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1.0 28 Reviews

NewFrog Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with NewFrog at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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NewFrog reviews & complaints 28

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Newest NewFrog reviews & complaints

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J
7:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewFrog product not delivered

I ordered "4pcs Replaceable Electric Toothbrush Heads for Philips/Sonicare (HX6064-A)" on March 8 2019 and have not received the product.
The order number is: NF2019030815483178019 and paid by PayPal.
Delivery is usually 30 - 40 days but this is now 90+ days so suspect there is an issue.
A refund would be good or I will contact PayPal to refund my payment.
Thanks, Jim

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Update by James Macphail
Jun 14, 2019 12:48 pm EDT

Just got an email from CES (taken over from Newfrog) and they are resending my order, so all may be good.
I thought I was sending to Newfrog. Did not realize this was being set up on complaintsboard.com

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G
3:59 am EDT

NewFrog how to get in touch with the seller (and also newfrog) - I have to ask paypal to step in...

Below a comment from from Paypal
Note: I have really tried to track my parcel (last info May, 8) with NO success !
I think the parcel is stuck in customs …
What to do now?
Please answer:
Best regards
Göran S. Systemprogrammer IBM, Paypal member since 2010

see info and URL last.

*****************************************************************
Dear Göran Schwartz,

Thank you for contacting PayPal.

I understand from your message that you made a payment for an item, and that you would like to contact the seller to get an estimated time of delivery.

I have reviewed your PayPal account and the transaction ID 8HA38488AG110683A of 157.48 SEK on the 14th April 2019.

If you have not been in contact with Newfrog, please contact them for more details about this transaction. If you have contacted them with no response, please know that you always can open a dispute against the seller in case an item doesn't arrive or is significantly not as described. This can be done at any time within 180 days after completed payment.

When a dispute is opened, the buyer and seller will have 20 days to communicate with each other to come to a solution. If buyer and seller can't come to an agreement, the dispute can be escalated to a PayPal claim, which means PayPal will investigate the claim, and then make a decision.
….

****************************************************************************
https://www.cesdeals.com/order/view/NF2019041411275637802/gosch@telia.com

Newfrog
Tracking

Tracking Number: UI243778328CN
Order Status: Delivering

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Update by gosch
May 24, 2019 4:10 am EDT

I have no complaint BUT … with Tracking Number: UI243778328CN
Please answer- Whenl the parcelwill arrive?

Please tell me the e-mail address to NewFrog custom service.

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R
10:43 pm EDT

NewFrog 5 diamond paintings purchased 4 were nothing like the picture

After all the work that I did on the canvases I purchased I cannot give as gifts as they in no way resemble the picture that was shown. Very disappointed. I have attached photos of Dog & Cat Q1151 which shows that the dogs leg is not white. I tried to fix it myself but the colours on the canvas do not match the picture. For example E which is white in colour on the picture the chart stated that E is 13 which is an orange colour but F is 14 is white I believe the colour chart has been printed incorrectly on 4 out of the 5 paintings I purchased

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Is NewFrog legit?

Our verdict: Through its investigations, Complaints Board highlights NewFrog with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of NewFrog's practices before engagement.

NewFrog earns 35% level of Trustworthiness

Moderate Trust Alert: Complaints board rates NewFrog at 35%. Read reviews and beware of negative issues before engaging.

There was some difficulty in evaluating or examining the information or data present on the newfrog.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for NewFrog. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ComplaintsBoard
G
11:39 pm EDT

NewFrog dead on arrival

Buyer: Grace Montgomery
Date of Purchase: February 08, 2019
Order Number:NF2019020812441343297
Client Number: n/a

I bought an SJCAM SJ6 Legend from Chinatera Limited, the camera never worked, dead on arrival, I sent it back at my own cost ($40) with tracking number RR803437976PE, Date March 9 2019, I still haven't heard from the seller and have no way to contact them directly.
Please be kind and get back to me with information on this.
Request refund.
Thank you

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R
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

NewFrog poor quality products, long delivery times, difficult to deal with, do not refund full costs of damaged packages.

I have dealt with New Frog 3 times in last 3 months. I have had problems in each case. I ordered a doorbell/camera first. Three to four week delivery. The instructions were in tiny printed Chinese/English. Had to find set up video on YouTube to install. Then in February placed 2 orders totaling $132.79 for miscellaneous items and paid $35 for expedited shipping. First shipment took 3 weeks, balance of order took 2 more weeks, did not get expedited shipping and New Frog ignored requests for refund of $35 expedited shipping charge. In March placed 3 orders for a large number of items. Took 4 weeks to finally receive last shipment of 4 tire lights and 2 car cameras. The cost of those items was $51.12. When that package was received everything in it was ruined, all was soaking wet. The boxes were all mush, and the car cameras had air bubbles in the view screens. When I requested that the items be replaced they offered me $20 instead. When I complained that the damaged items cost me $51.12 they said they were only allowed to refund a maximum of $30. So I accepted the $30 as that was the best I could do to recover my cost, leaving me with a loss of $35 on the expedited shipping in the 2nd order and $21.12 in the last, or a total loss of $56.12. I will not do any further business with New Frog and advise anyone else not to.

