Marriott International
reviews and complaints

We had request even he is not listen he just supports his philipon staff he put small room two staff even we can't choose ourself which we can stay together if we request he said already in system this is marriot rules this kind off marriot hotel also why we can not choose our self its really difficult to stay different departments same room its really disturbing each other can't not adjust each other but our housing manger not listen our things he did what he wants

My family and I were staying at the Marriot on Presidential Blvd. in Philadelphia Pa. We were there for several months due to plumbing and restoration services at our home. Our insurance covered the stay but presented us with a nine hundred dollar phone bill. There were no out of state or even out of city phone calls that were made. We were never told that we would be charged for calls made in the same area code and even zip code. My son was the one using the phone and calling his friend's none of whom lived more than a mile away. We had already suffered a devastating loss and we actually chose the Marriot because it was close to our home. We simply did not have the money. I called the Marriot several times only to be told there was nothing they could do. We were in three rooms and all calls were made from my son's room. The charges were placed on my credit card. We stayed for about six weeks. It was November thru December. I asked for a refund of the charges that were placed on our card or a desirable resolution. My son has autism and if we had known we would have removed the phone. Please if there is anything you can do to help us.

Milton Ray and Elouise Ray

Hope all is well.

Dianne Palmer a 73 yr old woman of African American decent; who also happens to be my mother. Was fired this past Friday by the New York Marriott Financial Center. After 28 years of faithful service!

Apparently they have a policy there; that if you make 3 mistakes or more in the same week; a Marriott associate is called before management & other associates for peer review. If it is determined that Management followed all policy & procedures then an employee can be terminated!.

The errors that my mother Mrs. Dianne Palmer committed are as follows:

A guest requested their vehicle (mother is phone operator) & Dianne forgot to notify the Bellhop. Guest wound up waiting a whole hour.
Dianne gave wrong information regarding a mobile app.
Dianne received a fax and placed all the documents in the right inbox; how ever 1 item should have been placed in a different inbox.

Certain facts should be noted about Dianne Palmer:

Over 28 years of faithful service with the Marriott brand
Was Employee of the Year once
Was employee of the month several times

Dianne is always one of the 1st to step forward & volunteer when ever called upon. I remember countless times; when I lived in NY my mother would call home, and inform us she would not becoming home; because the hotel was short staffed & needed them to maintain the service level for their guest. (Like during the many NY winter storms, The blackout and various other instances).

However, the one particular memory that will always stay with me was when the attacks occurred on the World Trade Center tower. Sept, 11.

I had just departed of the Long Island rail road after arriving at Penn station on 34th street in mid town Manhattan. As I walked out side headed to work. (Work Bench Furniture Showroom) on 32nd & Park Ave. Everyone was on there cell phone. Not uncommon for NYC, but when I said everyone I meant everyone!

Apparently some idiot flew into a building! i'm thinking Empire State building. I guess because of the King Kong movies and a plane crashes into it. Its the vision that popped into my head after hearing what occurred.

Upon arriving at work I found all my colleagues in the break room. All eyes glued to the TV. As we watched one of the World Trade Center Towers crumbled on the TV screen & at the same moment another plane hit the second tower! An anchor person came on and said apparently The NYC WORLD TRADE CENTER TOWERS ARE UNDER ATTACK BY TERRORIST AND THAT MORE PLANES WHERE HEADED TOWARDS THE CITY!

All mayhem erupted at work. People started screaming & yelling you'd think it had happen here at work. I got up an ran outside only one thing on my mind. My mother she works at the Marriott in the same vicinity as the Twin Towers!

I started running South on Park like the devil was on my tail! By that time people where exciting the office buildings word was spreading. Soon it became a crowd that became an exodus of people fleeing north away from Ground Zero.

I encountered a police road block when I arrived at 14th st & Union Square. The police officer manning the road block looked me in my eyes saw my grief & tears! ( I wish I knew his name to say thank you). He allowed me to pass & said 'good luck I hope who ever your looking for made it out in time because its real bad down there".

Because of all the chaos going on. I had to zig zag to get to Ground Zero. No subways where running. Its standing orders if NYC is under terrorist threats or attacks. All public transit comes to a screeching halt!

