JC Penney
reviews and complaints

JCPENNEY Get it together before you have to go totally bankrupt I visited the Jcpenney in Florence Al today. I was purchasing hair products attempted to pay at the salon and was told that the register was broken and I would have to go to mens wear to pay which is now a returns register . A very long line there Of customers returning items. Went to Jewelry and was told they cannot check out anything but Jewelry . Preceded to the front register and finally got checked out . This is crazy does not make me want to shop there again Date of visit 01-03-19

I order a pair of Nike black, grey and gold shoes on 11-26. When the package arrived at my house, it was a solid pair of black shoes with a gold nike sign. I called customer service who told me to either return, go to nearest JCpenny and see if they had shoe in stock. I explained they did not send me what I ordered. The lady at JCpenny proceeded to order the shoe again. When it finally came to the store, it was the exact same shoe they sent me the first time. I called customer service and spoke with a supervisor who proceeded to tell me they were out of stock and they probably just picked the next pair in line. I asked, if it is out of stock, how did it let me order the same shoe twice! She had no answer. Wasn't willing to work with me and told me that I could go on the website and put in my email to get an alert when the shoe came back in stock. Needless to say, JcPenny has lost a customer.

My family was in the Katy store my mother and my self were going to some tops that the sign read buy one get one and we had both had quite a few... each! We had also had ask someone who worked for J.c Pennys and also told us it was buy one get one !
We were at the registers they were not ringing up for the price they were marked. They called the manger (Melody) and she said that she would check the price after waiting almost 15 min. she came back saying that the sign had been flipped and with her tone with us was not very nice .being that it was incorrectly showing wrong price and that we were going to buy quite a few each that it should have given the price they were marked or free since we had been waiting for so long and wasn't marked at the correct price. The customer service recived tonight very rude ! I won't be returning any time soon. I had always liked in the past.

I ordered items online for Christmas presents. They were listed as in transit for 2 weeks then never delivered. We did not receive notification that it was not being delivered. We called them and were told that the package was lost. We would have to go to the store to get a credit. Extremely poor service or rather complete lack of service. Horrible experience!

I am a seasonal employee at your Bakersfield store and on December 21, 2018 a manager named Jocelyn was very rude to me. She unjustly and harshly criticised my work ethic because I was not selling enough credit cards and have a low APOT score. Even though I do try every single shift. She said these horrible things like and I quote "I don't have a good reason to explain to my team why we should keep you" "What are you adding to JC Penney" and she said these things in the middle of a shopping rush in front of all the other associates and a long line of customers. It was very unprofessional and uncalled for. I had just clocked on for my shift. I understand that your credit cards are your company's main ticket item and I know what I signed up for. I have sold about six or seven since I started maybe a month and a half ago. I can understand not wanting to keep me after the season is over. That is fine but I will NOT BE DEHUMANISED. I wanted to bring this to your attention because it wasn't right and DO NOT APPRECIATE THAT AT ALL.

I bought a pair of black slouchy tall boots on Black Friday, wore them about a handful of times and the soles are falling apart :( I'm so upset about this because they aren't cheap boots:( now I can't get a hold of anyone to help me replace the boots or at least give me my money back! I've never had such bad customer service in my life! I'm really upset about it.

I don't use my JCPenney credit card very often but when I tried to use it this Christmas my purchase was declined. This did not make sense because I've always had a fairly high credit limit and I knew my 150.00 purchase would not have exceeded this limit. I used a different card for the purchase and assumed there was some type of issue and I would call to get it straightened out. I called the Customer Service number later that night only to find out that my credit limit had been reduced to $100.00 from the thousands it had been previously. I was told that because I didn't use the card they reduced the limit and I should've received a letter. I have never received a letter and I have gone longer periods of time not using that card before and I've never had this issue. After doing a little more checking, I have since found out they reported one of the payments that I had made as being late. So, not only was my credit limit reduced to almost nothing, I was also reported to the credit agencies for making a late payment. I have NEVER made a late payment to JCPenney. When I called to cancel my credit card the agent did that without ever asking how they can keep my business. I then asked how they were going to correct the information that was reported inaccurately to the credit agency and she hung up on me. I would think that after being a customer for as many years, as I have, someone in the two calls I've made to customer service would've tried at least do something to try and keep my business. Instead she hung up...great customer service JCPenney. I will make sure that everyone I know is aware of this and I will suggest they no longer shop in these stores.

On May 11, 2018, my husband bought me a pair of shoes at the Clermont, FL store. These were for the beginning of the school year (I work at a school) and was getting ready for that. In the meantime I was ordered by my doctor to take a special medication that are steroids. I started gaining weight and then recently developed spurs on my left foot on the top. The shoes were Clark and these did not fit well anymore plus it was painful on the top. I realized I should have done this before, but days come and go and just was not able to.

