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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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10:40 pm EST
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JustAnswer double paypal payments

Dear Sandra Gesler,

You sent a payment of $34.00 AUD to JustAnswer (info@justanswer.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
JustAnswer
info@justanswer.com
800-964-0961

Dear Sandra Gesler,

You sent a payment of $55.77 AUD to JustAnswer (info@justanswer.com)

It may take a few moments for this transaction to appear in the Recent Activity list in your Account Overview.
Merchant
JustAnswer
info@justanswer.com
800-964-0961

Why was I charged these two amounts because the first one was was only supposed to be for $5?
The second amount I am more than happy to pay.
Please explain & refund the excess amount taken...

Kind Regards Sandra Gesler

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2:54 pm EST

JustAnswer reoccurring membership fee

I have never heard of this company. I have never used this company. They have been charging my amex account $78 per month for 7 months but they refuse to refund my money despite acknowledging that they can not locate an account under any of my email addresses or under the 10 (!) digits of my credit card that they claim they do not see. I keep telling them that I am looking at the charges from them on my credit card with their company name and the phone number that I am calling them on but they said that they can not see the charges so they will not refund them.
This company is a total and complete scam and have stolen over $500 of our money.

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1:49 pm EST

JustAnswer Justanswer solicitors

I set up for the five pound trial and didn't proceed as I didn't need the information that urgently and I'm not in a position to become a member.
I have now seen my most recent bank statement and JustAnswer solicitors have debited my account of a further 40 pounds for membership, using my credit card details.

My details are
[protected]@live.co.uk

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4:38 pm EST

JustAnswer money taken from my account that I was not aware of

I asked for help last weel had to pay $5.00 twice and then $48.00 plus $55.77 an now another $68.00 has gone from my account an nothing was resolved for me because the link I was sent didn't take me anywhere just lost the link and couldn't get it back unless I paid more money I dont want any more help as nothing came from your service do please don't takd any more money from my account please cancel I have no money left in my account for the week so please reimburse me the $181.77

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Joan da Silva
, US
Feb 18, 2019 2:04 pm EST

Money was credited to my Master Card on Jan. 11 2019 as I cancelled request. Then on JAN [protected] another withdrawal on my card for $85.00 was taken off my card. Please deposit this amount back on card and END this I NEVER talked to a sole about appraising it was cancelled as soon as they were not ONE TIME FREE.and charged. THANK YOU

J
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Joan da Silva
, US
Feb 18, 2019 1:58 pm EST

Money was credited to my card on Jan. ll 2019 as I cancelled the request. Then on Jan [protected] another withdrawal on my card for $85.00 was taken off my card. PLEASE deposit this amount back and End this as I never talked to a sole about appraraising it was cancelled as soon as they were going to charge me. THANK YOU.

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8:20 pm EST
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JustAnswer just answer

On or about January 31, 2019, I was seeking help for a problem with a Trane furnace and attempted to use ‘Justanswer.com'. I provided my credit card info but was unable to ever get an answer or even a suggestion. I asked to cancel the transaction and to credit my card for the charge. Today, My records show I was charged $38.00 on January 31, 2019. My name is Joseph Otto from Chesterland, Ohio.

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2:15 pm EST
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JustAnswer refund, no answer given

I need a refund of $46.00, since I submitted a question and received no answer. This is ridiculous, and a scam. Your company is preying on people who are desperate for answers. I was asking about a serious illness I have, and you just took my hard-earned money. The charge was made to my debit card on Feb. 13th, and I didn't even receive any sort of help or assistance.

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12:20 pm EST

JustAnswer refund

I'm seeking a refund of $46.00 charged to my credit on dec. 27, 2018. I paid the $5.00 upfront but i didn't know or see how to cancel. I'm sorry but i'm 75 yrs. Old and i can't pay this. Please consider my request. I didn't know that i was signed up for this site until i received my credit card statement.
I don't remember why i used this site but i'm sorry that i did for i'm haven a hard time trying to get refund. I won't use this site again.
Thank you & take care

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Mark E Thompson
Lakeville, US
Mar 15, 2021 4:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm requesting a refund of $46.00 charged to my credit card in Feb and March of 2021. (96.00 Total)... I paid the $1.00 upfront but I didn't know or see how to cancel. This is very deceitful in how they conduct their business. Please consider my request. I didn't know that I was signed up for this site until I received my credit card statements.
I'm sad that I used this site and know having a hard time trying to get my refund. I won't use this site again.

