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1.6 245 Reviews

Jet Airways India Complaints Summary

38 Resolved
207 Unresolved
Our verdict: With Jet Airways India's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jet Airways India reviews & complaints 245

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12:00 am EDT

Jet Airways India cockroach on food tray

I was traveling by jet airways flt no 9W327 on 31st July 2007. There was dead cockroach on the food tray. It was disgusting and nauseating. Incidentally i was traveling business class. I had given my comments in the feedback document on the same day.

There has not been even a courtesy call from Jet Airways on this issue even thought more than 15 days have lapsed from the incident date.

I am not sure whether customer service is upmost on their schedule as their website does not even contain a provision for registering complaints.

Shivramkrishnan.h
vice president
essar steel ltd, india

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Himanshu K Patel
,
Sep 18, 2008 9:21 pm EDT

I absolutely agree with you. Jet Airways does not have a clue as to what a customer service should be. May be, it is by design that they do not have customer complaint space on their web site. Maybe "Ostrich" or "Panam" or "Eastern (This is US airline) syndrome ?

H Patel, PMP

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12:00 am EDT

Jet Airways India booking problem of ticket

I am frequent flier of Jet airways also I insist others to avail jet airways.

On 13.06.2007, I traveled through flight JET airways flight number 9W344 from Vadodara to Mumbai (19.35 HR). It was booked by Emirates airways (DZKFVN)as Final destination was Casablanca (Morocco). Due to Visa Problem I could not travel on specified date i.e. 26.06.07. My Ticket was rebooked by Emirates airline and I was provided confirm PNR Number (CYBBZW) to fly on 13.06.07. on arrival at Vadodara airport prior to departure, jet Airways counter outside the entrance refused to accept this PNR Number, I had given my Tickets to support, but even after verifying e ticket receipts in his hand. He said there are no such booking. He forced me to buy another ticket even I was having ticket booked by Emirates. He charged me INR 6025.00 for economy class travel.

I was having continuation flight to Casablanca via Dubai by Emirates, on refusal by Jet Airways Employee at Vadodara airport Counter to accept booked ticket by Emirates, I purchased new ticket by paying INR 6025.00 ( seat number 25C). On arrival in Mumbai airport I complained it to Emirates counter.

He showed me the confirmation of booking in my name and said to lodge a complaint against the culprit In order to get refund.

Regards

Praveen Kumar sinha

B-67, Bhagyalaxhmi society
SubhanPura Baroda-23
0265.2390957

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Sayed
, TH
Jan 22, 2009 8:49 pm EST

Lot of Persons Complaint abt Jet Airways overhere
I want to know Fist thing, this is usefull or not
did u recive any email from jet airways, abt this kind of problem
or same like other airlines also,
I This Thai Airways only give proper resposible for the complaints

ComplaintsBoard
G
12:00 am EDT

Jet Airways India inconsistency in distributing the jp elite privileges

Jet Airlines claims to be the most preferred airlines of India and now becoming promising in International Circuit as well. They host couple of mega prizes for the On board members every month and fail to declare the winners. They should be consistent enough in publishing the winners and then host new contests and promotions. This way I guess they are simply ruling out the fact that actual justice is done to those who participate in these forums and anticipates some winning opportunities.

Winners are not listed in JP Elite Surprises from Feb 2007 onwards till date. Ideally in service industry one should be proactive rather than being reactive...

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12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jet Airways India horrendous joyride

Jet Airways takes passengers for horrendous joyride...

Delhi-Chennai

The Jet Airways Aircraft Boeing 737-800, Flight No. 9W 821, departed Indira Gandhi International Airport, Delhi on May 10, 2007 at 0645 eastern daylight saving time to Chennai, with four flight crew on board, flight commandant Nina Singh and Co-piloted by Sindhu. At above Chennai the crew conducted a steep and free fall approach to the runway at Kamraj Airport with a jerked touch-and-go landing, then a full-stop landing. The flight crew reported no injuries. The incident occurred during the hours of daylight in visual meteorological conditions. For undetermined reasons the incident was not highlighted and considered by the crew members or the ground control ATC staff.

