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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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V
12:00 am EDT
Resolved
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McDonald's dangerous door construction

Hello,

I was at a McDonalds in Naperville, Illinois on 75th street, and I have been increasingly perplexed as to why the entrance/exit door to the establishment is literally right next to the drive thru?

I have noticed this with some other McDonalds as well. This is very very dangerous. Why would the entrance be so close to cars, who are trying to leave? I am sure that people, have gotten struck by vehicles because of this.

This has been on my mind, and I have been seeing this same construction in many other MacDonald's.

Please explain why the establishments were constructed like this.

Thank you,

Lisa Hull

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12:00 am EDT

McDonald's bad drive-thru experience

I went through the drive-thru at the McDonald's at 3810 Lake Boone Trail in Raleigh, NC 27607 on Sept. 21, 2007. I asked for a hamburger happy meal with a sweet (no ice). The person taking my order had an accent that made it difficult to understand how much I owed. It sounded like $2.55 so I prepared $2.75. I drove around to the window and gave the money to the girl, who gave me back $.42 in change. I didn't add it up until later, when I saw my receipt. I picked up my food and drove away. When I started to eat I saw that I had chicken nuggets (cold and tough in texture, by the way), and tea with ice. I could handle the ice but the taste of the tea was awful, and McDonald's tea is usually good. The receipt had $1.70 for the happy meal, $.99 for the small tea for a total of $2.90. It said I tendered $3.00 and should have received $.10 in change. This tells me that the whole order was wrong and I spent money on a very distasteful meal. The order was not a large one but I still feel it should have been correct and tasting good.

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12:00 am EDT

McDonald's refusal to give receipt!

On several occasions the local McDonald's has refused to give me a receipt at the 'pay here' window of their drive-through. Instead of giving me a printed receipt when they have received my payment, the cashier tells me to 'get it from the pick-up window', forcing me to retrieve the receipt from a cashier different from the one whom I paid.

My complaint to the manager was not resolved satisfactorily; the manager advised me that she would let the 'pay here' cashier leave his/her work station to fetch my receipt from the other window IF THEY WEREN'T TOO BUSY.

This conditional compliance leaves the manager in charge of whether and where I am given the receipt I am due once payment has been rendered. The manager says that this practice is now mandated at all the McDonald's restaurants in her region and the corporation has no intention of changing this policy.

I think that the policy is not only bad business practice but arrogant and authoritarian. I'm so mad about the corporation's intransigence on this point that I am considering boycotting the restaurant chain. What can I do?

Advise smb!

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jordan0321
Nordegg, CA
Jun 24, 2009 12:38 pm EDT

You could take a chill pill. Maybe continue to boycot McDonald's too since the amount of stress you must suffer on a day-to-day basis combined with their greasy food is going to give you a heart attack.

-Jordan

ComplaintsBoard
M
12:00 am EDT

McDonald's fly in food!

I went to McDonald's and ordered a double quarter pounder meal and also some other food. For one they got the order wrong and made me a vanilla shake instead of a vanilla late, but since i was in such a hurry i told them never mind. When i got to sit down and eat the meal my husband noticed a fly squished inside the box. You would think that the employees would check the box before putting food in it! It was absolutely disgusting! So i called the store and got a refund on the meal. I just wanted to warn everyone to check the inside of the box before eating!

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12:00 am EDT

McDonald's extremely rude and poor service!

Going to McDonalds on Franklin Avenue, in Franklin Square, NY for a simple lunch, turned into a very upsetting encounter. I was being charged $4.00 more than I was suppose to being that I had coupons that were issued in sunday's paper. When I brought it to attendant's attention, she could barely speak english so called the so called manager. Dinora was her name. With a big attitude and plenty of huffing and puffing, combined with a verbal debate, I was finally charged the correct amount. No apologies, just rudeness. Would love to let the person know who hired this Dinora just how much she is hurting the business at that location.

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darkeegan
Salt Lake City, US
Jan 28, 2008 10:43 pm EST

it is not a criminal offense unless what she said isn't true. if dinora lost her job she could only press charges if she could prove damages were a direct result of malicious slander.

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Mike Sheraden
,
Oct 02, 2007 5:19 pm EDT

you are aware that it is a criminal offense what you are doing? if Dinora lost her job because of this online complaint and she found this, she could sue you and have you charged.