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7:05 pm EST
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JustAnswer I asked for help to set up skype paid the 5.00 that was asked but did not proceed

Asked for help to set up Skype on their help line asked a few questions was told to pay $5.00 which I did then they directed me to a tech for further help was going to cast $59.00 so I then left the site noticed on my credit card that the amount of $59.00 had been taken and for what at not time did I use a techs advise. I want that money back
how dear they how devious Christine Easthope

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5:37 pm EST
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JustAnswer money deducted from my account without my knowledge

Pls I needed to ask a question and they told me I couldn't ask until I pay and clearly I didn't want to pay so I decided to leave the site not knowing that I was charged for a service that I wasn't able to see my answer unless I paid and I didn't need their services again cos I was fine and now all my money in my account is gone without my knowledge and Please i need a refund of the money

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10:33 pm EST

JustAnswer charged without permission or knowledge.

Hi I used Justanswer regarding an automotive question and click to pay $5 (as stated) to answer a question.
There was a $36 or $38 fee for a phone call so I obviously didnt use that option.
and no other fees were stated.
There was no indication or request or summery to show that there would be anything other amount other than the $5 fee.
I would not have proceeded otherwise.

My account has been charged both amounts for some reason, so I will demand a refund of the $36 - $38 amount ASAP.

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1:25 am EST

JustAnswer money deducted from credit card for? no service given

On 7th January 2019, we were attempting to install a new printer. We thought we were in the manufacturers site and asked for assistance. We were advised that a payment of $5 was required, so gave credit card details In good faith as was advised that the $5 would be refunded if necessary. Before any assistance was given we were able to solve our problem and advised consultant of this. He/she kept asking for information and repeatedly we advised that we no assistance was required. Several emails were sent to us, and each time, we answered that we did not require assistance. On checking bank details, is was discovered that not only was the initial $5 taken, but a further $44 and again $64 making a total of $113. The credit card will be blocked for any further deductions, but hope that refunds can be accepted. We are pensioners and cannot afford to throw money away on SCAMS. My name is Maureen and my partners name was not given. Email address is [protected]@bigpond.com. Your immediate reply and refund is requested.

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11:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer no answer to my question and charged me anyway

I n0ticed that you charged me 39.96 gbp fot nothing, as i never had an answer to my question.

Refund my money back.
I asked how to open an iveco daily 2001 van bonnet with a brocken cable.

Payment was effected on the 16 th december 2018 by banif bank malta
now i do not require your fake system i have opened it myself, again refund the money back ..

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11:58 am EST

JustAnswer advice online

I did sign on for the trial membership for $5 and asked 1 question in August 2018 . Before the end of the 30 day trial period, I cancelled the membership which is hard to online. They don't have a form, so I sent them a message. I have been billed $46 per month since September 2018! …. Buyer beware! … I have contacted the credit card company to stop paying & filed a complaint.

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Ellie16w
, US
Aug 17, 2020 6:45 am EDT

I’ve had the same experience, I cancelled on their website during the trail period, stopped my direct debit with my bank & have just realised they’ve somehow still been taking £35 a month for the past 6 months. Beware!

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3:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer fraud/ scam against me

Hello
I am writing in regard of fraud against me.I woke up his morning and was surprised to find out that my money was taken from my credit card on January 13, 2019, 46 usd by JUSTANSWER *MEMBERSHP [protected] CA . I do not recall ever using their website or services at anytime in my entire life. So I am very concerned about this situation and would like to solve this issue is soon as possible?What should I do? Looking forward for your reply as soon as possible.

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4:32 pm EST
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JustAnswer avoid this website!!!

I joined this website on their $5 trail basis to seek help with an immigration/visa issue. Though the person I messaged with was very helpful, the company charged me the full $46 membership account fee shortly after my signing up with no notice at all and I immediately cancelled the account within literally SECONDS! They absolutely refuse to refund me. They will steal your money!

