NetSpend
reviews and complaints

One of the most horrible companies out there. I had to pay my car insurance and I lost my wallet so I had to get a prepaid card. I put the money on the card and then couldn't activate it because they needed all kinds of verification like I was applying for a regular credit card. After 24 hours of sending them my drivers license change of address social security card car registration all of which are on their email as acceptable forms of identification they said they saw couldn't verify me and closed my account and said I would have to wait for a check. They are a disgusting company and they should not be allowed to have prepaid credit cards it's not fair to consumers especially considering after doing some research I found out they had a huge lawsuit against them a few years ago

i had my card for years ..just used it a few days ago it was fine.just tryed again and account locked..customer service is closed and i wana know why it is locked .no reason for it to be locked noone has my numbers and i only use it safe locations .how can you lock my account and not notify me by phone.i read other reviews of ppl sayin you just locked their accounts as well to scam ppl or say you need all this proof to unlock it and then never do onces it sent .i dont got time for this if i am giving a hard time i will close my account asap and have all my coworkers whom go threw yall do the same asap.. why is my account locked i do not get it?

My father never received his netspend card, when he called they told him that the address of was sent to does not match where they sent it. The tax filing through turbo tax has all the correct information, l. When I call they ask for very sensitive information and even though i verified all the correct info, they won't help me. They say they are going to put him through to a supervisor but never does, either keeps me on hold for 30+ minutes or hands up. This is a terrible company who isn't willing to help you when they mess up. I will never use them or recommend them. HORRIBLE!

I've used Netspend for over a year now and never had issues until today! My paycheck was set to direct deposit and now my account is locked! Customer Service doesnt open for another 3 hours and I have no clue what to do. No reason for my account to be locked! Two kids and no access to money and now can't even go to work. I've emailed and no response, I call and can't get through because account is locked so none of my information works. How can you lock an account without notifying me?

I had a temporary NetSpend debit card. I received my other NetSpend debit card with my name on it. I activated it, and tried to transfer my money from the temporary card to my new NetSpend debit card. I called to check to see had my money been transferred, and the recording said that I had two accounts with the same social security number. I tried to cancel one of the cards, but it kept saying I had two accounts. I just have money on the temporary card, because the transfer didn't go through. I have on the temporary card $ 111.66. I went to the store to try to use my card, and they said that my card had expired. i just want my $111.66 back, so I can get some food, gas and pay a couple of bills until I get paid again. How can I get my money back on my temporary card added back on my card or will I be issued a check for that amount. You can contact me at [protected], and my name is Carrie Washington. I will give you my debit number when you contact me. Please contact me as soon as possible. You also need a live person to help with your customers instead of a recording.

They locked my card because they didn't recognize that I lived at a new address and refuse to unlock it or give me my money back. They say they will mail you a check but it never arrives. You can't talk to.anyone in their customer service without a valid card number, so since they invalidated my card I can't even ask any questions. $55 this time. $80 last time. I'm never using this shady company again.

