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1.0 103 Reviews

Maisie Maven Complaints Summary

1 Resolved
102 Unresolved
Our verdict: If considering services from Maisie Maven with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Maisie Maven reviews & complaints 103

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7:09 pm EDT

Maisie Maven flat iron

I ordered a flat iron from them 2 months ago. I received a product in almost 45 days. When i turned it on it never started and I wrote an email to customer service and Deborah lady asked me to send videos of the product which I did. They replied back saying we cant play your videos so send again and I did again. But ever since they stopped replying. I am sending them email everyday but I dont hear back anything from them. The straightner i ordered from them was for $100 CAN . The product doesnt have any label or any brand name. These people are so fake. Somebody please help me in getting my money back.

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8:15 am EDT

Maisie Maven maise flat iron

OCT 30, 2017

I order this product back in early September. I received it on October 26, 2017. This product is poorly made and not worth the price. It came with no instructions on how to use the flat irons (82583) order #. The box is very flimsy & there was no return label.
I tried to send the product back to sender several times and no luck.My next move is getting in contact with pay-pal to complain & request a full refund.

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5:03 am EDT

Maisie Maven steam hair straightener 2

Dear Sirs,
I have let Pay pal know, I have emailed you 3 times and the next step is fraud department from Papal.

I purchased 2 hair straighteners one has holes and the other one doe not, but steam comes out and can burn me physically. I have sent back and only want it exchanged for one with holes. I did not even receive the items until November because of the hurricanes. So I have contacted you in time, I have saved the emails. Please just send me one with holes and we will be fines, otherwise I want a full refund. Name is Pam and Robert May, 1106 Oakridge Manor Drive Brandon, Florida 33511 USA. Phone [protected]. Paid through papal [protected]@icloud.com. God Bless, ROBERT AND PAM MAY= other email [protected]@live.com

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10:34 pm EDT

Maisie Maven "professional" flat iron

I purchased the "professional" flat iron. It took 2 months to get here because it was sent from China, which I did not know it was from there. Its a cheap knock off and it doesn't work. There was no clear instructions with it and once you do figure it out, you find that its crap. It says it works with all hair types but it clearly doesn't work on any. I am working on getting my money back but of course they want me to pay to send it back to China, but its not worth all of that. It cost too much money to send anything to China.

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9:49 am EDT
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Maisie Maven missing professional flat iron from reapro

I ordered the flat iron stated that it was a professional reapro .It has not been received as of yet .I ordered it two months ago. They stated it was in the mail. I cannot get the email it has dropped of my email logged for some reason. I will have to contact my credit card company. Poor service. I do not understand why it takes so long and there is poor communication.

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8:55 am EDT

Maisie Maven knock-off steam curling iron

It took almost 2 months to get to me and when it did, it is a no name knock off, the Box says "Professional Straightener" the iron says nothing. It came with water already in the steam container and with the heating plates missing. I can't get anyone to return my emails and I don't have an address to return the item. I'm going to lodge a complain about this company to Pay Pal and also to the BBB ASAP before anyone else gets dooped!

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11:11 am EDT
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Maisie Maven makeup (concealer)

I ordered #224 concealer online & didn't know if it went through or not so i think i ordered it again. someone is always home so someone stealing my mail is not possible. I looked on my bank statement & was charged for 2 but only received one. One went through on Sept 12, 2017 & the other went through Sept18. I would please like a refund for the one i did not receive. Thank You

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7:08 am EDT
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Maisie Maven my flat iron, bra, and glove

I order these 3 things it took almost 2 months before getting it I just got it yesterday and I tried contacting customer service support for a full refund and to return this items. It is not as describe or appears to look online everything look cheap and flimsy not nothing as the picture so now they're ignoring me letting the seven days go as they said there's no return after that. I don't mind paying for the return shipment for these piece of crap. My bra is no where near my size. These companies appearing on Facebook to rip people off and everything they're selling is from China, I hate that it doesn't tell you these things until after you pay for it to then know it's from China, all China sizes seems to not be a normal size as a U.S.A. sizes that I use, you can't know until you get it. But all I want is my refund. they can keep it. I will never pay the price i paid for this if i did only see it first before buying. It looks cheap and not worth my money.

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12:31 pm EDT

Maisie Maven maisie mave repro steam flat iron

Orderedthe Reopro Salon Professional steam hair Straightener V2 from Maisie Maven. Described with photos of excellent results with this flat iron. What was delivered was a DYS Styler by Deyusheng. Which is obviously a cheap Chinese knock off brand. Received the item 45 days after ordering it. Tried to use it and it does not steam or heat at all. No instructions included that work . Want a full refund. Want to return item but have no address to return it. Will call PayPal for my refund because this is a SCAM.