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12:00 am EDT
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McDonald's orders always wrong

How hard is it to order one meal. One meal mind you. Double hamburger... Fries and coke... The employee asks : do you want cheese? I state no... Just a double hamburger.

Drove the 2 miles back to work... And guess what... Got a double cheesburger. I have tried not to order from this place, but i'm a captive audience at times. It's become quite a joke around here. Everyone gets the wrong meal...

They are close runners to the mcdonalds in antioch il. There I ordered a hamburger happy meal for my granddaughter. Got home, and found out she got no hamburger happy meal... 2 order of fries, cookies and a toy... Go figure.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

McDonald's - slavery!

Many customers get angry at the employees when they have to wait a long time for their food. By the way did they notice only 3 employees on the floors moving as fast as they can, sweating and on top of that getting payed minimum wage. Mcdonald supervisors and owners don't care about their crews,managers or probably even their own mothers. They only care...

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12:00 am EDT

McDonald's horrible planning from the manager on duty!

I went to Mcdonalds drive threw at 1:15pm, and received my food at 2:45pm, 30 minutes in drive threw to get my food, when asked what the problem was, they said grill is backed up, but did not know why. The lady behind me (she got there about 10 minutes after me) was so mad, she got out of her car and went to the back door (f0r deliveries) to get someone, no one came to the door and she yelled to the drive threw person "what is the problem" the lady at the window had nothing to say. Horrible planning from the manager on duty!

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fastfoodjunkie
, US
Feb 12, 2010 12:17 am EST

It may have not been the planning of the manager. It could been they were working short because of call ins or equipment failure...

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Joyce D. Johnson
,
May 13, 2008 5:36 am EDT

I have breakfast at McDonald's every morning for the last several years with friends and these last 3 or more weeks we have had to sit thur this music by Neil Diamond and frankly it is so annoying we are wondering if we should change our place of business. We have gone to the person at the counter who states she knows nothing about how to turn it off or change the station, this morning she says the manager is Johnny Chu whom we have never seen to file a verbal complaint. PLEASE HELP US GET RID OF THIS AWFUL MUSIC. I forgot to tell you the location it is at what I believe to be 417 Washington st., Boston, MA next door to the new CVS close to Borders Book store

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Tammy Reynolds
,
Mar 07, 2008 6:36 pm EST

Where would I put in a formal complaint about the latest toy at McDonalds?

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Mrs_Klaws
,
Mar 07, 2008 6:29 pm EST

Sounds like you should have cooked a real meal at home instaed of being a lazy McDonald's hog. Let's all get fat at McDonald's!

ComplaintsBoard
C
12:00 am EDT

McDonald's employee hands touching customers food

On June 23, 2007 I ordered a vanilla cone though the drive through. After I paid for my icecream cone at one window I was told to pick up my ice cream at the second window. There was a young man there with my ice cream cone holding it past where the little paper that covers the cone. He should of had a napkin around the cone like I was used to having it served to me previous visits. When I explain to him that his hands are directly on the cone he looked at me like I was crazy and and threw the cone in the trash. He walked to the back of the restaurant and got me another but took about five minutes to come back to the window with another cone which was melted. I took the cone but didn't eat it.

On 6/28/07 After work I went to the McDonalds in Fairhaven, MA and ordered a vanilla icecream cone. Same thing happen. this employee was also a gentleman who passed me my cone with his fingers all over the cone and all I could view was the cuts and bandaide on his index fingers, holding my cone. I said to him that your hands is touching my cone and he gave me the worse look, like I insulted him! He just stood there staring at me for a few minutes and walked away. A women came to the window and when I explained what happen I could hear and see other employee laughing at me. i thought they were so unprofessional and insensitive. I asked if there something wrong not excepting a cone with someones hands over it? She said no, you have that right, I'll talk to him. I didn't see her talk to him for he was standing right there. They all laughed...

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formerfast foodemployee
,
Jul 04, 2007 11:53 am EDT

That's what happens when you buy an ice cream cone from a fast food restaurant. Perhaps, if you want quality... go to an Ice Cream Shoppe. Because you were probably worth the laughter.

p.s. Employees of fast food restaurants actually have Better hygiene and food handling, then small restaurants that of which you don't see what's going on behind the counter.

So, sleep well at night!