Yes I got refunds because I did not get my items cause one went to California for some odd reason and I live in WV, others did not come, ontop of few items broke so policy is they refund your money back!cause of this my netspend card is locked!?!?..I have my grandson 1yr old w me, yes clothes r cheaper $5 and under so I ordered him outfits but I never got them!..how can a refund from.a popular place WISH make my acct closed?ontop of my government check that goes on card!mite get money earlier than the 1rst but IDC IM GOING into ssi 2m I kept every single bit of info since day 1every withdrawal, everything on my Tex messages and my check will not B going on netspend ontop of keeping my money?AGAIST the law and what does a refund mean?u get your $ back, sorry I ordered and I did not get my things..yes WISH refunded me my money back cause it's there policy and nice they do THat..they could steal fr my acct like netspend has did to so many ppl, but no I REFUNDED and yes tracking info is on my wish acct..tomorrow ssi will see all my statements, etc and see were alot of ppls ssi, taxes Ben took and a lady homeless w 2yr old do u locked her money cause she got a refund! So happy I finally have service and I will get my check on another card IDC get my $ on the 1rst..reason. Why u get ssi ppl is do to gettn money early, not worth it if it gets stollen bybyour netspend ppl and then u not Tex me anything about this but u did alotbif other ppl..then SUMHOW my address changed on ssi acct? Has my card number and address idkn were the heck the place is even at?last mth my address was correct, 20 some yrs at same place!..yes it's BS I got refunded IDC if it was almost my hole order, was not my fault, if u do not receive they give money back..it's the LAW..LAW is not to lock ppls cards, take ppls refunds, and taxes, ssi etc, that is illegal big-time & wrong uncle best friend is best lawyer and banking etc lawyer I will go to him 2m, this will B on the news, newspaper cause if it does not more ppl will get there money stollen, netspend needs to be shut down and I will make it on the today show!ppl will get there LOOT back u STOLD!rufunds r legal and if a place is responsible for wrong shipping then they refund, tracking numbers, if BROKE they refund, it's there law and it's legal!what u r doing locking stealing fr not just me is wrong!... I WILL HAVE THIS ON THE NEWS AND I WANT TO NO WHY REFUNDS R SO WRONG WHEN U GOT THE INFO ON MY ACCT AND IT TELLS U THE PERDONS NANE, NUMB ETC ..DO JOB, CALL AND STOP TAKING MONEY CAUSE THAT IS NOT SUSPICIOUS AT ALL ..SUM1 TRYN PUT A CARD INTO ATM A MILLION TIMES DO THEY STOLD IT TRYN FIGURE NUMB OUT WOULD BE SUSPICIOUS!.. NOT REFUNDS.. IF U ORDERED STUFF DID NOT GET IT HOW WOULD U LIKE YOUR MONEY NOT RE-FUNDED? HOW WOULD U FEEL IF IT SAYS HAND DELIVED N CALIFORNIA AND U DKN A SOUL THERE DO THE PLACE U ORDERED FROM SENT YOUR ITEM TO WRONG STATE AND person HAS YOUR ITEM U PD FOR!U BE MAD, UPSET BUT HAPPY U GOT REFUNDED RIGHT? YES IM MAD IM SO HAPPY MY CARD DOES NOT HAVE MUCH LOOT ON IT, TO ME MONEYNIS MONEY I WONDERED WHY IT WOULD NOT WRK AND ME W OUT PADS 2DAY..HAD GO BUM MONEY TO BUY SOME..HAS MY MONEY IN BLUE AS FINE MY REFUNDS AND NOTHING ELSE..SATS ACCT IS FINE UNTIK I WENT UNDER MY PROFILE PUT CARD NUMB IN SAYS LOCKED CALL?.WHAT A SHOCK AND I BRAGGED SO MUCH BOUT NETSPEND I GOT 10+ PPL TO ORDER CARDS I B LETTN THEM NO N FEW MINS DO NOT DO THEY BUY ALOT OFF EBAY ETC, , I NO OF 5-6 OF THOSE PPL THAT GOT RUFUNDS ALSO DO SHIPPED TO WRONG PLACE, since BU EARLY 5-7 DAYS EARLY W SSI CHECK THEY WANTED NETSPEND, .. NO AND IM 39 I HATE TEXING AND THIS IS WRONG! NEWS IM GOING TO CAUSE THE WORLD NEEDS TO NO THIS SO NETSPEND CAN GIVE PPL MONEY BACK AND NOMORE OF THIS AGAIN..TY FOR MESSING MY CARD UP TSKING MONEY PPLS TAXES ssi ETC..SO WRONG WERE IM HAVING A PANIC ATTACK, CAN NOT SLEEP, GOT GET UP AT 6AM DO GRANDSON, I WORRY SO SEVERE AND YES I MEAN SEVERE WERE going IN PUBLIC I WILL NOT DO BECAUSE I DO NOT TRUST PPL ETC I GOT PROBLEMS BAD W THAT AND MY CHECK I GET IS BECAUSE IM THAT AWFULL AROUND PPL I PANIC AND YES PASS OUT & I, CAN'T TALK TO PPL SINCE I BEEN 15…IM 39 NOW SO ADD THAT UP W MY PROBLEM< TO NOW GOING TO SSI 2M W GRANDSON TO GET THIS TOOK care of AND STOP CHECK I GET 25 TH THAT U WILL KEEP DO TO MY REFUNDS?

