McDonald's
reviews and complaints

Take out tax has nothing to do with dining in or driving through. It's a tax to "punish" people for eating fast food. Same thing goes for a "gas guzzler" tax on gas guzzling vehicles.

Why are you complaining about McDonalds? They have nothing to do with the taxes. Complain to your elected officials. They can (in theory) do something about the tax. McD's cannot.

Maybe theyres others who need them too. If you see people that have them but not using them for an infant you then you would have a complaint

In USA servise zero but in Europe - on the first place in the world.
So, if you ever will wisit Ukraine, visit Mc donald's to compare...I assure you, you would be completly shocked:-)
Welcome to European Union!

Oh my god. I'm so sorry that you had to hold your child! That must have been a terrible experience for you! You could have put her on the floor, or just let her get hurt on the broken chair if it was that awful! Your life is forever ruined by that one experience when you actually had to TOUCH your child!

Just freaking let a manager know and move on with your life. It's McDonald's for [censor]'s sake. It's not a life altering experience.

While working at a Mc Donald's in Pana, Illinois. I experienced the worst type of treatment you could imagine by the suposed professionals working there. I had a sign placed on my back that said" I an a Hore", when I became angry I was told that I was over reacting to the situation. Some of the teen age boys I was working with were told that I was a stripper and the "guys" took up a collection for me to do a poal dance? when I complained I was told I misunderstood what was going on--I do not think so! During my employment there I caught the managers daughter drinking "vodka" in the office while on the clock. There are managers working in the store that will provide your teenager with booze if they ask among other things. I have had a knife pulled on my by another employee and nothing was done by the managers of the store. I am a person with disabilities and was forced to do work which would make my condition worse and was told do it or else you dont have a job. I have been psyically shoved by a manager that caused me to fall in the floor and was told that it was an accident and that again I was over reacting to the situation----I don't think so! this Mc Donald's is not a good work environment for anyone and something should be done--I tryed but failed.

That's it? Bring the car seat in and sit it in a booth...tada you have a high chair.

It sucks that they ran out of high chairs. But crap happens and it is not always their fault. Most of the time customers break stuff, and staff are unable to get it fixed because they need to call someone for repairs. GET OVER IT

I just left a Mcdonalds store in Harrisburg, Illinois. I've gotten used to service that totally bites when the delivery truck is there, but tonight really ticked me off. I live 20 miles away and when I got home I found that I had no fries! I was willing to overlook the poor customer service at this particular McDonalds until tonight. Get it right, or sell out to Burger King!

Move on you dumb ###! You have no idea what it's like working for customers with sour faces like you. If their is a problem, as appose to wining on here get of your fat ### and tell the manager. A lady and her child proberbly had a bad experiance cos u could not get off your fat ### and tell the shift manager so the chair could have been repairded! If the biggest issue in your life is a high chair, someone in your family is bound to get ill to teach you their are bigger things in life than a ###en high chair.

hi, my name is tyrone. I am an employee at mcdoanlds. i just got my paycheck and me and my follow employees have been payed way! less then what we was suppose to receive. I was payed for 19 hours when i should have been played for AT LEAST! 80 hours of pay, and not including overtime. We have families and bilies and responsibilities. WE NEED THAT MONEY!

I am currently a manager there and if you came to asking for that my answer would be "use one of the other 8 high chairs we have" or "theres no law saying we have to have high chairs, so get over it" you got what you paid for so stop complaining.

I found a cockroach in my order from McDonald's Atteridgeville... I Recieve a call saying I should sort it out with Uber eats...i had to throw my order away... I feel the resolve from McDonald's was unfair and they need to compensate for it somehow... I am gonna put this on hello Peter...

I was left on my own after a very short time and this remained for ninety percent of my time with delivery and was not a problem except.
The stores are serious production feeds so must be respected and accessible allowing easy speed of control, stocking and, very important - the production side kitchen locating what they need when they need it. None of which is of importance or crosses the mind of a manager.
In the first year...
Boxes unbroken blocking the hall for delivery and stores access, also to the fire escapes and back yard floor every time the delivery was arriving; those boxes flattened in the recycle cadges still with plastic bags inside plus unbroken boxes under broken ones and general rubbish. Every time...
Complaints came from the recycle company despite my efforts to clear the three cages of the flattened boxes with plastic in, this as the delivery was arriving.
Bread pallets thrown about blocking the back yard with the boxes inclusive.
All store rooms were in a state (miss treated) every time!
The freezer, chiller, internal and external dry stores a thrown/pulled about mess every time.
Internal dry store, when I arrive, almost every time included a path way of apple pie cardboard wrappers from the back to the door way.
Despite this and now on my own, frequently pulled off to other areas/jobs.

Complained:
Apparently there being two to three managers plus one older in charge, they had to much to do, to many people to control; the real reason only told to me later at its end...

But
There was time for two young male managers separately to rearrange the internal dry store when they felt like it: it was better for me all of the six times; I was told so. The last time everything had to be put back in its place by me again to take the delivery.
Only ever competent/interested, who had the respect to listen, non grown manager arrived for a time, and I requested that the two be stopped from playing with that store. Pointed out that it is half empty when they play and alter; I have to have it set for the delivery.
Also noticed me struggling with the mistreated cardboard recycle cages and sorted that out by the next delivery.
All of the above other problems also evaporated for his time.