Also the meals served as South Indian Veg had stale coconut chatni that caused stomach upsetting and feared for food poisoning.

Chennai-Delhi
The Jet Airways Aircraft Boeing 737-900, Flight No. 9W 830, departed Kamraj Airport, Chennai on May 11, 2007 at 1735 eastern daylight saving time to Delhi, with four flight crew on board, flight commandant Harsh. At around 1930 hours the pilot reported exceptionally bad weather ― heavy rain, and localized thunderstorms near the Indira Gandhi International Airport, Delhi and started gyrating over Delhi at an altitude of 15000 feet. Some passengers report that the plane was rocking from side to side possibly due to turbulence and gusting winds associated with the storm systems.

During this entire hovering the cabin crew was found deprived of juices, mineral water and eatables.

The plane was cleared by ATC Delhi to land at IGI at 2040 hours, sequenced 13th for landing, when unexpectedly the pilot reported shortage of fuel in the plane, insufficient to hover any further. The decision was taken to divert the plane to Jaipur for refueling. The aircraft landed Jaipur at 2100 hours.

The VIP movements around Delhi also caused the cancellation or diversion of hundreds of flights, with ripple effects throughout the Delhi Air Traffic system. By that night the flight (and passenger) backlog continued through hours.

The drinks were non existent with the flight attendants ignorant. The passengers were not allowed to de-board the aircraft at Jaipur, only to be squashed into seats that were so cramped one could not straighten their legs. Toilets were untidy and unhygienic. The passengers were been kept in manipulated reports about taking off in 10-15 minutes every time they ask for. The process went off till 0000 hours midnight. Pilot finally reported the ATC Clearance and took off at 0010 hours to avoid violent public.

The 20 minutes distance from Jaipur to Delhi was covered in 1 hour 45 minutes. The circling process continued over Alwar and resulted in air-sickness, nausea and heavy-headedness to several passengers.

Despite all this, the acts of the cabin hostess Ms. Minni are highly commendable, when she never lost her temper and shared her own lunch box with the public only to be thrashed by few passengers.

Through this petition, we want to draw attention of the concerned authorities, including Jet Airways that claims to be the finest airlines in India and the general public towards the negligence of the Air Traffic Systems and the kind of behavior for the public.

Thanks and Regards
Hari Nair
Assistant Vice President - Human Resources
Mobile : +[protected]

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NARESHGOYALSUCKSCOCK
, IN
May 05, 2011 1:47 pm EDT

I am a Flight Attendant with jet airways... and this company SUCKS... Our salaries come so late...
We work in the month of March our salaries get credited on the 10th of May...
We sre like ###s on Board...
Mother ###er CompanyThis comapny needs serious counselling, management is ###ed and always playing dirty politics, so much of favoritism, so much off ### licking, I hope they burn in hell... I SO WANT TO QUIT and I AM FRUSTRATED, there is FIRE inside me... I JUST WANT TO QUIT... and who ever read this from jet... do not bother to write to me... I am oping for this personally... do not get severely depressed reading it... i dont give a ### what you people feel...

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Dawoud Esa Bismillah
, SG
Jan 24, 2010 6:08 pm EST

Jet Airways sucks, Jet Airways is a racist airline, Jet Airways is an airline Bigot!

Jet Airways is one of the racist airlines in the world.
I was delayed for 3 hours, even when I was early. And after the delay, guess what? They said that they needed to be furnished with supporting documents. Supporting documents that no other passengers have to provide, but myself. Then even when those so-called "supporting documents" are produced and showed to them, they refused to give me my boarding pass, based on the bag I was carrying (I was not using one of those "trolley bags" that people generally bring for holidays). Based on this they thought that I'm some kind of poor chap trying to stray off to another country. That was what they said. This is discrimination!