I just wanted to let everyone know that I have officially filed a lawsuit against netspend for fraud and refusal to send me the money that was in my account when they unexpectedly closed my account. I was out a job, I was made homeless with a 2 year old son because I did not have access to my money to buy myself new identification for my new job. I had to beg family members to buy my son diapers while I tried to find another new job. If anyone has been issued a refund check or your account has been closed without being contacted please contact me, my lawyer would like to speak with you and says we have an extremely strong case.

Sixt rent a car has deducted money from my bank account without my authorization. Last week on thursday 4/13/17, the merchant attempted to withdraw the money from my account for a transaction that was not authorized by me. The merchant then sent me an email saying that the transaction was cancelled. On that same day I called netspend and explained to a customer representative the situation that was going on. The representative placed a stop payment against the merchant and sent me an email advising of the stop payment. The representative even guaranteed me that if I did not have the sufficient funds on my account and the merchant attempted to take the money out again the transaction would get declined. The money was reversed back on my account on that same day. Now today I went to burger king and tried swiping my card and the cash register told me my card was declined. When I checked my account I come to find out I am -$97.04 because sixt rent a car charged my card again for the full amount of $219.00 even though my bank account only had $123.72 available at the time and the bank allowed the transaction to be posted even though I was told not to worry that it wasn’t going to happen. Now i’m upset because not only did the bank give me false information but i’m broke! I have no money in my account and the supervisor that helped me file my dispute told me that I have to wait 10 business days to get my money back? And after the 10 business days if the have no resolution then the dispute is extended to 45 business days. When I asked, "what if after the 45 business days I can't get my money back, are you guys going to make me wait that time frame?" her answer to me was, "yes"! That is totally unacceptable. The reason I need to please get a temporary credit is because not only do I not have any money but I do not get my direct deposit until wednesday 4/26/17. This is not the only dispute I have to wait for to be resolved I have another one that was placed on 4/3/17 for $300.00 that I have to wait until 4/24/17 for an "update" and another one from march 2017 for $40.00 that was extended for an "update" on 05/04/17. This is totally unacceptable and I am going to report this bank on every website possible so that only customers like me, will reconsider banking with them.

My name is Carmen Brittenum reference # [protected] claim # 3314738 I didn't authorize travelocity to take $371.50 off of my card it was taken without my permission. And when I called to let them know i didn't make that transaction I was told to contact my card carrier. Travelocity is not a place to use they will take your money without your permission

My name is Patrick Hopkins ([protected]@yahoo.com), and I am choosing to disclose my personal info to hopefully speed up the process of resolving my issue. I signed up with Netspend just over a year ago, via TurboTax, to receive my full 2015 income tax refund via direct deposit. I also chose to keep said card/account for the direct deposit option for my payroll check at my job in Atlanta, GA. This was recently enaged in October due to my ID being expired, and thus having no other option to continue to receive my paycheck. Recently, on March 22nd, 2017, I made a series of cash withdrawls from my account, not being mindful of the 6-withdrawl per-day limit Netspend policy dictates. This resulted in my account being frozen, also as Netspend policy dictates as to fraudulent or suspicious activity. This means I do not have access to the remainder of my balance for everyday purchases. I made those withdrawls personally, so there is no fraudulant or suspicious activity involved. However, I have read other similar complaints on this website involving this same situation, and am currently aware of the difficulties others have has to resolve them. I am still employed, and am still expecting my next check to continue to be direct -deposited, but so long as my account/card remain frozen I neither have access to it nor the remaining balance for day-to-day purchases (food, coffee, cigarettes, transportation, and the like). In other words, I am currently relying on the kindness of others while I am in financial limbo. I am not asking for replacement of funds, simply reinstatement of my account so I can resume normal independent activities while I wait for my next scheduled direct deposit paycheck. Thank you for your time and consideration, and I hope there is a timely response to this, along with a satisfactory resolution of this matter.

