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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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10:01 pm EDT

Netflix big mouth

I have just learned of the show Big Mouth being shown on Netflix and watched some video of an episode. I am shocked that anyone would think this is appropriate for teens and even more shocked that it has made it's way onto our TV. Our children can no longer remain innocent due in part to shows like this. Please, please, please take this show off the air. It is disgusting and vulgar. I am a grandmother of 6 and am ready to rally other grandparents to stand their ground. I will not pay a cent more to have Netflix in my home. Please someone with a conscience or morals, please take a stand and take this show off the air.

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AnimeLover10188
, US
Nov 25, 2018 10:27 am EST

hey! are you really complaining to this company about Big Mouth well.. its pretty sad because

1. if you look up it says it is a adult-animated comedy series that explores the teenage adventures of puberty.

2. it tells you right then and there at the top of the screen before you even put the show on that is TV-MA.

3.if you think that your grandchildren ( from the ages of 10 to 12 or maybe even 13) shouldn't be watching the show keep an eye on what they're watching or if they are little set up a child account so that they only see age appropriate content.

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paymentfamily
, US
Oct 30, 2018 1:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was just getting ready to send them an email about this very thing. It's horrific!

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6:45 am EDT

Netflix video player

First of all, it's a disgrace and cowardly that Netflix doesn't provide a discussion board for it's customers. Clear disrespect of subscribers who are welcome to pay the fee, but not welcome to have any opinion about the product that they are paying for...

* The specific feedback I have is that very often, then app on iPhone "looses" the videoplayer, especially when chrome casting...

I can still always enter the app, scroll etc., but I cannot come back to the actual player, currently streaming/ chrome casting the content. Imagine how infuriating this is. I have to shut down and reset the app, entirely, which then also usually leaves my chrome cast confused and difficult to re-connect to.

And this is not a "bug": This has happened ever since I got the subscription 3-4 years ago. The problem, which stems from a fundamental design flaw, could easily be resolved with a "go to current streaming content" link or similar. But no, that's just too much investment.

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4:08 pm EDT

Netflix the removal of the office

I heard that you are taking The Office off of Netflix in January. I just wanted to express my disapproval. I really enjoy The Office and yes I have finished watching all of the season and episodes but it is a show that I will continually rewatch because I enjoy it some much. When I watch the office it makes me very happy. It is a show I can always fall back on to if I am having a bad day or do not know what to watch. Taking it off of Netflix will definitely make paying for it less appealing and I know I am not the only person with these concerns. Hulu also has The Office and if The Office is removed from Netflix this will definitely make having a Hulu account seem more convenient.

Thank You,
Alice Woolson

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10:57 am EDT

Netflix orange is the new black

I'm missing 2 seasons of Orange Is the New Black. Netflix has 6 seasons of it but i can only watch the first four seasons. Why can i only watch the first four seasons and not the other two ones? Please fix this problem. I'm pretty pissed off about it.

Kritti Koitla
[protected]@gmail.com

Hope to hear from you soon.
Best wishes,
Kritti Koitla

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5:42 pm EDT

Netflix vampire diaries

How the [censored] can you remove vampire diaries!? They are one of the most popular shows in canada you stupid [censored]s! Bring it the [censored] back! Like I hope this stupid site is shut the [censored] down! You put on movies nobody has ever even [censored]ing heard of! And you [censored]ing remove the best [censored]ing show!? You stupid [censored]ing retarded pieces of [censored]! I hope this site crashes and [censored]ing burns you stupid [censored]s!

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9:32 am EDT

Netflix content cancellation

Hey There,

As someone who has had a Netflix subscription for years, I am considering cancelling due to your cutting Luke Cage and Iron Fist. Both series, although not perfect, are incredibly entertaining and show off an incredibly diverse cast of characters often not seen in the superhero genre. In a time where free online streaming services are everywhere, I continued to support Netfix for putting on TV shows, movies and documentaries that dare to be different. However, if these cancellations are any indication of the new direction Netflix will be taking; my family and I will no longer be requiring your services.

