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1.2 762 Reviews

Meijer Complaints Summary

34 Resolved
726 Unresolved
Our verdict: If considering services from Meijer with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Meijer reviews & complaints 762

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ComplaintsBoard
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11:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Meijer overpriced, terrible service and product quality

The meijer grocery store in canton, mi is deplorable! I just returned from what will be my last trip. First and foremost they are totally overpriced. I might be able to tolerate this overpricing a bit more in exchange for the convenience of shopping 24 hrs if it weren't for the following:

There are never enough cashiers, resulting in extremely long lines. So i, being the clever thinker that I am, utilize the convenience of their 24 hour shopping to avoid these lines. However during these late hours they have not one... I mean zero cashiers working. Call me crazy, but when i'm spending 200.00 on groceries, I do not want to use the u-scan! I would think with all of that money that they are overcharging the consumers, they could afford to hire a few night cashiers! In the time it took me to look up all of the codes for my produce and await "customer assistance" 12 times from the head cashier/u-scan watcher my meat was warm and my ice cream had melted. Not to mention the fact that I overcharged myself 3.00 on watermelon because I mistakenly pushed the wrong 'watermelon' button on the produce look-up screen! When I pointed this out to the attendant... She informed me that the service desk was closed and i'd have to come back for my refund... But of course!

Let me point out some other complaints about this store: the produce... Always poor quality and picked over. The outdoor/flower department... Their flowers are in the worst condition i've ever seen. Who in their right mind is going to pay 12.99 for a wilted, burnt hanging basket? Obviously there is a market out there for them, because every time I check that's what they're selling!

Customer service... Horrible. There is never any one available to help and if there is they know nothing or are rude to customers. As I mentioned I am a frequent late night shopper. I "get" that they use this less busy time to restock their shelves, however I am the customer. I do not expect to be glared at as I squeeze between the their mile high boxes and restocking carts to reach some cereal. Customers are made to feel as if they are 'in the way' and not one of these employees offer to move or assist.

So in summary if you're looking to buy overpriced food and merchandise of poor quality, from understaffed, ill-informed employees who provide service with a glare... Meijer canton, mi is your store!

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Energizer9
, US
Mar 25, 2016 4:15 pm EDT

I purchased yesterday @ Meijers here in Ionia MI- Nacho Cheese hard shells, it had Meijers on the box. Sell by date July 29, 2016. Every taco shell was broken into pieces. So much for the Steele family taco night. We wound up having taco salad.

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Energizer9
, US
Mar 23, 2016 3:11 pm EDT

I purchased yesterday @ Meijers here in Ionia MI - nacho cheese hard shell had Meijers on the box.
Sell by date July 29 2016. Every taco shell was broken into pieces, so much for the Steele family taco night- We wound up having taco salad instead.

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jdburns
Grand Rapids, US
May 29, 2012 11:25 am EDT

I live by the meijer in blacklick ohio and i have been sold meat that was spoiled twice in three shopping occasions. This store is charging almost $4.00 a pound for 80/20 hamburger and their hiding bad meat inside fresher die colored meat. This happened in more than the two other occasions. I opened up a $14.00 roast and almost threwup at the rotten stench. I went in to the same meijer in mid-april to get a watch battery replaced and was snubbed off by some cranky old lady that told me she was only covering for ( get this) the only person with the proper knowledge and ability to change watch batteries and he was on medical leave until june.

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SugarIce
Troy, US
Apr 11, 2012 11:28 am EDT

ill-informed? what do expect a specialist? employees are not your personal encyclapedia you can google search just about any product or question you have. Do u realize how many different products we sell. I would like to see u memorize all that information.

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SugarIce
Troy, US
Apr 11, 2012 11:16 am EDT

In my opinion if you go shopping on holidays or weekends its your own fault you have to wait in a long line. Would you rather go to the walmart by my house that has only 1 cashier, no u scan on a weekend night. Stand and wait behind 15 to 20 people with shopping carts overflowing no joke, i should have taken a pic. Or the meijers i work at the ussually doesn't have more than 4 or 5 people even when its busy. The customers I think are the most rediculous are the ones that complain about standing in a line with 5 people in front of them, when they are the ones that waited til christmas eve to do $300 dollars of shopping or more. sometimes we will have all our lanes open including photo, sports and garden, and customers still complain. I love how customers talk at cashiers and employees as if this stuff is our fault. No matter how much you complain to us it wont change, we have no control over that. Managers and corporate are the ones to complain to. But good luck they tend ignore most stuff.

