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1.0 361 Reviews

Kogan Australia Complaints Summary

2 Resolved
359 Unresolved
Our verdict: If considering services from Kogan Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kogan Australia reviews & complaints 361

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7:01 pm EDT

Kogan Australia 65cc cultivator tiller seeder

This product was ordered in February (order VDMXEYEV), paid for ($279) by Paypal and dispatched on 13 February 2018. However, it was not used until yesterday (19/03/2018).

When a start was attempted, the starting cord handle broke into three pieces. A start was achieved by pulling what remained of the cord.

Within minutes, the cultivator failed to respond, both to the throttle and the on/off switch and could not be stopped. It accelerated to full throttle and required two people to hold it while the fuel was drained from it.

I do not wish to have this machine repaired, since I consider it unreliable and dangerous.

My Kogan transactions have until now been quite satisfactory, but in this case I would like to receive a credit for $279, or the right to use this amount to purchase other Kogan products.

I do not hold Kogan responsible for the failure of this machine.

Robert Dalvean
25 Warwick Road, Greensborough, 3088
[protected]
robert.[protected]@gmail.com

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10:55 pm EDT

Kogan Australia email with following my case

Dear Team,

I emailed to your CS Team about my vaccum status, as your team members help me follow up my case as the vaccum cannot being fixed, so I suggested few opinions, we were keeping emails till last Thursday.

I do understand we got a long weekend, start from last Friday till now, I do not get any email or one sentence from your CS Team, even the staff said raised to the senior team,
I am very upset that No one would like to reply a customer one word! Even you can reply me "still handling" instead of none!

So, my vacuum cleaner sent back to your office on 13/2, also you provided the replacements they are not I want or similar as my previous model, I told few ideas to deal with it. However no one reply me at all!
I cannot believe at the beginning you guys response me quickly, and now even one word like wasting your time.

I am very upset with this, if you guys cannot make anything to me with this kind of service, I recon refund to me as soon as possible then I can get a new vaccum cleaner!

Thanks,
Teresa

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1:21 am EST

Kogan Australia customer service returned faulty tv, return number ra1217995

Return number RA1217995

Your customer service is disgusting.
You've had my returned tv now since the 29th of January, after I had it for only 2 days & returned it faulty.
Lack of response to emails is pathetic. You do not allow phone calls for customer service, only email help is available & you don't reply.
Send me a new tv for god sake, its easily rectified but you dont. So now I'm complaining out loud.

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3:03 am EST
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Kogan Australia egyptian cotton towel sets

Not long after I bought the towels I complained to Kogan that they were shedding and there was fluff all over the bathroom and my body. I sent photos as requested, and their reply was that it will go away and persevere with them. Almost now 18 months later it is still happening. Of course now they are saying the warranty has run out and they cannot refund me, but as a goodwill gesture they will replace them, but they asked for photos of the towels and the fluff. I did as requested, and now they do not reply to my emails, they completely ignore me.
I believe that Kogan buys stuff from suppliers that do not sell, or have gone into receivership such as Dick Smith, at a very low price, and then resells to unsuspecting buyers who think they are getting a bargain.

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9:45 pm EST
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Kogan Australia voucher code to activate the kogan sim that I did not receive and kogan not able to help

I purchased a small 365 day plan on promo for $152.10 on 3feb18. I waited till I received the sim to then activate the phone, but could not do so as it was requiring a voucher code. I never received one, so have been in contact with kogan to request if they did send me a voucher code to please just resend it, so back & forth at least 20 times without much luck.
Kogan customer center said they are not able to help as the online people I made the purchase from are different and they don't obviously communicate, and the online people do not have a phone contact nbr... So I had to email them...20 emails later, I do finally receive a voucher... But one for a completely different plan... It was for xl 30day 23gb plan for $49.90... I paid $152.10.?
So whats happened to my $152.10 and why have I got one for only 30days..? At $49.90 a month..?
This is for my mum who hardly uses the phone but needs it, as I did this same thing last year and it went smoothly.
When I requested that if I could get a refund or even a credit to my account, so I can purchase another small plan and start again, kogan tell me they cannot refund me without a voucher nbr..?
But I didn't get one..! How can I give you a voucher code when I don't have one..!

