La Quinta Inns & Suites
reviews and complaints

1/19/2019; Clarksville Tennessee . Construction has been going on nonstop since we got here and it is now 8:35 pm and they are still working. I have spoken to the front desk 3 times and each time the young woman said they would hold it down. They are right over the bed. I asked her to have them stop. She said she couldn't. Had they told me there was construction work above the room I would have cancelled my reservation and gone to another hotel this time. We always use this hotel and I have never had a problem before but I will never come back. Absolutely ridiculous and they are still pounding.

I came in expecting to rent a room and the employee was talking very rude. She was chewing gum as she spoke and just was rude no manners. She was rude to me and the customer that came in before I was there. The tone of her voice was the problem . I didnt rent the room because of how her attitude was . I asked her what was her last name and she would not say all she would tell me was Bria in an obnoxious way. I am a Business owner myself and my employees are trained and dedicated to my company and what it stands for. If she was like that with there is no telling on how she has been with other customers. I felt like I has to complain about her and her actions as an employee of a company with such great reports as yours.

My child lost her card and noticed it was lost after walking out of theatre. On my way back in to look I informed staff that I was going back into the theatre. Shortly after I walked past security started following us (mother and child). When I stopped and told him to not walk so close he was invading my personal space he told me he couldn't... then proceeded to follow less than an arms length, never asking why I was there or asking if he could help me... When I informed Security George that he made me uncomfortable he said oh well. Security George continued into theatre with me never offering assistance. When I got ready to leave I noticed he was recording me. This is wrong, I never raised my voice till I realized he thought I was going to commit a crime. How rude. Shame on you Cinemark for having employees that treat paying honest customers like common crooks. I look forward to hearing from Corporate and General manager Joel Romig.

I had to check out of my room at 1100 pm due to a lock problem. We check in around 8 pm and placed our dogs in the room. We returned at 9:30 pm to find that we could not get in our room. We went to the front desk and had more keys made and tried again. Did not open. Went back to the front desk and the clerk made 2 more keys. Tried again. Did not open. Went back to front desk and clerk came with us I guess to make sure we inserted keys correctly. Did not work. She called another individual to meet us at our room and he tried to get in. Did not work. Now our dogs have been locked in the room for approximately 2 1/2 hours and we can not get to them. Went to front desk and they called maintenance, waited another 30 minutes and he finally showed. Tried to fix the lock. Did not work. While this was going on I talked to a manager on the phone stating that I wanted to check out and not get charged as I did not stay. She did not ask me if I wanted another room but told me she would not refund my money. Crazy as I still cannot get to my dogs and the maintenance man is still working to get the door open. Finally the maintenance man got the door open and we got to our dogs so I could walk them. As I left the room I tried to get back in but it did not work again. While I walked my dogs my wife went to the front desk again to get the maintenance man before he left. He tried and could not get the door open. He kept trying and finally it opened. He then told us he had to change the lock. Now my wife and I had not eaten and had our food in a bag as we were going to eat when we got back to the room originally.

First it started on December 26, 2018, when i had called la Quinta inn in vista Ca, to book a room adjacent with 4 other reservations we had for 2 days under a different name, As I requested the rooms to be very close together, i spent 7 1/2 minutes on this phone call to the local 760 phone number not an 800 number and when I arrived on Thursday the 27th they said they had no reservation, even after I gave all my credit card information my address everything to this person and the lady that checked me in on the 27th was the same lady that said she answered the phone and was working on that Tuesday. I was quoted a rate of $79 a night, on the phone, And was also told that she would email me a confirmation to the email address I provided. I never got the confirmation.
When I arrived at the hotel on the 27th to check in she said they had no reservation for me, and was very short and sarcastic, asked for my credit card, I presented it to her and she ran it in immediately and said declined, very rudely. now obviously as soon as I walked out the office, I called my card company, they showed no transaction or even an attempt to try and run my card through.But I did give her a different card. And of course, it went through, it processed fine. Now i don't feel too comfortable having all my credit card information just floating around..And also asked why the price change to $89 per night and 99 for the second night, and she had no answer for me . So at this point I asked for a manager, i was told he would be back in an hour by the lady, so I said please ask him to give me a call she said no problem, And of coarse i never heard from the manager either.. for such a big company being ran by Wyndham well I take it you have no customer service skills here very rude and the whole attitude was very bad, very bad. No customer service skills at all!

My confirmation # was [protected]_
EK- on 12/14/18
I specifically asked for ground floor..King bed, late check out.I do this for a reason.
I am there every month or every other month to take my 92 yr old mother out ..she cannot sleep alone so I get a king bed. She is deathly afraid of elevators.

I booked this almost 2 wks in advance. I have never had this problem before.

