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1.3 476 Reviews

ITV Complaints Summary

35 Resolved
439 Unresolved
Our verdict: If considering services from ITV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ITV reviews & complaints 476

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C
3:55 am EST
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ITV jeremy kyle show

Please please take this program off air or change the people on it I turned in this morning and yet again it's the bloody Julie king show this family have been on the show numerous times and still the same horrid shouting vile family also over the past few weeks it seems that the same faces on stage now if you can't get new people on the show take the show off air I know a lot off people have turned off jk

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4:52 am EST
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ITV You've been framed

I'm upset that most of the people on these videos are getting seriously hurt. I don't want to see children, adults and the elderly getting smacked in the face with a blunt object, or falling over onto or into rails or concrete floors and seeing their bodies bent in half from the force or the fall. Most of these falls, trips and slips will require hospitalisation. Can we get back to the funny babies or daft animals instead of hurting people.

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1:07 am EST

ITV good morning breakfast

It's not Piers Morgan it's Suzanna who constantly interrupts!

I know Piers is like Marmite, you love or hate him, but at least he talks sense, until she butts in the whole time!

The other Lady just sits there and is obvious eye candy.

This team needs reassessing and requires people that will listen, not interrupt and " know when to speak".

Not a wonder that Sky News and the BBC have the right formula.

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A
12:35 pm EST

ITV the chase

The Chase 27th November 2018. Once again Bradley Walsh has helped the chaser win in the final round, the speed he delivers the questions to the chaser is beyond believe in relationship to the contestants. At the start of the final round Bradley Walsh informs the contestants that the questions will come at them faster but in fact it's obvious he is in no hurry but it's then obvious when he delivers the questions to the chaser he has increased the speed and at some stages I'm surprised anyone can understand what he has said. This is truly unfair and I would go as far to say it's cheating.

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Update by Alan Tyrrell
Nov 27, 2018 12:37 pm EST

The Chase 27th November 2018. Once again Bradley Walsh has helped the chaser win in the final round, the speed he delivers the questions to the chaser is beyond believe in relationship to the contestants. At the start of the final round Bradley Walsh informs the contestants that the questions will come at them faster but in fact it's obvious he is in no hurry but it's then obvious when he delivers the questions to the chaser he has increased the speed and at some stages I'm surprised anyone can understand what he has said. This is truly unfair and I would go as far to say it's cheating.

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4:58 pm EST
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ITV coronation street

The stories are all gloom, doom and misery lately and generally outlandish. The worst has to be the whole GP Ali and family story, so ridiculous, depressing and the crazy stories just keep getting piled on. It was just so bad tonight that I turned over. Romans mother turning up and guessing stuff, the acting was as poor as the story, now Ali almost fighting Ryan and Ryan's response to the reAlisation that he killed a dying psychopath in favour of protecting his own family, then Ryan threatening two bikers, a cadboard, pathetic scenw. The actors are failing because they can't carry such stupid, childish fantastically ridiculous stories. Now we have Nick back with more stupid story lines and another complete personality change. We cannot relate to these stories as they are so far removed from reality. The best stories have humour and are linked to our collective experiences. Tonight I could hear it no more and changed channel.

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8:01 am EST
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ITV national news (nov. 12th and 13th.)

The recent "exposures" on the 6-30pm. news involving journalist entrapment by secret filming of applications for help in wrestling with Homosexuality issues when contacting Churches.
Firstly it has been a long tradition that UK National News should be even handed and factual and not setting out to change public opinion in so doing.
These exposures are targeting Christian Churches - why not Mosques as well, to be even handed?
It is no coincidence that the decline of the Church is a big factor in the rise of society today where thousands of children do not even know the names of their fathers and the institution of marriage has been sidelined. So the family units today are not only fragile but result in children seeking identity because the home context is not conducive to maintaining the Christian traditions of family life. It is getting steadily worse led by the ideology of Liberal Authoritarians. Many children are self harming as a sign of the stresses they are growing up with.
It is into this scenario that ITV has waded in with its hostility to Christian tenets and sought to undermine further the Judeo-Christian heritage this country has enjoyed for centuries. Your efforts in the News with these "exposures" are contributing to the nations moral chaos and I think you should recognise your responsibility to the public who are your customers after all. The topic of homosexuality requires a balanced and informative approach. Not sensationalised.