This is the payment I made on 03feb18.

• visa-kogan.com t3ndm9fw melbourne au#3381277 (ref.[protected])
-$152.10

Rozz morris

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8:04 pm EST
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Kogan Australia atlas c300 convertible notebook

**** DONT BUY ****
It specifies that you can extend it witha SSD M2 up to 500GB. This is important as the words 'up to' means that inserting a 500GB does NOT work as it also takes the 64GB and ant SSD storage into account.

please see - http://www.gadgetguy.com.au/kogan-altas-cheap-13-3-convertible-notebook/

Dispute two tickets absolutely no response from there support or customer services team.

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2:18 am EST
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Kogan Australia spin mop

Dear / sir madam, please note i'm sending you a copy of the e mail as I send it to help desk, there are lots of empty spaces, you have to go down to the very low of the page. Re : this issue this it is the 3th time that i'm geting refuse by "help desck" // Re: [Kogan.com Help Desk] Re: Follow-up for Kogan.com Phone Call
jose deus
6:19 PM (27 minutes ago)
to Kogan.com
I'm extremely disappointed, and offended!. You are saying that I'm a lair?. We are Kogan customers for a very long time and never have question or enquirer your Service before, we have been happy with the services and conditions.
Can assure you that if you look at the "bottom of the e mail offer" that was send to me, there is the mop offer and it said "chosen just for you"! until 25 - 26 January 11.59!
I can tell you I do want this Mop, and I would it purchase even with out the Free Shipping!. I wont be any richer or poorer for $ 14 worth of "free shipping". But yes I'm insisting on this issue for the moral on your behalf of not respecting an advertising that if it is not what have to be, why did you published and send it to me?. And my own credibility, I do not like to be told that I'm LIAR! As well as I have said I want the product, and I will be purchasing it else were, where my money, and customer credibility it would be appreciate! Money it is not my "Issue in this matter, with you" it is Moral, Trust and credibility both ways! Ahhh, It is not JOSE contacting you it is the "Wife" judith deus!
Wed, Jan 24, 2018 at 4:02 PM, Kogan.com wrote:
24 Jan 2018 | Can't see images? View Online →
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Kogan Premium 360° Spin Mop with Dispenser and 5 Mop Heads
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Hurry, offers expire 11:59PM (AEDT) 25 January 2018 unless extended.
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Prices, availability and shipping are correct at the time of send and are subject to change.
Prices exclude postage unless otherwise stated.
You're receiving this email because you are subscribed to the Kogan.com Members List.
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On Wed, Jan 31, 2018 at 1:58 PM, Kogan.com Help Desk wrote:

#- Please type your reply above this line -#

Your request #6325058 has been updated. Reply to this email to respond.
Note: Responding to this query before we have replied may affect your position in the support queue. Our goal is to respond to all inquiries as quickly and accurately as possible. Thank you for your patience.
Thomas M (Kogan.com Help Desk)
31 Jan., 13:58 AEDT
Hi Jose,
Thank you for your reply with this information.
The email you have attached does not have the Kogan Premium 360° Spin Mop with Dispenser and 5 Mop Heads you were looking for.
The email where this deal was featured was on this email from the 22nd of January
If you have any further questions or concerns, please get in contact with me again.
Kindest regards,
Thomas M
Customer Care Team

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12:43 am EST
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Kogan Australia product and service