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10:20 pm EST
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JustAnswer unauthorized card payment

Greetings.
On 8th January 2018, an amount of Kenya Shillings Four Thousand Nine Hundred Seventy Five Cents Ninety Six (Kshs. 4, 975.96) was deducted from my account, debit Card Number [protected] from Equity Bank Kenya Limited and my account number [protected] without my authority. The Payment is narrated as JUSTANSWER. I hereby request for a refund of the money.

Thanks in advance,

Consolata

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1:52 pm EST
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JustAnswer legal advice

This is the second time I am having to write a complaint which is quite thought provoking as a result of the way a complaint is submitted.
After being satisfied with the answer from the question being asked from a legal perspective and donating £5 for the privilege, after pursuing through my bank statement, i then found out that an additional £40 was deducted from my account, to allocate me to a membership to this site or company, to which i was not expecting. Is this practice common or normal at have additional monies added to the request for legal advice, masked by having to be put into a membership of something I have not been made aware of. Rather thought provoking. Will look forward to reading the excuse.
Regards Dave Luckhurst.

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2:01 pm EST

JustAnswer a appraisal they wanted 5,00 and they would give appraisal of vintage dishes

I went online to see about appraising some vintage China and this place never gave answer but they took 5 bucks and was trying to charge my bank 67 more dollars and then charge me 83 dollars a month from now until I cought it.it could have went on for months if I had not had the ping set up on my phone for money leaving my account to alert me. Theses guys are Thiefs people be. Cautious or be Taken for a RIDE.

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2:40 pm EST

JustAnswer unauthorized credit card charges

complaint/just answer/auto billing. on 04/05/18 I called just answer on internet and talked to a tax advisor named robin D. .It said it would cost 5.00$ and I could ask for a refund .She was unable to help me with my state tax question That order I:D: # was [protected]-460 .I then asked for a refund .First Refund confirmation on 04/19/18 at 10:40 am transaction ID: [protected] amount $5.00 C.C. ending 3756 Time 7:12 pm .on my internet mail address.Second refund confirmation on 04/19/18 at 10:40 am transaction ID:[protected] amount $41.00 card ending 3756 time 7:12 pm .But I never gave them consent to be billed for a Membership at $ 41.00 in Just answer ! And I thought I was given a Refund I was not! So now I find I have been getting Auto Billing from Just Answer *Membershp for $46.00 gives a phone # [protected] on my bank statement Every month middle of every month for Membershp $46.00 I did not provide my consent to this company to debit my Credit Card and should be immediately Refunded To the amount of $455.00 .The amount of $455.00 should be Refunded for following Debits.:04/05/18 amount $5.00 //;04/09/18 amount $41.00 //;04/16/18 amount $46.00 //; 04/19/18 amount $41.00 //;05/15/18 amount $46.00//; 06/15/18 amount $46.00 //;07/16/18 amount $46.00 //;08/15/18 amount $46.00 //;09/17/18 amount $46.00//; 10/15/18 amount $46.00 11/15/18 amount $46.00 total = ($455.00) As seen on my bank statement. In addition for months I have been auto billed .But have not seen any mail from Just Answer on my e-mail at all, That's unheard of! NO junk nothing!

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4:05 am EST

JustAnswer doctor

On 20th of december I was unwell and was looking for some advice on my laptop. Just answer came up offering a health advice. It said it was £3.00 for a consultation. I thought that was reasonable and I put my card number in. As I began to put the card number in it flashed up it would be £12.00 and I decided no. However before I put in the cvc number the website disappeared and I left the site. I have noticed not that I have been charged £3.00 and then £16.00 for a service I did not agree to and indeed do not have at all. If you check your records there was no conversation with a doctor. I am really annoyed about this especially as I felt unwell at the time too. Firstly it is false advertising if you are saying that a consultation is £3.00 and then it is more and how could you take a payment from my card before I put in my cvc number. That is very concerning to me. I want a full refund for the £3.00 and the £16.00 I have been charged and a full guarantee that my card number is taken off your records. I received no advice and did not agree to it.

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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