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12:35 pm EST
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ITV news casters not wearing a poppy

Why do the itv news allow two female newscasters not wearing a poppy give the news, I feel this is an insult too all the men women and children who lost their lives during both world wars, maybe in future itv can take this into account how upsetting and disrespectful their actions have been,.
Tomorrow is a day of remberance for all those who lost their lives in such horrific conditions and this country will be mourning the loss of a loved one.
I'm absolutely furious with their behaviour by not wearing a poppy, they need to remember that other countries from the british empire joined the armed forces and also never returned too their homeland.

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3:39 am EST
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ITV x factor nov 3 2018

The sound issues throughout this badly edited and contrived series have been awful but tonight's was the worst denying two contestants the equality of opportunity where the outcome depends on viewers live votes.in Danny tetleys case this has occurred on more than one occasion and is grossly unfair.the obvious bias demonstrated throughout this show is appaulling as week after week it appears that good singers are given rubbish boring songs while the "perceived bookies favs" are given east suitable to them songs. No wonder viewers are leaving in droves.x factor should be itv flagship show along with I'm a celeb but Saturday night tv is a standing joke throughout England but for housebound like me I need to try and be entertained somehow.please stop x factor being a joke act in itself and dispel the fix rumours by addressing these issues urgently.my entire family have supported the show since its inception and feel so sad. Carol Smith.

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4:35 pm EDT
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ITV xfactor

X factor sound interface is not acceptable. A singing competition ruined by poor management. Saturday night I look forward to hearing all the different singers ! All week when the sound would not matter it's fine! During a competition the sound is horrendous! This is serious incompetence! How can we vote on singers we haven't truly heard ! Seriously poor ITV. Another complaint is your complaint procedure! You have deliberately made it hard to complain with a inadequate procedure!

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10:08 am EDT

ITV this morning - facebook page

On the 29/10/2018 on the This Morning Facebook page, a post was written slamming the Ambulance Service stating that an employee had to wait so long for an Ambulance they made their own way to Hospital. The post I believe has been removed as I can no longer view it, but This Morning name the ambulance service and was very bias in their words in order to influence the public to complain about the ambulance service. I work for the Ambulance Service in a different part of the UK to which they named but I have to say I found this post very offensive, bias and completely out of order. This post lacks education and disappoints me as a regular viewer of the show, normally debates/discussions are presented from different backgrounds, yes the post asked for peoples opinions, but there is no denial readers were influenced towards their responses. Numerous Ambulance personal were not impressed and commented on this post expressing their disregards. The post was appalling and I have lost a lot of respect for the show, or at least their social media pages and however runs them. Who is chosen or has influence over what is posted on their social media sites? Is the information reviewed before being posted?

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12:42 pm EDT
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ITV the chase

I am disgusted once again watching the chase on 28/10/2018 the timer had gone and the chaser had not finished answering the question but the team lost again, I'm sure you will get lots of complaints about this because it happens a lot, if you state its the independent adjudicator that decides the outcome tell him that he should go to spec savers.

Mrs Lisa Whiteley

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Update by LisaDW
Oct 29, 2018 12:44 pm EDT

I am disgusted once again watching the chase on 28/10/2018 the timer had gone and the chaser had not finished answering the question but the team lost again, I'm sure you will get lots of complaints about this because it happens a lot, if you state its the independent adjudicator that decides the outcome tell him that he should go to spec savers.

Mrs Lisa Whiteley

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3:27 pm EDT
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ITV xfactor

Please explain why tonight's x factor results were done in catorgries and not singulary ? Personally I'm not bothered but my wife Nicolette has basically just had a meltdown, guess what it's all my fault!
I work 13 hour shifts days/ nights and I really don't need to come home to a big discussion relating to x factor or it's judges or contestants, that being said hope Anthony Russell smashes it ...get in Lad!