I purchased a 65inch tv just before Christmas. On Christmas day I open it up, plugged it in and see a obvious vertical dead pixel line. I contacted kogan on numerous occasions and you finally agreed to send it back for inspection for either repair or refund. Because of the crappy service I received from the beginning, I wanted a refund. It took 2-3 weeks before you even picked it up to inspect it. I was told it will take 14 days before you replied. Well it's been almost 20days with numerous email to you and I still haven't heard anything. You guys are impossible to reach by phone and now won't return my emails. I want to know what is happening with my case. I am extremely angry and frustrated. I will put a complaint in to the accc if I don't get a response in the next 24hours. This behavior is unacceptable

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Update by An Thai
Jan 31, 2018 12:44 am EST

I purchased a 65inch tv just before Christmas. On Christmas day I open it up, plugged it in and see a obvious vertical dead pixel line. I contacted kogan on numerous occasions and you finally agreed to send it back for inspection for either repair or refund. Because of the crappy service I received from the beginning, I wanted a refund. It took 2-3 weeks before you even picked it up to inspect it. I was told it will take 14 days before you replied. Well it's been almost 20days with numerous email to you and I still haven't heard anything. You guys are impossible to reach by phone and now won't return my emails. I want to know what is happening with my case. I am extremely angry and frustrated. I will put a complaint in to the accc if I don't get a response in the next 24hours. This behavior is unacceptable

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3:17 am EST

Kogan Australia 65 inch tv

Purchased TV early late December 2018. TV arrived in good shape and the packaging was also undamaged. I plugged the TV in and no sound at all. I have left several written messages on their help line over the past two weeks and have not received any contact.

I will now contact Fair Trading with my complaint. I guess the low price is a signal of the lack of customer service and support. My advice now would be pay the extra 25% and deal with a reputable company.

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Stmifi
, AU
Apr 23, 2018 8:44 pm EDT
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I'm a fellow Kogan complaint member and just wondered if you had any luck with Fair Trading? I have contacted them recently regarding Kogan falsely selling me a TV (saying it had a feature it does not have).

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11:37 pm EST

Kogan Australia samsung galaxy s8

I bought a brand new galaxy s8. The battery was faulty and I immediately sent the phone back. Kogan admitted the phone was faulty and refused to replace it with a new phone. Want to send me a refurbished phone despite the fact I paid full price. The customer service line doesn't work!. Please replace the phone with what I paid for or refund my money. I have lodged my complaint with fair trading.

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6:51 pm EST

Kogan Australia Agora smart tv

I have a 49" Agora tv on assessment for now mor than 14 working days as per their policy and now they are asking me to wait more. The test to be done takes 5 minutes but the issue is the quality or faulty wifi and HDMI modules.
I have requested a refund from the very beginning but I've been told a decision won't be made until the assessment is finished. They had plenty of time unless they have SOOOOO many faulty product that it's too hard to handle

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3:37 am EST

Kogan Australia kogan cheap tv

I bought a tv from kogan.com and it arrive faulty. Tv needs to be sent back to kogan. Instead of replacing the tv for a new one right away they are "fixing it" and advice it will be send back in 1 month. If I used the tv for a period then fixing it as a warranty issue then it's fair enough. As far as I know kogan have send me a faulty tv knowing that it will need to be repair and give me a refurbish tv. And it takes 1 month for which is not my fault to begin with.

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6:44 pm EST

Kogan Australia samsung galaxy s8 - wrong supply - locked for eu sim only

Beware of buying, they take your money, supply wrong product, refuse to ship exchange till you send their wrong supply, after you return their wrong supply, they need again 15 Business days to evaluate, check before they confirm refund or exchange, I was treated for a toss when I bought Samsung galaxy 8 for $872, they supplied a product which is locked for EU SIM only, I paid them on 23 Oct 2017, today on 13 Nov still waiting for refund even after returning the product, all in I suffered all the pain, agony, hardship of going to post office, and this guys do not care anything for their regular customers - not even a regret or how did it happen !

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12:46 am EDT

Kogan Australia new 4k agora tv ceased working within 6 hours.

