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4.2 339 Reviews

Jomashop Complaints Summary

3 Resolved
64 Unresolved
Our verdict: If considering services from Jomashop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jomashop reviews & complaints 102

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S
6:18 pm EDT

Jomashop Item been cancelled after purchase

Jomashop cancelled an order I paid for as they made an error in the listing. They refused to honor the price advertised. Unacceptable that such a huge reputable company does not honor their word and take responsibility for their mistake. Will never purchase from them and have made sure to inform anyone who asks the bad experience I had with them.

Desired outcome: Credit for watch i purchased

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2:15 am EDT
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Jomashop One ounce gold krugerrand failure to finish contract dishonorable

Not Honorable! I purchased a one-ounce gold South…
I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1982/1983].
A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship.
After delivery and inspection, I placed another order for a 1982 Krugerrand because the 1982 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!

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9:40 pm EDT
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Jomashop Disappointed with the product

I placed an order for a moncler track jacket in December as it was on offer from £650 to £389 i think included postage costs aswell when it arrived after numerous weeks the item was held at a postage service called parcel force were i had to pay a farther £80 pounds to have it delivered which i wasn't awear of.i wasn't happy paying this but had no choice if i wanted the item.when I did receive the jacket i was some what happy with it at the start now i have alot of moncler clothing and i dont tend to wear one thing for to long an not to often as i like to preserve an look after my clothing as they are some what expensive i can say I've only wore this track jacket no more than 5 times at say 1 hour at most each time it has started to fray in places were it shouldn't. I haven't even washed it yet as im scared to as to what will happen to it it should not bubble up or fray in a short period of time to be honest I don't even want to wear it again as its noticeable. I'm very disappointed with the jacket.this is the first peace of moncler clothing I have been unhappy with.i have sent jomasshop emails to no avail.so if anyone can help me with this issue I'd really appreciate it.thank you for your help Terry Johnston.

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C
10:37 pm EST

Jomashop email spam

In order to purchase something on their website, you need to open an account. This means you need to provide Jomashop with your email address. Once they obtain your address, Jomashop will spam you incessantly, forever. The unsubscribe button on the bottom of their emails will open a blank page on their website and do nothing. There is literally nothing you can do to stop receiving dozens of email per week once they get your address.

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3:25 pm EST

Jomashop men's watch - arrived and stopped running in 10 days

I purchased a Frederique Constant watch. 10 days after arrival, it completely stopped running. I contacted them and sent it back at my cost. After 8 days I've heard nothing. They refuse to exchange it. Each day I call to check on the status a different person tells me the same stock answer, "it's being time tested". Well that would indicate it's running, right? The last time I called, I get a total d*ck that tells me its in for repairs and no further explanation, it's going to e 8 to 12 weeks. That's totally unacceptable, I own a NEW watch for 10 days and it's going to come back as a REFURB in 3 months.

I would not recommend them because if you have a problem with anything you buy from them, the will not stand behind it, and give you the runaround.

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B
2:49 pm EDT

Jomashop bad customer service, used product

I purchased a tissot watch in august 2019. When I opened the box, the watch looks used and I found a hair inside. I contacted customer service, "dee" took my case. She wasn't really helful and when I requested a refund, I didn't get a response until I wrote her that i'm going to dispute my charge to credit card company.

After all the hassles, I made sure with her that I get a full refund, and of course, I only got a partial refund. When I contacted "dee" again (few times), she never responded. I mean if she's not going to do her job, what is she getting paid for? I am never shopping at jomashop again.

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rubyvytruong
Houston, Texas, US
Sep 28, 2021 5:05 pm EDT
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how could you contact them? I called their customer service number it said that it is temporary closed and the chat bot is not available either. Could you tell me how to contact them?

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B
6:41 pm EDT

Jomashop seiko dive watch

I received my watch, but I never wore it because every time I tried winding it, it felt like it wasn't doing anything. I sent it back and it the return form, it said I could return it and get a different watch. I asked for the same watch with a different band. I called today and got a snotty attitude because the woman said it showed signs of wear. I never wore it as it wouldn't run for any length of time to wear it. I'm paying for a watch that was new and now I'm basically being called a liar.

