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Light In The Box
Light In The Box Customer Service Phone, Email, Contacts

Light In The Box
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www.lightinthebox.com
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2.2 875 Reviews

Light In The Box Complaints Summary

271 Resolved
602 Unresolved
Our verdict: Engaging with Light In The Box, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Light In The Box reviews & complaints 875

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Newest Light In The Box reviews & complaints

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L
10:37 am EDT

Light In The Box clutch

I purchased a clutch on 7/7/2019 and requested express mail to ensure I received my order my 7/13 for a event I was going to. Mind you the express mails ensure delivery within 3-4 business days. By the time 7/13 came I had no order so I tracked the order and it was in Jamaica New York. I submitted a ticket online through their website and it was a system generated response that did not address any of my questions. Now we are at Monday 7/15 still no clutch so I submit another ticket and the next day I receive a response that it was sent through USPS mail and that it takes longer what was the point of paying 13 dollars more to ensure I received it on time? So now at this point I'm pissed I've asked numerous times for someone to contact or refund my money back nothing! So I go on to Facebook and under on of these post I write my complaint, I get a response to contact them in a private message and then they block me from leaving any comments on their page! Today is Friday 7/19 I still do not have my clutch and no one has contacted me no one has done anything! Please save your money, energy and time because they are a scam and will steal your money and not respond to you!

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K
11:35 am EDT

Light In The Box ladies top

I recently sent for a ladies top featured on Facebook. It took two week to arrive and it is too small for me. There was no delivery note or any other paperwork with it so I have no address to which I can return this item and have my money refunded to me.Could you please look into this matter and reply to me asap. Than you, Mrs Kathleen Griffiths, 50 Highcroft Avenue Glasgow G445Rw Scotland. UK

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J
7:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box I am concerned about my order and dealing with the company

I received several email letter from someone named Rita. Asking for alot of my personal information. I am a regular with the company and have give friends and family your website. Now i am being ask for personal information but have not put my money back on my card as the person rita stated. My address is the same so what is the problem with identifing me. Need answer, because i will be scare to order again.

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Update by Johnetha
Jun 21, 2019 7:33 pm EDT

This is my compliant attached.

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J
9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box a poor quality dress

I ordered a dress from this company. It is too small and of VERY POOR quality. There appears to be no system for returning the goods, just a telephone number for mainland China which I am not prepared to use. I would like my money back as i think this company is guikty of sharp opractice but suspect it would cost me more in phone calls and stress. i would like to warn others not to use this company.

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M
6:18 am EDT

Light In The Box a delivery

My partner order a tattoo kit online for me it has not arrived I go into orders it's not there I have got proof of purchase insurance in the package I've contacted people about this and they open it and don't reply it's getting beyond a joke can someone please contact me on either [protected]
Or [protected]@outlook.com
If this can't be resolved I'll be contacting fair trade and civil law suit

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C
1:49 pm EDT
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Light In The Box doresc sa ma ajutati sa pot da retur coletul, doresc un numar de telefon si un email.

Buna ziua, mare magarie cu acesta companie. Acum vad citi de multi au fost pacaliti, am facut comanda la 2 richie, un costum barbatesc. Si 3 perechi de incaltaminte. Rochiile noroc ca leam cerut mai Mari, si merg modificate. Dar restul am trimis masuri foto sa vada cit de mare este diferenta la masuri. Cu 15 cm. Este mai mic costumul.si pantofi de mire si cei de mireasa, saint cu 1-2cm.mai mici. Cu mare greu Mia acceptat sa trimit retur. Si acum stau cu, coletul sigilat.ca nu vor sami trimite un numar de telefon si un email, fiindca asa imi cere formularul de retur, daca cineva poate sami trimite si mie dantele complete, .va multumesc.

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Update by Crysty
May 24, 2019 2:11 pm EDT

Doresc urgent un numar de telefon si un email. Pentru a putea finaliza returul.stau cu srl sigilat de 2 saptamini.sa aflu adresa, telefonul si emailul.
Va multumesc.

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R
2:20 pm EDT

Light In The Box wedding special occasion slip order # 1903 3007 325 774 29

I ordered 2 slips at 2 different times and received them at my home before I realized my mistake. I contacted your company and they gave me all the instructions on how to return one of them. It was sent by USPS and was delivered on 4-19-2019 and was giving to a individual in Portland, Oregon. The tracking # 9500 111 7584 2910 7386 748 and I gave all the information to customer service. I ordered it on March 30th and it was returned to Oregon at 11:12 AM on April 22, 2019. I have been trying ever since to get my refund back but I keep getting all this mess about putting in my Tracking number but you have the product so I don't see why I have to keep repeating it again. Tatyana/customer service said my refund was on its way. Today is May 18th and I still don't have my refund. Could you PLEASE help me with this problem. I am 66 years old and I should not have to go through this mess. I did my part just like they told me so they need to hold up on their part. Your Customer Service needs some training on keeping customers HAPPY, not causing them to order from other people. Thanks L. Hunt

