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1.3 44 Reviews

NutriBullet Complaints Summary

3 Resolved
41 Unresolved
Our verdict: If considering services from NutriBullet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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NutriBullet reviews & complaints 44

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L
11:18 am EDT
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NutriBullet magic bullet

Good afternoon

I would like to log a complaint about our nutribullet. We use this regular and have never had any problems in the past. However, this specific time the appliance broke and shattered into many pieces. You can see in the pictures which part I mean. It wasn't overfilled and we used it the same as we do every other time. I feel this was highly dangerous as the incident was without warning and throwing small sharp pieces around our kitchen where our son was awaiting his smoothie. What can be done about this?

Many thanks,
Lisa Simmons

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1:32 am EDT

NutriBullet nutribullet pro

I bought a nutribullet 900 a couple of years or so ago. I had problems with it from the start, with it leaking and also with a strong smell of burning when I used it. I have not used it very often as it is such a hassle with the leaking. I did contact you before but decided not to pursue it as I assumed it was just me not having strong enough fingers to screw it up properly. It then ran out of warranty and I have continued to use it only very occasionally. Recently I stayed with my daughter who has a Ninja and was amazed at how easy it was to use, no leaking, no burning smell...not needing really strong hands to do up the lid or undo the lid. I know I am way out of the guarantee period so you have no statutory rights. However, I certainly know which one I am going to recommend to everyone unless you feel like proving me wrong! I imagine I simply have a faulty model otherwise you would not still be in business! So I am asking for above-and-beyond customer care to restore my faith in your company.
Also, I have come on this site as your customer service department doesn't appear to recognise anyone outside of the US or Canada!
Yours hopefully, Fiona

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5:08 am EDT
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NutriBullet nutribullet

Dear sir/madam

As a loyal nutribullet consumer i am extremely disappointed at the product. My first nutribullet just stopped working after a short period of time. Giving it the benefit of doudt i purchased another one which is also giving me problems now. The area around the rim has the white connecting buttons which press down when the cup is pushed down. This takes s long time to happen now and they freeze. The other problem is the motor keeps running even after i remove the cup i have to switch it on and off from the mains. I am extremely disappointed that i have now twice been a loyal customer and purchased your very expensive item and it has not performed aswell as other bullets on the market which have been purchased by friends.
Many Thanks
Asma Deen

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5:53 am EDT

NutriBullet my nutri bullet just stopped working

I am extremely disappointed that soon after the guarantee had expired it stopped working without any warning. I no longer have my receipt so will have to bin it and throw all that money down the drain my colleague has had the same experience and what really bugs me is that it cost so much money and is I feel that I have been ripped off because the cheaper one that I have had to replace it with does not leak in the same way the Bullet use to and the result is the same.

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9:53 am EDT
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NutriBullet stopped working

My NutriBullet RX has stopped working. It began being temperamental rather early on. I make sure I client the blades after use and did try the warm water trick but in this case it seems to be the motor that just stopped spinning.

It should still be under 12 month manufacturer warranty as I bought it in July last year but I can't seem to be able to contact the manufacturer or them getting back to me.

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8:35 am EDT
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NutriBullet nutribullet pro 900

I purchased a new NutriBullet Pro 900 from NutriBullet via Amazon .co.uk on February 20th 2018. This was to replace a 600 series one that had simply 'worn out'.
Around the rim the silver is coming off and is showing the black plastic underneath. I have inclujded a photograph to show this.
As this product is under 3 months from new I would like to return and replace the product. However I am finding it extremely difficult to contact the company regarding this process.
Please advice.

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4:13 am EDT

NutriBullet nutribullet 900

I bought the nutribullet from target. I have had it just a little over the warrantly period, but It has not been used a lot. I am very disappointed because it no longer works. I did not pay my money to get very little use out of it . This is like throwing hard earned money down the toilet. I am noticing a lot of complaints about the nutribullet products. They have much too many complaints to be taken seriously as a good quality product. They take your money and you the consumer are stuck with nothing. I expected more from the nutribullet company. They should be a shame.

