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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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Newest Letgo reviews & complaints

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C
9:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo iphone 5 black no breaks on screen

My ex husband shane bailey of mars hill Nc took my daughters iPhone 5 that her now deceased grandmother bought her last Christmas and sold it on his girlfriend's Facebook page kassie Robinson through mars hill letgo. We have tried to get this phone back from him for several months. His mother died and he and his girlfriend ate selling things. This was not Thiers to sell. It was physically my daughters.. Holding precious sentimental photos of her grandmother. This is so wrong.

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9:35 pm EDT

Letgo user not responding

I am trying to reach out to a user with name Alena from Brampton L6X 0E5 who has put an add a month back but she is not responding at all. I am not sure if she is receiving any messages from letgo. I am pretty sure that she is active as she has sold many items just that she is not receiving any messages. Can you please call her to check why isn't she responding.

Regards,
Gauri

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2:47 pm EDT

Letgo I am complaining about some crazy person making a horrific review

I use Letgo all the time and there is someone following me on here and consistently making horrible reviews about me how I sent his daughter sexual messages which is not true. The person's name is Adam Simpson and I need to get this guy off of my reviews. He's ruining any future purchases of my interest. I have many reviews on my review page and there all great. The latest review was 7 days ago, I first dealt with this person about 6 months ago on a conversation that went side ways quick so I blocked this person and they keep making updated reviews so some people don't want to sell to me. I just noticed that the heading of this review must be from your side where it says this review is being verified which will expose this person's lies. Once again his name is Adam Simpson he need to be removed all together from Letgo.

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2:33 pm EDT

Letgo iphone 6 64g

I was scammed / fraud from another let go customer as I contacted the bank since it was done through email transfer . Person has not got back to me on my parcel that was suppose to be shipped and nothing was in my mail like he said it would be sent or has been sent so he says . The tracking number he gave me ain't in Canada post tracking system . His let go account is now deleted and he has collected my money already . I have an ongoing investigation with my bank who will find out more about
this . Contact me for more info or if I'm able to find out more about this person . My name is Trishia Boucher . My email [protected]@icloud.com Phone number is [protected] . Here's the conversation which will make it easier . I'am located in Canada, Lac La Biche, T0A 2c0 and the seller lives in Edmonton, 2 hours and a half from where I live . I thought shipping would be better than having to travel as it didn't not come to me yet .

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Toma Romero
, US
Nov 05, 2019 3:31 pm EST

i have been a victim of scam to different hackers who almost ruined me, till i read about:(cyberknighthacker@gmail.com) +[protected] or i decided to give him a try and just lastnight i checked my credit score and saw the positive changes he had made! i have since then connected him to friends and family who all were flabbergasted by his results, i feel its only right i share him with the public as am sure there are so many in my situation...

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Leslie Keeth
, US
Sep 29, 2017 6:11 am EDT

Are u looking to hire an hacker/private investigator? I will recommend you contact charlescyberwiz@gmail.com. He helped track my cheating spouse when i suspected he was cheating, all he requested for was a phone number. He can spy on any phone without physical access. If u need to keep track of the things your teens are doing on their phone/computer or track a cheater or scammer dont hesitate to contact him.You get unrestricted and unnoticeable access to your partner/spouse/anybody's social accounts, email etc.He will never disappoint u. Contact him today!

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9:59 am EDT

Letgo Not able to send any messages

I am not able to send messages for some reason and all my messages are also deleted. I am picking up a couple things today and now I can't verify with them that I'm coming or get their address. Is there something wrong with the site?
I don't know if it's something has been done to just my account or if it is the whole site that it having issues.
Could you please advise asap as I have to pick some stuff up today and need to contact them. If it is because of the shirt I posted I can remove it. I can't see anything I'm selling as well. Other then that shirt

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UODucksfan
, US
May 29, 2020 11:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's happening again now. I'm trying to respond to a potential buyer and it says Message Not Sent.

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K Leigh
, US
May 03, 2020 10:12 pm EDT

I also can't send messages. they show as sent, then disappear. And my listings are not in the feed. It looks like they are all active, but when I search for them from my mom's Letgo, they don't exist. Also, when I go to my profile from her account it shows I have no listings and none sold. I lost a big sale due to this glitch. I've confirmed that it is only happening with my account, but is fine if I post from my mom's or my old account. this all happened shortly after I verified my profile with Facebook so I wonder if there's a problem from that. no response from Letgo help. frustrating.

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Kaiyah Bean
, US
Apr 30, 2020 8:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

same thing happened to me. I had sent a shipping fee for the product but now I cannot message this person or anyone else. I took it as a scam thinking it was just that message but I sent out a bunch of messages and none of them are showing up.