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G
12:42 pm EDT

NewFrog dead on arrival

Buyer: Grace Montgomery
Date of Purchase: February 08, 2019
Order Number:NF2019020812441343297
Client Number: n/a

I bought an SJCAM SJ6 Legend from Chinatera Limited, the camera never worked, dead on arrival, I sent it back at my own cost ($40) with tracking number RR803437976PE, Date March 9 2019, I still haven't heard from the seller and have no way to contact them directly.
Please be kind and get back to me with information on this.
Request refund.
Thank you

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Update by GracefromPeru
Apr 02, 2019 6:39 pm EDT

1st Complaint, 15th of Mar, 2019
Chinatera Limited and PayPal - dead on arrival

2nd Complaint, 28th of Mar, 2019
NewFrog - dead on arrival

Yet nobody answers!

Update by GracefromPeru
Apr 02, 2019 6:36 pm EDT

After almost a month after my 2nd complaint, they have not yet contacted me!
Unbelievable!

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J
9:07 am EST

NewFrog dog life jackets

Gooday... I have been waiting over a month for my parcel (two dog life jackets) and nothing has been delivered! Where are my items? I was told on the 29th of january it would arrive and order was placed in the beginning of december. I'm very disappointed and want to know what's going on and get a refund! Is newfrog a website where users get scammed out of money?

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B
12:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NewFrog delivery service and email confirmation

Hello I ordered grow lights worth R400 from newfrog and on their page it says that an email confirmation should be sent. Well I haven't received one in 2 days. I then got worried and looked at better sources for reviews on newfrog and I see that everyone is having the same problem. Barely scraping by as it is but now I have to get my money stolen from newfrog. My order number is NF2019012908354297789. Please could you assist.

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E
7:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NewFrog blazer

I ordered a blazer from you guys last year tracking number RP104381885CN in 2018/11/27 I haven't received any communication with regards to my pacakage and I tried getting a refund as I do not need it anymore however that was unsuccessful as well, I don't know if I'm being scammed or just receiving poor service but I would like my order cancelled and refund processed immediately.

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A
1:08 pm EST

NewFrog I ordered 4 tablets

I ordered 4 tablets CHINATERA LIMITED thu u guys and all 4 off them don't work right one wont change the language and half the key pads don't work on 2 and 2 keeps freezing and none off them will charge right im very disappointed in the tablets quality
Transaction ID
2W986151VB467381Y

Seller info
CHINATERA LIMITED
Invoice ID
NF2018113010322090136
Purchase details
Q88 7 Inch Android 4.4 A33 Quad Core 4GB ROM 512MB RAM Tablet (Black)(US) (Qty 2)$57.98
Item #233427.03
Q88 7 Inch Android 4.4 A33 Quad Core 4GB ROM 512MB RAM Tablet (White)(US) (Qty 2)$57.98
Item #233427.01 thanks

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7:09 pm EST

NewFrog tablet

I ordered a tablet through them it took 35 days to get you no big deal about that but when it came in it was broken I looked and looked and looked for a way to get ahold of them and finally came up with a way on Facebook I got a hold of them and the first thing they said was at ask for pictures I sent them all the pictures they wanted then they said they think that I should go get it looked at by a repair shop I said I do not freaking think so it's going to cost me more money than it's worth and then they said that they will give me a half of a refund I still said I don't think so that is not right you sent a faulty product that was broken in the mail you should give a refund and I'm waiting for a response now but by the reviews I can see that's not going to go well so I would like a refund

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H
8:48 am EST

NewFrog nf2018120709484989900

Best,

On 7 December 2018 I ordered a Xiaomi pm 2.5 detector (product number: NF2018120709484989900), I paid € 55.16 for the product and for the fast transport 30.71 euro. The agreement was that my product would be delivered 5-7 working days. On December 19, 2018 I contacted the seller of NewFrog and I asked why my product was not delivered, on December 20, 2018 they said that the product is not in stock! But they have said that they would send the product again within 5-7 days!
I am not content, this takes too long. I needed this product for my studies, I am now running into problems because of his mistake, I told him that I agree with his proposal, but he will return the money from the fast transport (30.71 euros).
The second possibility was that he would refund all the money (85.87 euro) in my account and pay 25 euro compensation for the time that I had to wait for nothing and that he kept my money for a few weeks.
I have also written to him that if he wants to do business he must also take on responsibilities. If necessary, I can send our conversations via email to you.
You can contact me here: [protected]@hotmail.com

Thanks in advance.

With best regards,

Hoxha

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P
6:19 am EST

NewFrog delivery never happened

I would give them zero stars if possible. I ordered two chargers. Well after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking me to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things again, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until november so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. Totally unacceptable especially after all the hoops I jumped through.