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J
4:04 pm EDT

Jomashop customer service

The prices are good on most items...but you are gambling with not having a problem with your order. If you do, you may end up with someone like Rina who has the top 5 world's worst customer service. You will have to use email because they don't answer the phone and will disconnect the call if you hold for 30 minutes and they don't like what you say. Rina will respond to your email request every 3 days and then just give a short irrelevant answer that has nothing to do with your complaint and doesn't bother to look at the history. Shop elsewhere because it is too much of a risk if you have a problem with your order.

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A
11:09 pm EDT

Jomashop recent sunglass purchase from jomashop

Worst customer service and I had the worst experience with Jomashop.
I ordered a Marc Jacobs Aviator Sunglasses for my dad. They ended up sending me a cheap plastic ladies sunglasses. Is this a joke? When I called the customer service, they were very rude and were not even ready to listen or solve my problem. They hung up on me twice, the supervisor was not even willing to talk. What kind of service you guys offer? Customers are treated really bad here. If you want to do good as a company, you should first focus on providing quality service to the customers who trust and purchase from your website. Also, please rehire some goode customer service agents who are service oriented and have a right helpful attitude. Terrible service and will never order again.

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5:44 pm EDT

Jomashop awful customer service and shoddy products

Read completely for this is a true and honest review from someone that had very little good experience with this company. Sorry so long but there is a lot of good honest info contained in this review you should know about JS.com before buying.

I can't stress this more that if you have an issue with this company like I've had, see below, you should take the time and report them to the NY BBB and or the NY Attorney General like I did. I am sure if they get enough negative reports they will investigate the company and it's CS practices. Also take the time to read the negative reviews because you will see this is an on going issue with JSs CS. And defiantly do not believe a word that the responding employee/s will write in response to a negative review. I wrote the guy straight out and he completely ignored my email. Just Bad CS!

Also to be fair I do not believe JS sells fake items, just some sketchy products and then offer poor CS.

Jomashops' fail #1: Pre-owned Panerai Radiomer Black Seal watch; the display box was damaged and not recorded in the sale listing, strap was wrong from pictures in the listing, bad time keeping out of the box, stem and crown pulling out after five months and after 4-5 months wait, a week of trying to find out what was up with my watch and reporting them to the BBB and AG I was told it would not be fixed and was offered a shop credit.

I believe Jomashop got my watch back and because it was such a nice clean watch they fixed, relisted it and sold it. Because what else would they do with a beautiful $4000.00+ Panerai Luxury watch that just needed the stem replaced, throw it away, no? That service is easy and pretty inexpensive. I know this seeing I am friends with many jewelers and watch repair people. Then they pretty much made me take a store credit.

I felt because of my experience JS.com's customer service is so bad I did not want a credit but decided I would use it. Bad idea I should have filed a law suit against them to get my watch or money back.

After using some of my credit my next headaches started.

Jomashops' fail #2: JS shipped the items to the wrong address. This is about a 70/30 70% JS, 30% me seeing my info given should have been questioned when it was received wrong. The sales rep asked if my shipping address she provided was correct. My response was yes with what I thought was my address, yet my phone auto corrected and I did not notice. In this case the rep should have questioned that but she did not so the very expensive package got shipped wrong. Luckily I was able to have a local police officer meet me at the wrong address and retrieve the package without incident.

In this order I received a $500+ MontBlanc pen with bad ink and no option for JS to replace the ink. Also after a week of looking they could not find one of the items I had decided on. This is known to buyers whom have had a bad CS experience due to the same issue. JS often does not keep watches in their warehouse leaving the buyer not knowing if they will ever receive the watch they thought was available. As well the Charriol watch I picked was not as described and had water/condensation issues during it's first wear so back it went. That watch has a 10bar/100meter resistance rating so this makes Zero sense seeing it was never submerged into water. See next fail for CS out come for this issue.

