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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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Newest Jack In The Box reviews & complaints

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A
4:36 pm EST

Jack In The Box cheesy chili curly fries

I'd love to just once be able to try them. I have ordered them numerous visits and have yet to be able to buy them. They are constantly out. We eat out a lot and JIB is the worst on not having what is on the menu compared to other fast food. Can't get a rice bowl, no cheesecake unfrozen and now these fries seem to be popular. SO can't the store order more? They look great but can't even begin to find out. My JIB # today was 8397 at the Ferndale JIB.

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C
1:38 pm EST

Jack In The Box online order double charges

Online Order was made dec 20 and upon checking bank account there was 2 jack in the box charges. Charges should not be made because we didn't get that order amount.

Service was inefficient as well upon taking our order. Please help to rectify the problem and refund back the double charges $5.50. Your assistance will be very much appreciated

Contact number used : [protected]
Email - reinozo.[protected]@gmail.com
Please refund $5.50

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C
10:21 pm EST

Jack In The Box customer service

I called late evening on Christmas Day asking what time they would be closed because when you checked google it said Christmas Day might affect these hours well when the employee answered I asked what time are you closing tonight he said you could find that information where you found this number and hanged up with out saying anything else. I recalled and asked to speak to the manager which he said it was him which I knew it wasn't him because a manager wouldn't treat its customers like that. I told him the reason why I asked what time they where closing was because it's a holiday and it says it might affect these hours and he still didn't answer my question instead he went of cussing at me and calling me a [censored] wich I told him I was going to file a complaint and that he didn't have to answer like that but yet he kept calling me a [censored] and yes I did tell him he didn't have to be an [censored] by answering like that he refused to give me his name or his store manager name when I called him asking him for his name he treated to called the police if I didn't stop calling. I am personally going in to the store tomorrow and asking to speak to the store manager as I'm sure the person I spoke to was not. The store number I don't have I only have its phone number and its located in Beaverton Oregon on TV Highway the phone number to this store is [protected] and I called around 7:50PM on 12/25. You should really consider checking into what kind of people you have working for you since this person has really bad customer service. I am hopeing something will be done about this. Someone with this kind of customer services makes you think twice if they really appreciate their job.

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K
1:06 am EST

Jack In The Box curly fries

I am a regular at Jack in the box, go there all the time. On Christmas Eve about 10 pm (Don't know the exact time, Vicente did not give me a receipt) I went through the drive through & ordered tacos & curly fries. I've ordered them many times before & they usually put them in the same kind of container as the regular fries. When I got them they were in a different container & they had an extremely strong smell of garlic. I opened the container & they were wet. I asked Vicente about it & told him i want regular curly fries, not these stinky wet garlic fries. He said those are the only curly fries they have. I said "Since when? I order them all the time!" He said as far as he knows those are the only ones they serve. I was not happy. I rechecked the menu, no mention of garlic curly fries. I checked the menu online and again no mention of garlic curly fries. What's going on? Was he just messing with me because he doesn't want to work Christmas Eve? I don't understand.
Sincerely, Kristine Belis

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B
1:38 pm EST

Jack In The Box panino sandwiches missing ingredients

My husband and I just left The Jack in the box drive through #143. We ordered the panido sandwiches only to find out the deli trio was missing pickles, and the turkey bacon cheddar was missing bacon. We are on the road and did not have the time to go back. Not to mention, we had to wait in line for a long period of time before we could even order. We love jack in the box, but this was one of the worst experiences ever.

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V
12:58 pm EST

Jack In The Box food and customer service

Last night at 11:20. I've ordered 2 jumbo jacks extra lettuce, tomato, onion, medium fries and drink. 4 regular tacos no sauce and 5 piece mini churros. My meals was not done right at all when I got back to the house. I live way across town and I was tired to try and return, but later I did the manger was mad and didn't redue my order and didn't give me my right change back. And told me to leave. And the guy with tattoos on his neck was laughing with her. I need someone to take action with these people and that night crew cause it was a very poor experience

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S
1:51 am EST

Jack In The Box horrible service

I'm really really upset at the service that I been getting at one of your locations right on Dairy ashford and beechnut this been the 4th time that I've asked for a big order of tacos and they always say that the tacos are frozen so they can't do them and besides that I was waiting at the speaker for about 8 min before I was helped until I honked for someone to notice I was there definitely horrible service at that location

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T
11:08 pm EST

Jack In The Box employees

It was after 10:00 and I went to Jack in the box to use the bathroom and when they let me in I smelled a strong aroma of marijuana and they had music on like they were at a concert, how can they take orders in that fashion and they are very unprofessional, I don't know what type of action the company will take but I am going higher than this complaint service, the food we as a public eats comes out of there, now I see that the Jack in the box on Harding is not trustworthy...