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S
4:56 pm EDT

Light In The Box customer service

Ordered my dresses a month ago and there is now sign of them being delivered. I get no decent response from customer services and they are refusing a full refund for the items I have not received. They are an absolute con! I have repeatedly had to chase them for an update and lucky if I get a response. If I do, it's very basic and not an answer to anything to reassure me. They claim one dress is ready yet they won't just ship it. I am looking at contacting trading standards next

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J
8:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box I did not get the produkts

Hello I payed months ago for my things
But I newer got it
It was a neklace a dress and a vase
Together is was 30 euro
So I would like my money back.because I never got the things where I payed for so I thinks it is far that I will get my money back.
I hope that I wil soon hear something

Greatings Janneke Koulen
Email :[protected]@kpnmail.nl

Kenmerk [protected]:51 [protected]
Kenmerk [protected]:19
[protected]

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G
5:42 am EDT

Light In The Box figure skating dress no record of this order like it never existed no refund

Absolute scam I bought an dress online and when it arrived at Royal mail they wanted 3 x the cost of the dress in customs so I was advised by Light in the box that let it be returned and when it arrives back in China they will refund the card, so I did and was told to wait another 6 weeks for refund I did and was able to track the parcel returning back to origin and then the order disappeared off their system like it didnt exist even though its on my credit card statement I am furious have being trying to do this weeks they keep saying I didnt buy anything on the 12Nov18 but I have proof which I have sent them and they are ignoring me.

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J
8:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box product not received after promising refund; asking for my paypal info for refund

This is a fraudulent company and I have never been so incredibly frustrated with a company in my life.

I ordered 2 sets of flower girl dresses for each of my nieces (2 sizes for each since they're in between sizes). I paid for the 3-5 rushed shipping. 60 days later, I still didn't have the dresses. I asked for a refund and they said they don't give full refunds. I only got 2 of the dresses, although I paid for 4. I got the 2 after telling them and getting confirmation that I wanted to refund them all. They don't have a call center and don't take calls so you can't get a hold of anyone.

When they occasionally reply via facebook message, it's not helpful. They have told me they need to access my paypal account in order to give me a refund which absolute isn't true nor would I do this after 6 months of them lying to me.

I'm pretty sure they have bots that give them higher overall ratings on facebook and review sites since if you actually see posts on those pages, consumers are livid.

Never do business with this company. They now spam me with their junk promotions after scamming me.

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L
1:19 am EST

Light In The Box men’s combat shoes

Hello. This company has a real good scam going on. I purchased a pair of boots for $90 and I know I ordered the right size shoe. However they are way smaller and I couldn't even fit my foot into it. I advised light in the box and they asked me to return it for a refund. However it will cost me $49 just to return it on the cheapest device from Australia Post. That's over 50% of what I paid! The only other option they had available was to keep the shoes and get a 50% refund. What a rip. The product isn't what I ordered and I'm at a loss with shoes I can't ever wear. Never again!

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E
1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box long sleeve faux fur coat returned but not refunded

Order No.: #[protected]
Billing Address Shipping Information
Eva Siegwart, [protected] Eva Siegwart, [protected]
14 Desborough Road, Eastleigh 14 Desborough Road, Eastleigh

Ordered Items
Item(s) Quantity Price

Women's Party / Daily Vintage / Street chic / Sophisticated Winter Plus Size Long Fur Coat, Leopard Shirt Collar Long Sleeve Faux Fur Brown XL / XXL / XXXL
(0)
GBP £47.66 x 1
(383)
1 GBP £47.66-
Item was returned and I still have not received the payment

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A
10:03 am EST

Light In The Box delivery not on time

ordered the items on expedited shipping on 12dec if you factored in weekends should have arrived by 24dec but it arrived on 3jan instead. wow so all that money paid but nvr got my goods and in the end I had to hunt around in retail shops to get those items. and yet no returns. will never purchase from them ever and those who contemplate it should think three times. worst online company ever. no ethics and irresponsible

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P
10:07 am EST

Light In The Box purchase not received

I made a purchase which did not arrive in time and cancelled. I raised fora refund which has not been received for months now. Each time I am emailed to check my refund processing account and nothing is ever there. This us the worst overseas company I have dealt with. The refund process does not work as you cannot access to withdraw as it instructs. It may not be a large amount of refunding on principle will pursue

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J
3:20 am EST

Light In The Box fastway couriers lack of delivery!

