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1.2 1015 Reviews

Optimum Complaints Summary

39 Resolved
973 Unresolved
Our verdict: If considering services from Optimum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Optimum reviews & complaints 1015

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4:39 pm EDT
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Optimum billing and disconnection

optimum is the worst company I ever dealt with. For almost a week I have been talking to at least 50 different representatives. Each of them gives you the run around, thinking they know better. Although I made a payment and they were not able to locate it they disconnected my service 5 times within the week. I sent them different proofs that the payment has been made. They promise you the moon, a call back etc. and nothing happened. I will consider cancelling my services with them. Worst company to deal with!

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12:20 pm EDT

Optimum Cable and customer service

March 13, 2019

Cablevision/optimum customers: berrios [protected]
Narvaez [protected]
[protected]@optonline.net

To whom it may concern;

I am writing this letter on behalf of my mother, lillian berrios. My mother has been a customer for over 5 years and i've been a customer of cablevision for over 25 years and am appalled at the customer service and quality of service given to my mother and myself.

My mother is wheelchair bound and a senior citizen. On sunday, 3/10/19, she had a problem with her
Cable service and received an error on her box and tv.

She contacted cablevision and spoke to two of your reps, the names given were sims and nooni. She was disconnected from both calls and never received a return call. I live downstairs. At that point, she reached out to me to come help her figure out what was wrong with the tv.

I tried rebooting, but kept getting an error message. On the 3rd call, I contacted a linda. After linda went through the troubleshooting process, to no avail, she told me that I had to get a new box. I indicated that I work, and my mother was disabled and could not get to the store. She told me in order to have the box delivered, she would be charged $80 or pay the monthly service charge of $6.95
I disagreed to both. Currently, my mother pays close to $200 a month and I pay close to $240 a month for your service and refuse to pay $1 more. The pricing is ridiculous.

I requested to speak to a supervisor because I wanted the fees waived. Your rep, ms. Linda left me holding and finally disconnected the call. I called a 4th time and reached alisa - agent id #dzw who I would like to commend on her customer care skills. Linda was able to take care of me, and was able to have the box delivered by mail, which we are waiting for now.

I would hope you understand my frustration and anger. Not only are we being charged astronomical prices, customer service has deteriorated immensely.

We are both very dissatisfied with your service. Thanks to alisa, I didn't cancel both subscriptions on
Sunday. However, after what I had to go through I am looking into other options. More than likely,
I'll be cancelling both our subscriptions very soon.

Your pricing is so ridiculous, that your customer care skills need to improve. Somehow, the customer should at least feel they're getting a service that is worth the money being charged.

Sincerely,

Christine narvaez

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11:35 pm EDT

Optimum billing/no show tech

I had a problem with the guide on my tv. Called cs. Gave me an appt. I was home all day! The tech did not come here! Now I am billed for $80? Last week of 2/19? Changed my service to verizon. Did not use your service! I called or texted on facebook to disconnect asap=will not do this until 3/31/19! I did come back to your service on 3/19/19. Tech was here. Now today 3-21-19, disconnected my service for my bill, $39? Greedy! I spoke to a cs rep=cannot do anything? Your cs reps really stink! Your service it great but your cs dept stinks! I spoke to 4 different reps, does not speak clearly english! Asked me the same questions over and over! I feel like I am beating my head on a wall! And-no supervisor?! All the time! I am not happy!

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12:58 pm EDT
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Optimum customer care service

I have called in to restore my international phone service which was somehow blocked at the time of me using it as all over sudden it said there is insufficient funding on my account (FYI, I have signed up with phone international package without any limitations). The time was an essence here as I needed to book myself a service which could not wait (I had half an hour before closing time). I specifically asked the customer clerk at Optimum - Mr Cerrenco to be quick with reinstalling whatever supposed to be amended to be told I need to get an authorised account holder to call in first. I have always been authorised by my husband so it was a huge blow to find out I'm apparently not! It was infuriating to further find out I won't be transferred to manager/supervisor as im not authorized! Bearing in mind I have always been talking to this company for the last 10 yrs which meant I was indeed authorized. I have even extended services with new package deal so it felt very discriminating at time of need they decided to pick on authorization process! Terrible! Moreover, there is no email I could use to contact this company. I have literally lost half an hour to find that out! Oh yes there is chat option which you loose another 5 min by filing up your details! Also, when I talked to the second advisor I was told the same and when asked for supervisor I was told (after being put on hold for another 3 minutes while this person was typing) that supervisor will be in touch in the next 1 to 2 days! So I lost my deal thanks to unprofessional, unhelpful, broken services of Optimum! I am already searching for another provider!