Furthermore, they vigorously denied me the boarding pass, only after I have confronted them with the fact that I have a beard, therefore a muslim. This is again discrimination!
It's not that the proof was not there. It was there. I showed them. But they denied. I can only think that this is obviously a biased attitude, based on pure discrimination, not facts. They won't even accept tangible proof.

I as a muslim, am disgusted by these unfair treatment based on my religious belief.
Truly Jet Airways ought to be ashamed of their racism, and religious discrimination.

NOW WHERE IS MY REFUND!

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Himanshu K Patel
,
Sep 18, 2008 9:02 pm EDT

My wife and my mom flew on 9W321 from Mumbai to Ahmedabd on 09/19/08. Because my mom was in wheel chair, Jet airways would not issue the boardinng pass for her from the sane counter as where my wife got her boarding pass. My wife had to go a different coutner ( in all fairness, I do not know how far) to get the boarding pass for my mom. When I tried to get some explantion about it in US, the attitude from Jet airways was " So what " . I would never, nor would any member of my famly would fly Jet Airwys. Basically, Jet Airways sucks.

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Rahul Kumar
,
May 12, 2008 3:32 am EDT

Dear Sir

I think you guys have not worry about your employee thats why you didnt take any kind of step regarding my mail or complaint for Robin Gira s/o Ram Gopal Gira . Then can you please give me any mail id where i have to complaint. Thanks

Regards

Rahul Kumar

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Rahul Kumar
,
May 10, 2008 4:19 am EDT

I have information that you selected a candidate for flight stweart for the international flight and currently he is on training in Bombay.His name is Robin Gira s/o Sh Ram Gopal Gira . I have full proof information that he has the fruad marks sheets for twelfth and tenth classes and may be for graduation also and he entered from the back door of your company and taking the money from others to give the chance to select like him.He is not a loyal person for the company .He is saying, he will make some credit card in the behalf of the company and cheated all the banks after that badly.Is this the procedure to select a person right?

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vimal Maheshwari
,
Mar 20, 2008 8:25 pm EDT

To,
Parminder Saini
Skylawn travels

I traveled by 9W 227 from Toronto, On 22nd Feb, 08 reaching Mumbai on 24th Feb 2008. On reaching Mumbai, I realized that one of my checked in baggage (suitcase) is missing& informed Jet Airways about the same. There was no support from Jet Airways to find the suitcase except filing a report & I was told to wait for a call from their side.
I started making phone calls to Jet Airways from the very next day inquiring about my baggage, but there was never any response from Jet Airways, except the standard answer that they were trying to track the baggage.
I had gone to India to attend my niece’s wedding in Calcutta on 27th Feb, 08 & besides that I was meeting my entire family member after 8 years & was carrying expensive gifts to be given for marriage & for all my family members. Thereafter started my inconvenience & psychological trauma for not having the clothes to put on during marriage and cash to spend for buying gift items on urgent basis.
During the process frequent calls & efforts to reach the Jet Airways senior staff at Mumbai office were of no use, except that the baggage was declared missing and a petty compensation of Rs18000/- ($450) approximately was offered to me. This was more than a harassment & psychological trauma for me keeping in mind the losses & inconvenience I had to undergo because of Jet Airways incompetence behavior & lack of co-operation. I was carrying the following items in my suitcase.

1. 1 Samsonite suitcase & cover@ $275.00 -$275.00
2. 1 leather cover for laptop@ $119.00 -$119.00
3. 8 ties @ $49.00 -$392.00
4. 6 ties @ $74 -$444.00
5. 4 pure silk shirts @ $175.00 -$700.00
6. 4 shirts @ $65 -$260.00
7. 2 suits @ $249 -$498.00
8. 4 Ladies leather gloves @ $39.00 -$156.00
9. 1 Cannon camera SD 750@ $390.00 -$390.00
10. 1 Cordless phone set@ $190.00 -$190.00
11. 2 Britney Spears Perfume@ $80 -$160.00
12. 1 Jennifer Lopez Perfume@$65.00 -$65.00
13. 1 Disney camera for kids@ $98.00 -$98.00
14. 15 Aveeno moisturizer & cream@ $15.00 -$275.00
15. 6 Loreal cosmetics @ $25.00 -$150.00
16. 3 Levis jeans @$90.00 -$270.00
17. 2 Levis shorts @ $65.00 -$130.00
18. Premium socks 12 pairs @ $14.00 -$168.00