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E
Elijah03
, ZA
Jan 21, 2019 7:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Seems like everyone is having the same problem I’ve been waiting on my delivery since 2018 November and till today I haven’t received and they won’t refund me

ComplaintsBoard
T
8:28 pm EDT

NewFrog product delivery

It's been almost two months since I place an order and when I contact them they say to wait another two weeks. I have no faith that Newfrog is anything other than a scam. Their excuse was that it was delayed at local customs. If the tracking info they provided was correct the product left China in August and I'm supposed to believe that for the past month and a half it's been hanging out at customs. I have no faith in anything they have to say and warn others to avoid them. Yes, the price may seem attractive but if you're paying for nothing then it's too much.
The order was placed August 19th. Arrived August 28th. end of tracking
I contacted them October 4th.

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K
K
Kirk Alan
, US
Dec 06, 2018 3:18 pm EST

I am getting the same "Run Around"...keep waiting...I was told another 5-7 days...NEVER AGAIN!

B
B
123bunny456
, US
Oct 22, 2018 9:46 pm EDT

Same thing happened to me!

B
B
123bunny456
, US
Oct 22, 2018 9:47 pm EDT

Was Russell "helping" you?
Keep writing and get your money back. I am.

ComplaintsBoard
N
11:20 am EDT

NewFrog diamond paintings

I ordered a Unicorn 3D diamond painting for my daughter and it says it was shipped out august 11, 2018 but i never recieved my purchase.
Order#NF2018081114580592064
Tracking #FUYUS006065W822YQ
Im not very happy about waiting this long for an item. I livee in the US and cant really call to talk with anyone and reading through the complaints you have recieved from other people, it seems you dont take care of your customers very well. I would like another shipment or my money back. my name is nicole sellers

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D
1:29 pm EDT

NewFrog invoice id pb2018072816363294656

I have received a shipment that stated that it was a full shipment, but I didn't receive my Elephant 5D diamond 3 picture painting 224796.
Also I did receive a Animal Family 3 picture that was on the order also but the beads in it are the wrong beads and I have placed a complaint about it already.
but I still am waiting for the Elephant picture number 224796
Thank you for you help in this matter.
Please let me know when I will receive the Elephant picture.
Diane Massie

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Update by diane massie
Aug 24, 2018 1:30 pm EDT

waiting on help

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ComplaintsBoard
C
10:42 am EDT

NewFrog returns

Bought an inexpensive ($8)mini cam and it arrived DOA.I asked for a prepaid return label or a refund or a new camera. Advised newfrog and 3 days later "Russell" says send a picture of the damage. I said "how does a picture show DOA" but sent a picture of their camera to them asking for a return label, new camera or refund. 3 days later "Russell" replies "Oh I guess picture wasn't helpful so now send a video." I said " a video of what" but shot a video of me plugging in the camera and the charging light not coming on and now asked for a refund because of this crap. 3 das later "Yogi" replies and says take it to your "local electronics" repair and get it fixed and we MAY reimburse you. I replied "There is NO "local repair" facility for an $8 mini cam made in China and even just look at it and tell me they can't fix it would be at least $35, 3 times the price of a new one. 3 days later "Russell" replies asking "Can we send you a new one or a refund." I again said "refund." 3 days later "Yogi" asks do you still want a refund. I reply yes. I then file complaint with PayPal. 5 days later "Russell" emails and says " since you filed with PayPal, your account is locked ( a lie). I replied that you are obviously lying and I will post reviews saying this. 3 days later Russell says "Do you want a refund." I reply, "I thought the account was locked but I still want a refund. 5 days later PayPal refunds my $8. Their refund/warranty policy/game is obviously to stall or wear you out making you give up. Being a retired Federal Criminal Special Agent, crooks or bad businesses like this place don't wear me out but actually charge me up. I'd avoid this business as all of their stuff can be found elsewhere usually at a lower price

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2:08 am EDT

NewFrog gps module from chinatera limited on newfrog.com

I paid get no receipt no shipping tracking or confirmation, try paypal resolution center to they post to send email I did the newfrog.com customer service answer that I have to close the case to they can refund due to system problem they have, I answer them the normal process is you refund the case close automatically. They didn't answer and paypal not like it use to be they don't give you fast protection like before by the new agreement that send now.

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K
12:26 am EDT

NewFrog easter toy gifts

NF2018032004250633070

I had ordered plastic easter eggs that have slime insude for the kids for easter, I received them yesterday in the post with nothing to pritect them, just thrown in the plastic bag and sent to me. The plastic egg shell has cracked on all if them and the slime has oozed out in the bag... good for the bin now. I emailed customer service and politely explained along with photos and their response was "Dear customer,

Is just a little damaged of the package of item.
The item can work or not?"

I never write the type of reviews... for me to waste my time right now must show how disappointed i am.
Never buying anything through this company again

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5:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

NewFrog pet steps

They sent the item and it was broken and useless so I contacted them and was offered $10 refund, as I had paid $35 I refused and have not heard back from them so I contacted PayPal and opened a case. Chinatera said to return the item and sent me an address that the post master could not read so I tried to contact them but the email keeps coming back and as nobody in Canada could read the "supposed" address I was unable to send it back so PayPal closed the case. I was shafted by Chinatera and Paypal

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Phone number

+86 180 9895 6710

Website

www.newfrog.com

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