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4:36 pm EDT

ITV programme credits

Havìng just watched Strangers we found that we could not read the credits as a forthcoming programme over wrote those credits. I know this has been going on for some years but will ITV please consider stopping this advertising. We like to be able to view the cast list and consider the constriction to be an insult to both cast and the crew who put the program tpgether.

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3:39 am EDT
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ITV no service in the east anglia region

ITV not available across the East Anglia region last night from at least 5pm. We had to resort to watching Netflix all night.. I had a look at the outage map where it confirmed there was virtually no service in most of England. What is going on? I see that this serious outage hasn't made the news headlines anywhere. This is interesting considering the media is always keen on reporting below par services from any other industry.

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7:00 am EDT

ITV itv racist job applications

I've seen this job advert for your self stating
The traineeship is open for blacks Asians any one non-white this is xenophobia you need to remove this advert before I repot it further it's 2018 and racism of any for sould not be tolerated I'm discussed with ITV I will wait for you reply I'll give you 24 hours I refer you to this case for point of law At trial, Boneberger testified that Academy Director informed him that he shouldn't bother applying for the job because it was going to a black female. After Boneberger's employer selected a black female for the position, Boneberger's supervisor told him that the selection was to "bring color down to the Company "

The jury also heard facts indicating that Boneberger had more relevant experience and seniority than the black female selected for the position.

The jury finds in favor of Boneberger and, in doing so, also awarded punitive damages.

Direct evidence of reverse-race discrimination

In seeking a new trial, the employer argued that Mr. Boneberger was required to present something more than evidence that he was discriminated against because of his race; namely, "that background circumstances support the suspicion that the defendant is that unusual employer who discriminates against the majority.

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12:25 pm EDT

ITV you've framed season 21 episode 3a 5.50pm 17/10/18

Hi,

During this episode, there was a video of an ant pulling a chocolate sweet. Shortly afterwards a young girl stamped on it and killed it.
A- the death / murder of a living creature is not humorous.
B - should killing be rewarded with £250?

I understand that the life of most creatures is undervalued however should a light entertainment programme reward such kindless behaviour?
I also understand this is an old episode but if repeats are being shown then it should be quality controlled.

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8:25 pm EDT

ITV "butterfly"

The writers of this series seem to have chosen to ignore the Media Guidelines recommended dy the Samaritans organization.
I am thinking especially of these:

Steer clear of portraying a suicide attempt as something that can quickly be recovered from.
Don't show the character returning to normal life within hours, days or by the next episode.
Never show that a suicide or suicide attempt has been ‘rewarded'. Avoid a storyline,
for example, that shows separated or divorced parents reuniting after the suicide of their child. This can unduly influence a child into thinking that attempting suicide could lead to a happy ending for their family.
Take care when showing scenes with outpourings of grief. In particular, avoid showing characters who may have ‘contributed' to the suicide, regretting their actions. Vulnerable viewers who have, for instance, been bullied could be led to believe that suicide is a viable option, for getting back at their bullies and making them feel sorry.

Take extra care when portraying suicidal behaviour in young or sympathetic characters. These are the characters that vulnerable viewers are most likely to identify with. Remember that young people are the most likely group to be influenced by the media and therefore at high risk of ‘copycat' behaviour.(...)"

Source: Samaritans' Media
Guidelines for Reporting Suicide
at: www.samaritans.org/
mediaguidelines

Ignoring these guidelines can have dramatic results.

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8:17 am EDT
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ITV butterfly

The itv show Butterfly takes a very sensitive subject and misquotes all actual suicide stats, which is not only completely insensitive but also extremely irresponsible given the current government consultation re trans rights. Absolute propaganda that had no place aired on TV. The programme makes out nearly half of trans children try to commit suicide whereas it is actually less than 1%.

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7:01 am EDT
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ITV butterfly

The programme you are broadcasting involves skewed statistics and misinformation on suicide statistics. In fact, they are simply lies and have been inflated.

The claim that 48% of trans children (a claim made by Mermaids), the organisation that advised the makers of the show) is wrong and untrue. According to the Gender Identity Disorder Service (GIDS) the numbers seem to reflect the percentage as being more like 1%.

I believe this broadcast and its untrue statistics to be gravely irresponsible, especially in light of it being on such a sensitive subject.