I purchased a brand new 4k Television from Kogan. In less than 6 hours of it operating the TV screen went completely black, leaving us with nothing but audio.
Kogan's response to this is after four days of exchanging emails with questions is for me to fill out a form, follow a series of instructions as to re-packaging the item ( Because they accept no responsibility for damage in transit, if it's damaged that's my problem - No responsibility seems to be their motto ) and ship it back to them so that they can ascertain what is wrong with it and carry out any repairs.
How disgusting.
I purchased, in good faith, a brand new TV from Kogan that was essentially dead on arrival. They now want me to wait for them to collect the item, assess and carry out any repairs, and then, when that is done, to return to me what is in fact a reconditioned TV, not the brand new product, which I paid for in good faith.
Any other self respecting retailer would have apologised for the inconvenience, provided a brand new TV, and collected the rubbish that they originally provided.
But Kogan are not any self respecting retailer. I was given the distinct feeling that this is not out of the norm for Kogan and that in fact, what should be an embarrassing situation relating to the quality of Kogan's products, is a mundane occurrence that its staff are well versed in dealing with because of their frequency.
I am so outraged by this event, and the arrogance and contempt of this company towards a customer, that I have lodged a formal complaint with fair trading.
Be warned, do not buy any television products from Kogan as they are, as is obvious through my experience, and after now seeing many other similar complaints regarding Kogan and their Televisions, of extremely poor quality.
Remember! Six Hours! A brand new 4K Television that didn't even last Six Hours!
Remember, I paid for a brand new 4K Television that will in reality be a reconditioned, refurbished television.
Remember! I will be without a brand new TV for weeks whilst they arrange to collect, assess and repair it.
Six Hours!
And Kogan think that this is all fine!

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Jennifer Jane
, US
Oct 24, 2018 4:02 am EDT

We purchased a SMart 4K HDR television that won't display at 4K with HDR.

Their answer? It sometimes does, so that is not false advertising. Heap of [censored] mob, passing inferior products off at inlfated prices and providing no after sales service. Have complained to the ACCC and going to take it to our MP. Freakign false advertising and getting away with it.

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PaulClovelly
, US
Jun 12, 2018 6:35 pm EDT
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Same story as the above. I got 9 months out of my television (I must be one of the luck ones!) and then it was completely dead. Contacted the help desk, took photos, packaged it up for collection but the courier never arrived. For some reason it was cancelled. It was 2 weeks and a huge amount of emailing before the courier finally collected the television. In the meantime I had to go out and buy a replacement television . Another couple of weeks and I had to chase Kogan for an update. Yes they agreed the television was faulty and they would replace. Given that I had already bought a new one, I asked for a refund but of course that was denied. When I received the shipping info it turns out that the replacement is a refurbished unit and only the remainder of my original warranty - now 2 months thanks to Kogan dragging the chain - would apply on the 2nd hand, refurbished unit. Help desk have now shut down all communications with me. I too have referred it all to NSW Dept of Fair Trading.

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Bune
, AU
Nov 02, 2017 4:08 pm EDT
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I had a similar experience with Kogan warranty service. Also a brand new 4K however mine had colour verical and horizontal lines when first switched on. Contacted Kogan “service’ and a similar long winded process started like send us an email telling us more, send a photo of the problem send a photo of the box etc. not together but one request after the the other several days apart. Then came the “our service provider will call to arrange pickup”. They didn’t i had to chase them a week later. Kogan said give us a day and a 90 minute window to pick it up. The service provider in contrast picked a day to suit them a week out and wanted a 7am to 12 noon period to pick it up but they didn’t turn up in that time frame. Contacted Kogan again who was very defencive about this agent so another 5 hour pickup window was arranged another week out and now several weeks from taking delivery and same story no pickup by 12 noon even though i rang the agent the same day to say i have to go work at 12 so it needs to be picked up before that. Not sure if they did turn up at all that day but the agent certainly hasn’t contacted me. I have now referred the matter to the ACCC and NSW Fair trading.