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11:32 pm EDT

Optimum billing

I've made a several attempts to get a reimbursement for my early termination fee that my previous provider charged me for breaking my contract, besides the fact I'm told they can't process the claim because they can't prove that the bill I'm submitting that has all my information and the early termination fee is on the bill belongs to me, I call to straighten things out and a manager from the early termination department was very rude and unprofessional. First, she said to me "obviously the way you are submitting the bill isn't working so you need to try something else", in which I explain to her every service center that was close to me closed she then said well the representative you spoke to offered you a partial credit and you expect that for now so why are you complaining?". I've never been talked to in that manner especially when I'm paying for service and it's not cheap.. definitely planning to take my business elsewhere

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8:26 pm EDT

Optimum cancellations of appointment, cancellation of tv subscription service, ability to correct all of their errors

Had an appointment to upgrade my Optimum service on 3/17/19 and an hour into our time window, Cablevision calls to cancel. They give us another appt. for the following weekend. A few hours later, my husband and I sit down to watch TV but we have no service. We have a message that our service has been suspended. Can't imagine why as our bill payment is on automatic payment on our credit card and it has in fact been paid.

When we reach a service representative, he advised that they cancelled our service because we were supposed to have an upgrade and we didn't (Duh, because they cancelled the appointment). If we wanted to have the tv turned back on immediately, we had to cancel our new appointment for the upgrade. However, then the representative would have to make a new appointment and could not guarantee the same day we set up with the representative who called to cancel our first appointment. Next, we find out, when the TV comes back on, that they wiped clean our DVR and we had no DVR service. The representative is unable to fix this and assures us that he will speak to the right dept. and call us back. So he calls us back and now says that we cannot get the DVR back and he has no appointments until April!
Why requesting an upgrade results in cancellation of our service I cannot fathom. When we made the first appointment for the upgrade our TV was not turned off. Somehow, by their cancellation of the appointment and rescheduling a new one, they thought it wise to turn off our tv, even though we paid for service and without any inkling of notice. Were were reimbursed for any of our wait time, telephone time or inconvenience? Of course not. Were they planning on refunding our prepaid TV services when they shut it off? Of course not. Someone should start a class action! Since my husband and myself are both lawyers, I may just do that!

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7:38 pm EDT
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Optimum services and damages

I had a Optimum install my equipment and the technician damage my wall about $500 in damages been fighting with them for the last couple weeks about paying for it they're ignoring my phone calls and emails now they're screwing me with the bills they keep jacking my price up it was originally supposed to be 120 a-month it's been 250 every month I canceled service with them and they're still hitting me with bills and they still will not pay for the damage in my apartment that they've done. Specifically told the installation guy not to drill through my wall there's holes in it already precu specifically told the installation guy not to drill through my wall there's holes in it already pre drilled all he had to do is snake the wires through the already cut holes. I'm so disgusted with this company I don't even know how they're still in business such bad customer service and service

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2:39 pm EST
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Optimum phone service

The phone service sucks. Always a lot of static on the line. For years I never complain.
I was a customer since 1993. Always paid my bill on time. I called to cancel service because I was moving. My billing period ended on the 7th of the month. I cancelled service on the 8th of the month and the charged me for the full following month. Which I don't think it is fair.

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12:20 pm EST

Optimum repair service - unresponsive to outage

3/5 - Called Optimum re. a outage - waited on hold for over 40 minutes and was told an appointment was scheduled for Thursday, 3/7 between 10a-8p
3/7 - No repairman showed. Called Optimum again at 6:30p and Carlos stated no appointment was made and that there is an outage in the area and therefore he could not make an appointment.
3/8 - Went on line and found out there is NO outage in the area. Called to speak to a supervisor to resolve the issue. Have been on hold now for 17 minutes and no supervisor has picked up. Still waiting...

This is unacceptable service for something I am paying over $180 per month along with paying for the service protection plan. PLEASE HELP

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10:38 pm EST

Optimum internet, fraud

These "representatives"...
Take it upon themselves, to make changes in there favor, to my account? Are there incentives? I do not understand. This is illegal.
Changes made, not by me, without my authorization or my knowledge?
This has happened more than once... I had taken the time, to go in person, to pay a bill, that was not yet due, and to get a new router, who the hell made these "changes", to my account?
A disgrace and, illegal.

