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Kogan Australia Customer Service Phone, Email, Contacts

Kogan Australia
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1.0 361 Reviews

Kogan Australia Complaints Summary

2 Resolved
359 Unresolved
Our verdict: If considering services from Kogan Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kogan Australia reviews & complaints 361

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J
4:50 pm EST

Kogan Australia 18 litre fridge

Ordered a 18 litre fridge freezer for work before Christmas as I need this for my job as I travel after less than 3 weeks the electronics screen would power up but had no functions and compressor would not work I have contacted Kogan multiple times with only an automated email coming back . I would just like a replacement sent as I need this for work ASAP I have contacted the commissioner regarding this issue

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9:58 pm EST

Kogan Australia kogan ultimate robort vacuum

Purchased and received this product in Mar 2018. After almost 8 months working well, the charger station has now no power. In last 7 weeks, I have been trying to contact Kogan via phone and online for support in warranty process but no luck. Please help?

Dispatch Date
21 Mar 2018
Invoice Number
[protected]
Reference
MLHN7RNP

Contact Details:
Thanh Nguyen
252 Harvest Home Road
Wollert, VIC 3750
Australia
[protected]@tpg.com.au
+[protected]

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8:33 pm EST
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Kogan Australia items not dispatched and no reply to emails

I purchased 3 items on january 7. One was sent and received. The other 2 are said "dispatched' but there is no tracking number. I sent multiple emails and received no response. The customer number in australia is just an answering machine and it is impossible to talk to someone.
I cannot cancel my order since there is no link on my account page. I would like a refund.

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11:58 pm EST

Kogan Australia 32" led smartertv™ (android tv™, smart tv)

Hi guys,

I'm really hoping that at least you will take my compliant seriously as your customer care staff are not helping and I have no way of getting help from your live technical support team, even though I have paid for the 5 year extended care.

The issue is:
I bought the kogan 32"led smartertv™ (android tv™, smart tv) and at the time I was advised of the following:

Adam (kogan.com help desk)
Nov 6, 09:34 aedt"whilst we are unable to guarantee compatibility with third-party apps due to their
Nature of being frequently updated by developers, you can certainly use the smartertv's google play store to download and install additional apps such as netflix. This model also has a built-in chromecast function, which means you can stream virtually any compatible media to it from your mobile device."

So from that I understood that even though I can download the app for netflix, it may not work, but as it has an inbuilt chrome cast, I can stream netflix to the tv.
For some reason I am unable to stream netflix to the tv but can stream youtube to the tv from my samsung tablet. I have been using google chrome cast for a while & understand how to use it.

So my work around is that I have had to install an external google chrome (taken of my other tv) to stream netflix to the kogan tv, which means somethings wrong.
Furthermore, my remote for some reason is draining the batteries within a week, even though now I just don't watch this tv, another thing wrong.

Can you please please help me as I have been a kogan customer for over 7 years & have promoted your company highly, but now have been strongly let down by the service & product.

My email is: [protected]@hotmail.com
Mobile: [protected]
Order #lxfe7bhn

Best regards

Stephen rozic

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7:50 pm EST
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Kogan Australia kogan computer 13.3 two in one tablet laptop

I've been waiting to Kogan about my laptop computers for weeks now and with no favourital outcome.
My request number is 699849
I would like to talk to somebody because of emails they take to long for someone to respond.
I'm very angry. I bought 2 laptops from Kogan. I've sent both of them back because they didn't work properly
Kogan refunded me for one and they told me that they refunded for 2. I've kept all the corespondens
They lyed to me.
I wanted the refund for one computer and the second one replaced or repaired.
If only Kogan would get in touch with me we could sort it out.
Please help
Friedrich Gabriel
Tel [protected] or email [protected]@iinet.net. au

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11:56 am EST

Kogan Australia 21" self-propelled petrol lawn mower - vs850

Broght a mower and got delivered on the 13/12/2018. Used it first day it broke. I then had to update a picture of the broken part etc which i did. It then took 2 weeks and KOGAN came back and said the manufacture said they will send the part out and i am to fix it. Which i dont think was great but i went with it and did it. THat part broke straight away. I got back to KOGAN and advised them same thing part broke i think its a problem with where the part goes into and not the part they keep sending. Then they finally came back to me and advised that i have to upload a video of the broken part. I advised them they have a picture its just a part and they can use that. Ever since then no reply and i STILL have not been able to use my lawn mower. I then replied and advised i would like a replacement for this one or my money back so i can go buy a mower from elsewhere. Have not had a response from that either.