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7:59 pm EDT

Kogan Australia king size bed

I now have an email trail of 18 emails back and forth with kogan who refuse to allow me to return a king sized bed that arrived too firm, and poorly constructed so that the springs cause the person on it to "roll off" when close rot the side of the bed. The so called RRP advertised was $3799 and i was advised that the supplier sells them at this price. That is just a complete lie. The supplier, BDirect, appears to be a shell company with many people complaining about it. I've purchase beds before and the one that arrived firstly arrived rolled up!. thats usually not a sign of a $3799 bed. I immediately requested a return and was initially told that it would be picked up by courier for $40. which i accepted. About 2 hours later i was sent a retraction staing that the item was a premium product and as such not able to be refunded. Since then i have contacted the ACCC and the Consumer Affairs group in my state and am awiating advice or action. I estimate that at least 4 hours has been spent by Kogan staff in denying my plea, and my attempt to be rational. As a result the brand damage is pretty much permanent with me, which is a shame becuase the company iw ork for spends more than $20k per year on Kogan monitors. We wont be buying from Kogan in future as we believe that customer reputation is paramount.
What i received was a cheap and nasty $500 bed that is useless to me. What annoys me is that i took the gamble that this was perhaps a $1500-$2000 bed bought on economy of scale principles, but it just isnt. It doesnt even stack up to local $500 beds ive tried and seen at retailers.
To me, this is all kinds of levels of wrong. I've been advised that Kogan doesnt need to provide a return if i changed my mind. This isnt technically true either as many companies provide this such as Big W, Coles and otehr big retailers. Besides, i dd not change my mind, the item did not meet expectations which were heavily influenced by the RRP $3799 claim which as far as i can see is just bogus. I have a $2500 bed currently and there is no way on earth this is a $3799. I make this assessment based on 25 years working as a professional engineer, tertiary degree qualified and years of experience with products of all kinds.
What is most amazing to me is the disregard of reputation over a potential loss that amounts to the effort to restock the item, as i would be paying for the return fee of the courier.
It appears that Kogan will adhere to its policy regardless of the economic and social realities.
Regards,

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4:41 pm EDT
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Kogan Australia kindle

On 13th July l ordered a Kindle. Nearly 1 month later l still have not received it. I have since cancelled my order and asked for confirmation of refund, yet have heard nothing from Kogan.
5 attempts by Kogan were made to deliver the Kindle. Each time the address was incorrect despite me advising them on each occasion of the correct address. I was advised that it had been redirected to my local post office only to find that it wasn't there either. I then had confirmation that it was being redirected to my home address (given that they kept omitting my are number from my work address), only to learn that they had sent it to my incorrect work address again.
Kogan has had my money for nearly 1 month. The present was a gift for my daughter's birthday which had long come and gone.
I have my own business and an offer of a token gift etc would be the least l could do to restore good faith to the customer ...but not Kogan, they can't even acknowledge my letter of complaint nor advise me of my refund.
I'm so disappointed. I have used Kogan many times but will not in the future, not only wont l recommend Kogan to my friends, l will go out of my way to discourage them from even considering using Kogan.

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12:20 am EDT

Kogan Australia samsung dual sim phone

I bought a Dual Sim phone and one of the sim cards always defaults to the non existent 2G Network so it can only detect calls on one of my numbers. Their specs show the phone is Dual Standby but that is just not true in Australia.They told me even though I can't receive calls on both Sim cards, I can still insert two cards and that justifies listing it a Dual Sim phone and therefore I have no claim and they do not care about the "Dual Standby" claim on their web page.
I wasted $400 and this mob do not give a damn.