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A
12:00 am EDT

McDonald's ice cream machine down at night

Late in the evening, 4 of 5 times in the past couple of months the ice cream machine seems to be down. They said that it was being repaired. When I get to the window and ask for a comment phone number line, they could not find it and the ice cream was said to have run out. I don't know if the demand is not being met or if the employees are trying to get out of the facility quickly and don't want to fool with the mess so they say it is out? Don't say it is available if it is only available at certain times.

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liu
Orlando, US
Apr 13, 2009 7:12 pm EDT

well i work at mcdonalds, our machine is down a lot, after 6 it goes on heat mode and stays on it forever and sometimes the cream is too meltd to sell

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R
12:00 am EDT

McDonald's chicken selects - too hard!

Usually i find mc donalds food to be wonderful but lately, i am getting chicken selects, left to long under the heat lamps until they are so hard you cant eat them. Now, i will be buying my chicken tenders from walmart where they time how long the food has been done an left under the warming area an is removed when that time is up an no longer available to sell to anyone, just so you know, kids need supervision an someone needs to start timing the food an remove it when no longer fresh to sell, thank you

roberta harrison

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12:00 am EDT

McDonald's filthy place

McDonalds
Murfreesboro, Tennessee
Exit 78B off I75

Sunday morning 7:15 am

Place was filthy - tables obviously not washed from the night before - Coke spills still on table

8 people "working" - one actually working - everyone else standing around - three kids with shifts hanging out and wearing dirty McDonalds uniforms

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12:00 am EDT

McDonald's shameless toy advertising and kids

I have a big problem with fast food chains, including McDonalds, using toys to convince kids to visit the restaurant and then not having the advertised toys in stock. I visited McDonalds in Potchefstroom today. Of the four advertised toys for girls, only the one that we already have was in stock, of the two displayed boys' toys, none was in stock.

I feel that our kids are being lied to to get them in the restaurant, and then shamelessly cheated when they do go there.

McDonalds should keep there advertised promises!

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Jane does -2
,
Sep 15, 2008 12:29 am EDT

When I was in highschool i worked at McD's. we ran out of a toy but we had the other four advertised toys. the lady was not content with this, so she trough a milk shake on me. totally uncalled for.

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darkeegan
Salt Lake City, US
Jan 31, 2008 2:42 am EST

I have a problem with adults believing that any kid should ever be eating the sort of ### mcdonalds serves. They use the toys to reinforce the addiction to mcdonalds at a young age, so really...you should be happy when the toys dont arrive. Unless you like the idea of your kids being diabetic amputees who just gotta get their big mac fix for the day.

Personal responsibility people... if you dont have time to cook food that wont give your kids diseases make time. Dont complain that the 20 cent toy isnt available especially if that is the only reason you would go to a hole like that.

Religion may be our opiate, but mcdonalds is merely a nicotine rush.

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rsmith 1010
, US
May 27, 2007 9:47 am EDT

I work at a McDonalds in the UK and sometimes, regrettably, we do run short of a certain Happy Meal Toy. This is due to unprecedented demand. This is nothing that staff can do, until a delivery comes bringing more toys.

Also, we only ever have one toy a week, it changes over in our restaurant on a Wednesday.

Customers are f*cking stupid to expect all the Happy Meals Toys in the restaurant at all times. You're feeding your kids for £2.19 a pop, you shouldn't expect the ###ing world.

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R
12:00 am EDT

McDonald's lack of customer service!

It has been going on for too long and must be rectified ASAP as far as I'm concerned and I believe many customers are being mistreated by McDonald Stores. Almost every time I've decided to go for a quick meal, it has taken too long to get it. It seems that the company is giving priority to the "Drive Through" service and let's people who come to the restaurant to sit down wait forever to get the service deserved for getting out of the car. I've watched the process enough to complain about it, and will do whatever it takes to take the issue to the management every time I see it happening. As mentioned before it's unacceptable to be so careless by Mc Donalds to continue this disservice. I'm prepared to go to the media to help nudge the company into doing the right thing or will create some negative slogans by displaying stickers or other forms of discontented signs to expose that sort of behavior.

regards Reinhard (Not Happy)

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JBriones
Montclair, US
Apr 21, 2011 3:31 am EDT

Store #29795 KS#3
A cashier stole $15.65 from me today. I ordered a kids meal which came out to $4.35. I handed him a $20, and he claimed I handed him a 5, he said he would count out the register and HE goes in the back and does it comes back and tells me nothing is missing. My fiancee goes up and asks to speak to the manager who goes and re counts the register and says only $4.00 is missing.I find this interesting because like I said before my order was $4.35. They made us wait for over an hour. Mealwhile the employee responsible leaves. The manager says she can look at the store cameras and that we need to wait. So we wait and she leaves without saying anything. I went to call your customer service line but you were already closed. I have the original reciept. The manager never gave us her name, nore the name of the employee.

