National Laser Institute
reviews and complaints

It has now been over a month since receiving poor services from National Laser Institute of Chicago and still not even so much as an apology has been given to me for the miscommunication or understanding of my appointment. You all should really update the information and intake process that you make new clients go through. I was given false information of what services I was signing up for and what I ultimately received. You may find this email to be late, however I am still being contacted for other services your company offers. Even after leaving negative reviews in several different places through the multiple links that were sent to me following my appointment, none of which were even acknowledged, I am still being contacted to take advantage of "new" services and pricing. Your practices are predatory using the line of "student administered" services to draw people in. Below you will find a copy of the review I left on Yelp, which no one even bothered to respond to although multiple other reviews received an answer. Similar feedback has been left on multiple other sites and links you all sent to me afterwards, again all being ignored.

"I went to the location at the Marriott hotel in Oakbrook, IL. I felt that the process& instructor were misleading & uninformative. Overall 2/10 experience. The students were friendly on a personal level but communication was poor. During initial contact from the program it was in regards to strictly receiving Botox. I was asked my areas of concern, which i told them were mainly around my eyes &smile lines. The service was to be administered by students in training, leading to a rate of $8.95 per unit. This information (price&service) was again confirmed to me during my medical video call. No other products or services were discussed or mentioned to be offered as alternatives. When I arrived to the appointment check in was easy &quick. After entering the room the students began to inspect my face telling the instructor what they thought i needed. From the beginning they were hesitant to say what i needed because they were all joking that i didn't need anything. Eventually the instructor joined the conversation &agreed that not much really needed to be done. And i was told that I couldn't get Botox. I asked if she was sure i didn't need it, and she said yes. I was bummed as I had been looking forward to starting it as a preventative measure. She asked how old i was, & after I answered the entire group was saying things like "you're still so young. Wait until you're my age. Come back in 10 years." The instructor walked back to the counter to begin filling out some other paperwork. Over her shoulder she said they'll do something called restylane in my smiles lines, but not Botox, even thought they were "minimal". I asked what the difference was &the students answered that this would just fill out the muscle instead of freezing it. I said OK. The instructor then said that it would be 449. Just like that. She didn't say dollars, or even four hundred and forty-nine, so I thought it was $4.49 [per unit]. Similar to the pricing structure of the Botox I originally booked the appointment for &again during my video call. It wasn't until the very end where i was handed a half sheet of paper where i saw the actual price of the product i received. Extremely misleading. I would have rather just been completely turned away and received nothing than to have paid so much for something that i didn't need. As the instructor was supervising the students doing the injecting, she kept repeating, "not too much. keep it superficial. Her lines are minimal." Even after they were done injecting one of the students asked if they needed to massage the area and the instructor said no because they put so little in there it would mess it up. Poor integrity to refuse me Botox if their reason was my face doesn't need anything, but they were somehow OK with &willing to administer the more expensive filler that they said i also "didn't need". It feels to me like maybe the instructor just wanted to give the students a chance to inject something new. I will not be recommending these services to anyone under 50 (if at all) in hopes of preventing them from wasting money like I did. I let a week pass as that is how long it took for the swelling &bruise to go away, and now I can see that my smile lines look absolutely no different. They were definitely all about money. Thought I was getting a good deal for being a live model for the students, but ended up spending 4 times more than expected for nothing. Truly disheartening."

Company still sending me offers and "special pricing" services with no regard to my complaints. It is clear to me that this company only cares about money over results, experience, and the well-being and relationships with their clientele.

This school is a RIP OFF! They will charge you $8850 for 2 weeks of training. The Admissions Reps will fill your head with all sorts of lies about your career potential.

The owner, Louis Silberman, is a snake in the grass lining his pockets with your hard earned money. Unless you are already an Aesthetician, have a job lined up or the financial resources to open your own Med Spa, you will be standing on the unemployment lines before you know what hit you.

Repeat.. DO NOT waste your time or money on this place. They don't care about you They just care about getting more & more wealthy at your expense. Shame on them. They will all rot in ***.

I am very disappointed. I saw an ad on Craigslist for a free tattoo removal, and after contacting them, found that it was just a free consultation and free 1st treatment. I went ahead with making an appointment, but was unable to make my scheduled time. They have a 48-hour cancellation policy, and when I sheduled my appointment I was already within that 48-hour window. Due to circumstances beyond my control, I was unable to make my scheduled appointment, and had the choice to go in later or be charged $100! So, they are charging me for not taking advantage of a free offer! This is not the behavior of a reputable company. Due to the way they run their business and the "policy" the representative quoted, I would not give them the pleasure of your business or time.