Menu
Pall Mall Cigarettes
Pall Mall Cigarettes Customer Service Phone, Email, Contacts

Pall Mall Cigarettes
reviews & complaints

www.pallmallusa.com
www.pallmallusa.com

Learn how the rating is calculated

1.2 291 Reviews

Pall Mall Cigarettes Complaints Summary

14 Resolved
276 Unresolved
Our verdict: If considering services from Pall Mall Cigarettes with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Pall Mall Cigarettes has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Pall Mall Cigarettes. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pall Mall Cigarettes reviews & complaints 291

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Pall Mall Cigarettes reviews & complaints

ComplaintsBoard
L
9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes camel crush menthol

STALE 🤮 I have been to 6 different places in Alexandria, VA and all are selling STALE Camel Crush Menthols - this has been happening since December 2018. They are so bad that I throw them away. Occasionally I would get lucky and there were the 50 cents off packs available and those were always fresh but only happen upon those once a month if lucky. I refuse to spend another penny on stale Camel Crush cigarettes. Shame on you RJ Reynolds! You lost yet, another Camel Crush Menthol smoker.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
M
3:22 pm EDT

Pall Mall Cigarettes pallmall click on

Everyday I buy a packet of pallmall click on and I keep finding that there is no menthol ball in it . It is very disappointing to buy a packet and find that there is no menthol ball in it. Without the click the cigarette just taste horrible . My previous packet had about 4-5 cigarettes without the menthol ball and today I bought a new packet to find the second cigarette I wanted to press had to ball in . This is so not on .

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
J
1:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall bold xl

Hi I'm very disappointed i buy pall mall everyday and the last 6 months i have been getting half of the cigarette i have a picture to show you i wouldnt complaint if it was once and a while but its everyday and i tired buying cartons same deal it would be nice if you sent me a free pack or carton would be nice cause i have lost more than a carton of smokes I dont want to change brands but i will i really hope me as a customer i should matter

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
L
5:31 pm EDT

Pall Mall Cigarettes pall mall cigarettes click on/boost

Filters just keep falling off for no reason have had 3 boxes with min3 and max 8 just fall off contact on [protected]@gmail.com this seems to be happening in every box i have purchased this week and is a huge annoyance as im loosing at least 3 per box out of 20. This is unnaceptable production quality. Please sort out your manafacturing process as soon as possible its very poor quality

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
S
12:05 pm EDT

Pall Mall Cigarettes faulty product

I purchased a box of pall mall red Saturday 9th of March in circle k in macroom that morning and was very disappointed that several did not have the menthol click at all.
The menthol cigarettes are more expensive and I'm very disappointed that that's not what I paid for.
I'd appreciate a refund or a non faulty box.
My contact number is [protected].

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
S
10:34 pm EST

Pall Mall Cigarettes Pall mall cigarettes

Hello, I recently purchased a packet of Pall Mall rich blue - twenty pack and on my last drag of my cigarette it caught on fire. It was the butt of the cigarette that produced the actual Flame. I found this dangerous as it was near my fave, potentially burning my lips, or nose. I was lucky enough to pull out the cigarette in time. It also posed a danger to catching my long hair on fire. This email could of been a lot worse. I could be writing to you from a hospital bed.
[protected]
email: [protected]@bigpond.net.au

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
P
5:27 pm EST

Pall Mall Cigarettes cigarettes

I bought a pack of my normal brand Pall mall blue xl. I bought it yesterday Feb 24, 2019. At the Mac's convenience store. Located at production way in Burnaby, BC, Canada. I opened the package and the first cigarette I took out the filter came off. I looked through the pack and there was about 6 cigarettes like that. With a faluty filters. Some not on properly and others that came off completely. I would please like a refund and a brand new pack of cigarettes. Thank you.

