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JustFab
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4.3 497 Reviews

JustFab Complaints Summary

15 Resolved
72 Unresolved
Our verdict: With JustFab's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JustFab reviews & complaints 114

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Newest JustFab reviews & complaints

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R
10:25 am EST

JustFab monthly charges

Their subscription service is shady, they charged me 39.95 a month for 2 months straight now. Then when i tried to cancel my subscription she argued with me. Finally they cancelled my subscription. Never ever do business with this company ever again! I thought the 39.95 was a yearly subscription. Very dishonest company. The bad part about it is I know someone who works there. I expected this company to be reputable.

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T
5:38 pm EST

JustFab boots offer

I think it's terrible that you just can't order items and cancel the VIP membership without sending your merchandise back this shoe site is just a scam to get money from customers I will tell all my friends and family not to order from just fab until they change you should not have to pay extra money if you don't order anything you should be able to order what you want and be done and if you choose to order again then you should not for a company to charge you extra

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T
2:18 am EST

JustFab scam artists, avoid.

They charge you monthly. It seems like a fair deal but be careful. When I signed up and read the terms and conditions, it was an introductory 'new members offer' that didn't state that I would be charged monthly. I only realised when I went on the USA website the terms and conditions. Avoid. The shoes I bought already broken. I wore them once. The stitching has come undone. Not worth 75 pounds I've now been charged. Its a scam.

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Update by TianAi天爱
Nov 12, 2019 2:21 am EST

The terms and conditions I read through didn't state that they would charge me monthly. I filled in a form and submitted an email to resign my account, as not to be charged but they wrote back a month later to state I could only call to cancel my account. Thus far, they have charged me 75 pounds for a pair of shoes that I have worn once and are already falling apart in terms of stitching. Avoid. True scam artists.

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M
4:46 pm EDT

JustFab taking money without authorization

I canceled with just fab almost 2 months ago. Earlier this month i have money missing on my card. I check, and after researching, i find out that IBI is just fab, and they took money off my card after i cancelled! What is wrong with this company? I go to look at my just fab account and it shows it's still open as a VIP! What!? So they continue to take money from me after i canceled...i don't think so. I'm on the phone with my card company now. Shame on you just fab!

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E
10:45 am EDT

JustFab membership

Im really not happy been on the phone to cancel my membership and told the person on phone ive been really ill askes if they could refund this month for me has i was really really ill and did have a phone to skip the month ans she said she wouldnt give me a refund i think this company is a joke...
All i wantes back was 35 pound for this month has i cant afford that to go out of my bank this month with me been off work ill i will never order off this company ahain you need to sort your staff out!

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F
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFab refund

399 sek was deducted from my bank account and I would like a refund.
Tried contacting the customer service phone number and sent emails but still got no reasonable response.
I know I'm part of the VIP members but I am no longer interested. All I want is a refund back because that money was meant for something else.
I wasn't even notified that it was gonna be deducted.
Please provide an active phone number I can call to resolve this issue as soon as possible.
Thanks

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L
12:05 am EDT

JustFab just fab

I have 2 credits of £35 on the just fab sight. I cancelled my VIP membership but they still charged me 2 lots of £35 after they told me I wouldn't be charged. This is £70 OF MY MONEY! Can not apparently be refunded and on the site it is impossible to spend as the prices rocket up "unless you are VIP" absolute scam of a company. How do I get this money back?

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L
12:24 pm EDT

JustFab service

I called to cancel my membership as I not long can afford to pay the £35 a month as I released I got charged this month as I forgot to skip the month, I got told that I can not have a refund as I'm not entitled to one and that £35 is all I have until I get payed again! I never complain about anything but my circumstances have changed and I can no longer just treat myself if and when I want to! I don't think this is very fair at all as now I have NO money at all!

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S
SarahD123
, GB
Aug 08, 2019 3:30 am EDT

Its absolutely disgusting, i have had the same problem, the best thing about it is if you don't spend your £35 credit then you loose it !

Justfab are just a company that rip people off.

They should be on rip of Britain !

ComplaintsBoard
E
7:21 pm EDT

JustFab unauthorized charges

In January 2018 I bought shoes from justfab.com website.
They asked to become a Vip member to have a discount. So I did.
But it wasn´t clear at the website that I was making a monthly subscription. Since then, they´ve been charging $39.95 to my account.
As my account is a joint account, my husband usually controls it. He didn´t notice those charges, he thought it was something that I really bought.
Yesterday my husband computer wasn´t working so I checked the account my self and noticed a charge from Justfab in April. I didn´t buy anything from them since last year, so I kept looking and saw this recurring charge, EVERY month. And I never got any product from them.
I called them and cancelled subscription but they refuse to refund the money. They say that I accepted their terms, but I really didn´t, or at least it wasn't clear what I was accepting.
I want a refund of the amount of $559 that they took from me.

