Makro Online
reviews and complaints

My Nokia 5 gets very hot sometimes and Nokia says its normal but this has led to Nokia logo's KIA alphabets coming off, i have consulted Nokia Support and they say i must take up the matter with Makro. This is common on all Nokia android smartphones which to me is poor workmanship. The phone is still under warranty but they say warranty does not cover the logo, so we must just sit back and accept poor workmanship yet Nokia claims their phones are made durable in every way possible.

At the Makro store at in Bloemfontein, I was met with unprofessional help and was left feeling frustrated. The store had a 4for100 sale on nescafe cuppacino boxes of 10 sachets. I chose four different flavours, However at the till I was expected to pay full price for all of them. I was then told that the one flavour was not included in the deal. The casier and supervisor spoke in a different language so i could not understand what was happening. Then somoene fetched another flavour that was included. However I was still expected to pay full price for the items. The casier and supervisor were extremely unhelpful in the situation and just talked on and didn't listen to me. Which left me frustrated, so much in fact that I just paid for the products and left.

I was there to brought back a microwave which is not working and but I felt undermined and disrespected by a coloured guy who was supposed to help me and instant was showing an undermining attitute and racist..that moment when I was tellinh him I was my money back and he said I must speak Zulu because I am failing to explain in English...I explained to him in Zulu once again and he told me that they cannot take it back because I have used it and it now a second hand but when I was previously buying at Makro and I saw a lot of whites and indinians brought back Items without being asked questions and the Microwave I brought back some other guy last week brought back without being asked and I also brought back other microwave without being asked questions and that time was assistant by a black lady...it unfortunately because I was told by some of the Makro staff that whites people and indinians they even gave money for petrol and but because I am a black stupid They cannot accept a return ...I wish that person lucky and God will see him.

We have had too many issues with ordering online from Makro and waiting for refunds (for up to a month) every month, because online it shows you have stock on something when you don't.)

Raymond Browne from the Silver Lakes branch then suggested that I send a manual order directly to the store, to Brian Koopedi, for them to check stock for me first, before we do the payment.

After getting the quote wrong a few times the proforma invoice was sent to us (this took a full day for me to sort out). We sent our driver to collect and the order was wrong. We sent our driver to exchange the wrong items and still they owe us some items. The invoices don't add up. Just causing me more and more frustration and work from my side. In the last year ordering from Makro has been an absolute nightmare and I really hoped that dealing directly with the store things would run smoother. I have spent hours on the phone with them over this time, every time having to sort out their mistakes.

I believe it is time there is a change in customer service or we will take our business elsewhere. I am quite fed up!

Brenda Mahome was here to sort out our order on Friday. I had to explain everything to her again as she had done nothing (or knew nothing) regarding the issues with the invoicing, and hadn't brought our outstanding items. She arrived today with the rest of the things we ordered, but the invoice is still wrong. She says she just asked Brian Koopedi (the one who made all the mistakes to begin with) to fix the paperwork, and didn't even check it before she came! So much for taking the responsibility on herself, as she said in her e-mail!
Now she's gone back to the office to "sort out" the invoice again. It is very simple. I even gave her the correct proforma invoice and said the invoice should reflect that exactly, because that is what we paid. She also said that this will now only be done tomorrow, and she didn't look like she understood at all what was wrong on the invoice (prices had changed and almost R1000 difference).
So, in conclusion, ordering directly from the store brings on even more issues than ordering online. I hope to someday get this invoice from them that is correct, and then to never have to deal with them again!

On the 15th May, i bought in Makro Nelspruit, a packet of chicken of 6.790Kg with the following information:

Sell By date: 13/05/18
Use By date: 14/05/18

This product should have been removed from shelf live by 14/05, unfortunately this was not done which made purchases of this product available on the 15th. As a client of this enterprise for many years and holder of a Makro Card, i did not hesitate in buying without looking at the dates.