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Chadwick Igl
, US
Apr 12, 2020 12:39 pm EDT

The chat function just stopped working in the middle of a conversation. I can’t respond to anyone to sell my items.

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Sallie Lewis
, US
Mar 18, 2020 8:53 am EDT

Same issue I cant respond to any messages

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Joyner
, US
Sep 21, 2019 3:52 am EDT

Same issue here doesn't show chat here and can't post for sales... So sucks here !

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VerxTex Wreckxx
, US
Aug 23, 2019 11:48 pm EDT

I call bs on this app

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VerxTex Wreckxx
, US
Aug 23, 2019 11:48 pm EDT

This is so annyoing cant sell my stuff

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Randy Blacketer
, US
Apr 13, 2019 7:10 pm EDT

And no response from Letgo? I won’t be using this site.

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mr t
, US
Feb 02, 2019 12:57 pm EST

i cant send a message it says message not sent im missing out on a 3500.00 sale because of this whats wrong with letgo

ComplaintsBoard
K
7:05 am EDT

Letgo seller remy jackson.

We agreed to meet at 6:30. I text him and told him I had to go to the bank and was running a little late. He responded while I was driving to his house asking what time. When I did not immediately respond he said he would pass because I would be late and he had things to do. I told him I was driving and could not look at his text. I drive an hour to get there and I was 15 minutes late and he was not there. He should be banned from selling.

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1:41 pm EDT

Letgo bridal wear starlite bridal

This woman name Neacil koper told me she wanted to buy this certain dress from me. And she came to my home and in stead of buy the dress she had this old wedding dress she wanted me to buy off her. I told her I don't do that my company starlite bridal doesn't deal with old clothes like that. She got very upset and she said some very bad reviews about me. Which is very bad for my business please look at her reviews and I want her never to come on my Ada and harass me no more

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11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo review

We just got a bad review for no reason the lady lied about everything she said we didnt show up we didnt tell her sorry or anything but we did. We agreed on a place to meet and the lady agreed but then when we go to that place shes at a different store then what we agreed on. But we still went to her and took her the item to buy. But shes say mean stuff about us when we didnt even do anything to her. Were not on this app for drama but is there anyway u could take the review done we can send u the messages for proof if u need us to please let go

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1:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo black framed bullseye dog wearing sweatshirt photo

My boyfriend and I have been talking to this person Jaime Sedillo since the 4th of Sept to purchase this spuds Mackenzie photo. They told us they'd meet us and failed to respond to our texts and letgo msgs even after reading them. The wife msgd me and said she was sorry that her phone was stolen and would talk to her husband about giving me the picture. She told me her husband wanted the full price of 50.00 although we agreed on 30.00. Tonight, sept 18th, we were supposed to meet again and we waited over another hour for them. We called, left msgs and nothing in return. We want to say this is the worst letgo seller we've dealt with and we've bought alot on this site from others.

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10:52 pm EDT

Letgo samsung note 4 sold by tanya findlay

I recently bought a Samsung note 4 from user Tanya f. I paid cash for the product and now Tanya f has reported it stolen resulting in my phone service getting shut off. How do in either get my money back or get the phone cleared for not stolen? Also her ads are false advertising she promised as well as her ad said the note 4 was unlocked for any service, that is not true at all.

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1:36 pm EDT
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Letgo they want to return the item they bought from me

The person came and checked out the phone from me, the phone is brand new never been used. I negotiated the price with him. He put his own sim card in it to check it out. He checked the phone out for at least 15 mins. I am guessing he set it up as his own as well. Now he texted me saying he does not like how the screen, he says its smaller than what he usually uses, and that he gave it a try and he is not happy with it. I am very weary about meeting with this person again, they kinda weirded me out. We shook on the deal and he gave me $160 when the asking price was $200. Should I meet with him again to give him is money back and get the phone back, or should I say no refunds? Thank you.

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12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo check payment amount far exceeds amount of item sold

My name is Barbara Cramer. barbara.[protected]@gmail.com.