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E
7:13 am EST

JustFab unwanted payment debited

Ranquet Emma
Sundvej 2, 3 TH
8700, Horsens
Danemark
[protected]@gmail.com
+[protected]

Dear Sir or Madam,

I am writing in order to complain about the poor service provided by your online store, justFab.dk.

Indeed, on the 09/10/2018 I ordered an item in your online store (JustFab.dk) and I did not untick the offer that permit to become a VIP member.
However, this offer was not obvious to notice and I have not, at any moments by mail or by any other means of contact, been informed of this registration. So I paid 46, 79 euros the 06/11/2018, 46, 76 euros the 07/12/2018 and 46, 74 euros the 07/01/2019, against my will as I did not know I was a VIP member.
Besides, you will notice that I have not ordered anything else since the 09/10/2018. It shows that I had no need to use this VIP offer.

Therefore, I would be grateful if you could give me a refund of my 140, 29 euros that have been taken from me. I trust you will understand my situation, I am a student and I can't afford this kind of service.

Best regards,
Emma Ranquet

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R
3:58 pm EST

JustFab return items

I order some boot on a Cibermonday, after wait for 14 business day to my order be deliver, they deliver the wrong product, I return the product the next day, and I been waiting for the product to arrive, and suppose to arrive yesterday, and for some reason, the product is been return to JustFab, nobody knows the reason, now the product is sold out, and in order to get the same product i need to wait another 3-5 weeks to arrive to me, and when i ask for a refund it will take 7- 10 business day to get my money, this website is a scam, somebody needs to see what is going on with this business and close if needs to be close.

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B
3:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustFab services

To whom it may concern.

I have ordered coat on the 23/10 after delivery time was normal but the coat turned up to be size xxl instead of xxs.
Even though it was inconvenience for me to returned with printing the label and waiting to be collected, I thought mistakes happens and was understanding about the whole issue.

Yesterday after a month from the initial order I received what I thought the xxs size coat. The coat I received was xxl!
I cannot understand why when I wanted to swap the coat for the size I ordered initially I received the same xxl size coat!

I think Just fab doesnt treat customers fairly and it's not being honest with them.

Probably did not have the size I ordered and decided to sent the large one in hope I will accept it, and just fab will make a sale anyway.

I do not appreciate the way I was treated. I would rather accept if I was told that this coat in xxs is not available and I wouldn't wasted my time.

I understand mistakes happens - but the same mistake twice!- it's just pure ignorance and telling the customer that you don't care.

Regards

Very disappointed and dissatisfied customer.

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H
11:40 am EDT

JustFab shoes

Extremely poor service, tricks you into a VIP membership. They refuse to refund even though it is not clear on their website that you will be charged £35 a month. One big scam. I called up them twice just to be hung up on, took ages for anyone to listen to my concerns. Kept refusing to stop my membership saying it was my fault I signed up, it was not in any small print or on the website that I would be charged!

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S
7:31 am EDT
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JustFab shoes

I'm very unhappy about the service at just fab. I had a problem before with an order I had placed so they gave me credit in my account as refund on my first order. I have a wedding to go to so I wanted some new sandles. So I placed an order on the 25th July (the wedding is on the 18th August so plenty of time) weeks go by and I still haven't received my shoes. Then yesterday the 15th August I get an email saying the item has been returned and I'm getting a refund. So I called JustFab and they claimed nobody was home when they tried to deliver it 3 times. I live in a pub that opens at 8am and closed at midnight. So there is always someone available to receive packages. I'm guessing they didn't try. They wanted to give me credit again but I asked them what the point was if I don't receive the item? They agreed a bank refund but I'm still stuck the day before I need to travel to the wedding without shoes. I think this is appalling. Please advice what can be done about this.