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G
10:16 am EST

Jack In The Box very dirty

On 12/20/2018 I was in Farmington, Missouri it was about 10:30 A.M. stopped at the jack there order or food went to table all most all of them were smuggy started looking around and the place was filthy smelled of burnt old oil when food arrived we didn't eat it because we were afraid in was unclean went into bathroom they were disgusting. I have eaten at several different jack and found them to be clean smelling nice and delicious food, the manager need to be replaced or something done to maintain your excellent reputation.

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M
4:55 am EST

Jack In The Box duarte and myrtle jack in the box arcadia

Associate working the drive through took our order, her name was holly and claimed to be the manager. Upon ordering all of our food she told us that we were required to show ID for any order over 20$ which we have never been asked before at any jack in the box restaurants. Once we tried to pay with cash and other cards it became very clear that this manager named "hollly" was set on not letting us pay for our meal at all. We tried to call the store and ask for the manager which Holly answered the phone stating that she was the manager and continued to say "is there anything else" in a sarcastic tone after we began to discuss our discrepancies. We ended up giving a different fast food restaurant our business and will continue to do so for as long as we live in the area and will most definitely recommend our friends and family not to attend this jack in the box

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D
1:26 pm EST

Jack In The Box employee

I went to jack in box on gattis school rd in round rock tx. Today around 12.00. This was the worst experience I had at jack in box. I eat everyday at the one in skyridge plaza round rock tx. I went thur drive thur I ordered 2 jumbo jacks reg ff's 1 sweet tea 1 sprite along with a kids cz burger with bacon. For some reason I had to scream out my order for he the guy taken it could not get it right. I asked if they had big red or fruit punch n was told no had apple juice so got kids sprite. Pull up to first window to pay ask girl if they have big red or fruit punch she says yes ok change drink again to sprite inform that I need a drink carrier. Pull up to 2 window to get order handed kids order I ask again for drink carrier the girl ask me do I have drinks my reply is yes 1 sweet tea 1 sprite 1 kids fruit punch I ask if kids don't come with a toy I am told no. I thought last time it did ok no toy how about that drink carrier for 3rd time. Girl brings my food to the window barley reaches out side with my food n bag rips all the way down the side food now all on ground. I get the stupid stare from employee. I open my door get out pick up food n bag that was to small to out 2 jumbo jack's n fries in. So now I got to wait another 15. Mins for my order to be remade. I yell into open window to put food in big enough bags this time. I get hm grandson up set cause he got a burger no bacon no toy granddaughter had the sweet tea which was not sweet at all. Oh did forget for all my troubled the girl tells me she gave me a piece of cz cake. Not what I should of got was my whole order free. I am in the food business my self n understand things happen but not the whole ordeal. Told didnt have drink flavor when did food dropped all on the ground and order messed up when arrived hm along with asking for a drink carrier 3 times. This business was not busy at all there was me n the car that pulled up behind me n then watched as my food fell on ground. Worst experience there.

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M
2:49 pm EST

Jack In The Box jalapeño peppers with cheese

I went to the jack in the box on j and 20th st in lancaster ca more than one occasion for the jalapeño poppers and every time I tell them fresh poppers I always get the poppers and the cheese is clumpy it's not fresh I get burgers that's burnt nd dry with bread that isn't fresh I always say fresh bacon and they give me old [censored] bacon. I always spend more than 30$ because I have 5 kids instead of them replacing my order they tell me I have to bring in the food and receipt after I told them it was dinner for my kids because I have to work they want me to bring my food as well as receipt after I spent 30 mins in the lobby remind you I stay on the opposite side of jack n the box and I have to be at work so she wants me to waste gas again just to come up there and wait while I have to be at work in a hour. This isn't the first time I always go spend money there and this is what they do it isn't fair I have kids and this is ridiculous