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SugarIce
Troy, US
Apr 11, 2012 10:57 am EDT

the The reason its hard finding someone to help u in the GM area, is because they schedule the least amount of people possible to each job. Sometimes they will have one person runing the floor. And when it gets busy at check out they call store number to check out over the pa system. example "222 to checkout" or "222 to service". Then everyone in GM comes up to work on a lane. when this happens there is either no one on the floor, or just one(the manager). So you can blame the customers that complain about there not being enough lanes open and the managers that dont schedule enough people.

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SugarIce
Troy, US
Apr 11, 2012 10:48 am EDT

The best time to shop is before noon monday to thursday at the store i work at, between 6a to 10a. I agree meijer isn't the cheapest but i dont think they overcharge, they just try to make as much money as possible. my suggestion; Avoid shopping between 8p and 11p. And Avoid weekends Friday night to sunday night. Meijer's never seems to schedule enough cashiers on holiday weeks, sales specials, etc.. I myself prefer Aldi's.

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emma0707
Canton, US
Jun 27, 2011 11:04 pm EDT

The dry cleaner at Meijer is just terrible. He ruined a very expensive dress and yelled at me about it! He then offered to fix it for $40 and told me that I was getting a deal.

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whowhat
warren, US
Dec 22, 2010 2:01 am EST

I have the same experience with the grocery workers who re-stock the shelves overnight. They block the aisles even though it's unnecessary. They could place their carts in the aisle and still leave room for shoppers to get by but they don't. They look at me and behave as if I have no business being there, as if I'm a nuisance and in their way.

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azaleya
Rives Junction, US
Oct 04, 2010 2:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

For one thing, not all store locations are the same -- and it's clear to me that you're HIGHLY overreacting. You were probably in a negative mood before you even walked into the store on the day in question, and that clouded your judgment and perception of your experience.

Usually you can tell this is the case when someone is ranting and raving in absolutes - "they're ALWAYS rude" or "there's NEVER anyone to help customers" or "their selection of this/that/the other is the WORST EVER." Quit whining and grow up.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Meijer customer service problems

I feel the photo department at Meijer in Bowling Green, OH has some customer service problems and doesn't have understanding when it comes to making reprints. First of all, the girl working on January 22, 2007, was rude when I asked about how to write out the numbers for negatives. She just stood there and acted like I was supposed to know what to do and what finish I wanted for my pictures. When I got home I noticed I was missing 2 sets of prints (4 photos total) and was charged too much. There was a sale going on on reprints for $.29 and I was charged $.32. I have had problems there before and will not be returning to that department for photos any more.

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Michael Wieczorek
, US
Feb 26, 2024 9:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bottle return closes 2 hours before store. Even though hours state that Meijers is open until midnight. There are no hours posted on the door for bottle return. This is an inconvenience for disabled veterans like myself that do there shopping at this time.

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Margaret Canino
Sandusky, US
Feb 04, 2024 11:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

In my biscuit I found this piece of something! I don’t know what it is! And why is it in my biscuit. Please alert your quality control dept to address this issue. Thank You! We love shopping Meijers. Margaret Canino -2814 North Bayview Lane/ Sandusky OH 44870 Jan 19, 2024/ If you need the item, I can gladly send it to you.

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Joshua Ateca
, US
Nov 19, 2023 12:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Our Cashier at the Meijer in Brighton Michigan was Edmund. I asked if he could put an item in my use my brand new reusable bag. He said I am not putting it in there. It was November 11th, 2023. My receipt serial number was A004603NL9QTTS

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Bev Strange Boninsegna
, US
Nov 13, 2023 3:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Date: every day! Try to go to Mperks to get my rewards and it keeps saying it is not available. Is the site having problems? Please fix as I use it to get discount on gasoline! Don't know how much more I could tell you -I have been using it before with no problems.

Thanks!