The two week shut down for refurbishment/franchise.
The external metal dry store had to be removed and I lost one third space. The manager brought in for this only then was informed that, putting any of the dry store upstairs breaks the agreement so cannot be used any longer as a production operated storage space, this was conveyed to me.

I informed that the input needs to be properly controlled, the delivery was too high. Also another delivery was required to control the loss of space plus the freezer was over full during holidays and all struggled to get to products or even get inside after a delivery.
These requests took months to implement despite the immediate changes required, but finally told that the ordering was being done now by site. Months later the extra delivery day, and it took even longer to get the freezer and chiller that should of been included; included.
The dry store delivery in general: Medium delivery 4, large delivery 8 cages
With boxes, mostly one of each, all open and accessible and their positions known by the staff, kept and set by me.
There was no stacking of the boxes, the items need to be directly accessed.
Stock can also then be directly, daily, counted for on site ordering.
The shelving was of good quality and (spacings with width an important factor) its wider because it is free standing despite the very tight space.

A month or so after a new manager the dry store shelves were suddenly replaced.

Before the delivery...
Now every shelf is packed FULL and more importantly, now stacked with boxes on top of boxes on top of boxes that people have to get into/find items.
Now the box of the item required had to be located, the boxes on top taken off, put on the floor (not allowed), then re-stacked.
A packed pallet on the floor stacked with various boxes. So no room for delivery before the delivery.
The upper floor, more boxes from the dry store.(during the shut down it was made clear to the manager by his managers and then to me that the upper floor can not be used as a storage space for the dry store as it is breaking the agreement by turning it into a production area)

A small delivery. Four dry cages, three had to be repacked with the fourth and left out in the hall by me.

The second time on delivery...
I was called over to the delivery door, for delivery, by two of your managers who have been with MD at least as long as I had.
I pointed to the still FULL dry store where I indicated and asked the serious question, ‘where do I put it, I’ve got no where to put it?’
Only to find one of them bent over through gritted teeth bobbing around and waving his fists saying ‘you will put it away...you will put it away’.
At that point I vacated the premises.

Ice rink, four years in...
Freezer streaming water internally at every one of its at least five daily defrosts.
Due to previous experience of this being left till dangerous; informed the then main manager of the serious nature of water running down through the food boxes to the floor and the serious affect of this ice build up.
I expected the managers be coordinated, pick up a phone to have the simple job done by an engineer.
Over a month no one gave a flying: then the problem was attended.
After the repair told by ‘that’ manager with surprise that the ice covered the whole floor whilst indicating it was two inches thick, something already conveyed to me as newsworthy by another worker. The safety carpet is half inch. A trained engineer had to come in, see and walk on it to fix a minor blockage.
Then to be cleaned-out by two workers. Safety glasses, shoes, gloves and a pick, at -18 degrees, should of been the minimum supplied.
The people in and out for you, using this, during their normal work attendance at that neglect... don’t have correct footwear. There is serous metal shelving located in a very tight area.

Chiller.
From the day I started was warned of the collapsing shelf in the chiller; four years on despite requests for that simple job; onion with water and produce boxes over the floor.

Delivery time change.
Despite warning for four years that the delivery was at a bad time. On a return from time off a lads informed that the manager had hit a car when helping.
Not long after- changed to the requested 7.00am.
I feel sorry for the kitchen.

As an employee of McDonalds I must say that is totally disgusting! That woman should have been fired immediately. Especially since management was aware of the problem. Management also needs to be replaced with more competent people that are capable of making sure the customers health comes first.

One thing I have discovered concerning McDonalds is the management is they are lazy and unwilling to do their jobs. They yell for the cash register workers to do everything. While there are a few of us that work our ### off to do what we are being paid to do. There are many that refuse to do anything. God forbid they should lift the heavy broom or mop. They may break a nail. They will stand there and watch others work. As a cashier we are expected to fill our stations, make coffee, keep fries down and wait on the customer as well as fill orders. Even during the busiest of times. If we have time between costumers coming in the store we are expected to clean the lobby and playland. This we are aware of when we hired on for the job. So "some of us" make sure these things are done.
Another problem in the store is the cashiers that DO NOT want to do anything. Leaving all the work for us to do. They want to stand there and look pretty or talk to all their friends. Management never says a word to these cashiers. In many cases the management is the problem. Our store has many video cameras. I just wish the corporation would gather up a few of those cameras and watch the goings-on in their establishment. Many so-called managers would be fired immediately!
There are times the managers will have favorites and target other workers. I've seen this happen first hand. It is very difficult to work in the same station with a manager that loathes you and gives you every chit job they have. Meanwhile, there stands one of her "butt kissers" doing nothing, and she/he gets away with it. If you complain, you just get more chit jobs. Seen this happen as well. While I have never been targeted myself, it all trickles down to the customers. The mood turns sour and the customers get the backlash.
On the other hand, I have to say that there are times that the customers come in and think they can walk all over you and say what they want and get away with it. Courtesy and manners work two ways. Being a cashier does not make you a way for a customer to let off steam. Cashiers have feelings, too. It goes the same for the customer. Things should not be taken out on them either. Customers have the right to complain if they feel they have been treated unfairly or not treated with respect. Just as cashiers have the right to walk away and let a manager take the rude customers order. That is the way we do it at our store. Rude customers are immediately given over to the manager to wait on. This serves two purposes. You are not returning rude for rude and if there is a problem, the manager can fix it. That is what they get paid for.

Thanks for letting me vent,
Steph