KFC
reviews and complaints

It was raining so I decided to go through the drive through - after 30 mins (And no way out of the drive thru) I was next to order, placed my order and moved to the next till where I handed the cashier my credit card, after trying 3 times she tells me they're offline/call audit office! No problem, I drove off as the food wasnt even ready.
I went back (Inside) after drawing some cash and I told her I wanted new food as its surely cold by now.
She then "shouts" the order to the back and refers to me as "this girl" not "customer".
I then catch them warming it up in the microwave and then re packaging it! I mean seriously! So I told her I could see what they were doing and they all had a fat laugh about this!
Long story short I recieved the food after about 1 hour and it was totally incorrect and had no sauce and the chips were ice cold, along with a pubic hair in the boxmaster!
Needless to say they definately put something in the food as both my bf and myself had food poisoning!
To top it off the payment went off my credit card 3 times!
I bet the paper roll just ran out and the incompetent cashier didnt even know!

On 8/16 I went to the kfc to purchase dinner for my family. I asked the clerk how many pieces of chicken in the variety pak, of which she replied 8 plus the popcorn chicken. When I got home and took the lid off the bucket, I almost fell over. The bucket was about 2/3 filled. The strips were about 2 in long and 1 in wide. The breast, wing, thigh, and leg were so small it looked as if it came off of a baby chick rather than a chicken. Smallest pieces of chicken I have ever seen. This was supposed to feed a family of 4! What a joke!
Check the bucket if you are feeding more than 2 people. I can't believe I paid $21.00 for this. What a shame & shame on kfc!

I went to the KFC in Sandton (On Grayston Drive). Amongst other things I ordered 3 "sprinkle pops". All 3 sprinkle pops were about 5 centre meters from the top. The coleslaw which I ordered was also extremely "shallow". This is not the first time and is an absolute rip off. If the franchise is doing this to every customer they are saving a fortune. I certainly will not go back. I would rather pay more than be ripped off. I also tried to find an official website in South Africa and not even Google could find it so I have to assume there isn't one.

My sister and I went to the drive through in Kettering and ordered a variety bucket for us and my children, however once we had done this we changed our mind to the bargin bucket which we felt would benefit more for who was going to be eating at home. On approaching the window we asked the gentleman if we could please change our order as (we had tried to do it at intercom but hadn't worked) the man at the window replied 'No' I proceeded to ask why not as the chicken had not been cooked especially for us and he said no I can't take it out once it has been entered...Just tell me what you need! My sister replied so you won't change our order, again the man replied no just tell me what you need! she sid forget it well just take it. So they prepared our order and we drove home, only to find that when we arrived home our order was incomplete, so not only ws the staff at this fast food establishment very rude but insufficient aswell...not very good for a large fast food chain with such a "high reputation" shouold that still be the case for Kfc. I look forward to your response.

We live in a town(chowchilla)that has very little restaurants; So were delighted when we found out that we were going to have a KFC/Taco Bell restaurant coming to town. Well, we have purchased chicken there 4 times now, and it has gotten steadily worse with each visit. The first 2 times, it was just fried chicken...No seasonings whatsoever. What ever happened to the "secret recipe"?
The third time, my chicken was extremely undercooked. I took it back, and was given more of the same. I couldn't believe it! I took it back again, and told the clerk I just wanted my money back. No more ### food. They need to train their people, or they'll be out of business soon. They lost me as a customer at that restaurant. Sincerely, Terry Macky

Dear sir/madam

We as a family of 4 has a routine of going for kfc on every friday knight, we have been in this routine for about 8 months now and for the first time we have been disapointed with our food, we see ourselvs as part of the kfc family.

On friday night we have ordered our usual food, 1x family feast—2x dbl crunch burgers—2x zinger burgers—
The family feast only had one cole slaw, no chips at all and the 2 zinger burgers were invact 2 burgers rapped in the papper that you do the kiddies burger in, it was not even in a burger box, if im not mistaken it looked more like junior burgers.