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
M
5:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall red 40's

hi,

partner and i both purchase pall mall cigarettes. He hasnt had the problem as yet but at least three packs of recent ( approx 1 month ) have come tasting very weak to draw back on... Being a regular smoker of pall malls i know it is something that is not of a regular consistent situation that i just do not get the satisfaction im after.
Upon looking over the smoke of recently happening more and more there is pinholes in them. I noticed as the smoke was coming out funny. Please can this be resolved. $39.95 a pack and its happend to at least 40 cigarettes. I want to buy other smokes but i do like the taste and heaviness of the drawback that pall mall give me

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
S
12:54 am EST

Pall Mall Cigarettes cigarette are stail

I bought to cartons of pall mall red and both cartons were stail. I have been and dedecated customer and am disappointed in the product. The dates on the cartons had not expired but yet the product was stail. I hope you can fix this problem cigarette are not cheap. I enjoy the pall mall brand and will switch my brand if something is not done about this situation. Thank you i hope to be satisfied.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
D
8:43 pm EST

Pall Mall Cigarettes pall mall menthol 100

Wrote last week of odd odor from my cigarettes? Did not hear back on the plastic smell that sent a stream of smoke separate from the regular cigarette smoke? Is this normal not to get back to a loyal customer? Wife thought something plastic was burning in the house, that's how bad it was! Just checking to see if these are even read let alone problems solved for those who have been loyal to your company. Please answer, Drew Wanstall, 01/18/62

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
A
1:04 pm EST

Pall Mall Cigarettes about company pall mall

Hi good evening,

I want know some thing about that company if not true that please let me know ?! I always smoke shesterfild sigarte .I stay in Kuwait when I go supermarket to buy sigarte, some one from the company PALL MALL he told me bring 5 packet empty and take one packet free, when I go to supermarket he told me this offer it's finish I want any one in the company call me please I want know why they are lieing please call me as soon as possible.
This my naumber
[protected]
Abdullah barakat

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
D
1:07 pm EST

Pall Mall Cigarettes pall mall green capsule superkings

Have found a cig in my box with 2 filter papers, one is all scrunched up. Scared to try and remove, it may damage the cig. Not on when one is paying £8.50 for a box of 20. Your comment would be appreciated. Thanks. Regards Dorothy
Complaint too short to be given any notice, great customer service. Perhaps I should change my brand and buy my daily box from another supplier?
Your comments would be appreciated.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
K
3:47 pm EST

Pall Mall Cigarettes cigarettes smell like plastic while burning?

Drew Wanstall here, I'm a pack to pack and a half smoker a day. Recently lit a smoke this afternoon and could smell burning plastic smell! At first I asked my wife what's burning. I noticed a stream of smoke going straight up from cigarette while other smoke from same cigarette kind of just lingered slowly! This smoke coming from cigarette going straight up was separate and going up much faster in a straight line than other smoke coming from cigarette and in one straight stream it seamed. Looked as though it was the glue line more or less. I buy my cigarettes from Darley pharmacy most always never had problem before. Didn't think it was glue but then again never happened before, at least the fourth years I've smoked. Couldn't smoke that cigarette? What's up with that? Darley pharmacy so address is. 111Darley Rd. Claymont DE. 19703

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
R
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall red

I have had multiple sigarettes that fall apart.
The filter and the sigarettes are not connected. Really frustrating and money wasting.
It would seem like the product is missing something in the manufacturing processes as it's from multiple packs and not just one.

I would highly reccomend that the process be improved as its extremely frustrating from a consumer's point of view!

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
P
6:20 pm EST

Pall Mall Cigarettes pall mall xl bold

Good day

Baught a carton of pall mall xl bold a few days ago and they are less than fresh... tabaco is extremely dry tastes super harsh, break, and burn faster than i have ever seen... honestly i buy your cigareytes for the taste ans especially the xl bold cause they are normaly long smoking and taste great... but this carton is tje worst ove ever smoked and feel like i have been ripped off, i would like of know if there is any form of compensation possible like a free carton or somethong cause honestly im really dissapointed