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3:23 am EDT

Kogan Australia refer a friend scheme

I referred a friend who bought a 365 day plan however I didn't receive my $10 credit. I understand from her that she used the link but when I wasted 40 min waiting for a Kogan rep to assist me all I was told was that she needed to use the link, then be logged in & spend over $35. She can't remember if she remember if she was logged in... nor should it be that difficult to receive the whole of $10 when I've recruited a new long term customer for Kogan.
All I want is my $10 credit- surely it's not that hard!

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6:12 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Kogan Australia - can't reach customer service

There are many positive reviews about Kogan but my experience was not so great. I have ordered an item from www.kogan.com and received the wrong one. All I wanted was to get a replacement but I could not reach customer service. People say that Kogan is a great place and that they have a great customer support service, but I don't see any! I tried to call...

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5:48 am EDT

Kogan Australia seller is scammer and better don't deal with them

I placed large order on the website www.kogan.com.au and the total sum was $1, 500. So the seller sent me confirmation info, where he told that the delivery would be for free and within 5-7 days. After that he never replied to my emails, as well as he didn’t deliver my order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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chaddy64
, AU
Nov 05, 2018 3:14 am EST
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I purhchase this product in August and just recently opened it to use. The bed stayed for only two hours and deflated . I purchased this in good faith as an alternative bedding for guests. I would like to request a refund.

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Damien Denny
, US
Oct 31, 2018 8:36 am EDT

I didn't want to wait this long for the phone. It was meant to be dispatched on the 15th. I want a refund please so I can buy it from apple

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Waheed Uddin
, US
Oct 28, 2018 3:18 am EDT

For the TV which I bought on 18th October 2018, two out of three HDMI port are not working.
Kindly suggest the fix at earliest.

Order ID 8EQBB8ZH from Dicksmith.

Regards,
Waheed.
[protected]

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Agi Kajtar
, US
Oct 27, 2018 3:37 pm EDT

I bought a Kogan 11, 000 kw portable airconditioner in February 2018. I've sent multiple emails and complained on your website. All details have been provided in the first two emails and Facebook private message. Please obtain that information then contact me to discuss. If I don't hear back I will raise this with Consumer Affairs

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John Herbert
, US
Oct 28, 2018 8:59 am EDT

we have scanned a few photos and turned the machine off. we have tried to scan more photos and the screen does not show the image to be scanned now, it doesnt make any difference to whatever mode we enter to capture the images there is no image to view

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Lsh1963
, AU
Oct 27, 2018 3:40 pm EDT

Just would like to thankyou for my 1 day of extra gb you gave us for your 4th birthday..pity i couldnt of had more days to use it only 1 day...

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chaddy64
, AU
Oct 28, 2018 4:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I recently purchased the above and just used it on Saturday. However it went flat in two hours. I would like a refund please. I purchased this in good faith for the purpose of if I have a guest over I can supply them with a comfortable alternative bed.

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priyantha gamage
, AU
Oct 22, 2018 6:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
I purchased a 28" computer monitor on 17/04/2017. Order number CERNQRX&. After being used fr couple of month, this is not working at all now. I guess power button is faulty . I hope this item is still under warranty period. Can you please send new one for the faulty one?

Your early reply to this appreciated.

Kind regards

Priyantha Gamage

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Ian6030
, AU
Oct 21, 2018 11:50 pm EDT

I bought a MU 8010 tv order number kufjal48 which was advertised as Smart and specified "Freeview Plus"

I have enquired how to access basic Freeview plus functions

No one has gotten back to me

I'm concerned it hasn't got the functionality advertised

I would like to be compensated

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George Rizakis
, AU
Oct 15, 2018 1:44 pm EDT
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Hi,
I have been DR $39 on 20/8/18 on my credit card with following details
Kogan.com HD3AN9X6 Melbourne CREDIT CARD PURCHASE $39 20/8/18

I know nothing about this transaction and would like to know what this is for.
I reside in Melbourne Australia
I can be contacted on [protected] or george.rizakis@deakin.edu.au

Please help
Thanks
George

Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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