Elaine choban
415 e penn street
Long beach, ny 11561

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5:50 pm EST

Optimum customer service and retention reps

Awful awful AWFUL! I called to cancel services and here I am three days later with cable. I can't with their reps. A rep named Jessica placed me in hold because she was "going to transfer" me. I was placed on hold for about 4 minutes she answers the call with her usual thank you for calling optimum spiel, and acts as if I wasn't on hold. Then she thought we should gonna transfer me put me on hold another time, sorry for being on hold a total of almost 8 minutes, she cuts me off mid sentence when I tell her that I've already been on hold for 7 minutes so the rap on the other end should actually be ready for me and I should not continue to be placed on hold. So rude! Then the next rep Natalie, continues to flap her gums when I tell can't tell me a solid $ amount for just internet. Keepa saying "about $100 dollars". Ok? $105, $180, what does that mean ?! Finally ahe tells me $112. I'm not trying thi great anything she has to say any longer. I expressed to her that I don't want to hear it anymore, I don't want speak to her... at one point she tells me "OF YOU DON'T LET ME EXPLAIN TO YOU HOW THINGS WORK I CAN'T TRANSFER. YOU AR GONNA BR SICK WITH ME." She wasn't given me any solution to my problem. Continued to tell me that she's processing everything and basically just wasted my time period I was irate with her, so after 45 minutes of being on the phone with these horrible results, I still have cable when I called to cancel. A request was process for a manager to contact me within 72 hours and still 3 days later no call. This company has really gone down hill, in the bad way. I would not recommend them even to an enemy. EVER, not for ANY service... E-V-E-R.

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4:10 pm EST

Optimum customer service

called phone service about a problem I was having with the phone. After a 45 minute wait I finally talked to a rep. When he started to go thru the routine of what to do to fix the problem which they start to question you wiring in the house I tried to talk to him and tell him that the problem was not my wiring but their service. I tried talking over him but he did not want to hear me. He then accused me of screaming at him, which never happened, and he said he was putting me on hold and he never came back. If this man who was in N.J. cannot deal with customers who are frustrated with their service he should not be in this job. I tried to tell him I was handicapped and could not follow their instructions but needed a rep at the house. I have had this service for about 2 months and this is the second call I've had to make. The first was resolved and the local rep was very nice. it iturned out to be an installation problem. this call was made on 3/1 19 at approx 11am. I hope they can retrain this employee or fined him another job. He should not be representing his company in this capacity

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6:00 pm EST
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Optimum internet

I have been using Optimum for several years. Beginning Feb 2019 my bill went up from $39.99 to $42.49 for service optimization and upgrades. I called Optimum and asked for removing this charges from my bill as I did not agree to them. They transferred me 3 times with no result. I asked to talk to a manager and was transferred to a supervisor Ewin at billing department who could not help me either. I filed 3 complaints for being put on extensive hold without a proper excuse, not letting me to talk to a manager, and for abusing my right as a customer to remove the fee from my account. I was advised by a supervisor that my call will be returned by one of his 3 managers (Clarissa, Guroa and Hose) same day. None of them have returned my call at all. I called back 4 days later, asked to talk to the same supervisor and was put on 2.5 hrs hold without coming back to me. Then my call was picked up by a representative from a tech department who started my account verification process all over again and had no notes in their system about the representative I spoke before. He also could not find my complaints except 1 about the charges. So I filed more complaints that were not put in the system before and again for unreasonable, unprofessional and negligent wait time for 2.5 hrs without returning to me. At the end, new fees could not be taken off my account because everyone is paying them now and managers can't do anything about it. Isn't it a pure abuse of customers rights after all? Looking for a new provider now.

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5:40 pm EST

Optimum customer service

In October I called to downgrade my service because my bill was too high. The rep said I can keep my plan for 99.00. The bill was higher than she said so I called to you guys to figure out what's going on. I was told a supervisor will review the call and call me back within 24 hours. Didn't happen. I called again same promise. Today my service was disconnected and I called about the plan I was promised. I explained the situation to the rep and he said ok your service was disconnected for nonpayment. I said did you listen to what I just said? I said I need a manager or supervisor. He said if you didn't get a call back from a supervisor why would you get a supervisor now? I said these calls are being recorded and I hung up because his attitude was uncalled for. I called back and the last rep tried to help me but we ended up in the same situation. I have to wait for a call back from a supervisor. I am tired of calling about the same situation. I'm sick and tired of false promises and ignorant reps. It's aggravating to keep calling and then get attitude on top of it. There are other companies out there we can go to!