I just had a deposit made into my account this even and it says that that my information was invalid. I made some withdrawals because I had to pay my rent and it only take a certain amount out each transaction. I have to pay my rent or else I get evicted so please fix this problem unless y'all have a bank in my area to go to. I know y'all charge a fee each month but that doesn't mean you lock my account out. It's my money and if they were a problem I would contact y'all plus I need information on this direct deposit information as well and I hope it's not my social security benefits either. Please inform me on what's going on and yes will be contacting the agency and transfer my funds to another account. This is ridiculous and I never had a problem out of this ever. I know y'all are monitoring but if that's the case email me or call if y'all think something is suspicious. Don't just lock the account out for you own sakes. Thank you.

I filed my taxes February 14, 2017 with turbo tax . I have always files my taxes with turbo tax and never had a problem until now. NetSpend never sent out the debt card. When I called to inform them I never received it. I was informed it will be a replacement card sent out in 2 business days. And yet I still have no card. They then claimed they never received a tracking number from ups. I call ups and they informed me. Their was never any items in there system for this year with my name on it. This has been a horrible time for me seeing that I'm a single mom of 3 and we are homeless. This is so sad. I called NetSpend to see if I can purchase a card and have them transfer the funds over. And I was told yes. So I took my last 10 dollars and purchased a card. After 1 hour of being on hold. The supervisor tells me the card need to be active in their system for 30 days. Now where are they trying to help me get my funds. It seems like they are trying to hold returns and find was to prevent me to moving forward in my life. It's my money and I want it now

On 2/9/17 I noticed that my netspend prepaid card that I was to receive my income tax on was missing, it either happened when I totaled one of my cars in an accident on 2/4/17 or inbetween then and 2/9/17. I immediately called in a police report as well as called the card in stolen to netspend. I was assured that my money would be returned pending an investigation that was to end in 10 days. I filed a written dispute including sending supporting documentation on 2/12/17 and called in to make sure they got the documents. I sent a copy of the police report filed when my card was missing and even sent a copy of the ticket I got from my wreck on 2/4/17 just in case they needed it. I was told again that they would provisionally credit my account if in 10 days they needed further investigation. I then called in because the money was not credited to my account and was told it was approved and that the money would be put back on the 21st. Again it was not there and I was told the 24th. Again it was not there and was told the 28th. Then finally was told it wouldn't be there till March 10! I lodged a complaint and was told by someone in Austin that they had been trying to get in touch with me which is not true because I had no missed calls. Since these people want to lie to me I have now been evicted for not paying rent, my phone is shut off for non payment and my other car repossessed for non payment. 350 for rent 50 for my phone and 150 for my car! THANK YOU NETSPEND. Piece of mind if your ever in my shoes...The sad thing is the lady said she would pull the calls and asked for another copy of the police report that they have had since Feb. 12! This has to be against the law because I now have hired a lawyer because I am suing for damages incurred from these liars and the lawyer has assured me that I will win. It wasn't enough that I felt violated about my card being stolen, they had to stick it to me even worse with their lies. All they had to do is provisionally credit my account like they stated they would and it would have been okay. I am not going to file a false police report and go to the lengths that I have gone to get my money back for nothing. These people are incapable of putting themselves in their customers shoes. Now the damages they are going to incur are going to be greater than the original amount or at least that is what my lawyer has stated. They are no better than the thief that stole my card to begin with. It is sad that they seem to be getting away with this bull and that I find that this has been done to several others not just me. Someone needs to make sure this company is held accountable for their actions, that or they need to quit falsely advertising that they are FDIC insured and that they give peace of mind in this type of event. Because I assure you peace of mind is the last thing they have done for me and my family who are now homeless, carless, and living in a shelter.

My name samantha levy claim number 3173435 and reference number [protected]! On thursday, january 26, 2017 my netspend card was stolen and unauthorized transactions withdrawal money from my netspend account the amount of $1, 233.77! Y'all still haven't refund my money back! That was my rent and light bill money! I'm in the process of suing netspend now!