Last Saturday I went to the West Oaks Mall, Ocoee, FL, and of course I did not have the receipt, however I did have the billing statement received by your company and also had the cancelled check in payment for the bill as it was the only item purchased that month.

After speaking to the lady she insisted that I have a receipt, which I showed her what I had and she would not accept it. I can understand the rules, however the shoes were never worn(that was clear) and she concluded that they could only return $18.37 when we paid $53.49 and proceeded to say that was the current price for these shoes. At that point what could I allege? I proceeded to check the shoes on the shelves and they WERE NOT that price, but at that point I did not want to either make a scene, nor go back to the line.

Again rules are rules, I get it, but I think the documents I had was enough evidence as it was on the JCP credit card plus there was proof of the payment.

I have been a loyal customer and thought it could have been handled better. Please let me know if this is the end or there are probabilities of improving this whole situation.

I understand, the time frame to return an item is usually 60 days with receipt or invoice and 45 days without receipt or invoice for the current price, but only 18.+ was too much of a difference.

My email address is Ilsa.[protected]@ocps.net and my cel no. is [protected]. Thank you for your assistance.

I returned 2 separate orders at the same time that I ordered online at the rocky mount, nc jc penney store for cc credit back to my jc penney card. This is a new card. My account was credited for one amount, but not both. I have the physical receipts that show I should be credited however, when I called customer service to inquire about the second credit they say I will have to go back to the store to straighten it out. But why? I have the credit receipt. Why can't I just scan the receipt and send it to you as proof to receive my credit?

The jcp app did not indicate that I had a pending payment so I double paid a bill on 12/14. When I called to get a refund on 12/17 I was told it could only be a check and i'd receive it in 5-15 briskness days. While that's annoying, and i'm disappointed that the money cannot be reversed and put back into my account, I still want my money back. I just checked the status on 12/24 and they canceled my request! Because I was upset with the length of time. Thank god I called back to check. What terrible customer service. And when I asked to file a complaint, they told me that wasn't possible but I could speak with a supervisor. I'm all around upset because this wouldn't have been an issue had the app showed a pending payment. But then to be treated the way I was with customer service is just downright disrespectful especially during the holidays! Why would anyone double pay a bill!?

I bought a pair of jeans about 2 weeks ago and have worn them 4 times and the rear right pocket has torn away from the jeans, leaving a gap showing my underwear. I don't have the receipt anymore and I need to exchange this pair for a new one. The jeans are a 38x34 and the RN is 93677. The sewn in tag says F08639, 791079, 5234154, 11-3, 05/18, 001, R8557, C.

I bought a coat at the Mankato, MN store. The zipper tore apart a few wears. I called the store asking to speak to HR about the treatment I have received. I called twice and left two messages and never received a call back. This is not professional if you can not return a phone call.
I brought the coat back to the store and was refunded. But the problem I have is that I tried to reach management twice about a few things and have been ignored both times.

Is there not a place that someone can purchase 38x32 Loose fit Arizona jeans. I have not been able to find them in any of the local JC Penney stores and when trying to order on-line this size( along with many others) says it is sold out. Are AZ jeans no longer being produced? I just need to know if I will eventually be able to purchase them or if this brand/style is dead and i need to find another brand.

Hello,
I'd like to start by saying that i genuinely love this company and have never had a problem before. My mother bought my daughter a winter jacket a month ago. This morning, it was impossible to zip up and i saw that there was a small tear near the zipper. I wasn't able to get the jacket zipped at all. I figured it was past the point of returning because she's worn the jacket since she got it. It's perfect for the cold weather in Detroit and she's pretty upset about it.
Thank you for your time and consideration in this matter.

Hello -

I am not one to reach out to corporate media when voicing my concerns but if a response is not provided I will let this be shared over various media formats. It is time that companies wake up and listen to their customer's concerns:

I have been a JC Penney's customer for over 40 years. In my younger days I remember my Mom taking me to Penny's for numerous purchases! Our homes over the years had items from Penny's, dabbled amongst other retail providers. Over the years I have continued to support Penny's, even during a time when the CEO was not supporting the Brand as well as consumers had hoped (almost leading to its' demise).