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K
11:37 am EDT

JustFab representative/charges

I have not had a Justfab membership since January 2018 when i was charges $39.95 back then and told them to cancel me. I have not created a login and I have not made ANY purchases since then. All the sudden in July and then again in August i start seeing charges of $39.95 each month out of no where. Again i have not purchased anything or done anything with justfab. So i call and speak to Laura who is right away she is doing the bare minimum and unhelpful. I tell her i used to have an account in January and i cancelled it and everything has been fine with no charges since then and all the sudden in July and again in August i get charged two $39.95 fees. And all Laura said to me was that maybe if i didnt created a multiple account i wouldnt be charged. Again i told her i never created multiple accounts and that atill doesnt explain how i have had an acct cancelled since January with Justfab and on THAT same acct i get charged 7 months later. So because she wouldnt belp me and kept lecturing me i told her to get me a supervisoe. After her cutting me off when i was talking and making me wait 20 minutes for a supeevisor and her placing me on hold and coming back on the line saying nothing, and me talking saying hello and her not anwsering she finally asks if im still on the line and she has supervisor Chan on the line. I told him what happened and all i want to know is that my account has been cancelled and my card information removed from their system and my money refunded. I also want to know why i start grtting charged 7 months later so i can make sure it doesnt happen again and he tells me i had created a justfab account back in 2016 and then created one in jan 2018 - i told him i dont remember that but if i did its because i forgot i had an acct since it was TWO years later! And what does that have to do with randomly out of the blue getting charged 2 charges in July. Even he confirmed the account was created in Jan 2018 and no purchases had ever been made on it and i had not ever logged in or "skipped" any months yet i was charged and he just kept it sounded like trying find a reason to tell me why they were right and it made absolutely no sense. Instead of just apologizing and telling me that they cancelled and refunded everything and he apologizes for the inconvinence he tells me nothing of the sort and then tells me im blacklisted from Justfab because i made two accounta and they dont allow that. Are you serious?! I dont even care because i will NEVER order from Justfab again based soley on these 2 reps and these charges but to be so rude? I cannot believe. I am in complete utter shock. These reps need some coaching in customer service.

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M
4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFab just fab

Hi I have a 3 credit unit worth £105.00 which I don't really need to use as has no need to shop for anything at the moment. I feel like I would like to look for something just for the sake of spending it. But I would rather have the money back to spend on important things such as basic necessities in our household. I must admit in the beginning I forgot to skip the month until this credit built up to £105 value. Could you help me please in desperation to sort this for me as I'd rather have the money value than clothes and shoe and accessory shopping. Thank you so much. I would really appreciate your help in this dire need.

Mrs. Castillo
[protected]@yahoo.com

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M
8:20 am EDT

JustFab emails

I have unsubscribed several times and emailed to say I am not a customer so stop sending me newsletters. I'm still getting them! I've now taken screenshots of the unsubscribe process and where it asks you to click the unsubscribe button the writing is very pale and hard to read. When I clock on it the process just keeps repeating and nothing to say you've unsubscribed.

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C
2:15 pm EDT

JustFab your shipping department screwed up

I changed my shipping address in the beginning of the week. I also called, and emailed your company multiple times. Before deciding to order this month. I had been skipping the last 3 months because of a previous issue... And now your company sent out my 2 orders today, 1 package going to my new address, and your company sent my second package to my old house, in another state... So I just called customers support, the staff member was completely rude, and told meit was my issue, and thati had to call fedex, and track my package down... Im sorry but your company screwed up... Not me. If this isnt resolved and mypackage not found and shipped to me. Youcan cancel both my orders, and I will never purchase from you again. This shouldnt have happened. Or made to be my problem. Thats the worst customer service ive ever dealt with. And I feel highly disrespected...

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11:54 am EDT
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JustFab complaining about the tv advert

Every time i watch my music channel the really annoying advert comes on & puts me off watching that certain channel.

The woman screaming 3 times on the advert is very disturbing and really gets me frustrated.

It actually stresses me out and even upsets my new foster dog.

Can you please get rid of that advert and find a better way of advertising your shoes. I beleive this advert puts alot of people off like myself.

Kind regards

Miss S Wilson

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J
3:41 pm EDT

JustFab scam overcharged

Yes this has been happening to me for a year now i've been getting charged $40 every month faithfully and didn't notice until I went to see my account activity and I just called the company and they kept trying to tell me that I had options, could buy stuff, it was savings in the long run etc & kept cutting me off when I was speaking until I went off and started getting angrier and louder and told them "you are stealing myyy money from my bank account! Not only that but I never authorized to buy anything, or $40 to be charged every single month when i'm not receiving anything or purchasing anything!"😡then he cut me off again and said um but it's like you're saving because you have a choice... So I told them again "I didn't have a choice if I was being charged for over a year without my consent, I want my money back now!"😠 so I spoke with them and my bank and now I have to wait for the refund to come in or my bank will go after the company.

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JustFab Customer Reviews Overview

JustFab is an online subscription fashion retailer that offers a selection of shoes, clothing, and accessories. Customers can browse through an array of styles and designs tailored to their personal fashion preferences. The service provides a monthly membership model, where members receive personalized outfit picks and have the option to purchase items at discounted prices. JustFab emphasizes convenience and personalization in its shopping experience, aiming to provide fashion-forward products for a variety of tastes and occasions.