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3:15 am EDT
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NutriBullet nutribullet

I bought two Nutribullets in January 2016 - one for myself & one as a gift. Both stopped working without any warning in March 2018. I'm from Ireland so I went to the store where I purchased the Nutribullets to complain; they told me I needed to contact the company directly but I can't as their Contact Us page only accepts addresses from the US or Canada. This is a shoddy product but even worse is the customer service, or lack thereof.

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8:23 am EDT
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NutriBullet nutribullet rx

Hello,

I got a NutriBullet RX Juicer as a gift and I really feel sorry for my uncle who spent Rs.16000 on it thinking it would be a great gift form my family.

This is such an expensive juicer with horrible quality and after sale service.
It not only leaks but also makes your juice warm within 30 seconds.
And when you ask for a replacement they take 1 month to replace the motor.

When I got the replacement motor, I tested it in front of the person and still it was heating the ingredients and he says due to the high power this will always happen. Did I buy such an expensive juicer to have hot smoothies ?

And why do they even give that hot soup option when anyways in a minute your ingredients become warm.

Do Not buy this expensive piece of [censor] which does nothing but warming your juice and killing all the nutrients in it. As per the name its a bullet to kill all the nutrients. I have a Wonder Chef Nutriblender juicer worth Rs.2500 which works much better than NutiBullet RX.

Regards,
Dhruvita Patel

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10:52 am EDT
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NutriBullet nutribullet

Dear Mr/Mrs,

I was making my usual cake with the same measurements as every time and the cup was full to the max line knowing that I have made the same cake at least 20 times and confident it was safe as usual, on this occasion it wasn't the case. As soon as I took the Cup out to rest within 45 sec to 60 sec I was still about in my small kitchen and suddenly a Big Bang in the kitchen, all the cake ingredients all over my face, my shirt and all over the kitchen, it was a very scary and a very loud bang. The lucky part i was not hurt physically but it was a very scary experience. My cup was fully locked and after the Big Bang it was fully open also i am enclosing a picture for you to investigate and possibly advise why this has happened? And is it really safe to use my Nutribullet again as I am not sure if I can trust using my Nutribullet after this bad experience.

I look forward to hear from you.

Regards,

Elie Andraos

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8:53 am EDT

NutriBullet defective product

Hi, my NutriBullet has always been quite loud, then it started making a really loud noise, as well as a smell and dark green/brown gunk from the motor, despite me keeping it exceptionally clean immediately after every use. The ball bearings (5 of them) have then come out of the motor. It still functions (badly) and I need it for my business and when it stops or smells I immediately stop and leave it for a while. I must say I have been extremely disappointed with the NutriBullet as it was a gift from my Mum and I felt bad she had spent so much. I moved soon after getting it a year ago so I don't have any documentation but it came in an official box with the booklet. Please can you advise me if it can be repaired or replaced please.

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2:23 am EDT

NutriBullet rubber around the blade

Hello there. I bought this item from macys about 1 and 1/2 months ago. The rubber around the blade already tore. It was leaking brown stuff when I was using it even before the rubber even broke! Before o bought this nutribullet it said good things about it. I'm confused because it disappointed me! . I need a replacement because I think it shouldn't tear as early as this time of using it.

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11:20 am EDT
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NutriBullet nutribullet

My nutribullet leaks a horrible brown liquid when washed it will then appear again after time it’s disgusting and coming from inside
I have followed the cleaning advice strictly
The pictures show before use and once cleaned then it will leak again
It’s a definite health and safety issue and I’m so unhappy it was only purchased in February from Argos

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10:28 am EDT
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NutriBullet nutribullet 600

I purchased a Nutribullet 600 from a Tesco store in Leeds UK on 11th August 2017. I've tried numerous times to register for Warranty but the system states the serial number displayed on the base of the product is an incorrect number for the chosen item. Consequently, I have been unable to register for Warranty. I have purchased an extended Warranty from a third party which will be a waste of money if I cannot register the product in the first place.