I would like you to see that your staff maintain the good service and the quality of our branch,
We are staying 28km away from your store and if we stayed closer I would have returned it the same knight. We dont know if our order got mixed up with some one elses or were your branch short staffed and they were under presure.

My slip shows: 15 ntombi chk 1320 31 jul 09 19:30 gst 0
Amount of r202.50

Thanx for your branch and please dont let your standards go down.
Compliment your staff on all the previos orders that we were happy with.

Regaurds

George cameron
[protected]

The KFC in Lihue (only one on the island) advertises that they accept Visa credit cards. When I presented my card, I was asked for ID. I told her I had no ID on me and she said they could not accept my credit card without ID. The manager was brought out. I asked her if she was aware that the contract with the Visa corporation prohibits them from denying service if no ID is presented. She didn't know and didn't seem to care. The Rules for Visa Merchants specifically says, "Althought Visa rules do not preclude merchants from asking for cardholder ID, merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a cardholder refuses to provide ID."

I went in and there was flies nearly everywhere you looked especially behind the checkout wher food was.
i asked to sit in
i ordered they said it will take a minute
so i sat down they came with a bag with all the food in and everybody else sat down got a tray.
i ordered a toasted twister meal the lettuce was brown.
i asked for tomato sauce and bbq they said no bbq
i sat down again a girl came around with a cloth and wiped the table she made the table even dirtier than it was before
so i just walked right out leaving my food

i whent to kfc a while ago the service was terrible the man dropped my box meal on the floor looked up to see if i had noticed and when i said im not having that he told me that none of it had hit the floor i wasnt in the mood for complaing then. but today i have just been and the service was terrible i oredered a hot rods meal with beans and coke when i took it home which is only a 2 mins drive i got a cold hot rod cold chips and a cold burger i also recieved what look like one of the staffs beans that they just threw in my box which was half full so i didnt even get anything of that i have thrown it in the bin as i dont know what else they may have done to my meal dont think i will be going to any kfc again as its ### (excuse my language) but i think its appauling how they treat customers they ignore you unless you are a skinny girl with your belly out...

Finally got my free KFC grilled chicken meal after the coupon fiasco in May and I was even more underwhelmed with the company.

It was bad enough that KFC used the bait and switch tactic to get people in the door with no intention of giving a meal away that visit in the first place, but I figured I would redeem the mailed coupon and try to give them a chance. I left knowing I will never enter another KFC ever again.

I was the second one in line a little after 1PM on Monday July 21 and the cashier was already giving me a dirty look as she noticed the coupon. When asked if I could finally redeem my coupon she just gave a empty nod yes and said I wanted slaw and mashed. I asked for potato wedges and got another nod and a "yeah". When it came time to pick the chicken the cashier took the time to find the smallest pieces that had been sitting and drying out the longest, bagged it up and I was on my way. The drumstick had about two bites of chicken on it and the breast was so dry I had to throw it away.

It's obvious that even after the public relations nightmare after the first coupon, the company is trying to get off as cheaply as they can. I'm sure the long delay in getting the coupon was a ploy to hope people would forget the offer. I was probably lucky to get mine and wonder how many were "lost" in the mail. The coupon had about a 2 week window to use it and I again will assume that's so people hopefully misplace it of forget to use it in time. The capper is them employee telling me I would get slaw and giving me the dirty look when I wanted another side and then finding the nastiest pieces of chicken available they could not sell anyway. It would not surprise me if the monthly training this month is how to make people trying to redeem this coupon as unwelcome as they could. I did feel unwelcome and will never set foot in another KFC again.

KFC at 6851 Beach Blvd. in Buena Park is running a scam. Here's how it works. This KFC does not accept credit cards, only debit cards. When you order, unbeknownst to the customer, the order taker "conveniently forgets" part of your order. Customer is given a machine to enter debit card PIN, and the machine has scrawled across the bottom that there's an 80 cent charge to use a debit card (a face that was never told to the customer in advance). Once customer gets his or her order and discovers that an item is missing, customer must pay again using the debit machine, getting scammed out of an additional 80-cent "fee" for use of the debit machine. This is being done systematically to bilk consumers.