I feel the broadcast should be stopped and subject to review of the information being put across.

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Update by Robert Garvey
Oct 14, 2018 7:02 am EDT

SUBMIT A COMPLAINT
Society & Culture ITV Customer Service Butterfly
ITV / Butterfly
1
United Kingdom
Add a Comment
The programme you are broadcasting involves skewed statistics and misinformation on suicide statistics. In fact, they are simply lies and have been inflated.

The claim that 48% of trans children (a claim made by Mermaids), the organisation that advised the makers of the show) is wrong and untrue. According to the Gender Identity Disorder Service (GIDS) the numbers seem to reflect the percentage as being more like 1%.

I believe this broadcast and its untrue statistics to be gravely irresponsible, especially in light of it being on such a sensitive subject.

I feel the broadcast should be stopped and subject to review of the information being put across.

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4:36 am EDT
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ITV emmerdale

I read that next year there will be an episode of Emerdale which will be written by produced filmed and only include actresses. I only hope that an all male episode is also produced with an all male crew actors.
If not producing a programme of a woman would be very sexist, men are already discriminated against on TV with many shows often have all female presenters but rarely men, especially on it in the morning. Is it run by female chauvinists it appears so. Things need to change with more programmes on TV for men.

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ITV In-depth Review

Website Design and User Experience: The ITV website has a modern and user-friendly design, making it easy to navigate and find the desired content. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Content Variety and Quality: ITV offers a wide range of content, including news, entertainment, drama, sports, and original programming. The quality of the content is generally high, with popular shows and well-produced productions that cater to various interests and preferences.

Advertising and Commercial Breaks: While ITV does include advertising and commercial breaks during its programming, they are generally well-placed and not overly intrusive. The ads are relevant and often tailored to the viewer's interests, ensuring a more personalized experience.

Streaming and On-Demand Services: ITV provides streaming and on-demand services, allowing users to watch their favorite shows and content at their convenience. The streaming quality is excellent, with minimal buffering and high-definition options available.

Accessibility and Device Compatibility: The ITV website is accessible and compatible with a wide range of devices, including desktop computers, laptops, smartphones, and tablets. It also offers closed captioning and audio description options for users with hearing or visual impairments.

Customer Support and Feedback: ITV has a dedicated customer support team that is responsive and helpful in addressing any issues or concerns. They also actively seek and value user feedback, making improvements based on user suggestions and preferences.

News and Current Affairs Coverage: ITV provides comprehensive news and current affairs coverage, delivering up-to-date information on both national and international events. The news reports are well-researched and presented in a clear and unbiased manner.

Entertainment and Drama Programming: ITV offers a wide range of entertainment and drama programming, including popular shows and series that captivate audiences. The content is engaging, well-written, and often features talented actors and actresses.

Sports Coverage and Analysis: ITV provides extensive sports coverage and analysis, including live broadcasts of major sporting events and in-depth analysis of games and matches. The sports commentators and analysts are knowledgeable and provide insightful commentary.

Original Programming and Productions: ITV produces original programming and productions that are unique and innovative. These shows often showcase new talent and offer fresh perspectives, contributing to the diversity of content available on the platform.

Social Media Presence and Engagement: ITV has a strong social media presence and actively engages with its audience through various platforms. They share behind-the-scenes content, interact with viewers, and provide updates on upcoming shows and events.

Partnerships and Collaborations: ITV has formed partnerships and collaborations with other media companies and organizations, resulting in exciting cross-promotions and joint projects. These collaborations enhance the content offerings and provide viewers with a broader range of options.

International Availability and Localization: ITV is available internationally, allowing viewers from different countries to access its content. The website also offers localization options, such as subtitles and language preferences, to cater to a global audience.

Pricing and Subscription Options: ITV offers free access to its content, supported by advertising. However, they also provide subscription options, such as ITV Hub+, which offers an ad-free experience and additional features for a monthly fee. The pricing is reasonable and provides value for money.

Overall Rating and User Reviews: Overall, ITV is a highly regarded platform with a strong reputation for its content variety, quality, and user experience. User reviews are generally positive, praising the website's design, the range of programming available, and the accessibility of the platform.

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