I hope you have a long-term plan that will see these characters reprise their roles in "Heroes for Hire" or another series that will showcase their talents, but I somehow doubt that will be the case. I will give the service 1 quarter to remedy this situation, before I cancel my subscription.

Hopefully this is merely a timing hiccup and there are greater shows on the horizon.

Sincerely,

Concerned Client

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1:51 am EDT

Netflix haunted

The haunted show has to be fake, claiming it to be real. The man in the first one specializes in horror films. The second one has too many plot holes. There is nothing about it online even though something of that magnitude would. Also the grandson destroyed evidence to multiple murders in it. Why was he left with his grandfather? It doesn't add up because it's fake and poorly written for that matter. As I said they claim it to be real as they mess with real issues. That's overstepping boundaries there and it needs to stop. I recommend taking it off before you get more complaints like this.

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12:17 am EDT

Netflix cancellation of luke cage

I am writing to show my disappointment and disgust that you cancelled Luke Cage.
With what I read the reasons were pretty weak. Luke Cage was one of the FEW African American lead casted shows as well as Super Hero shows out there. Luke Cage and Daredevil were the only reasons I have a Netflix subscription. With Amazon Prime and Hulu, Nextflix is not as needed. Your programming was the only reason to keep my subscription. Netflix has had some problems with positive representation of POC in shows. First White washing Asian characters and now cancelling a prodominatly African American show. I hope the Shonda Rhimes shows make up for this.

This is lazy management and simply disgusting!

Nichole Simms

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10:07 pm EDT
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Netflix are you still watching

I paid for my TV, I pay for the electricity and even for my Netflix subscription. If I want to play Netflix all night, even while I sleep, I pay for the service. It's not Netflix's business if "I'm still watching ". You provide a service., I pay for it and get to enjoy it. That's how it's supposed to work!
I have trouble sleeping and don't like silence at night. Provide a service!

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5:22 pm EDT

Netflix haunted

Okay so this show says the stories are true stories, but the second episode is about a father killing maybe dozens of people with no record of it ever being reported. The daughters say they saw the bodies and the nephew through away the trophies! Wtf Netflix. It would be okay if it wasn't a documentary that is supposedly unscripted. I'm baffled whether Netflix fabricated a sleazy story or if this is true and the family got away with murder and hiding evidence. I've never been so upset with a show before!

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1:24 pm EDT

Netflix quality of movies and quantity of english speaking movies

I am very disappointed that most of the movies on Netflix are foreign titles. If I wanted to read I would read a book. I however do not enjoy reading my movies and missing parts of the movie all together. Not really worth paying monthly for and the quality of the movies are 1 maybe 2 stars at best. Netflix you should start targeting the American audience more than the foreign audience as you are located in the United States. I am seriously considering leaving Netflix and going with Slinger or Hulu because I understand that the quality of movies are much better than what Netflix offers.

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12:05 pm EDT
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Netflix content cancellation

I am thoroughly disappointed to hear that Luke Cage will not be renewed for another season. I don't watch much TV however I look forward to this series returning. I really believe you should reconsider this decision. This show featured a black superhero of which is a rarity in addition to a black cast of which I feel is very entertaining, intriguing and interesting. The suspense of the show is phenomenal.

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7:54 am EDT

Netflix streaming service

Dear Netflix Straming Service, I have never had much to complain about with your service -

I am a HUGE horror fan and in that cotext I've always just expected that English speaking Horror moviea are an area where Netflix has chosen NOT to spoil us. Those movies are very rarely refreshed or updated on Netflix streaming and I've just always made it a habbit to rely on other streaming services for fresh and updated, english language horror movies.

Well now it feels like I must complain, because it's beginning to feel that you are not only ignoring updates to quality english language horror, you are seriously increasing your foreign language horror with english sub-titles.

I'm sorry Netflix but subtitles and horror just DO NOT work together! You are Netflix! Can you not find a way to add an english language audio track option to your VAST library of foreign language horror?

Thank you!

