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MyLife
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2.1 372 Reviews

MyLife Complaints Summary

99 Resolved
249 Unresolved
Our verdict: When using services from MyLife with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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MyLife reviews & complaints 372

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M
2:12 am EDT

MyLife extortion

I found a disturbing amount of information about myself on this site. After I searched on how to resolve it. I tried to email them to opt out and remove my information. They refuse to remove it unless I pay money to create an account with them! Everyone needs to file better business bureau complaints against them. No one should have to go through this.

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L
10:21 pm EDT

MyLife ineffective or no report

I signed up for your service and it's ineffective. First off, my name is Lloyd M. Brock, not Angela. The people I wanted to check on were not the ones I wanted to know about. Two of them you had no infromation on at all, so your service is of no value to me. The people I wanted information on were possibly trying to scam me for money. I filed a report with the FBI and ICE and haven't received any ainformation thus far.Please cancel my subscription.

Thank you,

Lloyd M. Brock
[protected]@msn.com

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Update by Lloyd M. Brock
May 06, 2019 10:22 pm EDT

I haven't received a response yet to my complaint.

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T
3:00 pm EDT

MyLife membership/ information

I searched myself and the system kept telling me my name is LaTonya Wright, however, my name is Tonya White Williams. The system would not allow me any full background checks even be n myself although I was led to believe I had a premium subscription trial for 1 week. I am unable to view any of the premium searches under the one week trial and had to order another one which also requested money after each search but never received the trial or premium searches I was led to believe I would receive on purchase. I am requesting a refund of all transactions because I don't feel your site honored any of what I was told I purchased and the free information I did receive of myself was not accurate therefore I don't feel any of the other information I received free to be true either

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D
12:22 pm EDT

MyLife mylife service and request that I pay to make me look better

I did a Google search for my own name a few days ago and it produced a MyLife Web site report on me, stating in bold red letters that I have a criminal record. And when I announced that I am the person described and that I would like to see more detail on that statement, I was invited to pay MyLife money to improve my "score" - which would apparently include removing this falsity. I am not aware of having any criminal record (and I would consider myself a fairly reliable source on that). And, I will not permit my name to be smeared in connection with an old fashion extortion scheme in modern dress. I am also contacting MyLife directly to recommend they respond to this charge by identifying its evidence and source of this "criminal record" as being the only way MyLife is going to potentially avoid a suit for defamation.

Duncan K. Robertson
[protected]@aol.com

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B
8:28 am EDT

MyLife false reporting and or innuendo

The MyLife site reports enough correct information to make it appear to be legit however it reports straight up false or misleading information. I followed the trail to have it corrected and they want me to pay to "view the report" to correct the information. Not sure to call this slander, blackmail on a falsehood or what but it's wrong. I have spent a lifetime to build a good reputation and this site should not be allowed to potentially destroy reputations, lives and careers.

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D
12:35 am EDT

MyLife website that reports personal information that is incorrect or malicious to the public

My life was asked to remove my personal information in a very respectful way, the agreed to do so and when I went back to check, they added untruths, and changed my "good" reputation to "poor"; the reason that ai had requested to "opt out" is due to a stalking situation which My Life has made even worse! Shame on you, My Life, you deserve to be sued in court!

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H
9:48 am EDT

MyLife inaccurate information, cannot update, difficulty cancelling free account

Signed up for 7 day free account. Found much of the information inaccurate and outdated. Could not find out who was checking/investigating me, always listed as
"anonymous". What good is a company like this when much of the info is wrong, or
outdated. The sad thing is that people who check with such a website, believes the erroneous information! I called after one day to cancel my account, and then got an "automatic renewal" notice in my email. Called today, and found out that the account had NOT been cancelled. I threatened to call my credit card company to dispute any and all renewal charges, and then to call the California State Attorney Generals office, and file a fraud complaint with them. The customer service rep assured me that they would cancel the account. Stay away from this scam company. They are not reliable source for accurate information on you. Also, just FYI. Go to Wal-Mart store and get a "money card". Put $50 or so on the card. Use it
for these types of accounts. Then if they refuse to quit renewing the account, do not
put anymore money on the card. Call WalMart and have them send you another card, or let the card run out of money. Get a different money card. Just FYI