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11:32 am EST

Optimum piss poor customer service from foreigners...

Tried calling c/s several times and I always ask where they are located. They always refuse to tell. I want to talk to some one in the usa, not manila! Every time I ask to talk to someone in the usa they tell me that can't be done. I ask to talk to a supervisior they tell me none is available. Called several times to make appt for a service call and not once has some one shown up. They really suck... Cant wait for verizion to come into area (or anyone else for that matter)... Im dropping optimum like a bad habit.
Advise to anyone thinking of getting optimum... Dont>stay away from them... They suck!

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Norizyl
, US
May 03, 2019 6:00 pm EDT

I was having problems with my speed and I had called the optimum customer service to get help.when I got through the service agent and me went over a bunch of troubleshooting and she told me that she would send a technician over to check it out.The agent said that I have to make sure that I am home or else they would charge me 80.00 dollars and I said ill be home but to make sure I dont miss the appointment I told her to give the tech my number because I have to let him into my building.The tech came to my home he had his tablet in his hands and upon entering my home he said that he checked my speeds and that the speeds are fine then he checked a white wire in back of the modem and informed me that all was wotkimg and left it was no longer than five minutes.Later that month I received a bill that has a service fee of 80 dollars so I called the optimum customer service and had asked why I was charged 80 dollars? He informed me that it was because a tech had went to my home.I immediately explained to him that the agent I spoke to on the phone said that I would only be charged 80 dollars if I wasn't home.She did not tell me if the tech was in my home that I would be charged 80 dollars, and I explained to him that if I was informed that I would be charged 80 dollars regardless of whatever service he had provided in my home I would have told the agent NOT to send him.I explained to him that I was misinformed and that I should not have to pay the 80 dollars, BECAUSE THE AGENT SAID I WOULD BE CHARGED ONLY IF I WASN'T HOME.So the agent went to go speak to the supervisor who had said he would go check the recording and if he finds that the agent misinformed me, HE said that the 80 dollars would be waved.they said they needed 24 to 48 hrs to check and get back to me...this was on a Friday so I waited and they never called me back.I ended up calling back about five or six times with every agent giving me a different story...one said that because the tech was at your home regardless of whatever work he did I would be charged 80 dollars...Again I explained to him that there agent SAID I WOULD ONLY BE CHARGED 80 DOLLARS IF I WASN'T HOME...SHE DID NOT SAY ANYTHING ABOUT ME BEING CHARGE IF HE WAS IN MY HOME FOR FIVE MINUTES.So he said again the supervisor will contact me after listening to the recording..they never called ..I called back I spoke to the supervisor who again changed the story and now said that because I sighned the tablet I agreed to be charged AND he also said i was negligent for not reading the terms of service on the workers tablet before I signed..I began to feel like this is a joke...first they say they gonna check the recording..then they gonna call me back now they saying it's because I signed the Tablet...And I explained AGAIN that I was told ONLY if I'm not home I would be charged 80 dollars...AND THAT IF SHE HAD TOLD ME I WOULD BE CHARGE IF THE TECH WAS AT MY HOME I WOYLD HAVE SAID NO DONT SEND A TECH AND NO TABLET WOULD HAVE BEEN SIGNED EVER...LAST they put a manager Travis K B1 who kept insisting that because I signed the tablet that I would be charged 80 dollars I began to get stressed out and told him for the last time there would have been no tablet to sign if I wasn't misinformed and said I would only be charged if I wasn't home.and that I would have refused a tech had I known that regardless if he did work tap danced or did jumping jacks as long as he was in my home I would be charged..they kept going in circles Travis K B 1 was just trying to stick black and white in my face..this company is unfair to paying customers they don't care about their customers and they sneak bills in you...there a bunch of unprofessional scammers..

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Maxokitty
, US
Jun 22, 2019 5:49 am EDT
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Replying to comment of Norizyl

Wow - please read my post just recently submitted, I had the same experience. I was and still am furious! BEWARE to all - you will be charged $80 if the tech takes one step into your home! They won’t tell you that when you call to make an appointment; only that you will be charged if you are not home. They will also try to sell you a “protection plan” for $6.99 a month (as if we don’t pay enough already)

