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1.5 530 Reviews

MyPrepaidCenter.com Complaints Summary

70 Resolved
457 Unresolved
Our verdict: With MyPrepaidCenter.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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MyPrepaidCenter.com reviews & complaints 530

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11:18 pm EDT
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MyPrepaidCenter.com visa prepaid

[censored]ing [censored]. You have to spend the exact amount on the card for your purchase or it can't be used. What kind of [censored]ery is this? I'm not going to spend exactly $20 somewhere also [censored] evga for issuing this [censored] card as a "rebate". I'm going to go steal some [censored] now so I don't feel gypped for losing out on my $20 that I thought was in cold hard cash. [censored] you

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11:20 am EDT
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MyPrepaidCenter.com prepaid visa

I received a prepaid visa with $25 on it from national consumer panel (myprepaidcenter card). I activated it and thought I was good to go. It activated and showed a $25 balance last time I checked it. I went to check the balance today (it doesn't expire for 3 months) and they have no record of my card. I tried to call but could never reach a person. I want to be able to use this card before it expires. Please help!

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10:19 am EDT
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MyPrepaidCenter.com continental tire rebate visa card

Activated a rebate visa card in September 2017 with 70.00 on it from Continental Tires. Never used it and went to use it yesterday only to be advised it had expired in August 2018 which is against the CARD Act law and against the terms of the card agreement I received. Cannot reach anyone in the company on their phone lines and only offers an address to mail to for "customer service". This is frustrating and I want the card reissued with the money on the card for my use as was intended by the manufacturer, Continental, who issued this rebate. If we cannot get resolution here I intend to contact the manufacturer directly to request a new card be issued.

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12:00 pm EST

MyPrepaidCenter.com Rebate card

Rebate card for $75 from Discount Tire through your company expired less than a year after issue. I understand that rebate cards are not gift cards and so the five-year regulation does not apply, but it's just terrible customer service. Do they right thing and refund the remaining funds on card: [protected]. I will be going to Discount Tire to let them know that them providing this rebate is worthless. Also - look at Facebook.
[protected]@gmail.com

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Katrina_BHN
, US
Apr 25, 2019 9:24 am EDT

Colleen69 -

I'm sorry to hear that you are having trouble activating your Discount Tire rebate cards, and would glad to help you with activating your cards. You can email me at Katrina.stewart@bhnetwork.com with your contact information. We never want you to have any issues with activation.

Thank you,

Katrina

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Colleen69
, US
Apr 02, 2019 1:36 pm EDT

I agree this form of rebate used by Discount tire is ridiculous. I am unable to activate any of the rebate cards and they are not expired. I wish they would go back to the way that they used to do it, deduct the rebate amount that day and then Discount would do whatever was needed to get the money back for the rebates. I never had to deal with it directly.. I will be going to discount to let them know how worthless the rebates are really...

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4:42 pm EST
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MyPrepaidCenter.com gift card

Gave daughters each a $25 gift card for Christmas. Both cards said funds do not expire on the front of the card. The cards expired so I called to get new cards issued. They both were charged 3.95 for two months and then I was told there was a $15 fee per card to get a valid card that we could actually use. No way around it. So now my daughters have 2.10 each to spend. Such a scam!

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3:35 pm EST
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MyPrepaidCenter.com customer service is unreachable

After activating my card, it keeps getting declined when I try to use it and their customer service is literally a sales pitch. If you don't want to pay shipping on their "free" gift card, and you just want to get some help from a customer service, they hang up on you and tell you the number you called isn't available. Its the customer service number listed both on their website and the back of the card for service! How are you supposed to get any help with your card? Hand over your information to a company you don't trust in order to pay for shipping on another gift card you don't want? Will they transfer you to an actual customer service agent after that? I've had 6 other cards from these guys that worked, but this is a nightmare once you actually have any issue or need of assistance.