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J
12:56 am EST

Jack In The Box food and employee rudeness

Ya I ordered food from store#8439 first it started with the employees being very rude like I was interrupting there night around 10pm on Sunday 12-16-18. Was never given my receipt. I started to eat the food and it wasn't tasting right so I threw it away instead of having to deal with the rudeness of your employees and about 2 minutes later I puked it all up. So I called the store and ask for their manager's name and possibly when they are available so I can get ahold of them and talk to him about this and the lady who answered that was working last night was extremely rude about everything and I was asking for her name so that I could let her manager know that I didn't appreciate her attitude because she was very rude and there was no need for it but she said that's none of my business and hung up on me. The store manager needs to train his employees to be nice to their customers so that customers keep coming and giving you guys business

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S
Sweetielady
, US
Jan 14, 2019 2:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am not satisfied with one employee that is located on Hwy 183 and Esters Road in Irving, Texas because of very rude conversation after the employee states with one hour service to visit at that location! She should not say that at all not polite conversation! Also ugly attitude to the customer. I feel is that the employees are supposed to be nice to the customers because of the performance job!

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N
4:43 pm EST

Jack In The Box horrible customer service/order was wrong

Hello my name is Nicole and I have never wrote a complaint before because I don't like saying negative feedback on people's jobs. I work in the food industry as well and I'm not complaining about having to wait to order and get my food. My complaint is when I ordered I felt like guy taking my order was not really listening to me ordering, he didn't even ask what kind of drink i wanted. I pulled up to the window and waited to be cashed out he didn't even apologize for waiting, he just handed me my food didn't ask if i wanted any sauce or condiments and didn't say have a nice day or thank you after I said thank you. I left with him just closing the window. When I got home my sourdough jack was missing tomato and I didn't tell them no tomato. I'm sorry to complain but I was just not happy when I got home after the service I received.

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G
11:14 pm EST

Jack In The Box 12/14/2018 friday

12/14/2018 Friday @ 11:00 p.m. IH 35 San Marcos

My spouse -dialysis and chemo patient, gets his treatments near this jack in the box, therefore, we frequent this locale quite frequently. The speaker for orders seldom works due to high traffic noise, birds, etc. Many times I am requested to simply drive up to the service window and place my order there. This time I bypassed the speaker order area and approached the window to place order and explained that I did not order at the speaker because my order is messed up quite often and I gave an example of Wednesday when my burger order was incorrect again. The young man stated it was not him and I remarked that he was correct, but I was addressing the reason why I drove up to the service window instead of ordering at the drive thru speaker.
I placed the order - loaded breakfast, fries and drink and told staff that I would move my car and park it up front to wait for order to be taken to my car. The staff member stated he would look for our blue car. I parked in full view in front of door facing IH 35. The order never arrived, so I attempted to enter the building thru that door, but it was locked, I then attempted side door, it too was locked. I then called into the business and the young man answering stated he knew nothing of order as he had just arrived and told me he was getting the manager... well the manager never picked up, but I could hear conversations going on inside of the business.
I then attempted to get someones attention by knocking loudly on the side no to no avail. Then I noticed a worker whom had just exited the business and I asked about the order, he stated someone was bringing it out...NO, that did not happen.
Being that my husband is diabetic, I then proceeded to the service window on foot to get the service persons undivided attention in getting the order placed. Did the conversation get a bit heated... you bet. Managements needs to take immediate action in attaining hirees whom can work under pressure due to high volume lines at times. NO, I will not stop going there, because it is one of the few businesses open during late hours and it is in route to medical facilities my husband is assigned to.
In retrospect, I certainly am not proud of my behaviour but it was warranted due to
my husband needing to eat immediately due to his low blood glucose level at the time. This Jack In The Box needs to revamp and improve service.