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A
3:56 am EDT

MyLife reputation score

What the heck kind of company is this...I run two real estate business and got a
.67 rating which is not true and could ruin my business! I want it removed immediately! And I want to unsubscribe from this illegal site immediately...
Or you will be hearing from my lawyer for defamation of character...good buy...
Arla Bretzing
This is a terrible service where someone can jusy get on here and say what they want even if it's not true or mistaken identity...
not happy at all and I want it fixed immediately! Crappy website

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C
4:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyLife information revealed

They are lieing and ruining what I have left of an I theft name that was stolen years ago without producing facts about anything! Now I value my privacy and want this took out offline from MyLife as they are not telling all that's involved here and they need nto be sued over this and I am going to check with an attorney about doing so and let their reputation get stained and ruined both for ruining mine!

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O
12:51 am EDT

MyLife false, fraudulent information... affecting reputation, lowered credit & great damage.

None of this site's Internet posted information - `family' and `associates' (they of bad reputation) named are any relationship to me. By associated such to me, I am "guilty by association". But there is none, no relationship at all.

Such, one in particular who had gone to prison, living on same street being associated with me. Their bad history becoming mine. I have no relationship to such and don't even recognize names listed.

This site has chosen to link me to to them... giving alerts & warnings, adversely affecting my reputation, credit and life. OUTRAGEOUS!

Unwanted, constant phone calls now - I have had to put phone on silent, non-ring mode to get relief.

Credit affected adversely. Bank of America closed my account... THIS after 36 years, the account opened in 1983 and with no missed payments and virtually perfect credit BEFORE and historically. False information posted...

AND... RED ALERT posted in header for relationships, people I don't even know; don't even know who such persons are. There also someone with legal problems, they jailed, convicted that went to prison LINKED TO ME! HOW?! WHY?

This is OUTRAGEOUS! Formerly sued under their previous name, Classmates.com, they do this after they settled a $9 million dollar class action law suit. Then they turn around, of new name and DO WORSE.

I have never seen or experienced anything like this... with heretofore PERFECT credit and now great hurt and abuse. THIS MUST BE STOPPED! This is WICKED. It is nothing less than EVIL!

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S
10:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MyLife internet personal data

Do not sign up for this service unless you want to be overcharged, and put off if you want to get things fixed. You actually get nothing in what they say they will provide and they say it is 100% satisfaction guaranteed but gettin service is virtually impossible. I was on hold and stuck in there to finally get answered after an hour. I requested and immediate cancellation after about an hour of service. Not only do you get charged once for service, there is an additional charge that led to a total of $250.80 in one day. Those two charges were supposed to be refunded and I actually have a refund confirm number. I was not refunded but charged twice again! I am in to them for over $500. My only guarantee is that the card will negate the charges. Never pay for anything with other than a credit card.

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O
4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyLife Mylife subscription

My complaint is simple: I enrolled for a free trial on Mylife.com just to check the details on the information I could see on me went I visited the site. I thought that the few things I could see on my info without being subscribed were not updated/accurate. So I subscribed, and asked for my picture to be removed and my information revised. When I looked up again, being already a member, I could not access any of my background reports. I noticed that my reputation had changed from fair to good but I didn't find the details on the inaccuracies, or how they were revised. I started to suspect that my reputation improved just because I became a member, not because they looked into my real info.
I wanted to deactivate my account online, the same way I enrolled, but it couldn't be done. Actually, you have to call them. I thought they would send me a reminder before the trial expired, but they didn't. Instead, when the seven day trial membership expired, they just charged my credit card automatically. They just emailed me when the charge was made to my credit card. I don't think this procedure is honest, nor the service offered very efficient, and let me tell you, it's pricey. I am also greatly concerned about how these people handle records and mix up identities. A site like this shouldn't be alowed to mishandle people's personal information.