Jomashops' fail #4: Charriol watch; watch had water/condensation under crystal after one wear in 4 days and never submerged. After two weeks in JS possession I was told the watch would not be warrantied due to damage to the case, of which was from tools and most positively happened in the two weeks they had it. I found out nothing was done to the watch until the day before I was called and told it was damaged and would not be warrantied. I have pictures of the damage and one of the tests that clearly shows the date it was tested. Never mind they only tested the watch at 3bar/30m, which is only a third of what the watch is rated. sketchy people. Why did they not test it to it's proper resistance pressure? Because they are horrible, sketchy people to deal with and a bunch of hacks.

After three weeks they sent the same watch back to me and that was that. Never mind ignoring my emails asking why they were sending a watch back that clearly was not tested correctly and had issues.

Over view; JS has good deals, that is if you get a good product and do not have to deal with JS CS. I am not the first and or will be the last that will encounter that which is too bad. It's easy for a company to brag millions of happy customers when the customers Never have to deal with the human element at the business. It's the after sale experience that matters for good CS. I have dealt with many companies CS's and never have I had such a bad experience like this.

Here are some awesome examples of proper and good CS. I own a motorcycle and when the after market exhaust failed, 5 years after the purchase, the company replaced a $500.00+ exhaust system free with no questions asked, proper CS. As well recently my trimmer blade failed and again it was replaced no questions asked. These are only two examples I have had with great and proper CS. Good companies will honor the customer way before themselves. As well good CS is taking care of the customer after a purchase. Well JS does not care about the after purchase CS and cares only about themselves and getting rid of their questionable product.

All in all if you choose to buy with JS keep your fingers crossed you never have to deal with the people that work for them, they are not on your side and could care less.

GOOD LUCK!

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8:34 pm EDT

Jomashop huge spammers

The spam sent from Jomashop.com is appalling. You can click unsubscribe using the link in their spam email but unfortunately, it doesn't actually unsubscribe you. They have even found ways to bypass my Gmail spam filter. You will get craploads of spam from these guys and won't be able to stop it! I have tried to get this resolved multiple times. I have called customer service but their hold times are also ridiculous. Beware!

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1:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jomashop review

I bought a $400 Montblanc pen on 12/19/2018 from Jomashop. Within 6 weeks, the piston housing was cracked and then the piston housing completely broke off. He used it a few times at his desk at home. I contacted Jomashop immediately after he felt the crack (but before the housing broke off). I got a rude response from Rina who told me that I should take responsibility for my husband breaking the pen. Yes, Rina, he's a professor using a Montblanc fountain pen at his home and HE broke it by um, yes, writing with it, that's plausible. Anyway, I left an online review of Jomashop and then another Jomashop rep contacted me and asked for photos of the crack. As my husband was placing the pen in the light to take the photo, that's when the piston housing broke off. I sent the photos and again, the response was NO REFUND. I suspect now that it was a fake Montblanc because my husband has had 3 other Montblancs for years without any issues whatsoever. Stay away from Jomashop and their fraud.

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R
12:10 pm EDT

Jomashop service

I ordered end of July 2018 two Tissot mens watchs.
Today is 17 September 2018, and i still have not received them. When i email Jomashop, im told its on its way. I live in South Africa, and items from another company in the USA has already arrived and that order was placed weeks after my order with Jomashop.

I would DEFINITELY never purchase anything from them ever again

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M
2:30 pm EST

Jomashop I was sent damaged goods and then told I had to pay for shipping for repair

Was travelling in the US and had the opportunity to take advantage of free shipping so I purchased a watch from the site and had it delivered to a friend's house while in the US. When I got home (another country) and had a chance to open the box, it was a broken product. Customer service wouldn't agree to cover the costs for shipping for repair (only willing to reduce shipping cost from $55USD to $35USD) because the shipping address would be different from the original address. Basically was given no viable option other than to pay the shipping fees to repair a watch that was delivered in a non-functional state. Very disappointed.

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3:54 pm EST

Jomashop tissot prc 200 quartz blue dial sport men watch

Jomashop sells "grey market" watches! I bought nice Tissot watch with 2 years warranty. Actually, I received no paper with TISSOT Warranty, but I was told that warranty is provided by Jomashop. They worked for 1 year but then stopped, I send them 5 times for exactly the same repair and every time it was fixed, they worked only for 1-2 days. On the fifth time, they sent me watch back with no repairs and told me the watch can not be fixed because it was damaged by me. Pure lie and after 2 minutes of talking to me they just drop the phone and said fix it yourself.
NEVER BUY WATCHES from this junk shop! Send me mail and I will provide a lot more details about that business.