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5:22 pm EDT

NutriBullet nutribullet magic bullet 900

I bought on of your items from kohls dept. Store roughly 2 months ago.
I have been enjoying using it. But the other day it quit spinning. At first I thought the rubber teeth on the bottom but could find any wear. I now realize that the shaft is loose. I can hold the rubber teeth stationary and the blade will freely spin. I hve been recovering from throat cancer and using your bleander has been a god send. Food has been very difficult to eat, but I have found that I can get my daily nutrition using your blender and all the suggestions for smoothies you have listed on your site. Is there a way for me to fix it?
Robert hamilton
4700-9 buggywhip lane
Orlando, florida 32812

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9:18 am EDT

NutriBullet nutribullet contacts

The nutribullet has three contacts. (I guess that's what they are called). Two of them, when you push down, they pop back up. That third contact goes down put will not pop back up. I do believe these contacts are what makes the nutribullet spin. I also believe that one contact is preventing it from spinning. No, it is not new. Couple years old or more. But that one contact. It stays in the down position. You can lift it up with your fingernail but if falls right back down. Is there a solutionfor this, or is a new one in my future
Respectfully
Mr. Walter williams

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12:59 pm EST

NutriBullet they made a careless mistake and sent my order to the wrong address.

My order# [protected] and item#522898 nutribullet rx with recipe book was shipped on 12/22/16. On jan3/17 I tracked it for delivery on jan4/17. When I did not received it I contact ups and they said it was delivered to an apt 22a but since the person for apt22a was out they gave it to apt 22a. I had to go to apt 22c and show my id and order information to get my package from them. Nutribullet made a careless mistake by putting the wrong address on the package. My address on file is 140 benchley pl apt.32a bronx n.Y. 10475. This is not the first time but I hope it is the last. Thank you very much

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3:56 pm EST

NutriBullet magic bullet

At the present time I can't use my unit, because get a loud noise, to the point I have get to the patio to use it. If I use in the kitchen every one will get out. I consult with other people they use this unit and the results are the same, some already discontinue the use of it. Any suggestions? Please e-mail to [protected]@bellsouth.net

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10:52 pm EDT

NutriBullet Magic Bullet NutriBullet package

On the green box that contains the Magic Bullet NUTRiBULLET you have a grammatical error. Look for your "then" vs the appropriate "than". When I see such blatant errors it makes me wonder about the intelligence of the people who run the company and those who write the nutrition information for the Natural Healing Foods Book. Your package IS my first impression.

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10:12 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NutriBullet not working properly

I received the nutribullet for christmas and don't have the receipt so am unable to return to the company for repairs. However, I want others to know that I am very disappointed that this product has lasted less than a month. At first I was very pleased with the results. Now it is becoming increasingly difficult to use, the motor keeps running when the cup is taken out of the base and I can detect a burnt odour after using the machine.
I will not recommend to anyone else!

Read full review of NutriBullet and 28 comments
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Mariadelaway
, US
May 10, 2016 1:17 pm EDT

I am a disabled blind person, I am very disappointed at Nutribullet, I bought 2 Nutribullets, both are broken, I called 3 months ago, and also last month, no one replied, They sold a 4 year insurance covegage to me, no one answers the phone calls, and if they do they hang up right away, I paid this product in full via monthly bank, they did deliver the service they preach on their websites and catalogs. Do not buy antthing from this company, these people are scammers.

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Shinelle Shonelle
, US
Dec 29, 2015 6:06 pm EST

I haven't even received mine yet and I am already disappointed. ordered it tonight, totally regret this as I should have done some more research first and think carefully. The website that i bought it on is called the official nutri bullet uk. not sure if website is real now as i didn't get any confirmation email and money have already been taken out my account. And they say in their T&C that I own the product ones full payment had been made. I want to cancel my order now but I checked out as guest. They took that money out way too quick and it seems a bit suspicious. I ordered two. i am so scared. I work hard for my money why can't these people do the same and stop scamming? It's very unfair.