I eventually made it to Stuyvesant High School one of the nations top schools & its public! (One of my daughters attended there). A NYC Fire man was helping people find shelter and water inside the school. He gave me a surgical mask to put on.

The reason because there was ash as if a volcanic eruption had occurred. The heat & fires caused by the attacking planes exploding on the towers!

The scenery was surreal. I felt like I was the man on the moon. It was as if I was on a lunar landscape. The visibility was none. All I saw was shadows that seemed like ghost. Only time you could see clear was if you was right in front of a person.

I arrived at what used to be called The World Trade Center Twin Towers. I had attend the COLLEGE OF INSURANCE at this very location. That now was reduced to a pile of rubble!

No way in the world could my mother had escaped from this awful destruction! I fell to my knees and wept. I don't know how long I stayed there and cried. But I do recall that as i got up and started to walk towards Batter Park I stumbled over some objects in the direction I was heading towards.

First let me tell you there was such a stench in the air like burning acidic, I don't know, words can't describe the smell. What I am about to say takes a lot for me to say. In front of me was a smashed face of what was a person minus the body. That was not the only one that I saw. I have nightmares even to this day every night of what I saw. The rest is to horrific to tell you.

Just know this some people had tried to escape the heat & the fires that the planes caused when they exploded upon impact with the towers. By escaping to the roof. Apparently it got so hot up there, that people leaped & jumped off the Twin Towers roofs; than stand in the excruciating heat. I cant even imagine that!

Well they eventually landed & you couldn't imagine what they looked like on impact with cars, the ground & even pedestrians! Because you still would not even come close to what I beheld on the ground right in front of me!

Its the reason I stay up late as possible I hate to sleep; because I always revisit this in my dreams. Which is why I can recall everything vividly now after all these years.

Now the rest I don't remember all I know is I got home eventually & as I walk into my house my wife looked at my tear stained face covered in soot & ash; she told me "your mother made it out safely she caught the Staten Island Fairy and is over there at a friends house". I jumped up & thanked God almighty.

I share this painful memory with you so you know just how important my mother is to me & also how the Marriott has been a fixture in our lives.

All I want is for my mother to get her job back, I hope by sharing this story she does. My mother lives to work. Losing her job will just kill her.

I thought she died once at the Marriott I don't want this mistake in letting her go be the cause of her death another way!

So if you can share this with the world hopefully it will cause them to reconsider their decision.

Best regards,

Son

the following was sent certified mail and to date we have received no response from this facility
good way to represent the Company. it leaves a lot to be desired

Sheraton Vistana Resort
8800 Visitana Centere Drive
Orlando, Fla 32821
ATTENTION: CUSTOMER SERVICE
To whom it may concern
On April 17th, 2019, I arrived for a stay at your resort with my son Glenn Roskein and his family. Upon our arrival, after my son had registered and got our room assignment. We then traveled to its location and once there, I disembarked my son's vehicle onto your parking lot. As I was attempting to enter our assigned area from the lot, I tripped and fell .breaking my sun glasses and pushing my regular glasses into the bridge of my nose and lower portion of my orbital socket. I struck the curb with the side of my face causing the contusions seen in the attached photos. Fortunately, those glasses did not break and the impact did not cause any apparent damage to the orbital socket, although the glass frame was driven into it. Since the part of the cement that meets the blacktop and the curb were the same color, it was not readily discernible, causing the fall.
I am writing this letter in order to advise you of a potential hazard to your arriving guests. If the curb part were painted with a color that differentiated the curb from the lower concrete area, it might help others to avid this potential hazard.
In any respect, my son indicated that he has stayed at your facility on previous vacations and would intend to return despite this incident.
He was thinking however, that you might have surveillance cameras in the area and wondered if any of the CCTV, s picked up the occurrence
In any event, please advise me as to your determination, if any, concerning the matter I have brought to your attention.