At arrival at home and offloading the chicken into the fridge, there was a fowl smell that came from it. The chicken was put in a coleman (also bouth in Makro) and in ice.

Since i do not leave in SA but in Mozambique, i will be bringing the chicken back with the respective box code for a refund or product substitute.

Regards,
Christian Hansley Gaiqui

I went to makro to purchase a computer bundle as advertised in the makro pamphlet when I arrived at the store in polokwane at the computer department to choose my product I in the end decided on the lenovo 21.5' ideacenter 520 intel core i3 all in one desktop computer bundle witch includes the office 365 all advertised for r 9999 now as I understand the advertisement that its a bundle, the computer plus office 365 shown clearly on the advertisement! Thither more we saw on the rack that there is an additional discount of r1000 on the computer bundle making the selling price a total of r8999 when I got to the counter to pay for my purchase the sales person rang the computer bundle that included the office 365 physically, the floor sales person brought it to us to put with the package when we said that we want the lenovo bundle so the office package was with the bundle when I got to the counter to pay. Also because it was tuesday and I am a pensioner I got a thither discount! Than brings the total to r 8099.11 when the lady rang up the bundle she then charged us separately for the office 365 that was ment to be included in the lenovo computer bundle 21.5 "idea center 520 I inquired about the office 365 and why she charged us an additional r539.10 separately, it should have been included, as advertised but she disagreed saying that its not a package or bundle, including the office 365 we still didn't agree and we requested to see the floor manager and he also said that its not included and must be charged separately! In the end the floor manager saw my point and agreed that as advertised we should have received the office 365 but because the others disagreed and stood by there point that makes no scene looking at the advertisement they went ahead and charged me anyway! I then asked that they refund me the office as I still don't agree that they could charge me for it, and they did refund me! So in the end I never received the office 365. I feel I am in titled to receive it because it is advertised as a package including the office 365 I feel it doesn't matter what ever I paid or what discount I got, if its advertised as a package it still must stay a package"you cant now remove the computer power cable because I got a pensioners discount " I would appreciate if some one could contact me in regards with this situation and explain to me why the store differed form there advertisement!

I bought a vaccuum cleaner online, but after two days I decided to return it as I wasn't satisfied with the performance.
Makro Online advised me to return it to my nearest store, being Germiston, on 12 April.
It's now a month later, and I've not received a refund.
The only contact name I have is that of ENDRICK RIKHOTSO, who undertook to sort it out for me, but has done absolutely nothing, and doesn't respond to my numerous emails. The complaints department telephone remains unanswered.

Complaint: I bought Ryobi 43cc Petrol Brush Cutter Machine on 27 January 2018, card no. [protected]. In March I started experiencing a problem that there was no pressure when starting it . I bought a new plug and petrol filter but there was no change. I then took the machine to Makro stores on 16 April 2018 reference no. 2497682. They told me they would send the machine for repairs and contact me when the machine is ready. Within that same week they sent me two SMSs confirming that they are busy with the machine and it is in for assessment. I am unemployed and the reason I bought this machine is to make some income in the house. When I did not receive any further information I started panicking and phoned on 26 April 2018 to check what is happening and it was only then that I was told that I had to pay R381.23 before they repair the machine. I paid R381.23 on 28 April 2018 and asked them why they did not contact me as they have my contact number, and the lady who assisted me could not answer, but merely apologized and promised that they would contact me as soon as possible. I have lost some customers and income of ± R2 000. I phoned the store on 30 April and Veronica told me they do not have a driver to go to a place where the repairs are done. I argued with them saying how can such a big store only depend on one driver and showed them my frustration from losing business. I demanded to speak to the manager and was told she was not available. Yesterday, 3 May 2018 I spoke to the manager and told her how disappointed I am with their service, she promised that she would phone me back and she'll make sure I get my machine as soon as possible, but have not received any calls from them.
My name is Godfrey Bongoza [protected] in Port Elizabeth
Email my sister([protected]) at Ntombenkosi.[protected]@mandela.ac.za