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6:57 am EDT

Netflix tv show y’all took off

Y'all should rlly add one tree hill back on to Netflix so many people are leaving Netflix for that reason and joining Hulu just for it for better business I would recommend added it back because of how popular it is. Everyone other tv network is adding it because they know they can take business away from y'all for that specific reason. So if y'all see this I would totally take this into consideration.

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10:54 pm EDT
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Netflix netflix

Before the month end of subscription Netflix was not working App was unable to open I have tried other apps which were working properly except Netflix after a while I uninstalled the Netflix app and again install it with the same subscription and i have been charged on 14th October 2018, but on 17 thOct my credit card ending with (6003) account again been debited by Netflix and App is also not working. Two issues need to be resolved first I have been charged twice and second Netflix app is not working

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2:51 pm EDT
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Netflix netflix

Netflix COMPLAINTS +[protected]-O777___ is an American media services provider, headquartered in Los Gatos, California. Founded in 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California, the company's primary business is its subscription-based streaming media service, which offers online streaming of a library of films and television programs including those produced in-house.[9] As of July 2018, Netflix has 130 million total subscribers worldwide, including 57.38 million in the United States.[8] It is available worldwide except Mainland China, Syria, North Korea and Crimea. Netflix also has offices in the Netherlands, Brazil, India, Japan, and South Korea.[10]

Netflix's initial business model included DVD sales and rental by mail. Hastings jettisoned DVD sales about a year after Netflix's founding to focus on the DVD rental business.[9][11] In 2007, Netflix expanded its business with the introduction of streaming media, while retaining the DVD and Blu-ray rental service. The company expanded internationally, with streaming made available to Canada in 2010[12] and Latin America and the Caribbean thereafter. Netflix entered the content-production industry in 2012, debuting its first series, Lilyhammer.

It has greatly expanded the production and distribution of both film and television series since 2012, and offers a variety of "Netflix Original" content through its online library.[13] By January 2016, Netflix services operated in over 190 countries.[14] Netflix released an estimated 126 original series and films in 2016, more than any other network or cable channel.[15] Their efforts to produce new content, secure the rights for additional content, and diversify through 190 countries have resulted in the company racking up billions in debt: $21.9 billion as of September 2017, up from $16.8 billion from the previous year.[16] $6.5 billion of this is long-term debt, while the remaining are long-term obligations.[17] As of 2018, Netflix has suggested rolling out ads on its platform. This change has been controversial and heavily disputed.

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7:26 am EDT

Netflix investments

I have a query over theft and made a Police Report - I need NETFLIX to respond to me to resolve this. I have wrote many times without any reply. I am a serious holder and have issues with not being able to contact anyone. I have called by phone and email without success. Please advise how to make contact to resolve this. I do consider this as urgent issue after this long time.

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10:15 am EDT

Netflix the «previews» between episodes

I use netflix so that I won't have to deal with ads. Why is netflix implementing these horrible interruptions? I am thankful that they at least are skippable but please just let me bingewatch without reaching for the controller. I have never once wanted to se a «recommended» show IN THE MIDDLE OF WATCHING ANOTHER SHOW. Please its horrible and unhealpful and it makes me resent shows that I otherwise would love to watch. When you force me to watch an ad for a show you significantly lower the probability of me watching it. Please make it stop.

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5:30 pm EDT
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Netflix removal of incomplete content

The show bleach has only 3 seasons available on Netflix, it has been like that for years. Why is Bleach going to be removed from Netflix in November when only a fraction of the show has been on Netflix. I have waited so long for more of the show to be on Netflix, just to have it removed after all my waiting. I wish for more bleach episodes on Netflix

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6:42 pm EDT

Netflix movie - the blacksmith and the devil

Our family was exposed to the film, The Blacksmith and the Devil, as we were looking through family viewing to find a movie to watch together. This should not be there. An unsupervised child could have turned the movie on and been exposed to a frightful experience.

If films like this are in family viewing again I will tell everyone I know not to watch Netflix again as it has no respect for family values or the impact on children and religious families.

From,
Prince Family Residence

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

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- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

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