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Onyx Hearts Customer Service Phone, Email, Contacts

Onyx Hearts
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www.onyxhearts.com
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1.0 6 Reviews

Onyx Hearts Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with Onyx Hearts at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Onyx Hearts reviews & complaints 6

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ComplaintsBoard
M
8:37 am EST

Onyx Hearts onxyhearts.com will not be purchasing drol here again they are fraud.

These people are scammers! i put my order on december 31, 2018. I ordered a finesse champion hoodie $49.99 it is now january 29 still have no recieved my order. I emailed them twice and i did not receive an email back. Completely ignored my email. Dont buy from these frauds i have proof of emailing these people without getting back a response. They fool people and tell them they dont ship until 2-4 weeks that is a lie. I would have gotten my order by now!

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ComplaintsBoard
B
11:58 am EDT

Onyx Hearts order not shipped

Do not order from this site
I ordered 1 item from them over 4 weeks ago... Shouldn't be that hard to process and have not heard back from my several email requests as to when my order will be shipped. If it takes 2-4 weeks to process than I expect it done in 4 weeks... Ridiculous
They were quick to take the money off my visa as soon as I placed my order... Now I can't get my money back
... Looks like a fraud case to me!

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ComplaintsBoard
K
10:20 am EDT

Onyx Hearts scam

i had ordered a floral jersey in may 24 2018, it is now august 1st, 2018. i had emailed the company twice and has not received a reply. first email was to figure out what happened, second was for a refund. i called the customer service number listed and i was transferred to a pest control company. my order number is 15671. i wouldnt have really had a problem cuz it was only $30 but it was supposed to be a birthday gift for someone. the birthday was two months ago. i just want my order or refund like i had said in my emails to them

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Is Onyx Hearts legit?

Our verdict: Complaints Board's detailed analysis reveals Onyx Hearts as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with Onyx Hearts, thereby safeguarding their personal and financial interests.

Onyx Hearts earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of Onyx Hearts shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 0% of 0 complaints being resolved, Onyx Hearts slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using onyxhearts.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Onyx Hearts protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

If you purchased a website from Onyx Hearts that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.

We conducted a search on social media and found several negative reviews related to Onyx Hearts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Onyx Hearts. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • The age of Onyx Hearts's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
ComplaintsBoard
M
10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Onyx Hearts overall service is terrible!!! run!!

I order 2/14/17. My product was taking longer to arrive than stated on the website so i tried calling where i remained on hold for over an over before the line disconnects. When I instant messaged them I was told that it takes 2-4 weeks for shipping and that only one person answers their toll free line. I informed them that it had been 8 weeks since I ordered and that the phone line is dead air. They then responded that dead air means I'm on hold and to hold tight for my order because it is popular. When the product finally arrived there were manufacturer defects in the product. Therefore, I emailed them where it took 7 days for a response to where the refund period was over. This company is a scam!

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Onyx Hearts
, US
Jul 14, 2017 1:06 pm EDT

Hey Monique, we noticed this review and felt compelled to rebut it. While we do get the majority of our items out in the specified timeframe, that doesn't meant that sometimes it can go beyond that timeframe in some cases. Our SHIPPING PAGE on our website specifically addresses it in the 1st paragraph as we certainly do not hide the fact that it can occur (screenshot below). Additionally, to say that you called and called and got no response etc. is a bit untruthful for a couple of reasons. For 1, we have a page specifically for RETURNS and we direct all customers there who need to return an item for size exchange, defective or unhappy with it. It's a very straight forward process and you can read it again below (screenshot attached). No where in the RETURNS process does it say you have to email us and wait for a reply. It says if you have a RETURN for whatever reason and your item is unworn with all tags, to make sure to send it back to us within 7 days of receiving it. That's it. No phone calls, no emails, no chat conversations...just send it back for a return. It couldn't be any simpler. Lastly, you mentioned that your refund period was over. FALSE. You graciously received your refund 100% in full, and you know this. Why lie? If you were unhappy with the process, that's 100% understandable and it happens and we learn from it. Since you've ordered, we have implemented an email ticket system so that customers who send emails know that their email has been received and also so that we have a record too.

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Author of the review
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moniqueh_
, US
Jul 14, 2017 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I feel to call a customer a lier is highly unprofessional to begin. Secondly, yes I did receive a refund after 2 months. Lastly my item should have never been sent damaged to begin with because you don't reimburse for the 3 party shipping fees that I incurred. I only began to chat, email, and call after the time frame listed in your first paragraph on your website. Have a wonderful day.