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2:45 pm EST

Optimum payment taken for services not rendered. unethical behaviour

I signed up for Optimum Service. My credit card was charged to signup for service on a Thursday. An appointment was scheduled to install on Sunday. When it came time for my appointment I was told that they needed the code to the gate which was given during the sign up along with two phone numbers to reach. At 1:15pm I receive a call from a rep whom requested the code to the gate. She was very rude just because she had a heavy accent and I could not understand her when she repeated the numbers. She told me that the guy was there and left and that he was gonna come back. By 2:10pm no one showed up at my home. I called the customer service line only to be told that he was not coming and that I would have to reschedule. Now this is a problem if I didn't contact them I would have not known this and would be sitting in my home all day waiting for optimum. There was no explanation given to me except the driver said he was too far away to return. In addition to this inconvenience I am then told that the next available date is Wednesday. So it takes almost a week to get service put into my home. This has caused me to take additional days off from work. Optimum didn't even attempt to satisfy this situation in any way instead I was told to just basically deal with it. by the customer service rep and the supervisor too. I find it amazing that a company as large as them do not have open time slots for poor service judgement calls that occur. I also find it amazing that they would tell a customer with new service that they are too far away to service them despite a scheduled appt. Why would this company treat a new customer in this way is by all means unacceptable and truly poor customer service. I guess they felt they had my money so they didn't care what type of service they provided. Very Bad Customer Service, Poor Driver Decisions, and a Customer Resolution not one that takes the customer's money craps on them and then tells them to deal with it.

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3:36 pm EST

Optimum television

The programming on Optimum is outrageous. The same program on the same channel runs continuously all day and often all night. Then you have a program that runs all day and sometimes all night on many different channels. The amount of channels you think you have you don't, because the same programs run throuout the spectrum of available channels. Almost every day I get an Alert on at least 7 or 8 channels which are part of my package stating "this channel is temporarily unavailable". Often times the program goes black while watching with that same Alert on the screen. Horrible television. The "Golden Girls" are on so many hours I'm ready to throw up on the screen. Does any one really want to watch "Alice" twelve times a day? I'm paying and getting nothing.

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8:30 am EST

Optimum customer service

My name is Elyse McMahon. I reside at 83 STARLIGHT ROAD IN HOWELL, N.J.
My complaint dates back to October 2018 when road work was being done on my street. Our service cable was cut by the road crew and we had no cable, internet or phone service for 2 days. I called cablevision twice on 10/5 and again on 10/6. I was told someone would be out to fix it. After 2 days a temporary line was run above ground across the street from my house at the bottom of my neighbors driveway and remained there until December 30th. During the time span from October 5 thru December 30th I made 12 phone calls to cablevision regarding the above ground cable at the bottom of the driveway, across the street at 82 Starlight Road. The homeowner of 82 Starlight Road also called on December 14th because his daughter tripped and fell on the cable while getting off of the school bus. Still, no one came to remove the cable even though it had ben reported as a safety issue. Throughout this time, three different technicians responded on three different occasions upon arrival and stated " I cant fix that cable, its not my job". I'm not sure why your company kept sending technicians that were not able to perform the work needed. I was specific each time I called as to what the problem was. One of the technicians even put in a referral request for a construction crew to come out and no one ever showed up from construction. After three months and several attempts to have the cable removed I was told that someone from dispatch would call me on December 28 but still no one called. Finally on Dec 29, John from dispatch called and said someone would come. He wound up coming himself and pulled the cable up and he cut my service. I told him that he cut my service and he said that's not possible because the cable was across the street. However- it was possible, I had no service once again. He assured me someone would come that day and no one did. Again- waiting for someone and no one came.
The next morning, Sunday Dec 30 the technicians finally came and restored my service.
I am angry over the incompetence and lack of communication between customer service and the technicians. At no time would a customer service representative allow me to speak with a supervisor. Believe me, I tried. The wrong technicians were sent three times and the problem lasted three months. This is unacceptable and inexcusable. My neighbors daughter tripped over the cable at the bottom of their driveway; the cable and orange construction cones remained there for 3 months and they aren't even Optimum customers. This aggrevation caused a dispute between me and my neighbors, a hurt little girl, and a disruption in cable, tv and internet on several occasions.
The dates and times I called Cablevision for resolution are as follows:
10/5/18-2 times
10/6/18
10/12/18
11/16/18
11/17/18 -2 times
12/5/18
12/6/18 -2 times
12/10/18
12/14/18 my neighbor called
12/27
12/28
I would like to be compensated for my time, agrgevation and loss of service. Please contact me at [protected]

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7:42 am EST
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Optimum phone internet television service

They offered me a free connection if I switched from Verizon. The technician never connected the phone. They left me without telephone service for 3 days even though I made them aware that a handicapped person confined to wheelchair who suffered medical emergencies lived in the home. When they returned and connected the phone the tech said it was part of the installation and free. We signed his work order and gave a generous tip. We received our first bill and there is a charge of $80.00 for a "service call" also I am being charged another $6.90 for sales tax on the service call. All they do when I call customer service is say "we are so sorry". Horrible that they have to stoop to stealing from the disabled.

