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1.1 1115 Reviews

How responsive is Omegle's customer service?

8 Resolved
1097 Unresolved
Very poor 🤒
We don't know much about how Omegle handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Omegle and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Omegle reviews and complaints 1115

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Newest Omegle reviews and complaints

ComplaintsBoard
C
1:58 am EST

Omegle children

I'm almost positive there is child sexual abuse going on omegle as of this moment please look into it asap and pull up old chat logs or something because this is illegal and needs to be handled. So, i'm reporting it here hoping it doesn't get any further. Please help these children i'm very worried about them. I do not want to get in trouble for something omegle has caused. Please review your site ASAP.

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A
9:54 pm EST

Omegle server issues with omegle connection and white screens, please, hurry up : (

There are a lot of white screens on Omegle, I thought it was depended by me, but it isn't apparentely because I asked for this server's issue some people and confrimed so. Can you fix and check about it, please? : (... it's irritating. I've also checked the website and I noticed that it's often going work and some it isn't and i'm starting to think its own system isn't reliable anymore and that's a real pity because there aren't alternatives about it. I really hope you'll fix all of it and i'm looking forward to a reply back of yours as soon possible as.

Omegle website connection
81055 Via Tiberio,

S. Tammaro 13

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ComplaintsBoard
C
1:37 am EST

Omegle lost connection

http://logs.omegle.com/0b3048e932769cf6

This guy and I really liked each other. :( Then his server lost connection, which has happened to me before for no reason. Is there any way you can reconnect us somehow...? I honestly really liked this guy and I never got the chance to respond to him fully because he lost his connection to the server. I would love the chance to talk to him again and send him the last message I wanted to...I never got to finish what I was saying.

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ComplaintsBoard
V
1:54 pm EST

Omegle banned

I was on omegle just looking for people to chat with and suddenly i was banned for no reason. I can't go back on it now when i didn't even do anything wrong? Also it asks me if im a rebot before every person and it gets really annoying. I can't mute myself which is really frustrating because sometimes i dont want people to be able to hear me . Please fix this

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Teodor Stoia
, US
Jan 12, 2019 12:44 pm EST

Ive geo the same issue again.Someone ask mw which car im driving and them, he report me.

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Teodor Stoia
, US
Jan 12, 2019 9:29 am EST

I havent gone nathi g and someone just report me.What is going on?

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ComplaintsBoard
S
1:24 pm EST

Omegle banned for no reason

Jan 1 2019

Hi Omegle so i'm just a little mad about myself being banned when i wasn't doing anything wrong i was just talking with other people i had a mask on to hide who i was the mask was not in any way inappropriate and i had music in the background i left for five minutes and i came back i was banned if at all possible come you please remove my ban

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M
4:13 am EST

Omegle unethical behavior, lies

I think that it is very funny that I just got banned for telling someone "I don't want to see your penis, that's gross. you shouldn't be doing that...there are little kids here." Then again what do I know. I guess having people show their dicks all the time is okay but someone telling them something is wrong and get them banned for 'possible bad behavior'. Maybe you should fix this problem...I'm very tired of getting banned for simply sitting there doing nothing wrong.

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C
12:46 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Omegle - omegle video option

As of recently when I go to Omegle and click video for some reason I can only see myself and I see a gray screen where the stranger is supposed to be. I also don't even have the option to mute my speaker or turn on/off my camera. There's even gray on my end too but I am able to see myself. It's a different lay out than before. If it helps, I use Safari on my MacBook Pro. Is there a new site attached to Omegle? Please help.

Read full review of Omegle and 19 comments
ComplaintsBoard
L
4:25 pm EST

Omegle abusive clients

Omegle is supposedly billed as a chat site and frowns upon sexual activity - or so they tell you. Every time I go to Omegle, I get asked for my gender and age, if I refuse, I get abuse. Other times people tell me theirs and I tell them I don't need to know this and they give me abuse.
If this site is supposed to be non-sexual chat friendly then why is it I am banned for defending myself against idiot kids who only want to masturbate?

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ComplaintsBoard
R
3:50 pm EST

Omegle awful update...!

What the [censored] happened to omegle with this new update? I can no longer mute my mic which is the biggest load of [censored] I have ever seen! Chat lag is a huge issue all of a sudden with a big chunk of messages flooding in at once after a minute or two. Will absolutely not be using this site until these issues are fixed. Please please please please please please fix this.

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D
9:26 pm EST

Omegle new/new chat buttons not working

As of recently, the 'new' and 'new chat' buttons don't seem to be working. I can connect to a chat from the main page, but once the chat is ended and one of us has disconnected, I cannot reconnect to a new chat. Clicking both new and new chat do nothing, and pressing the esc button on my keyboard does nothing. I have to reload the page or click the omegle icon to go back to homepage to try again.