I bought a Trimtech edge cutter in september 2017 and after 6 months the machine stopped working. After disassembling it and putting it back into the box as I originally bought it I took it to Makro in woodmead to returns with the original receipt and box. The gentleman booked the machine in to send it to Trimtech, which was still under guarantee. Repair 2498467. I reveived a quote back ( bear in mind that this machine is 6 months old) of R 460 for a machine that is under warranty and they furthermore told me it was the motor! That is the whole machine. After explaining to the lady at customer care by the name of Geraldine that this can not be the case as the machine is under warranty/ guarantee she told me to call Trimtech myself. I bought the machine from Makro and Makro should be responsible for either 1. Giving me my money back or giving me a new machine. Furthermore on reading up on reviews I see that this VERY SAME MACHINE has given many consumers the same problem and Trimtech has done the same with them ( trying to make excuses and charge them) for parts when under gaurentee.
This is not acceptable and not the customer experience I expect from a big company line Makro.
Additionally this is the second time within a short period of buying a product from makro they have done the same thing to me. I will not longer be buying one thing from makro and will take this matter further!

Brought in for repair on 26th March. Phoned at least three times regarding progress - answer "still with supplier" and it can take 6 weeks! Yesterday 20th April received sms saying supplier has quoted for repair and I have to accept. How can I accept when I do not know how much it is? Have received no info in this regard. Phoned at least 5 times to find out BUT call centre answer and then dead end - repairs counter do not answer their phone. Very, very frustrating. Easier to take appliance to an independent repairer - I most certainly will do next time.
Assessment No. 2493631

From: Tanya Sibbley (Merchants)
Sent: Wednesday, 18 April 2018 16:42
To: 'Mxolisi Ntanzi' ; '[protected]@mails.makro.co.za' ; Tanya Sibbley ([protected]@gmail.com)
Cc: Justin Sibbley ; Judy Smale ; thabiso.[protected]@mackro.co.za
Subject: RE: Machine replacement ASAP. Order no :828350

Good Day

No response received on my previous question, I am extremely concerned that a serial number is been asked when this purchase was made on line? How do you guys not have this information on hand.

Kind Regards
Tanya Sibbley

From: Mxolisi Ntanzi [mailto:Mxolisi.[protected]@makro.co.za]
Sent: Wednesday, 18 April 2018 11:18
To: Tanya Sibbley (Merchants)
Cc: Justin Sibbley ; Judy Smale ; thabiso.[protected]@mackro.co.za
Subject: RE: Machine replacement ASAP. Order no :828350

Good day Tanya,

Could you please provide us with the serial number for the washing machine as we need send it through to defy.

Kind Regards
Mxolisi Ntanzi
Online Manager
Makro Strubensvalley
A Division of MASSMART Holdings Limited
Tel: +[protected]
16 Peltier Drive│Sunninghill│Sandton│2157
E-mail: mxolisi.[protected]@makro.co.za │www.makro.co.za

From: Mxolisi Ntanzi
Sent: 18 April 2018 09:47 AM
To: Devan Vandayar; Sandy Inglis
Cc: Justin Sibbley; 'Tanya Sibbley (Merchants)'; Judy Smale; thabiso.[protected]@mackro.co.za
Subject: RE: Machine replacement ASAP. Order no :828350

Good day,

Please see below query from the customer and advise?

Kind Regards
Mxolisi Ntanzi
Online Manager
Makro Strubensvalley
A Division of MASSMART Holdings Limited
Tel: +[protected]
16 Peltier Drive│Sunninghill│Sandton│2157
E-mail: mxolisi.[protected]@makro.co.za │www.makro.co.za
From: Tanya Sibbley (Merchants) [mailto:Tanya.[protected]@merchants.co.za]
Sent: 18 April 2018 08:24 AM
To: Judy Smale; thabiso.[protected]@mackro.co.za; Mxolisi Ntanzi
Cc: Justin Sibbley
Subject: RE: Machine replacement ASAP. Order no :828350

Good Day Mxolisi

Please take note that the second washing machine was delivered on the 14/04/2015, when installing it and putting it to the test, the exact same problem/issue, where the machine was leaking and gushing out water happened. This is clearly a defect on Defy washing machines. I called in a technician who advised the outlet pipe was faulty on both these machines.