I went to check in and they tell me I am on the 2nd floor. They said they gave me what they had. This is unacceptable since I requested way in advance. They wanted to give me 2 double beds on the ground floor after they knew I was unhappy, The girl who checked me in, Shawniqua didn't care less how I was so unhappy, neither did the other woman with her. I took the key and left, since she said she couldn't do any more for me except double beds which was totally out of the quuestin.
I then called the 800 number and the girl said it was very specific typed in that I requested a ground floor, king with late checkout.
Today is Monday 12/17 and I am still annoyed the way I was treated by the front desk.
I am a Gold level member, P09856694
I am paying 181.00 to be totally disappointed with the quality of the front desk staff.

I hope you take this seriously and maybe compensate me a free night in the future.
I trust I will hear from you soon..Josephine Carilli

Hi, I am working in 4 month. The employee work together about married. A lady control her husband who work at a maintance. She works housekeeping for a temporary time. They like to looking a trouble at the employees. They steals money tips. However, they ask the housekeeping about what number of room listing. They get a rush in time and open the door then grab money and stuff from other housekeeping duty. They also steal the new towels, sheets, blankets and stuff from the arrival shipping to work. They not giving a supervisor for new things. They make choose on themselves as like a boss than supervisor. They blames me and other housekeeping for report false about theif. We know them how plan smooth down and set up easy for theif when a manager not in office. They agree with a laundry lady for ok about take new towels and sheets. They like a prepare to do wash clothes at Laundry but know how trade it from new and old. They know how smart play in technology way. When I or other employee report, but an owner of la Quinta believe them than us because she know a maintance for a year. She think he is a good man to do work but he can be fool on her. I am afraid to seeing a happen at their business so badly. I just leaving a job because of Maintance and his wife never stop to talking too much for the problem. His wife is an easy-jealous of me and other housekeeping to work good at La Quinta Inn. Her husband like to being flirt to all housekeeping and others when his wife not seeing or work there. When she come in work. He start to act like trouble maker. Do not matter he know how play too much. If someone talk him he would like to talk a bad about you, he is turning a muplytile. Everyone believe him because of her wrongdoing. They are too mean and verbal abuse like talk bad behind the name and front so many embarrassment to all employee and guests. They case the problem to an owner and go argue toward a manager but they doesn't care about them. I rather like them to be gone. I might return to work or not.

I still have not received a response to my email in regard to my experience at your Indianapolis LaQuinta. I would appreciate a prompt response as well as a credit to my bill. This LaQuinta was totally disgusting and the manager still has never returned my phone call. That is terrible customer service. Please email me at [protected]@hotmail.com or call me at [protected] within the next three business days in regard to this matter.

Thank you,
Linda Rysdyk

I was staying at La Quinta inn Valdosta GA about a week and a half ago, I was in the lobby around noon time and I hear an employee ask another employee for a phone number and during that time the other employee snapped on the employee who asked. I was in total shock on how she snapped on this employee, not only was it rude but you can see the employee was visibly upset and embarrassed. I wanted so bad to say something to the woman who snapped on the other woman but I didn't feel it was my place. This wasn't the first time I've heard an employee speak in this manner to another employee. I'm appalled at the behavior of these employees. I feel this La Quinta could get it together in alot of ways. I will never stay La Quinta inn Valdosta ever again shame on them belittling an employee.

We stayed at the La Quinta at Quail Springs that is in OKC, OK. I had reserved 2 rooms for November 9 and 10 and checkout the 11th so staying 2 nights. We checked in and I Carrie Dowdy payed for my room with my card and my friend Sandra Paden paid for hers by credit card. We checked out Sunday morning the 11th at 0700 when we had breakfast and turned in our room keys. When I reserve a room I use a credit card but when I get to the hotel I use my debit card. After returning from our trip Sandra told me her credit card had been charged over $600 for the entire stay for both nights mine AND hers (the rooms were both in my name but we paid separately at check in) and that I better check my charges. Being a debit card I checked immediately and had been charged again but the new additional charges was more than the first charges that had been assessed to my card. I was now being charged for a 3rd night and at a higher room rate . I immediately called Steve the GM there and told him this story and that I had already been charged appropriately on my bank card and the charges he had just put on was overcharging my and needed to be removed. He told me he would "look into it". I asked him to do that and call me back as soon as he looked at it. He did not return my call but instead sent me an email that was confusing as he wasn't removing those additional charges. I tried to call him back and was told he was "busy" so I left a message. He still did not return my call so I called him back and he told me the reason for the larger amount was because I stayed 3 nights not just 2. I again told him we only stayed 2 nights and he then asked if I had turned in the keys at check out. I told him that I turned them in personally at 0700 Sunday morning when we had breakfast (we left early to play softball) and also informed the clerk there was never a hair dryer in our room so they would not think I stole it and charge me. I repeatedly told Steve that I had already been appropriately charged and todays incorrect charges just needed to be removed. Anyway, after about 3 days of repeated phone calls by me and not one returned call from Steve AND me having to email him a screenshot of my charges already on my bank account he removed his incorrect charges from my account. Well, all but an extra $14 dollars he left on there that should have been removed as well because he charged me a higher room rate. Also to mention I had added a 3rd room to my name for some unexpected friends that was there one night. So at this point I am only out $14 but what really has me irritated is that your GM Steve never apologized for this crazy 3 day mess and tons of aggravation! I would also like to mention he would not return my friend Sandra's calls either and she had to also call him repeatedly over 3 days and never so much as an apology either. Sandra and I are both reward members and as a resolution request at least enough reward points to get a nights stay at any location in the future.
Thank You,
Carrie Dowdy
[protected]@gmail.com