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8:57 pm EST

Optimum complete service

I have had optimum for a month and have had the worst experience as of yet. I have never dealt with this many issues with any provider and am on the verge of cancelling. my cable service is not working, I placed a call Thursday 1/2. the technician did not arrive at the specified time and was not able to fix the problem. Since I have waited on hold for hours on end and I have not been given a solution. This is absolutely ridiculous I have requested for management to call and have no gotten any response. I am currently paying a monthly fee for absolutely no reason. I can not believe that this is how you treat a new customer

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Optimum Customer Reviews Overview

Optimum (optonline.net) is a highly rated internet service provider with a strong reputation for delivering reliable and fast internet speeds. They have received numerous positive reviews from satisfied customers who praise their exceptional customer service, affordable plans, and consistent performance.

Customers have consistently praised Optimum for its fast and steady internet speeds, which have helped them to stream shows, browse social media, and work from home with ease. They also appreciated the affordability of Optimum's plans, which include a variety of options to suit different budgets and needs.

In addition to excellent internet service, Optimum has also received high ratings for their customer service. Customers have described the company's representatives as knowledgeable, helpful, and friendly, and have complimented their ability to resolve issues quickly and efficiently.

Though some customers have reported occasional service disruptions or slower than expected speeds, the vast majority of reviewers are overwhelmingly positive about their experience with Optimum.

Overall, Optimum is a top-rated internet provider, known for its consistent speed, affordable plans, and impressive customer service. Whether you're looking for a reliable provider for your home or business, Optimum is a great choice.

Optimum In-depth Review

Overall Rating: Optimum is a top-notch company that offers exceptional products and services, making it a reliable choice for customers.

Company Background: Optimum has a strong reputation in the industry, with years of experience and a solid track record of delivering high-quality products and services.

Services Offered: Optimum provides a wide range of services, including product customization, installation, and maintenance, ensuring that customers receive tailored solutions to meet their specific needs.

Pricing and Packages: Optimum offers competitive pricing for its products and services, with various packages available to suit different budgets and requirements.

Customer Service: Optimum excels in customer service, with a dedicated team that is responsive, knowledgeable, and always ready to assist customers with any queries or concerns.

Quality of Products/Services: Optimum is committed to delivering top-notch products and services, ensuring that customers receive reliable and durable solutions that meet their expectations.

Delivery and Shipping: Optimum provides efficient and timely delivery and shipping services, ensuring that customers receive their orders promptly and in excellent condition.

Return and Refund Policy: Optimum has a fair and transparent return and refund policy, allowing customers to return products within a specified timeframe and receive a refund or exchange.

Online Presence and User Experience: Optimum has a user-friendly website that provides a seamless online experience, making it easy for customers to browse products, place orders, and access relevant information.

Reputation and Trustworthiness: Optimum has built a strong reputation for its reliability, trustworthiness, and commitment to customer satisfaction, earning the trust and loyalty of its customers.

Additional Features and Benefits: Optimum offers additional features and benefits such as warranty options, loyalty programs, and after-sales support, enhancing the overall customer experience.

Competitor Comparison: Optimum stands out from its competitors due to its superior quality products, excellent customer service, and competitive pricing, making it a preferred choice for customers.

Pros and Cons: Optimum's pros include exceptional customer service, high-quality products, and competitive pricing. However, some cons may include limited product variety and availability in certain regions.

Conclusion and Recommendation: Overall, Optimum is a highly recommended company that offers top-notch products and services, backed by excellent customer service and competitive pricing. Customers can trust Optimum for their needs and expect a satisfying experience.

How to file a complaint about Optimum?

Here is a comprehensive guide on how to file a complaint or review about Optimum on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Optimum in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Optimum. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Optimum on ComplaintsBoard.com.

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Contact Optimum customer service

Phone numbers

+1 (866) 200-7273 +1 (973) 230-6048 More phone numbers

Website

www.optimum.net

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Optimum Customer Service. Initial Optimum complaints should be directed to their team directly. You can find contact details for Optimum above.

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Use this comments board to leave complaints and reviews about Optimum. Discuss the issues you have had with Optimum and work with their customer service team to find a resolution.