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K
3:11 am EST

Jomashop Don't buy anything from them

Ok, this is serious.
Don't use this website unless you're ok with waiting forever and not receiving anything at all.
I have been waiting for my watch to arrive for 7 months. Maybe I am the one who's so unlucky, but anyway, this is my experience. And yes, I have contacted them numerous times, they are well aware of my situation, but they don't give a darn judging by lack of actions.
So no one knows whether it happens to you or not, so you better don't risk your money and time and shop elsewhere.

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12:33 pm EST

Jomashop watch repair

This is guaranteed my first snd last ever purchase from Jomashop...
Bought an automatic TW Steel watch from yhem in April 2017. The movement stopped all of a sudden in August and I sent it back for a repair. I wish I read the reviews and all of the horror stties before I purchased the watch or at least before I sent it in for a repair. They have received my watch 9/1/2017. It's middle of december now and I still don't have it back. After calling numerous times to get the status of repair, I get the same answer every time - the watch is at their outside repair facility. Well 3 months into it, no one can tell me where in the repair process this watch really is. Their customer service reps are trained well there to repeat the same answer to you in a monotone voice regardless of what you're asking about the repair process. They must've developed immunity to these customer concerns over time.
I'm losing hope in ever getting the watch back, or if ever I do get it back, based on what I'm reading about similar cases, ususlly the condition the watch is in when it's back from their outside repair facility looks like it was pit through the grinder.
At this point I'm so disappointed that I think I would have felt better if I just trashed it when it broke.

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3:25 pm EDT
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Jomashop raymond weil mother of pearls

On july 18th 2017, I purchased an watch from these crooks, my brother bought it in the past, so I decided to give them a try. What a deception! They sold me a defective watch, it's the 3rd time I sent this junk back, the second time they told me that if is not working properly I can send it back, they will check and if really defective they will replace with a new one. For my surprise today I called and they told me that nothing is wrong with my watch (I'm returning and spending money to return out of my craziness) and they will not replace the watch because they (Jomashop) will loose money! So it's ok to rip people off! As long as they make their profit! Also I return the watch a week and a half when I notice it wasn't working properly! They went on to tell me that I abused the watch, they have record that everytime I send it in it has marks of abuse! Therefore they will not replace the watch! Please I beg of all people out there! Do not buy from jomashop! They will screw you like they did me! Stop buying so we send a clear message to those [censor] that if no one buys from them, they will eventually close! It was an anniversary gift! Those motherf... S.

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12:32 pm EDT

Jomashop selling refurbished watches, not returning watch in 30 days for refund.

I bought an automatic watch for my wife. My wife wore it for two days and it stopped. I returned the watch within 7 days according to the 30-day policy. Jomashop would not refund the watch because they said the watch was worn and the links were taken out. I explained to them that when people buy a watch they wear it and they have to take the links out. Jomashop refused to refund the $345.00. It's not the amount of money but the principle. I don't know how BBB can rate them so high with many complaints on the web. @Jomashop is not an authorized dealer and sells knockoff used refurbished watches. Don't believe the BBB rating. They do not check reviews on the web.

Check out E.J A.'s review of Jomashop on @yelp https://www.yelp.com/biz/jomashop-brooklyn-8?hrid=sZVYd8GHJOnGMslNX8P8DA&utm_campaign=www_review_share_popup&utm_medium=social&utm_source=twitter.com

Thank you,

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3:38 am EDT

Jomashop slow delivery

I was planning a vacation in the summer, so I ordered sunglasses for this occasion 2 months before the travel, thought it would be enough for them. They didn't arrive by the time of my travel and didn't arrive after I returned. They arrived within 2 weeks after my trip but I didn't really need them and unpacked them too late for returning them to the seller, unfortunately...

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Jomashop Customer Reviews Overview

JomaShop is a popular online retailer that specializes in luxury watches, jewelry, and accessories. The website has received numerous positive reviews from customers who praise the company's wide selection of products, competitive prices, and excellent customer service.