AuntieSpamming
AuntieSpamming
Albuquerque, US
Oct 29, 2010 7:06 pm EDT
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@ Stealth Pilot - How nice for you dear! You'd think after all that you'd be a touch less [censor]y!

AuntieSpamming
AuntieSpamming
Albuquerque, US
Oct 29, 2010 6:51 pm EDT
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@Stealth Pilot - I want it fast and fresh, honey. Like your last date!

AuntieSpamming
AuntieSpamming
Albuquerque, US
Oct 29, 2010 6:11 pm EDT
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Good Gravy Marie! People actually *expect* good service and good food from McDonald's? Auntie has yet to have ever been in one in the past 20 years where the service and food *were* good!

@Sandra Valente - How in the name of [your favorite deity] did you break a tooth on a Big Mac? they're all squishy and soft and stuff?

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Sandra Valente
Mississauga, CA
Oct 29, 2010 6:05 pm EDT

Broke a tooth on a Big Mac May 2010 ... had a Root Canal... now Dental surgery and they are being [censor]'s about paying the costs

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aaron3
buffalo, US
Jun 28, 2010 1:00 am EDT

I work at a mcdonalds and i can tell all you people that 90% of the problems you have are caused by administrators and supervisors who are not present in the store when you go into it. franchise owners only care about statistics and money. they force them to understaff the stores during peak hours so that their labor percentages stay low and then when customers end up waiting and getting mad everybody blames the crew. i know to you people a plain cheeseburger seems like something that would be impossible to screw up but when you consider that you want it plain, another guy wants extra onions, another wants no onions, another wants substitute onions, another wants extra pickles and you have to put the correct slips on each one and make it accordingly and you have less than 30 seconds to have them all made before the manager starts [censor]ing at you, a plain cheeseburger can get lost in the mix. and if the drive thru worker doesnt greet you with a smile its not because theyre a selfish [censor] its because the last 3 customers screamed at them for things that they had nothing to do with. anybody that is complaining should try actually doing the job. people think its so easy a monkey could do it and yet there have been countless college grads and smart people with good work experience who have gotten jobs at my store who have been incapable of handling the pressure and performing the job. i have worked there for 3 years and i know i could do anyjob out there now because of it. i work an 8 hour shift and most of the time other than my lunch break i can never stop moving. there is always food to make or cleaning to do and if you stop working for even 5 seconds a manager will yell at you. as ive said a number of people with bachelors degrees have been coming here for jobs within the last year or two(state of the economy i guess) and i love watching the way that they come in arrogant thinking that the rest of us are [censor]s and that theyre gonna get promoted quick and go straight to the top. they think that because they use to work a high paying job that theyre better than the rest of us. the best moment is the first time they face a serious rush, bust their [censor] to the limit for 2 hours straight only to have the manager come back and scream at them for screwing up food and moving too slow, or a customer yell back to them that they are [censor]ed cuz they put too many pickles on their sandwich. you people are complaining about the employees not showing you respect but i know first hand that less than 1 out of 5 customers show the employees proper respect. i swear any of you that have yelled at a mcdonalds employee need to take a look in the mirror and realize that your nothin but a piece of [censor]. what were you yelling about? did you even order your food the right way? a plain big mac comes with cheese, a plain quarter pounder comes with cheese. many of the mistakes are caused by customers not knowing how to order the food and thats your own fault. were you pissed off that you had to wait more than 30 seconds to get your food? or was it because they overcharged you by 50 cents? keep in mind that the girl on counter that your screaming at and insulting is 16 years old and is isnt even getting paid enough to buy a case of beer for that weekend. too many people in this world are selfish and spoiled and think that when they walk into the store every employee in there exists for the sole purpose of making them happy. we work to satisfy the majority. drive thru does come first and thats because we can only serve one customer at a time in the drive thru. if we make your food for counter first then u get it 1 minute faster and all 8 of the customers in drive thru have to wait 1 minute longer. majority. we care more about keeping 8 customers happy as opposed to one. as for being given the wrong order its easy enough to fix just look into the bag before you leave. if you cant do that then your a [censor] and its your own fault. and as for the playground thing why the hell do your kids not have socks on? barefeet are dirty and even though you dont care about anybody elses safety its the managers job to do just that. if all the kids went up with no socks on the place would be scummy and ridden with fungus and youd be writing a complaint asking for an apology for your kids getting foot fungus. theres a famous quote that goes "dont judge a person by how they treat their equals but how they treat theyre suboordinates." and i can say based on that that this country is full of spoiled [censor]ing [censor]s who dont give a [censor] about anyone but themselves.