M
Author of the review
M
moniqueh_
, US
Jul 14, 2017 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Also I could upload my photo as well however I sent them to the better business bureau and no longer need to entertain your business

ComplaintsBoard
O
1:24 pm EDT

Onyx Hearts order 6860

I ordered an item I Dec. 2016 and I still haven't received and we're in April 6th. Never give you details about the order they'll just say this:

Hi OJ, we're just waiting for the shipping confirmation for the missing item.
me: When?
The note from the fulfillment center is by next week.
me: You sure or you're just telling me this
me: Last time someone told me that was exactly a month ago
me: And I made this ordered back in Dec. of 2016
me: We're in April
Sir, everytime there is an inquiry from the cust we post it on our database and that is the response from the fulfillment center.
So the distributor doesn't want to send the item?
me: Who's the distributor so I can get in contact with them and find out whats going on
We are not allowed to provide that information. You may request directly though to our manager by sending an email to [protected]@onyxhearts.com, please address it to Michelle.

SCAMMERS, report to Shopify

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Onyx Hearts
, US
Jul 14, 2017 11:53 am EDT

Hi OJ, we just learned of this and wanted to have a chance to give our side. Your order was fulfilled and completed long ago. Sorry if the time frame wasn't acceptable for shipping, but to call the business a scam is not truthful. We either fulfill and order or completely refund the order. You know this and we did fair by you. Would be nice if you could at the minimum revise your review to be a more truthful one. We've attached the tracking information in which you signed for your package and your order in which it was fulfilled and even partially refunded.

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ComplaintsBoard
D
6:41 am EST

Onyx Hearts this place is nothing but scam, don't order from them!

I made an order on this site OnyxHearts and delivery takes way too long. Since I did not get a tracking number I contacted them via phone and they said that I need to send them a message with detailed explanation and told that someone will contact me regarding my issue. I sent tons of emails and they never bothered to reply. I called again and they said that they'll check my case as soon as they have time. This place is nothing but scam, don't order from them!

Read full review of Onyx Hearts and 7 comments
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HELENEandersen
, NO
Jun 01, 2019 2:04 pm EDT

Where is the sweater i ordered in april 2018? Ordernr: 15708..
No refund yet! Scam? Hope not...

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Garcia1972
, US
Oct 16, 2018 2:54 am EDT

I placed a order and tried to call number listed and got a recording then states its going to transfer you to a rep and then it hangs up on you then sent email to the help@onyxhearts.com and it came back as not a valid email. Dont know what to do spent over $400 on a order and dont know if i am going to get my order or how to get my money back.

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Onyx Hearts
, US
Jul 14, 2017 1:18 pm EDT

Hello - we'd love to look more into this for you and find out more info but your post is extremely vague. If you could let us know your order number or some other info to contact you by, we'll be more than happy to do some digging for you. We're guessing though that you've already either a.) received your order or b.) received a refund by now if so. Sorry we weren't faster for your liking in terms of shipping. Please remember that we are a small company and the holidays are extremely busy. Mistakes can and do happen and we learn from them! We right all mistakes that do occur if so though. Thank you for bringing this to our attention.

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Legit4me
, US
Feb 07, 2017 2:03 am EST

I got my stuff. Took about a month but I still got it. Pretty sure any website that just doesn't ship customers their orders would be straight up shut down. I work for an online store in Phoenix so I'm just more comfortable because I guess I have more empathy for shop owners.

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Onyx Hearts
, US
Jul 14, 2017 1:14 pm EDT
Replying to comment of Legit4me

Good to hear and we hope you're happy with your order :-)

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fraud1313
, US
Jan 24, 2017 10:17 am EST

Scam took my money and never sent my items. Dont order from them!2

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Onyx Hearts
, US
Jul 14, 2017 1:13 pm EDT
Replying to comment of fraud1313

What's your name and or order #? This 100% DOES NOT happen! You either receive your order or a refund. If you received neither than you're 100% certainly due a refund. But we have a good idea that your order has already been shipped and signed for long ago. Email: help@onyxhearts.com to get it squared away as there is no way to contact you from your profile.

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Contact Onyx Hearts customer service

Phone number

+1 (888) 544-6056

Website

www.onyxhearts.com

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