Please see a copy of my email I sent you this afternoon. After paying for express delivery, I shouldn't have to go to pick up myself, if I want it tomorrow! (I waited here all day for it!) I was told no delivery tomorrow, and monday would be earliest! When I said I paid for express delivery, I was told they don't do express? Am really upset & disappointed in all this!
Regards joan

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J
2:43 pm EST

Light In The Box bestellung #[protected]

Bestellung von 18.12.2018 ist gerade AM 5.1.2019 gekommen und noch da zu nicht das was ich Bestellen habe . Bitte zum meine e-mail Adresse sensem bestimte Adresse wo ich kann das zuruck schiken. Und wie ich krigen meine Geld Zuruck ? Ich bin sehr umzufrieden von den service . Und bitte schnele andwort mir gehben sonzt ich muss zum meine Anwald gehen
Meine Datum: Jolanta Herba, Hinter der Kirche 26 ; 76307 Karlsbad, Deutschland
e-mail : [protected]@op.pl

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I
8:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Light In The Box worst customer service

Order Number: [protected]
Order Date: November 10, 2018
Shipped to: Indera Paul-Wiltshire
Shipping Method: Expedited Postal (6 - 12 business days)

I never received my order and it should have arrived by December 1st. I am having a hard time getting a refund. Their Customer Service Supervisor Selina keeps asking me to wait, and lies about the status of the order. My event is January 5th and I had to purchase another dress. Below is communications between us. Light in the Box has the worse Customer Service and makes it so stressful to get a refund of your money.

I told them I do not need the order and to cancel it, why can't they issue my refund as the package never arrived.

Dear Indera Paul-Wiltshire,

We apologize for the delay .

Your parcel is still pending processing at the Post Office Sorting center. The Canadian post strike ended, but their delivery has yet to return to normal levels, and Christmas and New Year are the busiest seasons of the year for foreign post offices, and there will be a burst of positions in the area. Pls wait patiently for another 2 days, and logistics information will be updated later.

If you really don't need this order any more, please refuse the package, then contact us. At that point, we will be able to arrange full refund for you.
We thank you for your understanding in this matter.

Sincerely,
Selena
LightInTheBox Customer Service

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B
12:25 pm EST

Light In The Box not receiving my purchase

My order # [protected]
ordered November 28, 2018
girls snow boots

I did not know this purchase was coming from the Netherlands and I still have not received it. I have traced it and it has not even reached the US Mail service yet.
It was a Christmas present for my great grand daughter and I had to purchase her a pair local, so if the boots ever get here she will have two pair I guess!
I would like a full refund, I am 86 years old and live on a very limited income and really could not afford buying two pair of boots!

Barbara McCoy
6651 Rexford dr
riverside, ca 92504
[protected]

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S
1:45 pm EST

Light In The Box evening dresses

A lot of mis-information with this company...I ordered a few evening dresses, at the beginning of December with expedited shipping. I did not find out until days later (passed the 24 refund period) that the order was not shipping until 12/30. I expressed to Light in The Box that this was too late and that if they had told me, at the time of ordering I would not have completed the order. I asked for a refund, but, was advised that they were sticking to the 50% policy. I was so upset at losing ALL this money for something that I had no control over. I them agreed to cancel the order and woke up this morning to see the order has SHIPPED! I think I deserve a full refund after this

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Light In The Box Customer Reviews Overview

Light In The Box is a reputable online retailer that offers a diverse range of products to customers worldwide. With a vast selection of items spanning various categories, including apparel, electronics, home decor, and more, Light In The Box has become a popular destination for online shoppers seeking affordable and diverse merchandise.
The company has received numerous positive reviews from satisfied customers who appreciate the affordability of the products available on the platform. Light In The Box is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers looking for great deals without compromising on quality.
Customers have also praised the global shipping capabilities of Light In The Box. With strategically located warehouses, the company is able to deliver products efficiently to customers worldwide. This international reach allows shoppers from different countries to access a wide range of products, expanding their choices beyond local retailers.
The user-friendly interface and intuitive navigation of the website have been commended by users. The search and filtering options make it easy for customers to find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
It's important to note that while Light In The Box has received positive reviews, there have been occasional complaints from customers regarding product quality and customer service. Some customers have reported issues with receiving items that did not meet their expectations or experiencing difficulties in resolving problems. However, these instances should be considered in the context of the overall positive feedback received by the company.
In summary, Light In The Box is a reputable online retailer offering a wide range of affordable products. The company's competitive prices, global shipping capabilities, and user-friendly interface have garnered positive reviews from customers. While there have been some isolated complaints, the majority of feedback for Light In The Box emphasizes its affordability, variety, and convenience.

Light In The Box In-depth Review

Website Design and User Experience:

Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.

Product Range and Variety:

Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.

Product Quality and Authenticity:

The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.

Pricing and Discounts:

Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.

Shipping and Delivery:

Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.

Customer Service and Support:

Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.

Payment Options and Security:

Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.

Customer Satisfaction and Reviews:

Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.

Return and Refund Policy:

Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.

Company Reputation and Trustworthiness:

Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.

Social Responsibility and Sustainability:

Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.

Mobile App Experience:

Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.

Overall Rating and Recommendation:

Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.

How to file a complaint about Light In The Box?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.

Frequently asked questions (FAQ) about Light In The Box

Expand Collapse all
Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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www.lightinthebox.com

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