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meeshwa
Trowbridge, GB
Oct 09, 2009 2:26 pm EDT

Hi there, As a family of 4, we do like a treat once and a while, so we pack the kids in the car and decide to travel down to mc donalds in Trowbridge, First obstacle, Actually getting in the drive thu, past the mile of cars, 10 minutes later were asked what would you like, hummmmmmmm what are the choices burger burger or burger oh yes and fries, I will have a double quarter pounder with cheese twice please, and two hamburger happy meals, Then we receive our drinks and happy meals and asked to go and wait in the bay, where they chuck you if you have the cheek to ask for a double quarter pounder with cheese, by the time the staff arrive with your burger and fries, Your children's happy meals are freezing cold, " sorry kids " and wait there is more, We get home ... The order is wrong, What could possibly be wrong, we wanted our double quarter pounders with cheese after waiting at least 5 mins for them we were handed big mac's with medium fries . How could this be when we wanted and paid for large double quarter pounder meals !( This happens more often than not ) On average we spend at least £13.00 - £20.00 every time we visit we always take our meals home and then by golly its to late. So after receiving the same lame slow standard treatment from mc donald's staff in trowbridge, we choose the most un-economical un-environmentally friendly way to have a mc donald's, By travelling to Melksham For our Once a week treat . There the staff are faster and more efficient . Please note we live in Trowbridge !...Rather than righting you off, Especially since the lovely re-furb, we decided to save our petrol and our carbon admissions and once again put our trust in you ! Big mistake ...Less than a month ago. The last time we visited ! we ordered 2 sausage and egg mc muffin meals with coffee, first we were given 4 coffee's . Not a good start ! Excuse me ...urmmmmmmmmm we didn't order 4 coffee's. A problem we could clearly see, and sorted...Then the meals arrived ...oh lovely double sausage and egg mc muffin wrappers but one was a bacon in a muffin roll ? And the other was a single mc muffin, "for gods sake " I say to my patient partner who says " don't worry about lets just eat it and never come back ! " GOOD IDEA " I say . No refund, No COMPLAINTS ...We are simply out of patience with you ...I would love to know as a costumer IF or WHEN Trowbridge mc donalds will ever improve, So once again we can enjoy its pleasure . Awaiting your reply for the thumbs up !

miss m Edwards .

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lachlan.p
Albury, AU
Sep 27, 2009 6:12 pm EDT

i am a current mcdonalds employee and i domt agree with the last statement the mcdonalds albury, lavington and wodonga biralee have improved dramatically over the space of two years and yes we do prioritize our drive thru at times when head office goes through.
Incase you dont remember the restaurant is run on service times and how long you have been waiting if you have been waiting on a cheeseburger for 100 seconds and drive thru has been waiting 103 seconds then drive thru will get it.
And yes we maybe teenagers but not all of us are un skilled thats what training on the job is for Evidence to support the face that we are not all stupid i am 16 years old i have worked there for 2 and a half years and i am the head crew trainer of the front counter mccafe and drive thru areas and i am the casual mccafe manager and am in charge of the mccafe stock order and am vice president of the safety team and vice president of the crew trainer team.
As for rude people in the stores i do not believe you and sometimes you people deserve it you think you can just walk in and demand everything WELL YOU CANT you stand in line and wait like everyone else and if you think raising your voice will get you want then YOU ARE WRONG again we are trained to tell you that if you speak to us in a way that is not of a nice and friendly nature than we dont have to serve you and then if you refuse to stop then the police will be notified
thank you

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McEmployee23
, US
Sep 18, 2009 10:46 pm EDT

As a previous McDonald's employee I have a message to all of you with complaints. YOU CHOOSE TO GO TO THESE RESTUARANTS THAT ARE UNDERSTAFFED AND OVERWORKED AND THEN ARE RUDE, INCONSIDERATE, AND MEAN WHEN THE LITTLEST THING GOES WRONG. Well you know what? We do prioritize our drive-thru. Got an issue with that? THEN GO THROUGH THE DRIVE-THRU GET YOUR FOOD AND THEN COME INSIDE TO EAT IT. McDonalds hires unskilled teenagers to be their crew and poorly educated (if at all) managers and it is obvious to anyone. So next time you go to a McDonalds realize this restuarant isn't run well. THEY NEVER ARE.