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S
Sun Dey
, US
Feb 17, 2019 1:45 am EST

For anyone that is having difficulty with this company, please file a consumer complaint with the California Attorney General's office. Even if you are not a resident of California you can file your complaint online. File at the noted address and enter MyLife.com address and enter Jeffrey Tindley as CEO of MyLife.com at 1100 Glendon Ave #1800 Los Angeles, CA United States - [protected]+[protected] go online to the Califonia Attorney General's office and file the complaint online at web address is https://oag.ca.gov/contact click consumer complaint and file your complaint. Jeffrey Tinsley has been successfully sued before and he can be sued again. Other companies that are like myLife will remove your information if you ask but Jeffrey Tinsleys CEO for myLife does not comply as easy. Call email over and over until you get results. Be relentless about it and don't give up. Also, want to let everyone know my MyLife.com customer service is located in Manila Philliphines but CEO Jeffrey Tinsley lives in California. Do not be afraid to file your complaint the more complaints file the more power we will have for a class action lawsuit and to shut this company down. Also, try contacting major news stations tell your story ABC, NBC, call or email any and all news sources until you get results do not give up

ComplaintsBoard
K
11:57 am EST

MyLife poor customer service & impossible to contact!

After being on hold for a half hour I was disconnected. To say that I am furious would be an understatement. I had problems setting up my password on their site. - I want to cancel this account and stop any future payments.. I started out as caller 20 only to be disconnected and when I redialed I became caller 23. Trying again, already on hold for 24 minutes.(Disconnected again at 30 minutes) No email contact address available!
Sincerely,
Kevin Maloney

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T
10:01 pm EST

MyLife complaint

Mylife.com is a data aggregation site that collects data about you from anywhere you've posted information about yourself, by using a web crawler /scrape /bot. The information is shows you about yourself is not coming from them, but sites you've voluntarily participated in as well and other federally available public records that contain info on your life.

The problem here is how this free and readily available information is presented to the you to get you to sign up for their services, which consist of using deceptive thumbnails in the free search results to present the impression of something being wrong with your information as to being the reason why you need their services. Additionally you are shown a initial low social credit score as another means of making you feel you need their services to correct it. None of which is true and none of which you need from them.

The ability to control your public info on their site is so not needed as the information they find is from sites you've made your info public and that is public in nature.

What Mylife does is pull FREE aggregated data on you and place it behind a PAYWALL to give you a false impression of control. Data on you can be obtained and controlled by you for free using other widely available means.

Mylife also collects data on you during sign up and turns around and sells it even it you don't sign up.

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L
Leslie Ahlstrom
, US
Mar 04, 2019 3:53 pm EST

How do you get off the site?

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J
12:17 pm EST

MyLife www.mylife.com

First they do not have my information correct or even close and yet they DO say that I have a criminal background because I have had one single minor traffic speeding ticket in my 59 years. I had paid $25 to update my information, not only was I charged this amount, but it was not changed and now they want to charge me again to see the information again. Now I have been on hold for over 30 minutes and still waiting to speak to a representative. THIS IS A CRIME that they can steal your money for nothing and then try extort more money in an attempt to correct information that they seem to purposely inaccurately publically post to the internest to knowing tarnish your reputation.

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G
2:46 pm EST

MyLife reputation profile

I've been applying for jobs and have not been having much luck, which is unusual. A family member suggested I look online to see if my name comes up on searches. I found myself on Mylife. How dare Mylife drag my name through the mud. I can't believe companies like this are legal. I make every effort to be a good, hardworking, ethical person. One look at the Mylife website and I become a deviant not worthy to be trusted to hire or even know. No wonder I'm not getting any call backs. Mylife seems to use blackmail, fabrications and subjective opinion to coerce people to use their services. How do they legally get away with that? I try so hard to be an upright citizen.
It is so dishearting to see my name (me) slandered this way.