Sincerely Yours

Linda H. Roskein

letter end

the Email address for response is [protected]@gmail.com

Dear sir/mam

Mahammad Raziq
Working in aloft alain United Arab emerts
As a shift TECHNICIAN
Eomplaiment id 78

I worked stegenberger jurman hospitality infive star hotel in Dubai

I got job in aloft alain Abu Dhabi .
IAM wery happy to I got job in Marriott international so I not is 4 star hotel I want work in Marriott property.
I joined 20/2/2017 its free opening hotel the biging we have problem with hur hotel leginonlla so that time I start work at 9 am finishing 12 midinit so many I worked becouse that time free opening so help with hotel I not get any mony.
We have in hour engineering department 7 TECHNICIAN but we have 2 manger we don't have supervisor .
We I attended intrive with my manger he told me after 1 I will give supervisor post.
But after my one year reive finish ask my Mr sathish but he told we don't have budget because we are manger .
I continue my Work the two manger Mr sathish and Mr shaju thye treating with staff wre bad .
If I have any douts relating work thye not giving proper adivice thye coming angry and thye shouting thye told we are not supervisors any time you asking douts
Now the problem is I went vacation suddenly my father had heart attack I extended my vacation I send all my document thye told me comeback
Wen I came to work thye turminet me now I lost my job .my 2 year graduate money now I want go back my country inidia hotel not paying flight tickets.
I don't go complaint with Labour law because Marriott property is were good the traing was amazing I lenrn so many things I can get job .
Thank you Marriott giving for job
And my suggestions please check aloft alain United Arab emerts management thyre is so many staff turmineted sum staff left the country but the mangemnt don't know.
And wish Marriott to continue to world best hospitality group and also try to best for working staff also thank you

Best regards
Raziq

Engineering department
The manger sathish and shaju.

I am sorry and saddened to have to report a situation that occurred with Marriot Bonvoy reservation services. I was misled to thinking that they were offering me help with a unique request that I inquired for help with. Unfortunately the person who first gave me hope was misinformed and then misinformed me. I would like to share my story so that this will not happen to another family. I have also included some of the emails relating to this situation.

My son and his best friend are both 17 years old and were hoping to stay at a hotel in Orlando, Florida for four days in July, 2019. They were planning to attend a church youth summer camp that would last one week in DeLand, Florida but arrive early to visit Orlando. I was not able to acquire a hotel for them because of their age and no adult travelling with them (I did not know this was a rule in the United States because we are allowed to authorize minors in Canadian hotels). So I reached out to the Marriot Hotel group because I have had great service with them in the past. To my thrilling surprise I received a positive reply from a Mr. Joe A. He said he "was happy to help" and I was excited to continue arranging the boys' adventure.

But I did not receive the help I needed from the Elite Services that he suggested I contact. I called them a few times but the employees there did not support my requests to attain permission from hotel managers on my behalf nor did they seem very willing to even believe that I had already contacted someone at Marriot Bonvoy with my situation and was just trying to follow through with his suggestion. I was, and am, very frustrated with the way I have been treated and the unsuccessful outcome. We have already booked the boys' plane tickets and church EFY camp registrations but they have no place to stay for the first 4 days in Orlando.

I am not sure what will happen next or if our money is lost as well as this dream. But I wanted to share this information with any one who could help us or even include this in your future employee training because this should not occur with such a giant and well respected company such as Marriot.

Thank you.
Karen Achal
[protected]@shaw.ca

May 29, 2019
Well thank you Ms. Lori R. for your reply.
I guess that I am not able to move forward with our plans to use your hotel services. Unfortunately I have already tried many times to communicate with many hotel managers personally and through your "Elite Services" as Mr. Joe A. advised but have not been successful to secure a room any where.

I am most upset because I was initially thrilled that Marriot Bonvoy replied to me (through Mr. Joe A.'s email in April 2019) with very positive words to my situation. We excitedly booked our sons' airline flights and camp registrations for Florida that week. Now we are stuck for a place for our great boys to stay. I am not sure what will happen now. Or if the entire trip and money will be lost. Our families are not rich by any means, so this is a real blow to our family budgets and to our sons' dreams of "travelling somewhere cool".

Please feel free to use my situation with any future training of your employees because it is really unfortunate and sad that this situation has just gotten progressively worse. I did not receive the "Elite" service that was promised nor did I feel like any associate in that department believed my "claim of pre-authorized permission" to secure a hotel reservation.

