KFC
reviews and complaints

KFC South Africa the branch in Rifle Range Bassonia . Was refusing to assist us as when we entered the store My husband and I with his sister and her girlfriend we are all gay. And white my husband his sister's girlfriend kissed when entering the store refusing to assist us claiming sytem down but they are helping coloured lady before us also all that is using the drive thru. As the regional manager told me they have to take your order manual as well as the money we we told sytem of we can't help you. As we left an Indian lady was assist as well as the Muslim couple that came in the drive thru was also being assist. We also noticed that the majority of the staff was sitting in the restaurant and eating there meal were only customer are being seated. This store is racist and Sexist.

The KFC Branch in Hartbeespoort at Sadiba Plaza is the worst ever. This is the second time in two weeks that we were turned away due to the fact that their chicken was not cooked yet. We were told to wait 15 min for it to cook. The lady serving us did not know what we were talking about when we tried to order a streetwise 5 meal either. This is realy pathetic.

A female assistant manager and Kayla at KFC in Redmond she was having an altercation and cussing at a crew member named Austin she is yelled and had an attitude and screamed at him to get off her forwarding this that and the other news.I am Friends with the Board of Directors I was at your store and witnessed this happen at 5:30. I recommend she be replaced by someone who has the ethics to be a assistant manager.

The manager at this kfc is absolutely rude and undermines every customer we waited 45 mins for wings and when we asked to speak to her she told us to shut the [censored] up and wait in line this is not our father's shop she then gave us the customer care number which was closed at the time and she gave us another number for the shop which she herself picked up and told us where to get off I've never had such service anywhere

First... if you go through the drive through.. it's rediculous the time you have to wait to get your order! ... had I gone in originally ... I would not have ordered... I've been in the store numerous times... it's filthy.. nasty.. dirty.. it stinks! The food on buffet looks like it was cooked last month.. rehydratesd snd put on the buffet! It used to be nice and clean and the food was good.. I love kfc... but you couldn't pay me to eat at the pauls valley ok franchise! Someone definitely needs to make a surprise visit! It's disgusting!

The workers are not doing a really good job and also they are greeting their customers. The service is really bad because we order our food and it took almost 25 minutes to get our food and also I ordered two mash bowls and it took 35 minutes to get it and my child was hungry and they took so long to get our mash bowls so she didn't have the chance to eat. So just letting u know that u need to work or to talk to the employees at the area.

Why is it everytime we come to KFC Meyerton they have no fillet for twisters or ice cream or the cold drink machine is always out of order.

Like tonight we wanted to try the 'new' products with ice cream BUT ONCE AGAIN the ice cream is out of order! We hsd to wait 10min in the drive through for a streetwise 2? I mean REALLY?

And the staff is never friendly

I visited Kfc Nongoma yesterday after work bought myself Twister box meal...two wings Fries Crusher n the Twister.Only decided to eat it this morning only to find the Twister chicken is grilled not like your normal crunchy outer skin...Im confused do you guys have a new menu in place or somebody just decided to take a short cut and not fry the chicken.

My husband called into ellenbrook kfc, he went through drive through.. He had ordered a dinner for two and when he came home we did not receive any of that.. What we did get was 2 large chips that were really cold and very old (not fresh at all) we got chicken nuggets and few pieces of disgusting chicken.. We didn't even eat the chicken, looked old and not fresh.. Was really pissed 😡 off as this was our tea instead we threw this out incase of food poisoning..

After driving 9 miles one way to your nearest store to me..Then 9 miles back home .Had ordered a 12 pc meal that cost a total of $33.47 Just to get all the way back home and have no biscuits in my order..Well not very happy and was not about to drive another 18 miles for biscuits..This is the 2nd time I have complained of things missing in my order from the same store..The last time you sent me a lousy $5 coupon...What a joke.That don't even cover my gas money...Sad to see a multi million dollar business Treat there customers this way and just give them a slap in the face when they bring it to there attention..

Highly disappointed in today's experience, the branch in Springfield where I purchased my new bucket, which came with 8 pieces of chicken, False Advertising... I waited 35 minutes for my order needless to say the cashier that checked on my order never give me my till slip, after a hard day at work an the heat I just wanted to get home to my kids... Now I cannot even enter any competition... I will not return, why do decent people always get ripped off. I won't be returning period.

On Thursday the 13th December at 15h00 I wanted to buy a Variety lunchbox and 2 of Streetwise two meals at Sediba Mall Hartebeespoort KFC. Please chech your cctv footage for confirmation.
At first the counter told me I owe R110 rand, I asked if the cash register is not working, I wanted a slip. Only then did the lady use the register, I paid, but the change was wrong(as displayed), I called her back, and she then called the manager, they claim to forgot to add the Streetwise 2s. This employee or more of them, do not add items on the register, so it does not show as sales, I am sure they are thieves and are stealing from the owner of this store. You need to let him know and to investigate this.
Thank you
Frensch

Someone filled out a job application in Louisville ky. It was a paper job application. This was in May or June of 2017. I have never worked at a Kentucky fried chicken. I was not residing in Kentucky when this happened. I would appreciate this websites help in this matter. Their website is kfc.com. I appreciate your help on this issue. I have c9mplained to the ftc as well.

The Incident occurred on a Thursday in November of 2018. The Franchise is located on Washtenaw ave near the boarder of Ann Arbor and Ypsilanti, Michigan. I walked into the building and went to the counter. I observed that none of the employees appeared to be busy. All were essentially walking around ignoring customers. I stood there for approximately five minutes with no employing saying a word to me. The only time anyone came to the counter was when a pizza delivery man brought there meals. A heavy set woman with red hair extensions, who appeared to be a manager, quickly came to counter to pay for the meals and walk back away from the counter. Again nothing was said to anyone. By this time other customers began to come to the counter. Another manager walked out to fill his cup with a soft drink and walk back behind the counter, and say nothing to any of the customers. Another employee walked by and scowled at the customers. Enough was enough and I decided to leave. The entire time that had elapsed was at least ten minutes. This gives new meaning to the term fast foods. Normally I don't complain and I realize the public can be a pain to serve, I've been there. Nothing could this justify treating customers this was way.

I placed an order at 14:15 for just 10 zinger wings - and it's now 15:45 almost two hours later and I still haven't recieved my order and when I called to cancel they didn't want me to cancel. This is very unfair service, both the calling and the delivery services. I don't think I'll ever use it again and I definitely will not recommend it. I'm really appauled with the services that I received and I'm upset because KFC is usually good

Hi, I purchased a Hawaiian burger meal last night from your store in Galleria Mall, needless to say food disappointing yet again. Burger fillet was cold, burger had no lettuce, it was falling apart basically. The fillet was cold n gummy like it was fried in the morning and kept aside...

Besides the tasteless food, your store needs to be cleaned thoroughly, as we entered there was a dirty mop n cleaning stuff right at the doorway, in the store itself had a terrible vile odour which makes you want to throw up.

Just some info, my family opted to have Macdonalds coz they hate KFC, but I said no let's give them another try, well I was highly disappointed to say the least.

Terrible food and honestly a health consultant should be auditing your store soon!

Just orderd a break is wrap and only 1min after ordering and paying I get told there's a 6min waiting time for the egg. And to make matters worse I waited about 5min just to place the order. No one at front counter to take my order. Everyone busy in kitchen and and no one to take orders at counter. (KFC Newton Park / Port Elizabeth)there should always be a person at the front counter