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9:07 am EST
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MyPrepaidCenter.com fees associated with expired cards

My prepaid Mastercard expired and not only was I assessed a replacement fee of $15 to replace the card, I was also assessed a monthly fee on the card. That is double jeopardy on fees and is totally unacceptable. This card was issued for $50 and had an expiration date of 07/18. The card was misplaced and just was discovered today. I was assessed a $3.95 monthly fee for 6 months and then they added another $15 fee so not the $50 card will be reissued for $11 and some change. This is approximately $39 in fees that are assessed. Plus they have had the use of the money and interest for an extended period of time. So unethical and boarders on fraudulent business practices. Never doing business with them again and will advise others to not use their card services.

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6:34 pm EST
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MyPrepaidCenter.com scam

These cards are not accepted anywhere. As a result, the card expires and they deduct fees from your accounts to keep active (but you can't use it). Then it expires and you have to pay $15 for a replacement. In the end, your balance goes down to zero. Seems like a scam in that you can never use the funds, practically speaking. So they get the money upfront and you can't ever use it.

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12:52 pm EST

MyPrepaidCenter.com expired card

I bought tires at Discount Tires and shorty afterward the card expired. Your web sight says a card may expire but funds do not and a card will be reissued. I cannot get in touch with anyone to reissue the card. I believe the law says that card should not expire.
I am asking for the card to be reissued before I call the State Attorney General to have this looked into.
The expied card number is. [protected]
Issues to Deborah Ott
Thank you for a speedy resolve.

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9:19 pm EST
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MyPrepaidCenter.com gift card

We received a gift card as a rebate from some groceries purchased. We gave our son the card, and he put it in his billfold to use at Christmas time to purchase gifts. He is 7, so that was a big deal to him. He went to use it to purchase a Christmas gift and they told him it was expired. He was very heartbroken. We called tonite [protected]) to see if they would reissue him one, so he could use it. We were told no, it only has $5.00 left on it as there is a $3.00 service fee on it. He never used it! So the business that paid you the $8.00 plus whatever you charged them to issue it, lost their money, as we did also. We are asking you to reissue our son the gift card in the full amount of $8.00 I believe that gift cards are required to be good for 5 years, and the service fee cant be charged until the card is atleast a year old. I appreciate your time on this matter.

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PdxLee
, US
Jan 22, 2019 5:25 pm EST

Tried to activate the card. Phone line is down for maintenance and the website won't load as well. Reading through the prior comments this is nothing new.

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1:20 pm EST
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MyPrepaidCenter.com gift card for tires

I got issued a card that expired shortly after I received it for tires I purchased. The card expired and it says that you can still get the funds on their website. I have been calling the number provided to get the funds but it will not give me anyone to talk to. It says the card is expired which is true but does not give you a way to get the funds. This is totally disgusting! They purposely give a short expiry date.

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10:16 am EST
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MyPrepaidCenter.com visa debit

This company is a complete scam. I got this prepaid card after a purchase from Big O tires. The card expired shortly after I got the card. I contacted the company and tried to get the card reissued. They kept asking me the same question over and over and then hung up the phone on me. I will be notifying Big O and Visa about this scam company. Don't make a purchase decision based on a discount based on this card. Most likely you will not get the money.

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11:02 am EDT
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MyPrepaidCenter.com phone agent activation of prepaid card

I attempted a phone activation of a prepaid Visa on Oct 7 at 1:54 pm.

Because I declined an offer to accept a $200 gift card for some unknown merchant I was told I could disconnect the call and would have to do the activation online.

This level of customer service is deplorable and I will be following up with Visa to advise them how poorly your company reflects on them.

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JPHof
, US
Oct 24, 2019 8:27 pm EDT
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I have a Home Depot 80.00 rebate debit card that I used once for around 54.00 and had a balance of 20 something dollars left on it. I went to use it up today and the card was rejected. The expiration date is 03/2020 so the card should still be good to use. I went to the customer service site, myprepaidcenter.com, and got no where and couldn't even get through. How do I get that 20+ something dollars back? Not happy at all! Waiting for your reply ASAP.