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12:30 pm EDT

Maisie Maven maiisie maven steam straighteners

Hi bought these straighteners in good faith on the fourth time of using them they sparked and blew a fuse ! i have e-mailed them and they want a video of this happening?!Stupid is being mild of how I describe this company They refuse to send me a returns address and if I did return I would doubt that I would get a refund So I would yet again be out of pocket with postage Any ideas of what I can do please ?I paid by credit card,

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9:02 pm EDT

Maisie Maven steam straightener

I ordered this straightener well over 2 months ago and have not received it yet. I sent an email earlier today, but have not heard back. Now that I see all of the reviews about the performance of this product, it doesn't sound like this is a quality product. At this point, I am very skeptical. I just want a refund! I cannot locate my client number...

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Noname
, US
Nov 23, 2017 8:11 am EST

Totally misleading advert! Definitely fake and not as described! It arrived with water leaking from the tank. Made in China and didn't even have the name Reopro on it. I have returned it and open a dispute via paypal to get a refund.

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Michelle Knox
, US
Oct 25, 2017 1:16 am EDT

Slightly concerned. As ordered the straighteners some time ago. Still not received but by reading all these reviews it sounds like we have been conned. Has anyone actually received a full refund as yet? I'm trying to contact company but no luck. Can someone give me their contact details.
Thanks

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Noname
, US
Nov 23, 2017 8:14 am EST

Only email addresses. support@maisiemaven.com; refund@maisiemaven.com

ComplaintsBoard
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7:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maisie Maven steam straightener

I'm not happy with steam strainer . The steam straighter does not straighten my hair . I would like a refund please . Phone number [protected] email [protected]@hotmail.com. I would like a full refund. The straightener did not work on my hair at all. I have been leaving emails and no one has returned my call or email . Don't even have a contact phone .

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4:47 pm EDT
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Maisie Maven kr - 088a steam styler hair straightener

LW880632725CN TRACKING NUMBER

Was shipped to me Edith Turner when i received the pruduct the Plug Type is not correct for use in the USA.So therefore i can not use it.Please send me the address so i can return this pruduct for a refund please.This pruduct was sent to the wrong geographic location this is the USA.The power plug does not work in the USA.

Thank You,
Edith Turner

7787 White Oak Road
Christiana, Pa 17509

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1:02 am EDT

Maisie Maven flat iron steam hair straighteners

I wish to make a complaint and return your product for a refund. When I finally received my straighteners I was bitterly disappointed in their performance. The hot plates heated up but the steam facility is non existent. Even after the plates being on and in use for 30 minutes, did not straighten my hair as well as my regular straighteners do. I found after 45 minutes of use there was a vague puff of steam once or twice no matter how I held them. I am so completely disapointed and let down by this product having trusted them alone to go to a convention in brighton, instead of sleek straight hair I got a partially frizzy mess which completely ruined my look. 

I want my money back please.

Gemma monks.

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Nancy Brautigam
, US
Jan 08, 2019 8:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My husband ordered this for me and we "finally" received it today; however, when I tried it out, the steamer part is not working. The setting is on full stream and there is absolutely nothing coming out of the unit. It is completely filled with plain water as the instructions stated.
How do we go about getting a replacement unit?

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IDoves
, GB
Feb 07, 2018 8:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had the same problem. It worked initially for about 4 weeks (I used it probably about 1-2 times a week) and then no steam. The straighteners are cheaply built and the instructions are barely in English (a cheap photocopied piece of paper). I am disgusted that they can con us like this. I noticed they had the hair gel item on amazon - I think we should all complain to amazon not to promote or sell their items!

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CoExGal
, US
Oct 19, 2017 10:48 am EDT

Don't hold your breath; they will not contact you. Many of us have had the same complaint. I received, not the ReoPro straightener advertised on Facebook, but the Deyusheng DYS Styler. It produced no steam. At first, when I emailed Maisie Maven, they asked me to send them a video, to which I did. Then no contact. I emailed them again, and they stated it takes 10 tries to get the steam working. I tried 30 tries, and still no steam. I finally filed a claim with PayPal, and they said I am entitled to a refund, but I must send it back to the Seller, and send it by tracking information. That will cost me more than the $79.99 that I paid for it, since I live in England and the Seller is in China. I would even be happy with a replacement, as long as it is the ReoPro and the steam works.