On November 21st I made the decision to splurge on an item that I considered a luxury. You see, I hate dirty floors so over time I had convinced myself that I could purchase one of the automated floor cleaners that would miraculously sweep and clean my floors overnight. I have just moved into a new home and our new floors would be perfect for this type of product. On November 21st I placed an order for the bObsweep Pet-Hair Robotic Vacuum Cleaner and Mop. Priced well at $189.99, allowing me to try such a gadget without spending $1, 000.00. The purchase went smoothly. I received various notifications that the product had been ordered - shipped from the supplier - and was on its way. To my disappointment in December I find that these notifications were not true depictions of what was taking place. After numerous calls to JC Penny's customer service, this is what my experience was like:

• First agent on Sunday. Sounded as if I was putting him out when asking him to check the status of my purchase. It did not seem to be that much of a request since Penny's had already billed me approximately $211.00 for my purchase. I had received a notification that it was delivered but I had not gotten anything. I was told he would look into the issue and return my call with an answer. SHOCK! No call.
• The second agent on Monday sounded as if I had just woken him from a sound sleep. His interest in helping the customer was non-existent. He reviewed the account and confirmed the product has been "returned to the sender". He was going to make an inquiry to the "Corporate Office" (buzz word for I don't know what has happened but this will get the customer off my back), and that I would received notification in 24-48 hours.
• The third agent on December 11th informs me that the product was never available and that a credit had been applied to my account. No explanation as to what had taken place, as there were NO notes on the account.

I can share that this interaction with JC Penny's has confirmed my decision to end my shopping experience with this retail provider. I understand products can be over-ordered and unavailable for purchase, especially this time of year, but the way this transaction has been handled has made me question why I remain a loyal customer. The ironic twist is that I am a call center professional with over 30-years' experience, supporting various industries and the service level delivered by JC Penny's should make them embarrassed.

I will now continue my research and select another retailer when purchasing my auto-floor cleaner.

On December 4, 2018 I placed an order to JC Penney for a pendant, order #[protected]. I received an e-mail notice that the package had been delivered. Well, I didn't have any packages on my front door, nor was there one in the mail box, so I immediately contacted JC Penney at [protected]. I asked if the delivery person had left a note. The rep read the note, "Gave to boy." Well that was not my son, nor was that anybody I authorized to accept deliveries on my behalf. The rep advised me to call back and JC Penney would either credit or re-order the item if not found. After asking my sons, neither of them knew of a delivery. I called back a few hours later and the 2nd rep from Lenexa KS started giving me the run around about a billing address. I advised her that has nothing to do with the order because I was once going to have a product delivered to my brother, so that's his address, but that has never been a problem. She wouldn't move forward without my knowing what that address was. I didn't have access to that address so I asked for her supervisor. The supervisor, Sophia from Lenexa, got on the phone with a rude tone and started asking why there was another billing address and saying that I needed to go online and change it. Again, that's never been the issue with several orders in the past. Then Sophia asked if I had contacted UPS and why not. Sophia advised me that I will need to contact UPS, and UPS will need to create a ticket. I asked why, because clearly JC Penney can see what happened to my order as I had spoken with the rep earlier who is the one that told me what happened! Sophia said all she could do was place a ticket. I advised her to do her part and stop talking so much since she is really just trying to pass off the responsibility. She told me I was rude, and that she wouldn't do anything further for me. I asked to speak with her supervisor, Dawn, and she advised Dawn was not there, and that I would need to speak with another Supervisor. I then told her I would just write in. This is such a shame that nothing has been done after speaking with three reps and now I am writing in! JC Penney should not allow their reps to act like robots, but rather they should spring into action to correct the issue at hand before pursuing the wrong issues.

I am at the JC Penny store in Jonesboro Arkansas trying to locate Jean's to fit my son. It is advertised all over the Arizona Jean section that the size 36/36 is available in almost every various style, but I absolutely cannot locate one single pair. I even had a sales associate help me look, and it's to no avail. Please fix this problem. I have put my son in Arizona brand almost his entire life and would like to continue this brand for the rest of my 6 kids.

I ordered an item on JCPenney.com and received a notice that my card was charged and my item was shipped with an arrival date of December 5th. After almost a week had passed and my item was not here, I checked back online for status and there was no longer tracking/shipping information. I checked with USPS and was told they did not have a tracking number. I called JCPenney customer service for status. First of all, I never received an apology for the issues...Second of all, I never received an explanation as to why my order wasn't received...something about blaming the supplier. I was then told it never shipped and they would send me a new one but I had to pay for it again...and I wouldn't get my credit back on the first order for up to 10 days...then there was now no guarantee my item would be here before Christmas. It seems fraudulent that I would be charged twice for 1 item which I hadn't even received yet. They confirmed I was charged originally, that should have been enough to send my item out and expedite...I was even told they didn't do expedited shipping as it's not "their shipping"...whatever that means. I want my money returned to me ASAP and it would be nice to have a real explanation as to what happened with my order. I am now without a gift at a price that I could have afforded...but now this product is $70 more everywhere. Thank you.