If you have any strings that you could pull to help us out, we would really appreciate it. Thank you.

Sincerely but sadly, Karen Achal
#[protected]

April 12, 2019

Dear Ms. Achal,

Thank you for contacting Marriott Bonvoy. I am happy to help.

Ms. Achal, I understand your inquiry. You would like to accommodate two young adults of 17 years of ages. Their would be
no supervision of an adult older then 21 years of age. You are will to write a letter of authorization for them to stay at one
of our properties in Orlando, FL.

For time sensitive questions/concerns we recommend that you call your nearest Customer Contact Center. Please visit our website for the telephone number of the office nearest you. Once you contact us, please ask for Elite Services.

We appreciate you choosing Marriott Bonvoy as your partner in travel. We look forward to welcoming you to our properties.

Regards,

Joe A.
Internet Correspondence Specialist
Marriott Bonvoy™ Customer Care

My
My name is iffitah Humphrey and i work at the aloft and element hotel on 2333 w.mockingbird lane and i got my pay check today and it said that it has been deposited into an account when i never set up any direct deposit and i spoke to my general manager and my direct Manager they are claiming they can't do nothing about it they are acting like i am being a problem i have been an employee for over a year and i would like for somebody to contact me and help me out on my situation because i have 5 kids and i cannot work for free and i don't even know how i would get to work without any money please help me my managers name i spoke with are Andy, and Jesse if you chits can please contact me at [protected] please and thanks

Dear Team

I owner of Memorable Holidays, i have come across the most Fraud Marriort Franchise, which is Marriort Jaislmer, Mr Mohit Chaturdvedi and Mr Udit Bagai

Have cheated me, they have promised to give 8% commsion to me and now they are denying by saying that marriort dint have enough money to give back, we people work so hard for our busniess and you people steel our commsion, how can you give franchise to any one, when they dont deserve, when they dont have any money to give commsion back,

I will now spread this news to every travel agents group, how marriort cheated me, be ready for your sales, when you people cheated travel agent, with whom 90% of your busniess come from

Without even thinking twice, you people have cheated travel agent

I will spread this new to even facebook, to the head office, who has given this franchise to jaislmer, one of the most fraud franchise, if it goes like this, no agent will book Marriort in whole india

Now its in your hand wheather to give our commsion back or not

Total no rooms: 14 per day

Date of travel:27 to 29dec
Marriort jaislmer

With regards
Sidharth
+91 [protected]

Oshun Soderberg recently was transferred to LA Live as the Director of In Room Dining. She got this and all of her previous promotions because of a sexual relationship with the Executive Chef of The Ritz-Carlton Lake Tahoe. They have been in a sexual relationship for years and she has gotten many promotions she is not qualified for because of it. The Chef recently left the company after 10+ years of employment to leave with his reputation in tact. Their relationship was no secret by the time of her transfer, as most of the hourly employees were all aware of it.

We arrived at the facility at 4:30 pm and were told that there are no rooms available because housekeeping is behind.
It is now 5: 30 P.M and we are still waiting.
I find this completely unacceptable fortunately my my wife and I didn't have any plans pending for the evening that would have required showering and dressing for the evening.
When we were told no rooms were available we sat in the lobby where we spoke with a party who had been eating over two Hours.

I was contacted online by someone claiming to be from Marriott International, on 4/6/2019, about a remote, work from home, opportunity. He would only interview me in Google Hangouts. They sent a cashiers check for over $1700 to me through UPS which I was supposed to put in my personal account and write a personal check for supplies from their "certified" vendor. The cashiers check had a business listed in Las Vegas on it. I called the business and they told me it was a major scam. The check was fake. I called Marriott International's HR department and they told me they did not have a remote department and the offer was a complete scam.

I want to bring to the attention of my viewers the trick of the 70% discount on hotel and apartment stay. you may think marriot vacation club and its affiliates is very generous in giving you a 70% discount on hotel stay. Beware! you are not treated as a V.I.P. you are more treated like a beggar searching for the crumbs. I don`t know what game they are playing. check the fine writing and the dotted line . be not deceived. for false people will come up and deceive the very elite.