I want this sorted as i spend about $420 on this mower and not able to mow my lawns.

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12:37 am EST

Kogan Australia 360 rotation outdoor aerial remote digital tv antenna uhf vhf hdtv

I order this antenna on Jan 16th 2019
Received it today in a box (in pieces) when I ordered it your website fail to disclose that "assembly was required" if it was the case I would not order it as I'm not prepared and unable to assemble it...
Then it was sated follows:
IN THE BOX
1x Rotating Outdoor TV Antenna
1x Extra Long 12m Cable
1x User's Manual (not included)
So that is incorrect (no such manual was included)
Finally, to make things worse I am unable to contact Kogan the number provided in GOOGLE (for complaints or contact us) it's only for Kogan Mobile this is totally unacceptable that a customer has no contact number to speak with someone but is made to go through this charade of "complaint in writing"

I want a refund ASAP
my Name is
Mr Jean-Paul Paix
[protected]@bigpond.net.au
40 Leighton Drive
Edens Landing
Qld 4207 Australia

my mobile phone number is [protected]

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10:37 am EST

Kogan Australia sim recharge

I had prepaid sim plan with Kogan.
I am overseas and will not use it for a year. I was cancelling it but based on information provided on webpage, it looked it will be automatically cancelled after not recharging. However today I got a message of the recharge amount that was taken from my account. I am surprised and distressed. Could you help me in returning my money?
Shila Lohani
[protected]

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1:08 am EST

Kogan Australia karcher wc2 window cleaner

I am very disappointed how my product arrived. No outer box to protect the item. Box looks like it has been kicked around. I wanted to give this as a gift, how embarrassing. If this product doesn't work when my partner decides to use it. I will be very annoyed and you will hear about it. The last time I buy anything form Kogan. Also I would have preferred to speak with someone rather than this sort of communication.

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12:04 am EST

Kogan Australia paid money, never received order

I've placed an order on 21st December for Intel BOXSTK1AW32SC Compute Stick Mini and paid $223.03 with delivery to home address. Order confirmation has come immediately via email. Delivery has been indicated in 2-3 weeks. I've started to wander where the item I've ordered is on Monday 14th January. Logged in to website and in order progress I've found "Dispatched 1st January". Tracking number is given for Start Track delivery. I've contacted Start Track delivery and received following answer: Thank you for contacting StarTrack regarding consignment IDQZ00058637.

"From the details we have available to us, this item is not within our network. It appears the freight has not yet been picked up from the sender.

Please confirm with the sender that the freight has been dispatched. If confirmed collected we will be able to lodge a case."

For 2 days I'm trying to reach Kogan.com to find out where the product is. Sent 5 emails, only response I have is automated FAQ page references. Support phone has only automated message. No contact, no response, not able to track where item is or talk to support person. What kind of business is this? Never again order with Kogan.com!

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11:28 pm EST

Kogan Australia hold on to your money for over 3 weeks and never ship item - portable air conditioner

Kogan had boxing day sales where portable air con units were an additional $200 off. I ordered a 4.1kw portable one and paid $299. The order stated 1 - 2 business days for shipping. Eventually early January I started querying when this would be shipped. No comment or answers to emails. Eventually on the 9th January they sent me an email saying it had been escalated to a Senior representative. Still no response. On the 14th I finally had enough and told them I wanted to know when it would be shipped and would complain to the ACCC. Strangely enough that prompted a response telling me that they were out of stock due to overwhelming demand and would refund my money and give me a $10 credit on my account for the inconvenience. YET they are still advertising and selling the same air conditioner online (now at the + 200 price). They kept my money for 3 weeks earning interest in their bank account. It couldn't have taken them 3 weeks to decide they had more orders than stock. More like they didn't have it in stock, and wanted to see how long they could wait until people complained. Nice way of earning interest off other peoples money.

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6:38 pm EST

Kogan Australia kogan agora smart tv faulty product

i bought a kogan 49k agora smart tv on july 12, 2018, with 5 years extended warranty.on 12 jan 2019 while it was turned on it suddnely got little sparkles of fire and smoke coming from the back of the tv power cable port and the tv display was gone.i immeditely turned the power off.but i turn it on to check nextday and it was not turning on at all.i tried to contact kogan customer care number which is useless to lodge a complaint and there is no live chat to discuss about the incident and no email to contact them.