Many customers have noted that JomaShop offers some of the best prices on luxury watches and jewelry, often beating out competitors by a significant margin. The website also frequently offers sales and discounts, making it an attractive option for budget-conscious shoppers.

In addition to its competitive pricing, JomaShop has received high marks for its customer service. Many reviewers have noted that the company is responsive and helpful, with representatives who are knowledgeable about the products they sell.

Customers have also praised JomaShop's fast shipping and reliable delivery, with many reporting that their orders arrived on time and in excellent condition. The website's easy-to-use interface and secure checkout process have also been noted as positives.

Overall, JomaShop has received overwhelmingly positive reviews from customers, with many praising the company's selection, pricing, and customer service. If you're in the market for luxury watches, jewelry, or accessories, JomaShop is definitely worth considering.

Jomashop In-depth Review

In Summary: Jomashop offers a comprehensive selection of luxury watches, jewelry, and accessories at competitive prices. With a user-friendly website and a commitment to authenticity, it's a go-to destination for both casual shoppers and collectors. While there's room for improvement in customer service and shipping, the overall user feedback is positive, making Jomashop a recommended retailer for those in search of high-end timepieces and accessories.

Website Usability and Design: Jomashop's website provides a clean and intuitive navigation experience, with well-organized categories and filters that make finding products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across various devices. The aesthetic appeal is polished and professional, reflecting the luxury nature of the products offered.

Product Range and Selection: The retailer boasts an impressive array of brands and designers, catering to a wide range of tastes and budgets. From high-end watches to designer jewelry and accessories, Jomashop frequently updates its inventory with new arrivals and limited editions, appealing to both new customers and returning collectors.

Pricing and Value for Money: Jomashop is known for offering luxury items at reduced prices compared to traditional retail. Shoppers can often find significant discounts and deals, and the site provides various financing and payment options to accommodate different budgets.

Authenticity and Trustworthiness: Jomashop takes authenticity seriously, providing guarantees for the genuineness of their products. While not an authorized dealer for all brands, they have established a reputation for trustworthiness through positive customer testimonials and trust seals.

Customer Service Experience: The company offers multiple communication channels for customer service, including phone and email. Their return and exchange policies are clearly stated, and they provide after-sale support and warranty services, although some users have noted that responsiveness could be improved.

Shipping and Delivery: Jomashop provides both domestic and international shipping options. Items are generally well-packaged, but delivery times can vary, and some customers have experienced delays. Tracking information is provided to monitor shipments.

User Reviews and Feedback: Customer satisfaction ratings for Jomashop are generally positive. Common praises include the quality of products and pricing, while complaints often revolve around customer service and shipping. The company appears to address negative reviews with the intent to resolve issues.

Payment Security and Privacy: The website uses secure payment gateways to protect transactions, and data protection policies are in place to safeguard personal information. Jomashop is transparent about its terms and conditions, ensuring customers are well-informed.

Promotions and Special Offers: Jomashop runs loyalty programs and rewards for frequent shoppers. They also offer exclusive sales and promotions, with special deals communicated through their email newsletter.

Social Media Presence and Engagement: The retailer is active on various social media platforms, engaging with the community and posting content that is relevant and of high quality, which resonates well with their audience.

Environmental and Social Responsibility: Information on Jomashop's sustainability practices, ethical sourcing, or community involvement is not prominently featured, which could be an area for future development.

Industry Reputation and Awards: Jomashop has a solid reputation in the industry, although specific awards or recognitions are not highlighted. They are competitive within the market and have shown growth over the years.

FAQs and Educational Content: The site offers buying guides and educational resources, which can be particularly helpful for those new to luxury watches and jewelry. Product care and maintenance information is also available, adding value to the customer experience.

Checkout Process and User Experience: Adding items to the cart and proceeding through checkout is straightforward, with clear pricing and fees. Jomashop offers both guest checkout and account creation options, catering to different user preferences.

Overall Satisfaction and Recommendations: Many users would recommend Jomashop for its selection and pricing. The site has a good rate of repeat customers, which speaks to the overall positive experience shoppers have with the retailer.

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- Provide detailed information about your experience with Jomashop. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Jomashop.

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