James Hofer
1712 Wood Ridge Lane
Burlington, Wisconsin 53105
[protected] jhofer001@wi.rr.com

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JonMC
, US
Jan 29, 2019 3:30 pm EST
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I'm having the same problem. Card keeps getting declined everywhere and their customer service is unreachable. They try to get you to pay shipping on "free" gift cards when you call them, and if you just want help not their "free" gift card they hang up on you and tell you the number you called isn't available. Its the customer service number listed both on the website and the back of the card for service! Terrible company, if you can avoid their gift cards do so at all costs.

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7:27 pm EDT
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MyPrepaidCenter.com I went into the smart and final retail food store at newbury park, california

On 8-27-2018 I went into the Smart and Final food store on 8-27-2018 in Newbury Park, California. I used my prepaid Master Card to purchase items that came to a dollar amount of $8.06. This left a balance of $31.94. On the next day I went into the Smart and Final in Camarillo, California on 8-28-2018. I went to the check out area to use the balance on my card. The cashier told me that the card showed a $0.00 amount on the card.

I came home and called the Master Card Prepaid Center on 8-28-2018. The Customer Service Agent said two transactions took place on 8-27-2018. The amount for $31.94 was also deducted from my card on 8-27-2018. The agent told me file a complaint on this issue.

I'm an honest optimist and feel that Master Card will put this situation right.

My name is Nick Sablick, card number, [protected], expiration date, good through 12-2018, security code 866.

My phone number is [protected].

Thank You
Nick Sablick

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JonMC
, US
Jan 29, 2019 3:28 pm EST
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Holy [censored], they posted his number, address, and transaction history on a public information board?! Shows what kind of company this is. Try calling their customers service for another example, they try to get you to pay shipping on "free" gift cards, and if you just want help not their "free" gift card they hang up on you and tell you the number you called isn't available...the number listed on the website and the back of the card for service lol.

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9:46 am EDT
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MyPrepaidCenter.com gift card expiration

I went to use my rebate card from ComCast Business (that had been misplaced) only to find out it had expired, the card's #[protected] Visa Debit Card . Could you please reissue it? It has over not been used yet and should have $200.00 left on the card and I sure could use that money now. I did check with Comcast and was told the expiration date did not apply.

Roger Merchant
[protected]@gmail.com

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12:19 am EDT

MyPrepaidCenter.com smith & wesson reward debit card

I received a $50.00 myprepaidcenter.com Smith and Wesson reward card as part of a purchase from Smith & Wesson, when I recently pulled the card out of my wallet I noticed that it actually has an expiration date of 06/2018, which has already come and gone. is this practice legal in Washington State? even gift cards cant expire in WA. if this practice is okay, I'll stay away from purchasing any items with this type of promotional incentive.
please advise
Thank you,
Dan

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8:29 am EDT
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MyPrepaidCenter.com lg rewards rebate card

I just received this card and it has already expired, 05/18. Seriously! The card has a balance reward of $300.00. Phone number on card says to write Blackhawk Engagement Solutions, 700 State Highway 121 Bypass, Suite 200, Louisville, Texas, 75067, but I'm sure it's just a waste of time! Rebate Cards are nothing but SCAMS!

The next time I go to buy appliances, skip the offer with a rebate incentive.

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Joanne E. Swain
, US
Dec 19, 2018 12:39 pm EST

Did you get any satisfaction when you wrote to Blackhawk? I too have an expired prepaid card. Is it worth the aggravation or is this just a bait and switch?

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4:51 pm EDT
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MyPrepaidCenter.com gift card expiration

I received a Rebate gift card in the mail In April and it has an expiration date of 0 5 18. I misplaced the card in my wallet and I just found it. I called the number on the card and had to hold on the phone for over 30 minutes before someone came on and told me that my card expired and the funds have been removed. None of the funds were used. This is a very short time how can it be that my money cannot be replaced? I would like something done if possible. We are talking a very short time here. The are laws regarding how long gift cards are good for. It certainly isn't a month. I would like someone to contactme regarding this please.