Myself and my family went into kfc franchise store at parkhead forge gallowgate glasgow.I ordered a family bucket which they gave us.We also asked if we could have some gravy and they told us it would not take long.Ten mins later i went up and asked for my gravy to be told that their microwave had broken down.Considering our meal was cold by that time and they could not even come up and tell us that the microwave was broken. I said to the customer advisor i thought it was a disgrase as our meal was ruined and it would only have took her to let us know we could not get the gravy and we would have started to eat our meal, instead of that the meal was cold and most of it went into the bin.The customer advisor did not even attempt to get a supervisor for us so we just walked ou

awaiting on your reply

Brian Boyle

On Sunday 5th July I was on my way to Johannesburg from Zimbabwe, I stoped at KFC Musina to get something to eat, when, we got there, there was a long line, we stood in line only for one lady who is appreantly a resident, of Musina, who jumped the line, I enquired with the cashier Emily who attended to her as to why she was doing that, since we have been in the line for a long time, why doesn't she cater fro people who are already in line, she complied, but her collegeue Rebbeca, I think that's her name, she said I was mad, crazy and to ### off, i got offended, and asked Emily if she can call the manager, which she was hesitate to do, because Rebbeca kept telling her not to in their native Venda Language, I kept on insisting i wanted to see the manager, eventually Wilson as he is called, was the manager in questions. I told him what Transpired but he didnt say much as it seemed he was afraid of this Rebbeca Lady, i got very angry that when asked him to tell the lady to apologise he refused instead he gave me two bowls of mash and coleslaw, that made me even angrier, i threw the mash next to the cashier who had insulted me.

I think as a paying customer I didnt deserve that kind of treatment, I will never set foot again at the KFC Musina, the staff does not have any good customer service. These people do not deserve to be working with the public, as they have stinking attitudes.

Thanks

Sharon Mpofu
+[protected]

I'm inquiring about the long, long, long waiting lines in this KFC. When I visited this KFC yesterday I waited over 45 minutes. When I placed my order there's no more wings and It's what my wife wanted. I normally wouldn't have even wrote if It wasn't for my wife who has Cancer. I can't understand why we as Blacks spend majority of our money in KFC's and we have the poorest service. I really enjoy KFC, but due to excessive long lines and my ailing wife who I was bringing from Chemotherapy yesterday, I stop going as much. Now I don't feel the manager is on her job. You got one employee cleaning up, one taking orders and two pulling orders and they're slow as hell. I figure the person who's not really cleaning should be helping during the dinner rush hour. No one should spend an hour in a KFC. You're running out of food during rush hour. I use to work at a couple of fast food places and the service never was this bad because we cared about the people who patronized our restaurant. Is there anything you can do about the service, I'd greatly appreciate it. sincerely Craig R. Papino [protected]@yahoo.com

I would like to know when these fast food places are going to teach their employees to package your hot foods seperately from your cold foods. It never fails, whenever I go to get some food to go...they ALWAYS mix the hot and cold in the same bag. You don't know how many times my ice cream was soup when I got home and I only live about 1/2 to 1 mile away depending on which fast food place I go to. Salads, cole slaw, pies, parfaits, ice cream are always put right in with hot steaming food. Not a good practice, never mind the fact that food is ruined. Years ago my husband and I got extremely sick (food poisoning) from a KFC while on vacation. I don't know what was bad, but it could have been the cole slaw in with very hot bucket of chicken. It took me many years to eat at a KFC again...but now that I do...they are still doing the same practice. They should NEVER, NEVER put hot with cold for health reasons and for the quality of the food.