When I arrived at the Mariott Puerto Vallarta I was told I had two reservations for 12-14-18. I paid in advance for the booking on Hotels.com.
I told her there was a mistake and the room was paid for and I did not reserve two rooms.
after returning I noticed my Wells Fargo Account was charged 189.21. This amount should be refunded. I did not authorize this.
Thank you,
Nancy Marren
[protected]@me.com

Following is booking on Hotels:
Membership Number: [protected]
Hi Nancy,
Only 4 days to go!
As always, we're here to help get you ready. Here's all the information you'll need for your stay.
Check your details below. You can manage your booking online or call us at 800-2-HOTELS. If you have questions about the hotel, please contact them directly.
We hope you enjoy your stay.
Hotels.com®
View reservation
Get directions
Print receipt

Take your booking with you
Sign in to the app
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort & Spa
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Contact this hotel directly: +[protected]
View on map
Your booking is guaranteed and all paid for.
Confirmation number [protected]
Check in
12/14/2018 (4 PM)
Check out
12/15/2018 (12 PM)
Guests Adults - 2
Total $153.52

Following in charge on Wells Fargo:

PURCHASE AUTHORIZED ON 12/26 MARRIOTT CASAMAGNA PUERTO VALLAR MEX S588360721195818 CARD 2692
12/28/18
$189.21

I wanted to share with you that I just left an interview hyperventilating and in tears after one of the managers sat and degraded me for 20 minutes. I was called in for an interview only to be picked on and humiliated..she went over my work history and said "you're 23 years old..you need to sit down and get your life together. You're resume is horrible".She also told me that my future didn't look hopeful..and many other things that left me in tears. I'm very aware that my life is messy right now, but I do NOT deserve a complete stranger talking to me like I am a waste of space on this earth. I applied on indeed.com and filled out everything as instructed..if she had no intentions of hiring me she shouldn't have called me for an interview. The interview took place in the lobby which had several people in it who I assume heard her basically yelling at me. She made me feel worthless..I've never been talked to so poorly in my life. It's sad that such a beautiful place has such an ugly person working under its roof..
-I was also informed that she was just recently promoted into the position that she has. The power has definitely gone to her head..and it's nasty.

Location- Somerset, Ky (Courtyard by Marriott)

Manager- Koreina Erives

We are the employee of jw.marriott hotel jakarta were working in fear. Our management here enforce the new regulation for all the employee. Every person received the warning should the service charge should be deduct. Now many associate in almost all department receive the warning. Anybody from different department can give information about every one from different department about the persons mistake to their leader, and the leader give the warning. We must keept in silent about all the managements action. We dont have the speak out box anymore. The regulations in jw marriot hotel jakarta is getting bad. As an employe we are working in fear

I was booked for a stay at the Richmond Marriott on 500 E Broad St, with a checkin date of 2/26/2019. My job was changed the day before and I had to report to a different job. I cancelled my reservation at 12 pm on 2/25.
I contacted the Marriott and spoke with someone in finance. She said she could not issue a refund. I then spoke with the Director of Finance and he too reiterated that they will not issue a refund.
I typicall stay at IHG, Hilton and Marriott brand hotels depending on where I am in the country. I did prefer Marriott over the others. But, your 2-day notice cancellation policy is unreasonable. I will not be staying at Marriott anymore and I will let my coworkers know about your checkin policy as their schedules change like mine.
I had this same thing happen last month, only I was booked at a Hilton. I contacted Hilton, they apologized and immediately issued me a refund.

-Regards,
Christopher Owens
Gold Elite Member - [protected]
[protected]

I have been on the phone 2 hours on this issue and I AM BEYOND UPSET.

I booked travel to the Tampa Bay Westin for February 8 to February 11 for my sister's birthday. The representative suggested, "Wow you have points! Its not a lot but consider doing cash + points." In a bit of a rush I said I will call back and inquire so when I did today, I got less than the experience and service I expected. Upon looking at the website, on the chart that details how many points will be used, I reviewed based on the Category 4 requirements.