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itsnotcarla
, FR
Dec 26, 2018 9:08 am EST

I had the same problem. Just went and deleted all the cookies and cache for Omegle and that fixed it. Good luck!

ComplaintsBoard
G
3:07 pm EST

Omegle bug

I have encountered a fairly unique bug, after either me or the chatpartner dissconects Im not able to start a new chat, either by hitting escape or by clicking "New" or "New Chat"

Im able to get a new partner by reloading the page and starting a text chat over the mainpage, and if I want to disconnect with someone the escape key works fine, its only when a chat has ended that Im unable to start a new one in any way.

Problem is only encountered on text chat, on videochat it works as usual.

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dolbe
, US
Dec 25, 2018 9:23 pm EST

I've encountered this too!

ComplaintsBoard
G
2:44 pm EST

Omegle banned for no reason

i was banned on 12/11/18 for no reason and the thing is i am 18 and i did not break any of the rules i was just playing my xbox while on omegle and 5 minates later i was banned. Whats so bad about playing on a gaming system while on omegle. but with all the perverts on omegle exposeing themselfs to kids and they are not getting banned i am sure thats what all parents are thinking when there kids get banned for no reason. like what the hell. please when you have the time remove my ban

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ComplaintsBoard
D
3:30 pm EST

Omegle captcha

Look i understand you guys put Captcha in to avoid the spam bots and stuff but its really not working and you are just forcing us to do all these captchas just to contact a bot anyways. then we have to redo another just to talk to another bot! then the captcha is too retarded to register your correct answers so it keeps giving new ones please just remove this captcha. its just making the site worse. id rather go through bots and no captcha than capthcha with bots.

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A
3:15 am EST

Omegle chat log

at the end of one of my chats i hit the great chat submit log button and i forgot that i put my snapchat username in it. i would like for it to be taken down please. please email me at [protected]@gmail.com and i'll send you the picture in order for it to be identified and taken down. i'd like for this to be addressed immediately. thank you.

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F
8:47 pm EST

Omegle recaptcha

18/12/2018

The recaptcha box is popping up every single conversation and trying to solve some of the picture ones is impossible. Example: telling me to click all the traffic lights when there is only one large traffic light so I click every single box containing some of the traffic light and somehow this is unacceptable. This problem occurs every time I use omegle for a certain period of time and if it doesn't I will get hit with a random ban for one week for no apparent reason at all.
I am so sick of this and it has been happening for years with no change as if the owners of this website do not even care about this problem at all.

A resolution would be to remove this god awful captcha box and not ban people for no reason. If you want to ban people please hire a moderator to do it and not let it be automatic after a certain period of time.

This really is shocking and makes the website unuseable for a whole week.

Fix this now it is affecting everyone!

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JMarts328
, US
Dec 27, 2018 9:15 pm EST

Agreed! it's ridiculous--every conversation has a captcha and for one i counted--11 captcha images! i hate it.

ComplaintsBoard
M
11:04 am EST

Omegle someone pretending to be me giving out my number without permission

I don't use omegle, yet somebody that knows me has been pretending to be me on this platform and handing out my phone number to strangers. So I was wondering if there was something you can do to stop this person from giving out my number without permission, since I've been receiving text messages and phone calls, and it has turned creepy and really annoying. You can contact me at this email: [protected]@hotmail.com

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ComplaintsBoard
R
1:45 am EST

Omegle banned

I Was Banned From Omegle On11-25-18 Sunday For No ReasonBut Heres Whats Messed Up Is All The Perverts On Omegle Masterbating Exposing Themselves To Kids And Omegle Doesn't Do Anything About It. And UnderAge Minors Get On Here And Omegle Isnt Banning Them That's Pretty Screwed Up And Idecent Exsposore Sooner Or Later Its Going To Catch Up With Omegle And There Going To Get Sued And Get Shut Down. I Warn Kids About These Sickos On Here Because Theres Alot Of Them On Omegle And You Don't See Them Doing Jack About It. If I Done Something Wrong On There Site I Could See Being Bad But I Do Anything Wrong.