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Well_I_ll_Be
, AU
Nov 19, 2015 9:46 pm EST
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Well guys...after a few months the NB bearings have seized, and the motor is burnt out. Wouldn't you know it the NB company says "Oh, no, you have a counterfeit unit, we cannot warranty that". Well ofcourse, there's no way a genuine unit would fail...right? err... right? so it HAS to be counterfeit.

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Reviewer56069
,
Oct 27, 2015 7:53 pm EDT

Hole was created in he mug and it might have fallen into the food which was accidentally processed in it. Its model MH1001. Date of incident 11/24/2015. Request a refund

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philip farina
Syracuse, US
Feb 03, 2015 4:58 pm EST

got one for xmas used 2 times switch broke... my wife took back to where she got it, gave her another one, used 3 times now switch sticks ... u would think that they would test these things before they put them on the market.. switch is plastic what do you think is going to happen... product very cheaply made... on info commercial the man talked about a lot of things, but he left out the most important thing of all... RELIABILITY... now we know why ...because there is none ...thanks china

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2623397750Wrong,wrong,wrong
Rabun Gap, US
Sep 27, 2014 8:13 pm EDT

The blending cups draw liquid down into the machine casing. It is impossible to clean, attracts fruit flies, and is disgusting.

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ckeno
, US
Aug 06, 2012 12:19 pm EDT
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I bought the Nutri Bullet because I loved my old Magic Bullet. The PRODUCT is great but their sales promotion is a TOTAL RIP OFF! I Ordered my Nutribullet August 5 & it arrived 10 days later--along with the Boost Supplement. I was billed for the next payment of $19.99 plus the Boost on Sept. 5--the day the order was placed--not the date of delivery. I kept trying to call Nutribullet & got nothing but busy signals & didn't want to return the Boost until I cleared up the mess. You never reach a person--just a recording saying they'll call you back. I eventually connected with a person who had called me back only to discover that they had taken ANOTHER $61.97 out of my account for more Boost and another payment ! So besides my original $19.99 they've taken $111.95 out of my account within 30 days of receiving the Nutribullet ! STAY WASY FROM NURTIBULLET !

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Cinlmn
Phoenix, US
Dec 17, 2014 7:22 am EST

I am not happy with Nutribullet's customer service. I purchased mine from Costco in April/May 2014. After two months of use (I use it daily) the underside of the blade started leaking grease and continued to do that until last week when the veggie liquid from the mixer leaked through into the grease. I called them 12 times over two days without an answer so I returned it back to Costco for a replacement. I sent them an email on 12/16/14 and will wait to hear their response. I love the product but completely dislike their lack of phone support and IF this new unit becomes defective, I’ll follow up here again.
Nice to see a place where we can vent. Thanks.

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Janosk
Adelaide, AU
Aug 07, 2014 12:20 am EDT
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Wish the USA seller told me i need a Voltage Converter for it to be used in Australia . So off to WallCann and bought this 8ZED ST-1500 . Perfecto now.

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Irysheis
Portage, US
Jul 13, 2014 10:33 am EDT

I have only used mine a few times and really like it. I am concerned though because last nite on TV they said that the blade was hazardous and chards of the metal could get into whatever you are mixing! I was checking for a recall when I found this site. I wish I had read all the comments before the purchase. For the lady looking for a new blade, I received a pamphlet with mine showing that you could purchase extra blades at any time so what is customer svc talking about when they tell you they are not available. We all work hard for our money and this just aggravates me so much when a company does stuff like this. Swanz shoes ripped me off last year, took my money and left town...how are companies allowed to get away with stuff. It seems this country has a law for everything but then consumers have little recourse in instances such as this! I have filed complaints, called the BBB, Atty General, Consumer Complaint...they still stole my money so what good did all that filing do me?

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