JustFab In-depth Review

In Summary: JustFab offers a trendy and diverse selection of footwear and accessories, tailored to subscribers through a monthly membership model. With a user-friendly website and a range of stylish products, JustFab appeals to fashion-conscious shoppers. However, the subscription model may not suit everyone, and it's important to be aware of the terms to avoid unwanted charges. Quality and durability can vary, so consider reading reviews on specific items before purchasing. Customer service is responsive, and the brand has a strong social media presence, engaging with its community and offering exclusive collections through collaborations.

Website Navigation and User Experience: The JustFab website provides a seamless and intuitive shopping experience. Navigation is straightforward, with clear categories and filters that make finding products a breeze. The site's design is modern and visually appealing, enhancing the overall user experience.

Product Range and Selection: JustFab boasts an impressive range of products, including shoes, handbags, and clothing. The selection is regularly updated with new styles, ensuring that customers have access to the latest fashion trends.

Pricing and Value for Money: JustFab's pricing is competitive, particularly for VIP members who receive discounts on products. The value for money is generally good, though some customers may find the quality inconsistent with the price point.

Membership and Subscription Model: The JustFab VIP membership offers benefits such as discounted pricing and exclusive deals. However, it's a subscription-based model that requires attention to monthly charges. Customers should be aware of the commitment and the need to 'skip the month' to avoid automatic billing.

Quality and Durability of Products: The quality of JustFab products can vary. While many customers are satisfied with their purchases, others have reported issues with durability. It's advisable to read reviews on specific items to gauge their quality.

Size Availability and Fit Guide: JustFab offers a comprehensive size range and a detailed fit guide, which helps customers find the right size. Reviews suggest that the fit can be hit or miss, so checking the fit guide and customer feedback is recommended.

Style and Trend Relevance: The brand is known for its fashion-forward and trendy designs. JustFab stays up-to-date with current trends, offering styles that are often seen in fashion magazines and on social media influencers.

Ordering Process and Checkout Ease: The ordering process on JustFab is straightforward, with an easy-to-use checkout system. The website's performance is smooth, making the shopping experience hassle-free.

Payment Options and Security: JustFab provides multiple payment options, including major credit cards and PayPal. The site uses secure encryption to protect customer information, ensuring a safe transaction process.

Shipping and Delivery Services: Shipping times and costs are reasonable, with options for standard and expedited delivery. Some customers have experienced delays, but these instances seem to be the exception rather than the rule.

Packaging and Presentation: Products from JustFab are typically packaged well, arriving in branded boxes or bags that protect the items during transit. The presentation aligns with the brand's fashionable image.

Customer Service and Support: JustFab's customer service is generally responsive and helpful. They offer support through various channels, including phone, email, and live chat, to assist with any issues or inquiries.

Return, Exchange, and Refund Policies: The brand has a clear return and exchange policy, with a generous timeframe for customers to send back products that don't meet their expectations. Refunds are processed in a timely manner, according to customer feedback.

Customer Reviews and Testimonials: Customer reviews on JustFab's website and third-party platforms are mixed. While many customers are happy with their purchases, others cite concerns with quality and sizing. It's beneficial to read a range of reviews before making a decision.

Loyalty Programs and Rewards: JustFab offers a points-based loyalty program for VIP members, rewarding customers for purchases, reviews, and other interactions with the brand. These points can be redeemed for discounts on future purchases.

Brand Reputation and Transparency: JustFab has a mixed reputation online, with some customers expressing dissatisfaction with the subscription model and customer service. However, many others enjoy the VIP perks and product selection. Transparency regarding the subscription details could be improved to ensure customers are fully informed.

Environmental and Ethical Practices: Information on JustFab's environmental and ethical practices is not prominently featured on their website. Consumers who prioritize sustainability may need to do additional research or inquire directly with the company for this information.

Community Engagement and Social Media Presence: JustFab has a strong presence on social media, engaging with customers through various platforms. They actively post updates, respond to customer comments, and create a community around their brand.

Collaborations and Exclusive Collections: The brand often collaborates with celebrities and influencers to create exclusive collections, which adds to the appeal for customers looking for unique and trendy items.

Overall Satisfaction and Recommendations: Overall, JustFab offers a unique shopping experience for those who enjoy staying on-trend with the convenience of a subscription service. While the quality and fit may vary, the style and affordability make it an attractive option for many. Customers should be aware of the subscription details and read reviews to ensure satisfaction with their purchases.

How to file a complaint about JustFab?

Here is a comprehensive guide on how to file a complaint against JustFab on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with JustFab in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with JustFab. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against JustFab on ComplaintsBoard.com.

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Contact JustFab customer service

Phone numbers

+1 (866) 808-4003 +44 203 695 3830 More phone numbers

Website

www.justfab.com

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