Total -$4740.00
I demand a compensation for the above & the psychological, harassment, and the inconvenience received from Jet Airways, otherwise I would file a case in a Toronto court against Jet Airways & get in touch with media & send copies of this e-mail to KLM, Lufthansa, and British Airways etc.

Thanks
Vimal Maheshwari
109 Front St East Unit 411 Toronto ON M5A4P7
[protected]
[protected]

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Shah Md. Arifur Rahman
,
Sep 14, 2007 10:35 pm EDT

Dear Sir,
I have lost my mobile to Kolkata Airport (in security checking for the flight 9W 511) on the to bangalore on 13/09/2007. My mobile was Siemens CX 75 (Silver and black in color). I have many important numbers and informations in it. I will be back to Kolkata on 22/09/2007 by Jet Awirways. If you get the mobile please confirm me. I will like to contact you in kolkata airport.

Please help me by providing necessary information about how can I communicate you? You can also contact me to this mobile number in bangalore: [protected]

Thank you
Shah Md. Arifur Rahman

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ricki
,
May 13, 2007 12:34 am EDT

Wow, i feel for ya

ComplaintsBoard
J
12:00 am EDT

Jet Airways India worst customer service for online booking!

Based in Melbourne, I booked tickets online at www.jetairways.com for BKK-CCU-BKK sector and due to the error of Jetairways online booking system, which didn't confirm the first booking, ended up with duplicate booking for the same sector. My credit card was charged Rs. 29,053.00 twice. On being contacted, Jetairways instead of reversing the full amount of duplicated transaction have reversed only a part - Rs 23,630.00 without any satisfactory reason. The only way they are contactable from overseas is through email and none of my emails seeking resolution of this matter have been responded. I have asked to be provided with the contact numbers of the Customer Resolutions Manager but no response so far. I have asked to a reasonable explanation as to why full duplicated transaction hasn't been reversed - AGAIN NO SATISFACTORY RESPONSE!

WORST CUSTOMER SERVICE FROM ANY AIRLINE I HAVE EVER FLOWN! NO ONE TO TAKE OWNERSHIP WITH THE CUSTOMER BEING LEFT OUT!

THE CUSTOMER CHARTER BOASTS JETAIRWAY'S COMMITMENT TO CUSTOMER BUT IN REALITY NO ONE GIVES A DAMN ABOUT LISTENING TO THE COMPLAINTS...

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Vijay Labhane
, US
Nov 04, 2019 10:22 am EST

I booked jet airways flight no 9W-657 from Delhi to Nagpur dated 4May 2019with PNR no LLEZWH through goibibo.This flight was cancelled by company due to their internal issue.But till the date I have not received my refund yet

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Daniel Meron
, US
Mar 15, 2018 7:57 am EDT

"To whom it may concern, I wanted to inform you that your airline staff has delivered by far the worst customer service and support I have ever experienced in my entire life. Your staff are trained to lie to customers, cheat people out of their hard earned money and leave customers trapped in whatever location or airport they are in. EVERY FLIGHT I BOOKED WITH YOU LEFT ME STRANDED. Every manager was incredibly creative on trying to make it my fault and directly lying to my face about where they were and their policies, Not ONE was willing to help me in any way possible. Missing these flights resulted in damages which I will be billing you for. $30, 000 in production costs, $5, 000 in rentals for production, $200 in hotel costs, $240 in transportation costs, Total cost of flights and missed connection flights, $10, 000 in distress, $75 in long distance phone calls to sort out the issues, and more bills to come when I get a chance to go over more of my invoices, All legal fees will be included on top of what was stated. I warned your staff and managers of the costs that will be forwarded before any of my flights were even close to taking off and they took it amongst themselves to disregard all responsibility and if anything tried making things even more difficult for me. I have never had such terrible experiences with an airline in my life and have everything well documented. I will also be contacting my sister at CBS news division to run a pieced on Jet Airways and the negative reviews by screwed customers. I tried resolving these issues before hand directly with your staff and all of this was completely avoidable but they had no interest in sorting out any of these issues. This behavior was from poor company training and policies and sadly you will have to learn the hard way."