Seems clear but I called customer service just to be certain and have clarity of the process. My first question was what peak season(off peak, standard, peak) was the location in because it was not specific. The first representative on the phone put me on hold, changed my reservation and took 25, 000 of my points and came back on the phone and said "You're all set"

I ASKED A QUESTION. I did not tell her to take my points and make any changes when I was trying to understand what the process is. I asked for her supervisor and she was barely able to tell me the process and just flat out said, "I don't understand this because the chart you are looking at is not the right one. Theres a new chart and it doesn't take to effect until February 19th".

ACCORDING TO THE CHART, I am to pay $120.00 and Marriott will take 13, 500 points for a in peak season and that's what I am expecting. As a government employee, a veteran and more importantly a loyal Marriott rewards member I should not have to deal with the inconsistencies of information when trying to book reservations based on the information that Marriott has posted on their website. It is not my fault if there were company changes/rules that should be reflected on their website rather than dated misinformation. Now I'm out of a 11, 000 points based on the chart (13, 500 and not 25, 000)

The Tampa Bay Grand Hyatt is right across the water and I have stayed there before but I thought I could take advantage of my earned reward system. I been a loyal rewards member and when I say loyal, I have been to conferences and changed my preferred accommodations all to stay at a Marriott property because I am more comfortable and familiar. At this point, I am upset how this is being handled and I want a call to rectify this before the week is over.

Hi there I am Sathya from Singapore a Marriott club member I frequent Marriott tangs in Singapore and all the other hotels owned by Marriott. I made a trip to Coimbatore to se my aunt and decided to stay at fair field Marriott . I have been staying at this hotel 20-23 of January and I have extended my stay here till the 24th of January before I head back to singapore. I was very annoyed by the sales manager's behaviour. When a waiter was talking to me he interrupted and called him and snubbed me. He was very rude and unfriendly and kept on staring at me . Perhaps he thought that I was a local Indian. His name is Manish. I hope Marriott could educate him to treat customers with respect and not to have double standards with anyone.i patronise your place all over the world as I feel Marriott has good standards. This is the first time I felt offended by your staff at Marriott Fairfield Coimbatore. I hope you will closely look into this matter and get back to me on this. You can contact me at +[protected] or mail me at [protected]@yahoo.com.

I prefer to remain anonymous as the following information left my family in such distress I would like to inform the company and following allow the experience to no longer disrupt my life. About a month or so ago my family and I were in the Northwest Arkansas area visiting family for the Thanksgiving holiday. After searching hotel rates we decided the Courtyard in Bentonville Arkansas was where we were going to reside during our break. It quickly turned into a very stressful mind blowing occasion. My husband, myself and my 5 year old daughter were enjoying the amenities amongst ourselves. We met a seemingly very sweet barista got what we needed and sat down to chit chat and enjoy our family time when my daughter says mom I need to go to the bathroom. I quickly asked the front desk associate where downstairs I could take her and she pointed us in the direction of the bathrooms. As we were in the bathroom we heard strange noises coming from outside our stall. As I finished up w my daughter I was shocked to hear a mans voice as well. I signaled to my daughter to be quiet so they didn't hear us talking. I peaked through the crack of the door only to find the sweet young barista (we can't recall her name but she is younger and has blonde hair) and another employee having sex in front of the sinks the man had a shaved head that is all I could see of him. My daughter heard the entire incident. My heart was racing and it took everything I had not to say something. For the past month I have been thinking about just letting it go but last night as I was tucking my 5 year old into bed she asked me if I remember when she was going potty at the hotel, if I remembered the odd noises. She is 5 years old and should never have to think about such things. It makes me sick that you have individuals like this working at such a reputable location. Or that they are a representation of such a wonderful company, we have stayed at Marriott hotels for over 20 years and never have been so disgusted. I am hoping you handle this issue with the utmost punishment I would hate for another loyal customer to be witnessed to such haneous behavior by the staff at this facility.

I booked two rooms from 03 to 07 January 2019 at a cost of R18 000. On arrival at the hotel, I only got one family apartment while there was five of us at the hotel. We had to book another Protea hotel (which cost us another R21 000) as a result because they were fully booked and couldn't give us another room.

Now the reservations manager calls me a day later to ask what happened to the same person who was supposed to occupy the other room. I find it very incompetent of the staff because I asked for another room and they claimed to be fully booked, so we had to be cramped up in one room. While I paid for two rooms!