Bev

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pecker
Warren, Michigan, US
Nov 04, 2023 5:15 am EDT

look above

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Jes Conkin
, US
Nov 04, 2023 11:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was running low on my prescriptions so i called a week in advance to get them refilled. now its day 9 and im still out of my medications. i get severe migraines due to withdrawal from my medications and its very inconvenient to be given a time frame for a filled prescription only for it to not be filled 2 days after.

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DD3823567
Escanaba, US
Oct 22, 2023 10:49 pm EDT

I see big changes in our local Meijer store in Escanaba MI. What I am seeing most is a lack of Organic products. I went shopping on 10.07.23 and could not find organic nuts, lots of meijer brand but not organic meijer brand. You are pushing me to buy online organic products as you are failing to provide organic products in your store.

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joeyhaworth
Lewisburg, US
Aug 31, 2023 12:19 am EDT

i ordered and was charged for ben and jerry brownie ice cream and did not get it. i ordered meijer sharp shredded cheese and got a diff flavor in my order andon second part of order i got a shaker cup and the lid wont close and seal so i cannot use it either. !

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Allison DeVriendt
, US
Jul 15, 2023 4:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Tried to ask a Meijer's employee to just tell me where the boys underwear were located and she said back to me, "Nope I'm on break!"

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Sherri Schultz
, US
May 08, 2023 7:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had 2 prescriptions to be filled was told they had both. Came back when told and then told to come back tomorrow because they don't fill all prescriptions on one day. They split it up. Now are you going to pay for my cab for the extra ride? Was told to go to another store. She was nasty to me when I questioned her.

Meijer In-depth Review

Overview of Meijer: Meijer is a well-established retail chain that offers a wide range of products to its customers. With a strong presence in the market, Meijer is known for its convenient locations and extensive selection of items.

Product Range and Quality: Meijer excels in providing a diverse product range, catering to the needs of various customers. From groceries to electronics, clothing to household items, Meijer offers a comprehensive selection. The quality of their products is generally reliable, ensuring customer satisfaction.

Pricing and Value for Money: Meijer is known for its competitive pricing, offering customers good value for their money. With regular promotions and discounts, Meijer strives to provide affordable options without compromising on quality.

Customer Service and Support: Meijer prioritizes customer satisfaction and provides excellent customer service. Their friendly and knowledgeable staff is always ready to assist customers with any queries or concerns. Meijer also offers efficient support channels, ensuring a smooth shopping experience.

Online Shopping Experience: Meijer's online shopping platform is user-friendly and convenient. Customers can easily browse through their extensive product range, place orders, and choose from various delivery options. The website provides detailed product descriptions and customer reviews, enhancing the online shopping experience.

Store Layout and Organization: Meijer stores are well-organized, making it easy for customers to navigate and find what they need. The layout ensures a hassle-free shopping experience, with clearly labeled sections and helpful signage.

Availability and Accessibility: Meijer stores are conveniently located, making them easily accessible to a wide range of customers. The stores are well-stocked, ensuring the availability of products even during peak hours. Meijer also offers online shopping and delivery services, further enhancing accessibility.

Loyalty Programs and Promotions: Meijer offers a loyalty program that rewards customers with exclusive discounts and personalized offers. Their promotions and deals are regularly updated, providing customers with additional savings opportunities.

Return and Exchange Policies: Meijer has customer-friendly return and exchange policies. They understand that sometimes products may not meet expectations, and they strive to make the return process hassle-free, ensuring customer satisfaction.

Environmental Sustainability Initiatives: Meijer is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. Meijer's efforts contribute to a greener future.

Community Engagement and Philanthropy: Meijer actively engages with the community and supports various philanthropic initiatives. They contribute to local charities and organizations, making a positive impact on the communities they serve.

Competitor Comparison: Meijer stands out among its competitors due to its extensive product range, competitive pricing, and excellent customer service. While other retailers may offer similar products, Meijer's overall package sets them apart.

Overall Rating and Recommendation: Meijer is a reliable and customer-focused retailer that offers a wide range of products at competitive prices. With their commitment to customer satisfaction, convenient shopping experience, and community engagement, Meijer is highly recommended for all your shopping needs.

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