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imhotepbar13
Chicago, US
Aug 08, 2009 4:30 am EDT

McDonald's Corporation
2111 McDonald's Dr
Oak Brook, IL 60523

Friday 31st of July 2009

Inhospitable behavior by employees

On Tuesday 28th of July 2009 around 14:30PM CT I decided to threat my 5 years old daughter and 2 years old son visiting McDonald's, we visited the restaurant located at 6720 W Archer Chicago, IL 60638 (Store #805), I was ordering the food at the counter while my kids ran to the playgrounds offered to children inside the restaurant, a minute later my daughter came back frightened because an employee (her name is Charlotte) had yelled to them that they needed the wear sox. I kept my children with me until I got the order ( KS#3 7/28/09 14:30 order 905) and we walk to have a seat and eat in the dinning room.
After a while I had by them observed others kids going to the playgrounds without sox so I allowed them to go, 3 seconds later a McDonald's employee approached me with a very unpleasant mood yelling at me that I must call my kids back from the playgrounds and make them wear sox in order to be allowed to play. What first stroke me was that my kids were barely getting to the games which made me felt that she was watching us all the time and waiting for them to get back to the playgrounds, and as I said, I had observed others kids going without sox. In an effort to stop my kids from getting to the playgrounds she ran over to caught them up which scared me and I asked to her not to talk to my kids, if there was something to be ask she should ask to me, my kids had done nothing wrong. This must had been a shock and felt overwhelm since she called upon the manager on site ( her name is Clarissa) and another employee (from whom I didn't have the chance to get her name). Once again I felt intimidated by the three of them, I firmly believe that is not way to handle the situation, certainly no way to threat customers, specially this third employee who sweared at me upon the point that the manager had to stop her from kept on yelling at me and sent her back to her task. I always thought that if a manager needs to handle a situation, it should be in a friendly and polite way in order to assess the customer's point of view and not standing along two employees in an intimidating way. It was a stressful, unprofessional and out of hands by them, she decide to call the police. They had gave me enough reasons to believe that it was better for my family to call my husband to come bring my van's key . My daughter was crying believing that she would get arrested and I honestly did not care anymore for what these employees had to say, we were ready to leave. I had ordered the food to be eaten in but I did not had the chance to eat and since I've been asked to leave, I asked for a bag to carry out my food but that was too much to ask and none was provided.

By the time my husband and the police arrived a few customers had stand up for us and questioned the manager why they had called the police, nobody understood their actions, all the parents had called their kids from the playgrounds and decided to leave, unquestionable the mcdonald's employees had become hostiles to the customers (not only me but also the ones who had stand up).
When I had the opportunity to explain to the police and letting him know that I was waiting for my husband, it was outrageous to see that they even when as far as to ask the police to have me arrest, in front of my kids. Of course that did not happened since no law had been broken and they used a better common sense.

Nowdays we are dealing with our daughter to forget the whole experience and go back to mcdonalds since she used to loved and it was a weekly visit, she still is frightened thinking that she would get arrested.

I would like to know if this is the proper conduct to have for the McDonald's employees and more than anything if my kids will be welcome.

would like to hear an apologize from McDonalds and to know that employees that do not represent McDonalds's culture do not have an opportunity to work on the favorite spot for our children.

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McDonald's - dirty bathroom in mcdonalds!

I decided to eat at a McDonald restaurant located at 2848 Nostrand Ave in Brooklyn, New York. Before I ordered, I decided to use the restaurant's restroom. When I opened the door, the wall behind the toilet and the toilet itself were smeared with feces. The feces were hard and it appeared to have been there for some time. I inquired about the cleaning...