Irma Palacios [protected] cell

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J
8:51 pm EST

Jack In The Box disrespected by employee

On December 13, 2018 location 5350 Montana Ave in El Paso, Texas at 06:41:50 pm time. I went through the drive thru to place my order of combo number 10 with a seven piece jalapeno and a large sweet tea. Clarissa, the person taking my order at the time, didnt put my order on the screen so I didnt know what I had ordered. She simply just told me that my total was going to be at the window. At the window she repeated my order but I corrected her by saying that i had order 7 piece jalapeno not 3 like she had repeated to me. She then "fixed" it and even repeated it again with 7 japenos. I said yes and she charged me. She gave me my food but as soon I arrived home to eat my food I notice that it was the wrong order. What she gave me was a number 7 with 3 jalapenos instead of the 7. I went to check my receipt and she hadnt corrected my order at all. I drove back to the restaurant to return the food and replace it with the correct order. I waited to be helped a good 10 min before the cook came over to help me. I told him i needed to speak to the manager and he went to grab Clarissa. She came up to me I explained to her the situation and she just grabbed my bag and through it away without even looking inside of it and ask if i wanted my money back and I told her no i want my food replaced. She had an attitude towards me and made me feel realy uncomfortable like as if I was the one that did something wrong when all I wanted was my correct order. She didnt appologize or anything she just grabbed the bag with force as if she was mad and through it to the trash and took my receipt. I didnt want to cause a conflict so I didnt say anything. She then came back with my order but, again, was wrong and only gave me 3 jalapenos instead of 7. I explained to her the order was wrong again and she quickly cut me off saying i didnt mention the jalapenos, that all i said was the burger. At that point i explain to her that I had told her my whole order was wrong. She insited on saying i didnt mention to replace the jalapenos so as to wanting to argue with me but i insisted in telling Clarissa that I just wanted my food and leave. She walked away and started talking to the cooks in spanish about me and how i was irritaging her but i didnt want to say anything. Even though I understood what she was saying. After she finally gave me the correct order i had asked for the receipt but she refuse to give it back to me saying that they have to keep it for refrence. So I had to ask for a copy politely so i could make a complaint from the bottom of the receipt. She ended up giving me a receipt with no code or anything to contact higher ups. I was extremely upset about this experience and will not go to this place ever again. They need to higher more people who actually want to work and have good customer service which Clarissa was lacking tremendously.

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D
12:00 am EST

Jack In The Box food

I got the $3 dollar curly fry box and it was empty as [censored] i am very disappointed in what i was given it seems to me that thwy didnt attempt to make the fries either because the ones that were given to me in the box were cold they didnt bother to attempt to make more and thats very disappointing to me as a customer i spend $3 dollars on an empty box when i couldve gone to mcdonalds and got hot food and thw correct amount just lile they advertise on the menu or taco bell and got the same product as mcdonalds hot food what a shame for jack in the box to be ripping people off for the money and not get what they paid for if i was still in stafford i wouldve gone back and requested my refund

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E
7:25 pm EST

Jack In The Box food

I stopped at the jack in the box, off pleasantburg in greenville.. I ordered the new sour dough ranch burger.. i asked for curly fries with a sprite.. my burger was dry no ranch, cheese wasn't melted and the fries were cold.. when i tried to call back it was a fax number.. i have not visited a jack in the box in over a year because of the poor service I encounterer in the past.. I would like to be able to go and receive fresh food for once..

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F
1:29 pm EST

Jack In The Box food poisoning

I recently went to the jack in the box on Madison Ave in granite city, IL 62040. Upon waiting for 20 minutes in the drive thru line, I came down with food poisoning shortly after eating there. I went into the franchise to explain my concern to the store manager whom pretty bluntly told me I was wrong and a liar (in so many words). I however am a RN I know what food poisoning is. After being told I was a liar (in so many words) I asked for the corporate number, the number I was given was a completely wrong number. I had to go on Google to find the correct number. I am very disappointed with the way this franchise is being ran and the way the employees speak to customers. I will NEVER eat at another Jack in the box, nor will anyone in my family.

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O
5:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jack In The Box drive thru

I'm at very disappointed in my service today. When I pulled up to order I had to wait a few minutes before even getting a "hello". After placing my order I had the mobile app for my free milkeshake. When I tried to use it Somie said that I had to order then go inside to get my food. I didn't know what to type in for the expiration Date so I went inside to ask. When I asked somie she took my gift card and gave me my food and free shake without my receipt. So then I had to ask for my receipt. I seen that I was charged for my milkshake. I told her that I was trying to figure out what do I type in for the expiration date but instead she was in such a rush to get me out she just gave me my money back for the shake. I am very disappointed in my service today. My food that I ordered prior to going to jack in the box and the food I ordered at jack in the box is now extremely cold. I just waisted 20 minutes of my life to not get my free shake. I don't understand what is the point of me applying for the mobile app if I'm going to get mistreated for using it.

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Jack In The Box contacts

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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