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L
Leslie Ahlstrom
, US
Mar 04, 2019 3:50 pm EST

This is happening to me too. The information is false. How is this fixed?

ComplaintsBoard
M
11:52 am EST

MyLife cannot contact to end subscription

I have tried getting a hold of these people. I get put on hold for 30 mins or longer. I do not hang up and choose to stay on hold. I get notified while on hold that I am now the first caller and my call will be answered next. Then the phone is disconnected. I have called multiple times. Each time it is the same thing. I want to end sub. That's it! It is not a complicated thing. When I signed on for my trial period (7 day / $1), the website said I could cancel. When I try and cancel (via website or phone), I can't. It won't even let me log onto the website on my PC. When I try from my phone, I do not have the option to click on something to proceed canceling. I already mentioned what happens when I try calling. This is completely unprofessional. I am very upset! I was able to leave a message on the corporate voicemail. That is the only option given. Can't talk with an actual human, it only gives you the option to leave a voicemail to corporate. "Customer" don't "Care" number just does what I previously mentioned. Can't even log into the site from the link that they sent to my email. Ridiculous.

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V
Velma Gibbons
, US
Apr 16, 2019 9:27 am EDT

My name is Velma Gibbons, I no longer wish to use Mylife.com. My credit card was charged on March 9th. I tried to cancel at that time however you charged me anyway. Please cancel and do not charge my account again.

V
V
Velma Gibbons
, US
Apr 16, 2019 9:28 am EDT

Please e-mail me or call to let me know you have taken care of this. Thanks, Velma Gibbons

R
R
Roger Gerard
, US
Feb 28, 2019 7:46 pm EST

I had no problem canceling my membership. I phoned the second number on the website and spoke with Alex, I told him I joined only to get an email address. My membership was until March 3 but I did not need more so I canceled immediately (Feb28, 2019) I anticipated a problem but I did not have one. Alex gave me a confirmation number. Now I'll have to monitor my credit card account.

Confirmation #[protected]

ComplaintsBoard
J
3:08 pm EST

MyLife public profile

I was completely unaware of this site until a family member told me that all my information was publicly displayed. Everyone could find my phone number, addresses, even a violation from years ago that is not public record. This puts me and my family's safety in jeopardy. I called them repeatedly and waited for 30 minutes or more and they just hang up. I signed up for their trial program and they agreed to take down my public profile. This is blackmailing at it's finest

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D
10:37 am EST

MyLife my life

Hello I have been trying to cancel my account for 5 days now. I get put on hold then I get disconnected after waiting on hold for half an hour or longer. I want to cancel this and I need help doing so please contact me as soon as possible I am going to contact my credit card company and not allow you to bill me again since I am having such a terrible time canceling. I think this is very poor and I will not recommend your sight to anyone
Donna lincourt
[protected]@aol.com

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8:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyLife refused to delete my profile/posted without my consent

I recently followed the opt out guidelines provided on the home page of mylife.com. I received an e-mail from "Lawrence" (an employee) stating that they will not remove my information as I requested because said info can be found by a "simple google search". Not true! When I google myself, I have hundreds of hits for others with the same name, but none about me. They have posted my date of birth, which I fear could lead to identity theft. They have also posted my political party affiliation, which I do not want everybody to know. Other info that they are trying to gather, such as my phone number (unlisted), my annual income (only between me and IRS!), and my net worth (nobody's damned business) are things I would never give out to total strangers, which those who own/operate this site are to me. I find this company very intrusive. They will not even let the dead rest in peace. They tell me I can pay to "manage my privacy". I consider that extortion. I will not pay them one brown cent! I believe that any so-called "information brokerage" should allow people to opt out with no arguments or questions asked. I know this company has a very bad reputation. I don't like a single thing about it. I have contacted BBB and FTC with my complaint. They must remove my profile. I won't take no for an answer!