Erans Williams contacted me regarding a product I had for sale. I told him it was the first time I had used LetGo, so please be patient with me. He said he wanted to buy a $100 item, but was out of town for work and would send a check. The check would be for an amount over the asking price, because he would have a "Mover" pick up the item, and the extra money was for his fee. Erans asked for my phone number and address, which I provided.
He asked me to delete the item from LetGo, and while I was looking online to find out how to do it, I came across this very scam.
I received the check today for $600 and took it to the police department and made a report. He texted me numerous times from phone number
[protected]. There is a notice saying Account pending moderation on LetGo regarding his account.
Thanks for you consideration.
Barb Cramer

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5:10 am EDT

Letgo my ad for looking for medical marijuana patients was discarded

why was my ad discarded i understand drugs are not allowed but medical weed is leagal through L A R A i am a card holder in michigan and was looking for patiants also with a mmmp card so this was a leagal ad so why was it discarded ? i did not break any rules or selling products that was not leagal i have been selling on letgo for some time now and this is the first getting something discarded if its leagal to be a caregiver and to have pataints in the state of michigan please tell me why my ad has been discarded thank you in advance .;... my name is kevin martin please email me with results at [protected]@aol.com or through the letgo site thanks

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5:56 pm EDT

Letgo my posting of fidget cubes in state college pa

Stop flagging my [censor]ing post, I change everything about it and your still flagging it as a damn duplicate, I want it to be more recent because I deleted it over a month ago and now I go to post it and your constantly flagging it! Very disappointed in you guys I tried making a new account to and it is still saying it is a duplicate. I just want to sell my item and you people are preventing that.

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1:27 pm EDT
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Letgo beats, ben michael

I wanted to make aware to whom it may concern about an assault on a 17yr. old that took place yesterday as a result of this site. When the 17yr. Old boy walked up to Ben's truck to inquire about the transaction the boy handed Ben the 2 Mario 3Ds games and when the boy felt something was'nt right he asked for them back, and at that momment that's when Ben backed his truck up and was head on with the boy. The boy was scared and started running and Ben was chasing him down the street in his truck. Ben stopped in the middle of the Street, got out and approached the boy. The boy was pushed to the ground and choked from behind using a choke hold. After Ben choked him he got back in his truck and threw out just the case the games were in and said "what is this [censor]" then drove away with the boy's games. Once the boy arrived at home the police were notified and they contacted medics. When fire and ambulance arrived the report was taken and medics determined he needed to be transported to the hospital. We spent all day yesterday in the emergency room due to this assult. I want to try and prevent this from happening to anyone else and their family. The turn out could have been A LOT worse and I think there needs to be a better way of controlling this site and protecting minors from the use of it!

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10:19 am EDT

Letgo left bad review

I was left a bad review after the man, Jacob Fuerst, did not show up to meet after saying he would. We had talked about a meet up for me to sell some Gameboy Advanced games for $20. I am in high school, and this man is a [censor]. I have another seller, so the issue isn't the money itself, it's the rating my account will receive. I'd like to continue selling, therefore the bad rating just does not look good for my account. Very odd man child, please resolve.

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9:48 am EDT

Letgo rude

So I have been trying to see my boyfriends PS4 for him but he's been having a lot of issues with the console, he couldn't find a cord to it and the controllers weren't charging, so I decided to take the product down until we could figure out the issues. I was the verbally abused by a buyer who was mad that I took the listing down, I did try reporting him last night but he since continued the aggressively rude abuse. I've included pictures of the things he said to me.

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10:32 pm EDT

Letgo messaging not working

So every time I get a message or look in my messages, all the threads are blank and I can't receive any messages that were sent to me. It says I have a message and when I open the thread the whole thing is blank. So basically I've tried everything and nothing is working. I need this to get resolved so I can continue selling.its interference is becoming a problem as I can not have any contact with the people wanting to buy my products nor can I buy anything from anyone because I have absolutely no contact with them. I'm not sure if this is a technical error or something is going on with my settings but I've done everything I can and it seems to be a technical error or bug within the app.

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Eli Bessudo
, US
Sep 17, 2017 1:44 am EDT

This is happening to me as well. Someone please help!

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7:40 pm EDT

Letgo a customer

I tried to place a complaint on the customers page but it would let me. I bought a vacuum cleaner off of a lady yesterday. I sent them a message today advising then that it had only worked for 5 minutes then stopped and they blocked me. She had advised me when we met up and in the post that it worked great . the name is Joshua Drake. I am out $20. I had buy another vacuum cleaner that is working great now. I am not sure if there is something that can be done about this. Because she false advertised it.

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5:20 pm EDT
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Letgo about brandon thai this was his name.

He meet me in grand saline for me to buy 2 rings he took my money and left with the two rings.He lied to me and me the ring was 10k gold but they were 18 k gold plated.I told him I wanted my money back and this when he had my money and took off with my money and rings. I tried to text him but he blocked me as soon as he screwed me out of my money.Now he has both rings on let go again to sale .why can he keep ripping people off and you doing nothing about.He should not be able to sale .and I want my rings are the money back can you help me with this or not.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Letgo contacts

Phone number

+1 (347) 433-8912

Website

letgo.com

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