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9:45 pm EST

Kogan Australia faulty 50" 4k tv - still not collected still waiting on my refund

Hi there,
I am contacting you as i have had a gutful of your inferior email customer support, and you have no person i can speak with on the phone and no person to person customer service.
We purchased a Kogan 50" 4K television on December 13, 2018 and have had a number of issues with it since the day it was delivered. Kogan order # F42BVJM4.
To start with the tv was delivered whilst we were not home, the driver left the tv out the front of our house, amazingly it was not stolen. After contacting Kogan customer service they told me nothing could be done to investigate this matter which is utter rubbish - refer your ticket 6999279 - Kogan email response received Dec 22, 2018.
The next issue we have was poor picture quality, where we received another Kogan response Dec 24, 2018 and Dec 26, 2018 where we were advised the picture quality was good from the photos i emailed to Kogan, how could your team possibly verify true tv picture quality via emailed photos.
The next issue we have is Netflix freezes at any point where the only way we could unfreeze Netflix was to unplug the tv from the actual power point as the tv would not respond to any buttons pressed on the remote control. We were then provided a link and instructions to follow to rectify this issue from another Kogan response Dec 28, 2018 . The file we downloaded from the link provided by Kogan did not work, instead we kept getting error messages that the file type was incorrect.
We were also advised at the same time to download a firmware update as we also experience an issue with free to air catch up channels would freeze, which we followed the instructions exactly, and repeated this process 3 times, yet was again told by the tv that it was the wrong file.
Jan 1, 2019 we received another Kogan response advising to use a smaller capacity USB stick to download the firmware update file onto, which we did but again the same errors occured.
The next issue we experienced was the remote control became very slow to respond and very unresponsive, even when directly in front of the tv. We tried several sets of brand new batteries but this makes no difference. We received no response or acknowledgement from any emails sent to Kogan about this matter.
Almost from the first time we emailed Kogan about all of these issues it has taken 2 or more days each time to receive a response, and from Dec 27, 2018 we have requested a replacement or refund. After the firmware update files failed to rectify the freezing issues we insisted on a full refund yet it took another several days before we even received instructions to return the unit.
I then had to send 2 more follow up emails requesting that we wanted to return the tv and wanted a refund before we received authorisation to return it.
Since Monday Jan 7, we have a had a green line down the right side of the tv screen.
This product is a lemon, nothing short of a poorly manufactured product.
My wife and i are disgusted at the poor lack of customer service from Kogan, and the fact that its been 3 weeks and we still have a faulty tv and the tv is still not collected.
Earlier in the week we booked the tv to be collected on Friday Jan 11, we were told it would be collected between 2-5pm, instead Allied freight arrived shortly after 9am where we were still in the process of packaging the tv for return. The driver said he would return, the driver did not return. I then contacted Allied who advised they would return today, Saturday Jan 12, again Allied have not showed up.
I am fed up with this appalling lack of service, for goodness sake i just want my money back.
I have advised Kogan customer service that if this tv is not collected on Monday Jan 14, and i do not have my refund in full by Friday Jan 18, then i will be escalating this matter to the department of fair trading in Australia, and also applying for compensation for all my lost time, undue stress and hardship and inconvenience.

I sincerely hope that whoever you are that reads this can get this matter sorted before such lengths need to be taken, all over a simple matter of collecting your own faulty product and refunding me my money.

Regards Matthew

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Fagstone
, US
Jan 12, 2019 7:58 pm EST

you sound like a 🐺

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5:06 am EST
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Kogan Australia phone contract paid and not honoured. I am elderly and without a mobile phone service

My bank statement clearly shows that I paid Kogan $152.10 on 12th. Dec. for a further 12 months's service.
My previous contract was due to finish on 17th. Dec. 2018. Therefore I had paid Kogan five days upfront.

When my bank statement arrived I found that Kogan had deducted a further $161.82 on 18th. Dec. 2018.
I phoned at 11.30 a.m. on 10th. January and requested a refund of the $161.82 which should not have been deducted.

Today 11th. January I received the following on my mobile
"Sorry, your prepaid plan has now expired. To recharge your plan please go to accounts. koganmobile.com. au.

Please see that 1) the $161.82 has been refunded and
2) my service is reconnected asap since I had already paid you $152.10 on the 12th. December 2018 order no. #X4KXDB24

Valerie Andrews [protected]

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6:17 pm EST

Kogan Australia smart tv

I purchased a Smart Tv that was faulty. It got sent back to be repaired. It has been 2 months and still no answers on when I will receive my item back. I have emailed back and forth with 43 emails that have gotten no where! I have asked for a refund and still no answer about that. The lack of service it terrible. No communication at all. Every email I get the same response. I am entitled to a full refund of my purchase.