A friend of mine went into the KFC in Payson, Az asked for the bug order of grilled chicken. She was told that it would be about a nine min. wait, she said that's fine. The manager or owner came out and said we are going to mix fried with the grilled because if we give you all grilled there won't be any left for any other customer if someone else wants some. She said no I want all grilled that I paid for. Manager said I can't give it to you.My friend said you would rather make me unhappy to sell the grilled chicken in smaller sets to maake more money she said yes. That's pretty poor service -don't you think. Manager was also saying something about her oven had just been fixed or something. That isn't the customers problem. This KFC had changed for a while now it's going right back to the way it was.People will quit going there again and they won't have to worry about cooking any chicken. I don't know how many times i've been in ther and they get my order wrong 1 out of every 3 times because someone is more interested in there cell phone than the customer.

Thanks,
Diana Russell
P>O Box 2331
Payson, AZ. 85547
[protected]@q.com

My name is J Parker i went 4 a kfc in the above resturant with my family..the resturant was filthy dirty, floors tables counter, wen got food was cold and raw inside, asked to c manager he was out saw a lady named Bev, there was 7 laughing and joking behind counter, hard to get served too. i ask 4 table to be wiped and was met with a lot of abuse, then sum one sprayed table as we were eating ..wen i said we were eating he replyed cleaning tables ok...Bev and staff thought was a joke bad food bad cleaning bad manners is wot they had, i got 2 family buckets and had to leave the lot disgusting..i am a MP 4 mossley hill liverpool...and if u as a million pound company cant sort this hygene out and ur staff, im sure i will be able to do something..Awaiting ur reply J Parker...

Been to almost every KFC outlets in Penang and it seems all the outlets have the same issues.
Not too long ago, KFC started its credit card payment option service. I was delighted since I often make purchases for my family and also for events which can total up to a huge amount on the bill.
Unfortunately, it seems the credit card service is more of a sales gimmick. Most if not all the outlets does not accept credit cards!

I went to a few outlets which gave me straight forward answers stating they do not receive credit card payments even though they have the machine and the credit card sticker at the entrance.
Some outlets will say they accept but after you make your purchase they will inform you that the machine is out of order or offline.
The best experience I encountered was in Megamal Pinang KFC outlet, the manager in charge was manning the counter. When it was my turn to order I asked if the credit card machine can be use, he told me to go to the next line(the current cash register credit card machine I'm queuing does not work). So I went over to the next line and queued all over again. Again this time the cashier asked me to go to the next line because of the same problem. In the end after repeating the same process for 5 times, the last cashier told me that the machine is offline.

So I ended up walking away and head over to McD. I tried complaining through e-mails, suggestion/feedback forms...all to no avail. It seems they would just chuck it away. There isn't any proper channel for these types of problem to be complaint or handle here in Penang/Malaysia.

KFC Complaints - Poor service!
Posted: 2009-6/13
Poor service for the second time in two weeks!
Arrived at the store today and told them of the problem with the last order. Ordered a 16 piece bucket of grilled chicken meal last week. They put 8 wings, 2 legs, 4 thighs and two breast in last weeks order. They asked why I didn't bring it back or call. I live 35 miles round trip and I called several times and they would not answer the phone.
I told them I wanted 4 breast, 4 legs, 4 thighs and 4 wings just as the order should be. Trusting they could count after a complaint, I went home. Arrived at home and open bucket and had 8 legs, 2 wings, 3 thighs, 1 breast. Tried calling them again 8 times with no answer.
While taking my food I noticed the manager walking around the food cleaning out his ears where they were cooking. Gross!

Complaint Rating: Two thumbs and a foot down
Company information:
KFC
3222 South Main
Lindale, Texas
United States
Phone: [protected]

May I start by saying kentucky fried chicken is a great place to eat, but on the morning of wed. june 3rd there was a white older lady employee smoking inside the store, I belive her name tag said Margrete, when we walked in she was just there standing by the door inside the buisness, and had the nerve to tell me i'll be with you in a min., I started to dine in after I got my food, but decided not to because she was using profanity toward the cook in the back, my 3 year old doesnt' need to hear that..