide selection of stores, excellent customer service, and user-friendly platform have made it a top choice for online grocery shopping.

Instacart In-depth Review

Website Design and User Experience: The website design of Instacart is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you need. The search function is efficient, allowing you to quickly locate specific products. Overall, the user experience is smooth and hassle-free.

Range of Products and Services: Instacart offers an extensive range of products and services. From groceries to household items, you can find almost everything you need on their platform. They partner with various stores, giving you access to a wide selection of brands and products. Whether you're looking for organic produce or specialty items, Instacart has you covered.

Ordering Process and Convenience: The ordering process on Instacart is simple and convenient. You can easily add items to your cart, customize your order, and schedule a delivery time that suits you. The platform also remembers your past purchases, making it easier to reorder your favorite products. Overall, the ordering process is efficient and saves you time and effort.

Delivery Speed and Reliability: Instacart's delivery speed and reliability are impressive. They offer same-day delivery in many areas, ensuring that you receive your order promptly. The delivery personnel are professional and courteous, providing a seamless experience. Instacart also keeps you updated on the status of your delivery, giving you peace of mind.

Customer Service and Support: Instacart's customer service and support are top-notch. They have a responsive and helpful customer support team that is available to assist you with any issues or inquiries. Whether you have a question about your order or need assistance with a refund, their team is prompt and efficient in resolving your concerns.

Pricing and Value for Money: Instacart offers competitive pricing and great value for money. While there may be slight markups on some products, the convenience and time saved outweigh the minimal price difference. They also provide various promotions and discounts, allowing you to save even more on your purchases.

Quality of Products: The quality of products offered by Instacart is excellent. They partner with reputable stores and ensure that the products they deliver meet high standards. Fresh produce is carefully selected, and perishable items are handled with care. You can trust that the products you receive through Instacart are of top-notch quality.

Availability of Promotions and Discounts: Instacart offers a range of promotions and discounts to help you save money. They frequently have special deals and offers, allowing you to get more value for your purchases. Whether it's discounted prices on popular items or exclusive promotions for loyal customers, Instacart provides ample opportunities to save.

Mobile App Functionality: The Instacart mobile app is highly functional and user-friendly. It offers all the features available on the website, allowing you to conveniently shop on the go. The app is well-designed, with a smooth interface and fast loading times. It also provides push notifications, keeping you updated on your order status and any available promotions.

Overall Satisfaction and Recommendation: Overall, Instacart provides an excellent service that is highly recommended. The website design and user experience are seamless, making it easy to navigate and find what you need. The range of products and services is extensive, ensuring that you can fulfill all your shopping needs. The ordering process is convenient, and the delivery speed and reliability are impressive. The customer service and support are top-notch, and the pricing offers great value for money. The quality of products is excellent, and the availability of promotions and discounts allows you to save even more. The mobile app functionality is also highly functional and user-friendly. Instacart is a reliable and efficient platform that delivers on its promises, resulting in overall satisfaction and a strong recommendation.

How to file a complaint about Instacart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Instacart. Make it specific and clear, such as "Incorrect Instacart Order Charges" or "Delayed Delivery by Instacart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Instacart. Include key areas such as:

  • The nature of the service or issue, like a missing item, late delivery, or billing problem.
  • Specific details about any transactions, including order numbers, dates, and items involved.
  • Describe the steps you have taken to resolve the issue, such as contacting Instacart customer service, and include their response or lack thereof.
  • Explain how this issue has personally affected you, whether it's a financial loss, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Do not attach files containing sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Instacart, such as a refund, credit, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check back on ComplaintsBoard.com for any updates, responses, or further instructions related to your complaint. Be prepared to engage in dialogue if Instacart or other users respond to your complaint.

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Contact Instacart customer service

Phone numbers

+1 (888) 246-7822 +1 (910) 817-2278 More phone numbers

Website

www.instacart.com

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Use this comments board to leave complaints and reviews about Instacart. Discuss the issues you have had with Instacart and work with their customer service team to find a resolution.