Having said this, Makro is liable for all damages to my floors based on both faulty machines. Please ensure this email takes priority as I will not accept the fact that it will not be covered by you.

Your urgent and prompt response is needed and a phone call to acknowledge my email.

Kind Regards
Tanya Sibbley

From: Judy Smale [mailto:Judy.[protected]@makro.co.za]
Sent: Thursday, 12 April 2018 08:58
To: Tanya Sibbley (Merchants) ; thabiso.[protected]@mackro.co.za
Cc: Justin Sibbley
Subject: RE: Machine replacement ASAP. Order no :828350

Good Day Tanya Sibbley

Hope this email finds you well.

Please be advised that we have escalated your query through to the relevant people, We will revert back as soon as we have a concrete response from them.

Regards,

Judy Smale

eCommerce Online Support Consultant

A division of MASSMART Holdings Limited
P/Bag X4│Sunninghill 2157│South Africa
Massmart House│16 Peltier Drive│Sunninghill 2157│Sandton│South Africa
Tel: [protected] / +[protected]
Email:anthony.[protected]@makro.co.za Web: http://www.makro.co.za
Fax: [protected]

From: Tanya Sibbley (Merchants) [mailto:Tanya.[protected]@merchants.co.za]
Sent: Thursday, April 12, 2018 8:52 AM
To: thabiso.[protected]@mackro.co.za; Judy Smale
Cc: Justin Sibbley; Tanya Sibbley (Merchants)
Subject: FW: Machine replacement ASAP. Order no :828350

Good day Judy

As per our telephonic discussion, my washing machine was delivered and connected on Tuesday 11-04-2018.
On Wednesday morning I had put a load of washing in the machine and resulted in the machine overflowing, water then started gushing out of the machine onto my laminated floors causing major damage to it.
Urgently collect the current machine and have it replaced.
Needless to say I have additional cost due to this faulty machine..

Your urgent acknowledgment and feedback regarding this email will be appreciated.

Regards
Tanya Sibbley
[protected]

This email and all contents are subject to the following disclaimer:
"http://www.dimensiondata.com/emaildisclaimer"

itevomcid

Good day

I'am so unhappy with poor service at Makro Cape Gate.
I am a small company that supplies goods and services to different Entities in South Africa and I have been purchasing those goods at Makro SA. I have never had a challenge when it comes to deliver those goods at this entities.

I have an experience with Makro branches in Gauteng and Free State where they assisted me with the deliveries in this different entities. Reason being my company does not have a truck to do so.

Makro Cape Gate & Montague Gardens does not do deliveries for perishable foods, which it makes my job difficult and I ask myself why other branches in South Africa do the deliveries except the branches in Cape Town.

Hope my complaint will be attended soon cause my business is at stake.

The Crime I made was to buy a cellphone using my Makro Account. I now just found out that I was registered to RMCS contract when I bought my cellphone. What happened to asking if one wants or not want a contract? How do u do that to your customers? I trusted you guys with my personal information and you just do as you please. This is a big disappointment and security risk. You more than welcome to call me on the number you put on contract : [protected].

We bought a Whirlpool washing machine from Makro which stopped spinning. It was a manufacturing issue and Whirlpool agreed to replace the machine. It took me 6 phone calls to Makro to even get to speak to someone and was told that the replacement would be delivered yesterday which of course it was not. We have house of 6 people and we need a machine, we spent the money but do not have a working machine to show for it.