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7:14 pm EDT
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MyPrepaidCenter.com visa debit award card

States that it expired on 1/18. Value $20. According to the law gift card funds must be good for at least five years under federal law, and some states laws give you more time. Under federal law, inactivity fees can only be charged after 12 months of inactivity and if other conditions are met. Clearly this is a SCAM. My gift card should be re-issued to be in compliance with state and federal laws.

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9:49 am EDT
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MyPrepaidCenter.com prepaid mc

Got this $70.00 rebate card for purchasing new tires @ discount tires in Oklahoma. Tried to activate the card and it said the number was invalid. I called the number on the back and after declining the other offers they tried to give me, I talked to a live person who told me " all systems were down for an undermined time due to maintenance, but he would be happy to issue me a $100.00 Walmart card".
What a SCAM!

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Otezla
, US
Aug 11, 2018 8:14 am EDT

Good luck reaching Kent Patterson of Hawk Incentives. I've called and emailed all week long and there has been no response.

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jerrykris
, US
Jul 20, 2018 1:38 pm EDT
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Just received Home Depot prepaid Mastercard Can't activate it by phone or website. I would appreciate your attention to this matter right away! Kris Schwartz Jerryups@charter.net

MyPrepaidCenter.com In-depth Review

Website Design and User Experience: The website design of MyPrepaidCenter.com is clean and user-friendly. The layout is intuitive, making it easy for users to navigate and find the information they need. The color scheme is pleasing to the eye, and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Prepaid Services and Products: MyPrepaidCenter.com offers a wide range of prepaid services and products. From prepaid debit cards to gift cards, users have plenty of options to choose from. Whether you need a card for personal use or as a gift, this website has you covered.

Ease of Navigation and Account Management: Navigating through MyPrepaidCenter.com is a breeze. The website has a well-organized menu that allows users to easily find the information they are looking for. Account management is also straightforward, with clear instructions on how to check balances, view transaction history, and manage card settings.

Customer Support and Assistance: MyPrepaidCenter.com provides excellent customer support and assistance. Users can reach out to their dedicated customer service team via phone or email for any inquiries or issues they may have. The support team is knowledgeable, friendly, and responsive, ensuring that users receive the help they need in a timely manner.

Security and Privacy Measures: MyPrepaidCenter.com takes security and privacy seriously. The website utilizes industry-standard encryption to protect users' personal and financial information. Additionally, they have strict privacy policies in place to ensure that user data is kept confidential and not shared with third parties without consent.

Availability and Accessibility: MyPrepaidCenter.com is available 24/7, allowing users to access their accounts and manage their prepaid cards at any time. The website is also accessible on various devices, including desktops, laptops, tablets, and smartphones, ensuring that users can conveniently use the platform from anywhere.

Fees and Charges: While MyPrepaidCenter.com offers a range of prepaid services and products, it is important to note that there may be fees and charges associated with certain transactions or card usage. Users should carefully review the terms and conditions to understand any applicable fees before making a purchase or using their prepaid card.

Rewards and Benefits Program: MyPrepaidCenter.com offers a rewards and benefits program for its users. By using their prepaid cards, users can earn points that can be redeemed for various rewards, such as gift cards or discounts on future purchases. This program adds value to the overall user experience.

Overall Customer Satisfaction: Overall, MyPrepaidCenter.com has received positive feedback from customers. The website's user-friendly design, wide range of prepaid services, and excellent customer support contribute to high customer satisfaction. Users appreciate the convenience and security provided by the platform.

Pros and Cons:

  • Pros:
    • User-friendly website design
    • Wide range of prepaid services and products
    • Easy navigation and account management
    • Excellent customer support
    • Strong security and privacy measures
    • 24/7 availability and accessibility
    • Rewards and benefits program
  • Cons:
    • Possible fees and charges
How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com

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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

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Contact MyPrepaidCenter.com customer service

Phone numbers

+1 (888) 900-2347 +1 (877) 227-0956 More phone numbers

Website

www.myprepaidcenter.com

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