There are bad reviews all over the internet.
https://www.sitejabber.com/reviews/www.maisiemaven.com
https://www.scamadviser.com/check-website/maisiemaven.com

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CoExGal
, US
Oct 19, 2017 10:46 am EDT

Don't hold your breath; they will not contact you. Many of us have had the same complaint. I received, not the ReoPro straightener advertised on Facebook, but the Deyusheng DYS Styler. It produced no steam. At first, when I emailed Maisie Maven, they asked me to send them a video, to which I did. Then no contact. I emailed them again, and they stated it takes 10 tries to get the steam working. I tried 30 tries, and still no steam. I finally filed a claim with PayPal, and they said I am entitled to a refund, but I must send it back to the Seller, and send it by tracking information. That will cost me more than the $79.99 that I paid for it, since I live in England and the Seller is in China. I would even be happy with a replacement, as long as it is the ReoPro and the steam works.

There are bad reviews all over the internet.
https://www.sitejabber.com/reviews/www.maisiemaven.com
https://www.scamadviser.com/check-website/maisiemaven.com

https://www.scamadviser.com/check-website/maisiemaven.com

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6:11 pm EDT

Maisie Maven steam straightener

I ordered this product at the end of July 2017, the money came out of my bank account within days after the order was placed. I have not received this product and based on all of the poor reviews I no longer want it, therefore, I'm requesting a refund. Pleas contact me at [protected] asap to discuss my next steps on getting my refund.

Thank you,
Mary Lynda Black

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CoExGal
, US
Oct 16, 2017 10:53 am EDT

Many have had the same problem. I received the product and there was no steam; it was defective. I even sent them a video three times, to prove it wasn't working. Emailed them four times, no reply, no refund and no replacement. Another website, sitejabber .com has many negative reviews. I would not put your phone number here on a public site. They won't contact you. Email them and then go to Paypal or your bank and complain. I paid with Paypal and reported it by filing a claim.

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ji mi
, US
Nov 20, 2017 10:11 am EST
Replying to comment of CoExGal

What did paypal do? I tried paypal but they said I have to send the product back, which was not working in the first place. It will cost me over $50 to send it back

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12:21 pm EDT

Maisie Maven heat steaming hair straightener

I received product. Water was in container. It will not heat up. Just flashes and doesn't work. Extremely dissatisfied. I waited three weeks for this item. It very much appears that this is a used faulty product. It appears that this is a fraudulent product. I would like to try the product if it truly works, if not I want my money back. This does not look good for your company.

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11:33 am EDT

Maisie Maven steam flat iron

Sept. 25 2017
I buy two steam flat iron on sept. 25 by phone and internet. The cost for two steam flat Iron was 159.90. At this moment I am not receiver any of two steam flat iron . I am not have the phone number of this company.
My name: Luz E. Velazquez
Ship address : 1817 Monteburg Dr. Orlando Fl 32825
Phone: [protected]

My credit card paid those all ready.

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5:03 pm EDT

Maisie Maven steam flat iron

I ordered a flat iron from this company Maisie Maven and never received the flat irons. They don't provide a business number. I sent $79.99 plus shipping and there is an additional $2.50 taken out of my bank account. This company need to be shut down and refund my money. The reason I ordered it because it was on Facebook.

My name is Latonya Gist
Address...16856 School Street
South Holland, IL. 60473

Please send my money back of $79.99 plus shipping and tax.
cc: BBB

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KCL756
, US
Feb 01, 2018 10:32 pm EST

I ordered this same flat iron. Shipping took about a month. I believe the item came from China. upon plugging the item into a wall outlet, I discovered it was defective. It is not getting any electricity. I am trying to get a refund to no avail.

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1:38 pm EDT

Maisie Maven flat iron

I purchased a flat iron with stream it’s useless it doesnt work turn it on and it blinks and that’s it, it also looked used and water was left in the container I don’t want another one the one you sent wasn’t even the one in the video my order number is 80771. You need to return my money asap 79.95. Also do you have a phone number that I can call you on i’v looked on line all day looking for one. Funny I guess if you don’t post a number it should be a clue.

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7:14 am EDT

Maisie Maven steam straightener

I purchase your steam straightener a month ago. It finally came in after several weeks. However, the straightener seems to be used and does not steam at all. It pulls on my hair and is not high quality. The directions do not match the product that was shipped to me. I have emailed several times without a response. I'm about the call the BB complaint number if someone does not get in contact with me immediately.

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