The ordered item was delivered on the 5 April 2018 and the packaging was removed, it was evident that the item is reject as per the photos attached. This is rather disappointing as I truly believe that Makro is great company as my past experience has been excellent however in this case I feel that Makro has left me with bitter taste in terms of customer service.

I trust that this matter receives immediate action to remedy the problem as per the attached.

I sent my Tv for repairs on the 16/03/2018 and to date I have not received updates on this. whenever I call all I get is we will follow up and call you back and no one ever does.

I have called Makro Wonderboom more than 8 times and I am still not getting assisted .
I even went there and was advised they will contact me they have just been too busy.

I in the meantime have to stay without a TV and do not know when they plan to fix it.

My Makro card number is [protected] and this happened at Makro Wonderboom in Pretoria.

The service there is frustrating to the least and all I want is my TV back.

Dear Sir

Three years back or so I bought a Generator In PMB kzn, later I returned the Generator because it faulty. Later when came back to collect my Generator I was informed that the Generator was sold. I have I have been going there for couple of times now and they keep promising that they will give a new Generator. I would like to formally complain to you now. I hope this will be resolved as soon as possible.

Thanks

Monwabisi Ncayiyana

I transferred R12, 000 to Makro on Sunday 11 March 2018, I have done this many times before. I went to Makro Riversands on Thursday 15 March, I was told that the account number I had deposited into is for Woodmead. They phoned Woodmead and the money was transferred to Riversands. When I got home I discovered that the bag I had bought had a hole and the two grass mats were the wrong size. The grass mat is R538.00 and the bag is R799.00, Total which I am owed by MAKRO is R1 337.00

I went back to Riversands on Friday, 16 March to return the goods. They demanded the bank card I had used to purchase the goods I told them it was an Electronic Funds Transfer. The Finance Dept said I will not be given a refund, if they give me a credit note I will not be allowed to cash it. I left the goods at the store and I left after 2 hours without my refund. I want my money from Makro my refund of R1, 337.00

Good day,
We are disappointed in the way your company is conducting business as
In 2011, The Director of Kenlim Consultants used our company Cheque to purchase at Marko Nelspruit, she used three (3) cheques, 2 where paid and one was return by the Bank reason signature not Cleared.
Makro card details: [protected]
We found ourselves being listed on judgment in 2018 by Makro Nelspruit after 7 years, We never received any documents related to this judgement or black listing process or summons to pay this amount .
When I have applied for a company loan we were declined due to judgement with Makro in 2018.
I went to Makro Nelpruit where I have spoken to Sibongile Shongwe, Who advised me (after speaking to Craig Hirst from Head office) to pay R7300 outstanding account. She gave me the Makro Banking details with reference N0 .I have paid the full R 7300 and Send a Proof of Payment by email and I never received an acknowledgement of payment by Makro and I am still listed on Credit Bureau.
I went to Makro Nelpruit on 14 Mar 2018 and spoke to Sibongile Shongwe, who told me she is still waiting for the head office but she received my Proof of payment and Gave me the details of Craig Hirst(HO) who is waiting for the Lawyer to come back to him. I have called him and left a voice message but nothing is done.
We are requesting a letter of acknowledgment of payment received and settlement of account, please note that Kenlim Consulants never had an account with Makro and this was a cash buy by the director using Makro card in 2011. And we consider this act as unlawful and infringement of our right as Kenlim Consultants never had any account with Makro .Please consider this email as formal notice if we do not receive any response after 7 days will take action further.

Regards,
Daniel Mbonzi
Technical Director
Kenlim Consultants
Tel:[protected]

My Samsung TV was collected for repair by "Panaservice" on 19 February 2018 and all answer I get from them is "waiting for spare parts", and promises to phone me back "within 15 minutes" but of course they do not phone back.

Extended Warranty Policy No 116344

My Makro card No is [protected]

The "Panaservice" reference is "Job No J15199"

Please resolve the issue and have the TV repaired within the next few days.