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A
2:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle "banned"

I have apparently been banned for some time from Omegle, whereas I cannot find anything I did that would violate the rules of said site. My question here is, what would possibly be considered unsuitable for this site, let alone it's users? I have, as far as I'm concerned, not broken any "laws" of this site and find the apparent "ban" of my IP irrational and unfair. If the ban was justified I would like to know the reason behind said "ban". I highly recommend, if there are specific guidelines that is, stating them on your homepage to see what I'm allowed and not allowed to state, or in this case write to apparent "Strangers". I like to use the services provided by Omegle, but I simply cannot understand what rectifies this "ban" of my IP. If there is any apparent reason for said ban it would be highly appreciated if the staff of your company would let me know, otherwise I would kindly ask to remove the ban, as in my case I do not find myself guilty of writing anything that would not comply to the rules of your website.

Yours faithfully,

a gay deer

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F
8:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Omegle in search of unsaved chat log

i am in search for my chat log which i accidentally closed without saving. the chat was on 18 october 2018. I want to know if I can retrieve the chat log as we both are very close now and we would like to keep a little piece of where it all started. please contact me regarding this for any further information like keywords used in the chat etc.. would really mean so much to me if its possible to retrieve it. thank you so much

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Update by flowerbunch
Nov 09, 2018 11:02 pm EST

i am in search for my chat log which i accidentally closed without saving. the chat was on 18 october 2018. please contact me regarding this issue. thank you

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ComplaintsBoard
T
7:30 am EST

Omegle captcha

Every time I use omegle, which I thoroughly enjoy doing I am met with the incredibly irritating capchta feature which constantly asks me for confirmation that I am not a robot. I have submitted complaints about this feature before but consistently whenever I use omegle for an extended period of time the captcha feature reappears. I can guarantee I am not a robot or anything like that so please remove this irritating feature permanently from my IP address so I can get back to enjoying this website.

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Omegle In-depth Review

Website Design and User Interface: The design of Omegle's website is simple and straightforward. The user interface is clean and easy to navigate, making it a breeze to use the platform.

Ease of Use and Navigation: Omegle is incredibly easy to use. Simply visit the website, click on the "Start a chat" button, and you'll be connected with a random stranger instantly. The navigation is intuitive, allowing users to easily switch between text and video chats.

Features and Functionality: Omegle offers a range of features to enhance the chatting experience. Users can choose to have text or video chats, and there is also an option to add interests to match with like-minded individuals. The platform also allows users to share files and send links during the chat.

Privacy and Security Measures: Omegle takes privacy and security seriously. Chats are anonymous, and the website does not require any personal information to start a chat. However, it is important to note that since chats are anonymous, users should exercise caution and avoid sharing sensitive information.

User Base and Community: Omegle has a large and diverse user base, making it easy to find someone to chat with at any time. The community is generally friendly and open-minded, but as with any online platform, there may be some individuals who do not adhere to proper etiquette.

Customer Support and Responsiveness: Omegle provides customer support through their FAQ section, which covers most common questions and issues. However, the responsiveness of the support team could be improved, as it may take some time to receive a response.

Mobile Compatibility: Omegle is compatible with mobile devices, allowing users to chat on the go. The website is responsive and adjusts well to different screen sizes, providing a seamless experience on smartphones and tablets.

Advertising and Monetization: Omegle is a free platform and relies on advertising to generate revenue. While there are some ads on the website, they are not overly intrusive and do not significantly impact the user experience.

Overall User Experience: Overall, Omegle offers a unique and enjoyable chatting experience. The website design and user interface are user-friendly, and the range of features available enhances the overall experience. While there are some privacy and security measures in place, users should still exercise caution when chatting with strangers online.

Pros: - Simple and clean website design - Easy to use and navigate - Range of features to enhance the chatting experience - Large and diverse user base - Mobile compatibility for chatting on the go

Cons: - Customer support responsiveness could be improved - Some individuals may not adhere to proper etiquette - Users should exercise caution when sharing personal information

How to file a complaint about Omegle?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Omegle. Make it specific and clear, such as "Unexpected Ban from Omegle without Reason" or "Poor Video Quality on Omegle".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Omegle. Include key areas such as:

  • The specific problem you faced, whether it was technical issues, user conduct, moderation concerns, or privacy matters.
  • Any relevant transactions or interactions you had with the company, including dates and times if possible.
  • Describe the nature of the issue in detail, explaining what happened and how it deviated from your expectations.
  • Include any steps you took to resolve the issue with Omegle, such as contacting customer support, and the responses you received.
  • Explain how the issue has personally affected you, whether it was wasted time, emotional distress, or any other impact.

5. Attaching supporting documents: If you have any screenshots, chat logs, or other documents that support your complaint, attach them to the form. Be cautious not to include sensitive personal information in the documents you upload.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you may have incurred as a result of the issue with Omegle. In the 'Desired Outcome' field, describe what resolution you are seeking, such as an account unban, an apology, or a service improvement.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Omegle on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so it is important to check back regularly.

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