To Whom It May Concern,
I have been a La Quinta member since 2006. I have now reached Gold member status. Recently I received an email promotion concerning 15% off member stays at my favorite hotel and it had a link to my most used La Quinta hotel in Missoula, Mt. Upon calling for a reservation, as I spoke to the representative, the price continued to increase as we talked about pricing for hotel rooms. It literally went from 90$ to 99$ in one minute.
Also, I was inquiring about the 15% off sale pitch I received. Well, according to the clerk and supervisor, in fine print it says that you do not have to follow this guideline. I feel that this smacks of major FALSE ADVERTISING and I will from now on look for other hotels to do business with from not on.
I prefer talking and booking a room with human. All of the prices online were better than those with speaking with a human. There is something wrong with this picture. Really wrong. So I am penalized for wanting to have a human make my reservation as opposed to clicking on line a reservation that may not work for me.
I am aghast at your way of doing business. It is very cutthroat and has no human decency at it's heart. Do you really want to serve people in a better and more respectful manner than other hotels? Then I suggest you quit your false advertising to try and get people to book hotel rooms thinking that they are getting 15% off when they really are getting `15% more added to their total bill.
A shake down.
I am so disappointed in La Quinta I am considering closing my account and signing on with another more legitimate hotel.
With patience,
Gracie (Grayce) Holzheimer
La Quinta gold member

My wife and I had made reservations at La Quinta In Albuquerque New Mexico located at 5241 San Antonio Dr. Northeast, Albuquerque. New Mexico 87109. Check in was on November 10, 2018 and we would only be staying one night and checking out the following morning. We arrived at La Quinta at around 2200hrs and my wife went in and checked us in and retrieved the key to our room. We then proceeded to our room with our family to include pet only to discover that our room that had been reserved was in shambles and completely in disarray. We contacted the front desk immediately and the front desk clerk asked for my wife to return back to the front desk to try to find us another room. My wife then called me and advised that they did not have a room available with a microwave and refrigerator as we had reserved due to us having groceries but due to the time of the night and the chances of not getting another room, I told her to go ahead and take whatever they had available, to which she then advised me that they had told her that they did not have any available rooms to offer us, but would check the La Quinta across the interstate to see if maybe they could accommodate us, which also met with negative results. The front desk employee then basically told us there was nothing else he could do and left us to find another place to stay for the night. We then had to carry all our belongings back to our vehicle and start trying to find another place to stay. We luckily found another hotel within a few minutes that had a room available but ended up costing alot more then what i had already had charged to my debit card from La Quinta for a room that my family and I basically were turned away from due to its condition. The next morning i went back to La Quinta to speak with management and was able to speak with a female who identified herself as the front desk manager, I advised her of the events that had occurred the night before and showed her the pictures of what we had found in the room we were suppose to be booked into and she could not believe this had occurred and said she would have to contact her GM in which she went to the room located behind the front desk and i presume made the call. she then returned about 20 minutes later and advised us that the only thing they could do was add 2000 points to our members reward card and that the charge to my debit card would be refunded in a few days, she also made the comment that according to what she was seeing on her computer we were offered another room without microwave and refrigerator, but we had refused which is a LIE, like I stated previously due to the time of night and the chances of us finding another place to stay would be slim I was willing to let our groceries spoil just so that we could get some rest and have safety for my family . I was appalled that this was the only "thing" they could do for us being that my family was basically left stranded in a city to fend for ourselves when we thought we were headed to a nice warm room for some much deserved rest as we had been traveling all day. I asked her for a number to reach a district manager or possibly corporate office and she advised me that I would be able to find those numbers online under the rewards website.I have stayed in La Quinta's on all our vacations and always been very pleased with your services but I am very disappointed with the way this was handled. I have pictures that have been attached.

Patrick Maturino [protected]
Crystal Cardona [protected]