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sudeepprasad
, IN
Mar 06, 2015 8:48 am EST

Hiii this's sudeep
I'm very upset with your hostess behaviour one name is raksha and anther name I did not remember. That day I order smirnoff vodka with normal water but they Listen my order and they was laughed very rudely (I think so they are thinking about me I don't know what is a good combination).That time I'm feel very bad. It was happen with me 01 March 2015 Paris to Mumbai jet airways

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Syed Bukhari
, AE
Feb 19, 2015 3:42 pm EST

I have travelled from abudhabi to chennai in Jet airways 5 times in the last year with my family. i had a very bad experience with the stewards in the light and he is make me like i should be praised for his misbehaviour. They dont have leard to give respect to the passengers.. i will not blame the Steward it is not his fault, It is the fault of the Steward Trainers and allowed those people to serve the customer. IT is spoiling the image of jet Airways... not the steward because he represents Jet airways...

I want this to be taken care very important to have a good service in Flight... They are spoiling the image of Jet airways with the untrained Stewards and the in experience of Air hostress...

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Felixstowe
Middlesex, GB
Jan 15, 2015 6:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

My family was travelling from Goa via Bombay on the 14 of January 2015'. When we went collect our baggage noticed that our suitcase was tampered forced opened, and damaged, went to your counter at heathrow and showed the damage to your agent at about 7.00pm but he was not very helpful, we have using Jet atleast 3 to 5 times a year, and this is ne first time we noticed this kind of unacceptable behaviour from your carrier, please look into it, and let me have a response as to how you are going to bring this matter to a satisfactory conclusion.thank you

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Puneet2118
, AU
Nov 03, 2014 8:30 am EST

To Whom it may concern,

I am an Australian Citizen based in Melbourne and was traveling with my wife, my 8 months old baby and brother in law from Amritsar to Delhi on 25th October 2014 Flight Jet Airways 9W - 373 departing Amritsar at 14.20 pm. As I had to travel from Delhi to Melbourne later that evening on same day. We had 3 cabin bags for 1 bag each adult with 7 kg allowance. But one of the bag had was over 7 kg and was around approx 9.5 kg and we were aware of the excess luggage and was happy to pay for the excess baggage.
So we went to counter to check in and met Mr Deepak who was on duty so we made him aware of the excess weight as well and told him that we are happy to make payment for the excess baggage of over 7 kg but rather than paying for the excess baggage Mr Deepak said that we have to pay for the whole 9.5 kg even tho 7 kg was our part of allowance baggage which none of understood that why he wants us to pay for the baggage which is part of our allowance and we have already paid for it.
Upon Requesting number of times Mr Deepak asked us to pay for 7KG instead of 9.5 kg. But we couldnt understand the logic behind his bar gaining we requested to talk to his on duty Manger. But our request was rejected and from No Where his Colleague Mr RAHUL(Most RUDE customer service officer) I have ever seen in my whole life whom Mr Deepak explained the scenario and without even listening to the whole conversation Mr Rahul said that he has got a solution for us to resolve this issue and said that rather than paying for 7 Kg which Mr Deepak offered us earlier but this guy Mr Rahul said that now we have to pay for the whole 9.5 kg and asked ground staff to remove our luggage to a side. That was a shocker for us and We couldnt believe that we are experience this kind of pathetic service from an Airline Company. We refused to move from the queue as requested to talk to their On Duty Manger upon making numerous request finally this Lady Avninder who was sitting 2 counters away from Mr Deepak this whole time and was listening to this whole saga and pretending as she didnt saw anything happening there(Quality of a Great MANAGER). Literally SHOUTED from 2 counters away and said that yes I am Manager here and cant help you sir and couldnt even bother to come and talk to us and listen to our issue. I want Users to read this response that I got from this Lady Avninder so called Manager on duty.
"We requested mam can you please assist us in resolving this issue as we have are travelling with 8 months old infant and please assist us resolving this issue and the Response was "IF YOU ARE TRAVELLING WITH BABY THATS YOUR PROBLEM NOT MINE" and I couldnt believe that this is coming out from a Manager.
We couldnt believe all this happening to us and amazingly enough 3 Jet air staff staff we spoke too one by one were all so rude and were providing PATHETIC Customer service. If being a Foreign citizen I was dealt with this way I feel so sorry for Indian citizen who travel more frequently using these domestic airlines with most rude customer service staff.