Working with your company net spend has been a nightmare. I received a visa net spend as a christmas gift in december, 2015, it was never disclosed to the purchaser, nor did I know the temporary card had a 120 day expiration. I have been trying to access and use my money to no avail since august, 2016. Each time I call customer service I get lied to over and over again. I feel as if your net spend business is scamming me out my money. At this time is when I found out my temporary card was expired but the maintenance fee was charge for 11 payments when I had never even activated my card, the expiration date on the card was 10/16. I spent hours on the phone with numerous incapable customer service reps only to ask to speak to a manager to be placed on hold and be hung up on.
* I was expecting a card or paper check to be mailed to me in august, 2016, this never happened, even though it was promised to me within 7~10 business days.
* I called on feb. 18th, I was told I had a balance of $352.40 available on card. I went to the store and the card was declined. This is very embarrassing and unnecessary being I had just spoke to net spend customer service rep that had just confirmed my available balance.
* I spent two hours on phone with several net spend employees yesterday at your net spend customer service center! I work with the public and I can assure you I have never received such horrible customer service, and never have I been this frustrated with a business. Here are the responses I received from your incapable customer service representatives.
1) I was told that they were expediting me a permanent card overnight at no charge to me that would enable me to access my funds.
2) I was told by another representative that if I purchased another card he could immediately transfer my balance right then and there, lies, lies, lies, at this time I was told, I had a block on my account and an email was sent to back office and it would take 4 business hours to approve the transfer because my card was not purchased from an ace check cashing store, this should have been disclosed to me before I purchased another temporary card from the dollar general. Now I am out $20 more of my money and still not able to access my funds from net spend.
3) another net spend customer representative told me I just didn't have a phone number on my account, he told me my card wasn't even expired, he put my phone number on my account and told me I was good to go and could use my card. I tried to purchase a small purchase at the dollar general to very this latest information provided to me, another lie! The card was declined for a .43 purchase.
4) another call to net spend customer service representative and I was told in 4 business hours my money would be on my new card I had just purchased, lies again.
5) even the store teller was in shock as she listened to the lies from net spend employees from your net spend call center !
I asked to speak to a manager because by now 2 hours of my time has been wasted, I am put on hold to only be hung up on while waiting for a manager to answer!
6) today, I called net spend customer service to see if my funds from net spend was transferred onto new card, as told to me by two employees. The person I spoke to today said I couldn't transfer from card to card. I am again on hold to a manager for 20 minutes listening to white noise, and am getting no answer.
Needless to say this was given to me as a gift from 12-11-15 and I have not been able to access my funds and all net spend is doing is depleting my account in fees of $5.95 a month for the past 11 months. I am not even able to access my money before netspend scams me out of it all.
I expect a resolution to this inconvenient situation asap!
The following employee #
Are from the net spend employees that keep lieing to me.
I will be filing a complaint with the better business bureau, along with my senator's & governor's office, and the federal reserve consumers agency & incomm.
I am tired of getting the run around from net spend. I will get my money and fees owed to me or I will file charges of theft from your company. I have documentation of all employees and their employees numbers.
I do not know how your business is still in operation. I suggest you read and pay attention to the complaints being filed against your company. I expect a call from a manager from your net spend office with a resolution to this situation within 4 business hours or I will have no choice but to resolve this matter on my own.

In reguards a dissatisfied customer,
Daphne neathery
[protected]

My friend Samuel Sanders was kind enough to let me use his bank card for a one time fee for direct tv, and when my services got canceled direct tv took money out his account. So they refunded him his money but had him get a prepaid card so that's what he did. Now your company won't release his money and we sent verification saying it was from direct tv, it's his money & y'all need to release it to him ! And to top it off this company has the worst customer service we ever dealt with! So rude and disrespectful

You block my card... Again. Then text me that I should call but the contact center is conveniently closed. So who the heck blocked the account if the deposit came in after the department was closed... I've had this account for a number of years and. Ever had a problem until recently. The customer service is horrible and it's a shame to know you employ such under qualified individuals as I am a customer service representative myself... Get it together #superpissed #longtimecustomer #abouttocloseaccount