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MyLife Customer Reviews Overview

Mylife.com is an online platform that provides individuals with a wide range of tools to manage their online presence. The website offers services such as background checks, contact information search, reputation monitoring, and social media management, among others. Mylife.com reviews indicate that the website has a user-friendly interface that simplifies the search process. Many reviewers praise the website for offering comprehensive and accurate information that helps individuals protect their identity and stay informed of their social media presence.

Several positive reviews emphasize the convenience of using Mylife.com. Customers particularly appreciate that the website is easy to navigate, and that the search results are organized in a clear and concise manner. Other reviewers attest to the depth of information that the website provides, including details on criminal and court records, and even sexual offender data.

Many Mylife.com reviews also highlight the level of customer service that the website offers. The company's support team is praised for their promptness and willingness to help customers resolve any issues that they encounter. Several customers have expressed contentment with the support team's responsiveness and ability to assist with inquiries or concerns.

Overall, Mylife.com reviews suggest that the website is a valuable tool for individuals seeking to secure their online presence. By providing comprehensive information and offering a user-friendly interface, Mylife.com helps its customers stay informed, monitor their reputation and safeguard their personal information.

MyLife In-depth Review

Website Design and User Experience: The website design of MyLife is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with a search bar prominently displayed for quick access to search for people. The overall user experience is smooth and efficient, ensuring a hassle-free experience for users.

Range of Services and Features: MyLife offers a comprehensive range of services and features to cater to different needs. From basic background checks to detailed reputation reports, the platform provides a wealth of information about individuals. Additionally, it offers tools for managing and monitoring your own online presence, such as removing unwanted information and controlling your privacy settings.

Accuracy and Reliability of Information: MyLife strives to provide accurate and reliable information about individuals. The platform aggregates data from various sources, including public records, social media, and user-contributed information. While the accuracy of the information may vary, MyLife takes measures to verify and update the data regularly, ensuring a reasonably reliable source of information.

Pricing and Subscription Options: MyLife offers flexible pricing and subscription options to suit different budgets and needs. Users can choose between monthly or annual subscriptions, with the latter offering cost savings. The pricing is transparent, with no hidden fees or surprises. Additionally, MyLife provides a free basic membership with limited access to certain features, allowing users to get a taste of the platform before committing to a paid subscription.

Privacy and Security Measures: MyLife takes privacy and security seriously. The platform employs industry-standard encryption and security protocols to safeguard user data. It also allows users to control their privacy settings and choose what information is displayed publicly. MyLife is committed to protecting user privacy and ensures that personal information is handled in accordance with applicable laws and regulations.

Customer Support and Responsiveness: MyLife offers excellent customer support and is highly responsive to user inquiries and concerns. The support team is knowledgeable and helpful, providing prompt assistance whenever needed. Users can reach out to the support team via email or phone, and the platform also provides a comprehensive FAQ section and user guides for self-help.

Reputation and Trustworthiness: MyLife has built a solid reputation for being a trustworthy and reliable platform. It has been in the industry for many years and has garnered positive reviews from users. The platform is committed to transparency and ethical practices, ensuring that the information provided is accurate and up-to-date. MyLife's reputation speaks for itself, making it a trusted source for personal information.

User Reviews and Testimonials: MyLife features user reviews and testimonials, allowing users to share their experiences and insights. These reviews provide valuable feedback and help prospective users make informed decisions. The platform also encourages users to leave reviews, further enhancing its transparency and credibility.

Mobile App Functionality: MyLife offers a mobile app that extends the platform's functionality to mobile devices. The app is well-designed and user-friendly, providing a seamless experience on the go. Users can access their accounts, perform searches, and manage their online presence conveniently from their smartphones or tablets.

Additional Resources and Benefits: In addition to its core services, MyLife offers additional resources and benefits to enhance the user experience. These include educational articles, tips for online safety, and tools for managing online reputation. The platform goes beyond providing information and strives to empower users with knowledge and tools to navigate the digital world effectively.

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Contact MyLife customer service

Phone numbers

1888 704 1900 +1 (310) 571-3144 More phone numbers

Website

www.mylife.com

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