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McDonald's - made my 15 year old daughter afraid of work

My 15 year old daughter had got her first job at mcdonalds. They say they work around the kids schedule. That was a lie. They scheduled her to work a closing shift 2 to 3 times a week on a school night. She was told if she didn't work them she would be let go. So they let here go after working there a year. They said she didn't show for a couple of shift...

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McDonald's - making food with no gloves!

I went into a mcdonalds on 16th avenue, n. w.in Calgary, to order a take away breakfast. Whilst I was hanging around, I notice that the person making up the orders had no gloves on while she was making all the food. So when the food came, I told the guy I did not want it now, and then saw a manager, and she said, well sometimes they wear gloves and sometimes they don't, and was not in the least bothered about it.

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McDonald's - uncooked food, unclean restaurant

My family and I went to the McDonalds restaurant located at 10-250 Shawville Blvd. S.E. Calgary to have supper on April 15, 2007 at 6:27 p.m. Customer service was lax and the restaurant did not have one clean table although there was several people on shift "hanging around" in the back doing little or nothing. There floors were littered with garbage. My...

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McDonald's horrible taste!

I wanted something different for lunch... but I wanted McDonalds. I see a picture on the menu at the drive through of their new "Cheddar Melt Meal"... It didn't really look good on the picture (should have told me something right there, since pictures are usually better than the product) but, I thought since I do like burgers, I do like cheddar and I do like grilled onions, I will give it a try.

***OMG they are advertising that very burger on TV as I write this***... anyway... I have no clue what kind of bun it is served on, maybe wheat?

I decide to eat in my car... The first thing I noticed was the smell... yuck! But, I'll try it anyway. I bite into it and start gagging on it... it was as if they soaked it in salt! Now, I have to admit, I use more salt than any human being should... so, for me to complain about something being too salty, it has to be really bad! I forced myself to swallow it... I gagged it down... then wrapped the rest up and put it back in the bag and ate my fries for lunch. I went back to work, leaving the bag in my car, because I was too lazy to carry it in to throw it away... I'll do that when I get home... I had three candy canes at work to get rid of that horrible taste in my month, but that didn't even help. Time to go home now... I get in my car and as soon as I opened the door, my whole car smelled of that burger... I started gagging again, just from the smell of it... I think I'll stick with the Big Macs...

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Chedda be betta
Portland, US
Nov 02, 2010 10:04 pm EDT

Cheddah Melt be the bomb! Ooozy cheese and all them onions up in that - damn, girl must be raggin' to not like this dog.

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GeorgeFromMethuen
Methuen, US
Oct 13, 2010 7:17 pm EDT

Seriously, I wish this burger was on the regular menu. I'm craving it as I type this. Great burger ... the best McDonalds ever had to offer!

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Geo Bic
,
Dec 04, 2008 3:01 am EST

wow I didn't think the queen from "my3cents" would indulge in fast food . Though not a big mcdees fan, I do love their chicken mcnuggest. they really hit the spot. The biccey will soon face the superbowl again.

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Charleen Pullia
,
Jan 13, 2008 1:03 pm EST

Omg that was the best burger McDonald's had to offer. I wish they would bring it back!

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Shannon Edds
,
Sep 15, 2007 1:51 am EDT

I notice this complaint is in 2007. Where is the Cheddar Melt at? This sandwich is from the mid 80's and has not been back since. Too bad tho, it's one of McD's best burgers. Ched Melt at McD's has grilled onions grilled in teriaki sauce. perhaps that is what you did not like about the burger. Bring back the Cheddar Melt!

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HHA
,
Apr 14, 2007 10:09 pm EDT

Thats cause those onions sit in the QVC heater for hours and hours.

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Jason
,
Mar 27, 2007 8:49 am EDT

The sandwich is made on RYE ###. If you dont like rye, order it on a different bun... ###.

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Jesus Hernandez
,
Mar 15, 2007 8:38 pm EDT

So, you hated the salt in the sandwich but ate the salty fries with no problem?

Frivolous complaint.

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McDonald's misleading marketing!

My stepfather goes to the same McDonald's every morning to get breakfast for him and my mother and so we got him a gift card for Christmas. We bought it at the store in Hermitage and he goes to the one by I-440 and Nolensville Road. These gift cards have been advertised on TV and we assumed that he could use it at any location. They would not accept it. This is unacceptable because they were begging for people to buy them. My mother is a shut in and they are up in age and this upset them. I also go by McDonalds every morning on my way to work for coffee and breakfast.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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