Well I wont be travelling with this pathetic airlines again in my life and will be spreading this to my friends through social media and following the Consumer court and Ombudsman, but I thought I might raise this complaint hoping that I might get lucky and find someone who is skilled enough working at Jet airways knowing what they doing and take appropriate action against these rude, unprofessional, unskilled and it might sound rude but i have to say what I felt that uneducated Jet airways staff.

If Jet airways staff cares about its Customer feel free to contact me at following email address.

puneet_mob@hotmail.com

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Sunita Agarwal
,
May 02, 2008 3:59 pm EDT

Please refer to complant under Tirath Housing which should be JETAIRWAYS

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Sona Khadka
Melbourne, AU
Sep 13, 2014 3:03 am EDT

Hi, my name is Sona Khadka. My sister, Miss Sanam Khadka was coming to visit me in Mauritius. She was travelling from Kathmandu, Nepal to New Delhi, India by Jet Airways and New Delhi, India to Mauritius by Air Mauritius. But unfortunately when she reached here, she didn't get her luggage. She was told in Kathmandu, by the Jet Airways Staff, that she can collect her luggage directly in Mauritius instead of collecting in New Delhi airport . But when she was boarding in Air Mauritius plane, the staff told her that her luggage was still at the New Delhi Airport and she should be collecting her luggage before boarding but unfortunately, she didn't have enough time to go and collect it or else she would have missed her flight. My father even went to the airport in Kathmandu, Nepal to meet the person who gave her the information about sending her luggage directly to Mauritius and it was found that the Jet Airways staff gave her the WRONG INFORMATION.
Now, we are contacting to trace her luggage, no one is willing to help!
Very Poor Service. False information provided, Unhelpful. Irresponsible for costumers property. Worst flight that my sister went through. Above all WHERE IS OUR LUGGAGE? JET AIRWAYS HAVE NO ANSWER!

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Vjay0403
, KW
Aug 27, 2014 6:04 am EDT

This is the worst air line and the service is very poor among all air lines which is flown from Middle east to India and back. My wife and kid also got the similar type of experience when approached for check in they informed that the flight is over booked. Even after reconfirmed on the previous day how can an air line can do this to poor passengers. Even after informing the Air port manager Ashish there was no use. My request to all of you please make sure that the next person is not you?

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Rahul kotecha
Leicester, GB
May 31, 2014 12:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Jet airways staff in india are robbing people, they use threats, try intimidating passengers and have no manners, people skills and are just on a power trip. The most disgusting experience ever the whole system and process outs you off using jet airways as well as india airports especially rajkot, £130 taken from my wife for what we still do not know, my complaint wi stop when I not only get my money back but have something done about pathetic excuses for employees at rajkot airport! Anyone using rajkot airport with jet, do not give in to threats and false explanations stand your ground and demand to see airline manager and if you have to can your flight to avoid giving cash contact your embessy from airport and tell them that's exactly what you are doing!

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