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2:01 am EST

Kogan Australia kogan smart tv& customer support

I bought a KOGAN SMART TV 43". within a month youtube app in the Smart TV is not working and there is no way to contact customer support thru phone apart from email.
Even though I registered my complaint #7029140 thru email, the response is really poor and very worst.

I don't have any option to escalate my complaint apart from the same email communication.

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10:31 pm EST

Kogan Australia why cancel my whole order when one item was ran out of stock

I have ordered 4 Ovela Bamboo Memory Foam Mattress Toppers in different sizes. (Order Number Order #JEZM4GJL). I understood one in Double was ran out of stock and the money will be refunded to me later. I have sent a few emails asking if it is possible to get those that are in stock to deliver to another address as I can see these items are in warehouse and hasn't been dispatched yet at that time. I had different persons from Kogan replied my email but none of them told if it would be possible to change the delivery address. Somehow, I was told on the last email from Kogan that I whole order was cancelled and money would be refunded. I really could not get this. Why would the whole order cancelled when only one of items was ran out of stock? I should be notified whether Kogan can change the delivery address and asked if I would like to cancel the rest of the items on the order before Kogan go ahead and cancel everything. I am definitely not happy about this.

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TimboAu
, US
Jan 07, 2019 4:49 pm EST
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The exact same thing has happened to me. I ordered and paid for mine on the 27th Dec and am still waiting for the other sizes to be delivered. I have had emails telling me that a Senior member will respond soon, but nothing. I have ordered many things from Kogan and have been happy with them but this just leaves a bad taste in my mouth.

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11:32 pm EST

Kogan Australia kogan 32" led tv

Bought this TV on 20th December.
No aerial cable in box so over Christmas/New Year couldn't use TV. My neighbour lent me a rabbit ear type indoor aerial, which I still use as other cables not fitting!
From DAY ONE "GUIDE" red button didn't work so having to scroll through very channel to see what's on.
* Complained via online (THEY DON'T HAVE A 'PHONE NUMBER TO CALL).
* I was asked to confirm my name, delivery address, copy of invoice and serial number so that I could be assisted further. DIDN'T HAPPEN?
*Then I was asked to make a video of the issue? Which I did and forwarded it to them.
*Then I was asked to go to links on some website, download onto a USB stick and transfer info onto TV via slot in it's side?

I'm quite elderly and not so tech savvy. What I have been asked to do so far is way above and beyond what any customer should have to do. Talk about jumping through hoops. It's under warranty and faulty from Day 1. They are obviously trying to make it as difficult as possible so that you give up.

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5:12 pm EST

Kogan Australia customer service and gift cards

I bought a $100 kogan "egift card" on 28/12/2018 and it wasn't sent. Their gift card store is completely different to their product store, and I was unable to find a way to log in via it, so the order isn't linked to my kogan account.

It's meant to take no more than 5 minutes to receive the email with the gift card. I only received the order conformation, which has "kogan.com egift cards - show now!" in the subject. The t&c linked in the only email I did receive are not applicable to gift cards.

After sending an email via their online form about the ordered gift card not arriving, I was sent a response including suggested answers from their faq. The fact that "my gift card hasn't arrived" is on their faq at all is not a good sign. The article then suggests to contact customer care on "the link below" but there is no link anywhere on the page to customer care.

Even digging up this phone number via a google search for "kogan phone number" shows how little they care about their customers. The phone number is not advertised on any of kogan's official internet resources (website, social media, etc.). When I called, they were closed, but the recorded message did not give times that they are open, and suggested replying to the order confirmation email, which is sent from a "do not reply" address.

So I waited until after 10am this saturday morning to call again, and was told to press 1 to talk to someone about kogan mobile, or hang up and call kogan insurance if I wanted to talk to them. There are no other options. They want you to only use the email form to talk to them.

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4:15 pm EST

Kogan Australia kogan 9-in-1 1000w multi food processor

Dear Kogan,

I bought Kogan 9-in-1 1000W Multi Food Processor on December 1st. I lost my client number but here is my detail :
Name : Josefa Dhea Ariella
Address : 1213/155 Franklin Street, Melbourne, Victoria 3000
Phone number : [protected]
Email : Dhea.[protected]@gmail.com

So, the grinder is leaked out. At that time I used the grinder to make Chili paste. (I Attached the photo of the product)

When I made the purchase, I bought the insurance of the proudct so it would be better if you can send the service repair or the new product off the grinder only.

Thank you

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Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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