Thanks
James hilt
[protected]@gmail.com

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
T
6:29 am EST

Pall Mall Cigarettes pall mall xl blue special cigarettes

I have been a smoker for many years and I just love the Pall Mall blue XL, but for the last 2 months I feel like I'm being ripped off with the price raise and poor quality of my brand . Every time I go buy a pack of smokes they are not fully packed to perfection ? Now as a buyer I feel the need to say something about this because like I said with the price raises and poor quality I truly feel I'm wasting my money ? Please be aware of this problem as I would love to enjoy a Pall Mall properly packed . THANKYOU

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
K
10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall menthol 100's (green package)

For the past three months every time I've bought cigarettes more than half the pack had a cut on the filter and broke apart while smoking. Just wanted you to be aware that this is happening. I've been smoking your cigarettes for years and find it unusual that his is happening. Maybe a quality control issue? Thanks for you help with solving this issue.

Read full review of Pall Mall Cigarettes
Hide full review
ComplaintsBoard
K
6:30 pm EDT

Pall Mall Cigarettes pall mall click on

As a smoked i have choosen Pall mall click on as my brand

I recently purchased a packet of 20's from my local filling station only to find that one of the cigarettes did not have the menthol boost ball in the filter.this has happened one before but it didn't concern me that much but now it has happened again. How can this be resolved

Please assist

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
C
5:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pall Mall Cigarettes pall mall click on

Hi there. I am based in gauteng, johannesberg. Everytime I buy a box of Pall Mall click on and at any store, I keep finding yellow blotches on the cigarettes! I feel this poor quality of the "new" look released a few weeks ago. Please advise as it looks like cigarettes have been wet and dried and then packaged! I have been a Pall Mall smoker for a long time and have never come across this problem!

Read full review of Pall Mall Cigarettes
View 0 more photos
Hide full review
ComplaintsBoard
E
3:13 pm EDT

Pall Mall Cigarettes locked out perman antalya from pall mall website

I recently changed my address on pallmall USA website; which I have been a member of for several years now. Next time I went to the website, I was locked out. I called customer service, they said I was permanantly locked out of my account. When I asked why, they said they did not know and when I spoke to the supervisor, she did not know either. I asked for a number to which I might be able to find out what happened and she gives me a p o box to write to!
I called RJReynolds, the same thing. They had no ideas, nothing was written on the notes, and God forbid anybody go the extra mile to see if they could help me. I am not impressed. So much for customer loyalty!

Read full review of Pall Mall Cigarettes
Hide full review

Pall Mall Cigarettes In-depth Review

Product Range and Quality:

Pall Mall Cigarettes offers a wide variety of cigarette options to cater to different preferences. From full-flavored to menthol, they have a range of choices for smokers. The quality of tobacco used in Pall Mall Cigarettes is commendable, ensuring a satisfying smoking experience.

Pricing and Affordability:

Pall Mall Cigarettes offer competitive prices for their cigarette packs. Compared to their competitors, their prices are reasonable, making them an affordable option for smokers.

Brand Reputation:

Pall Mall Cigarettes has a rich history and legacy in the tobacco industry. The brand is well-known and has gained a positive perception among consumers over the years.

Packaging and Design:

The packaging of Pall Mall Cigarettes is aesthetically pleasing and visually appealing. It reflects the brand's image and provides necessary information about the product.

Smoking Experience:

Pall Mall Cigarettes offer a distinct flavor and taste that many smokers enjoy. The cigarettes are known for their smoothness and provide an overall satisfying smoking experience.

Health Considerations:

Pall Mall Cigarettes disclose the nicotine and tar levels on their packaging, allowing smokers to make informed choices. The packaging also includes health warnings and information to raise awareness about the potential risks of smoking.

Availability and Accessibility:

Pall Mall Cigarettes are widely available through various distribution channels, ensuring accessibility for smokers. They can be found in different regions and countries, making them easily accessible to a global audience.

Customer Service:

Pall Mall Cigarettes' customer support is responsive and helpful. They address complaints or issues promptly, ensuring customer satisfaction.

Social Responsibility:

Pall Mall Cigarettes takes initiatives towards sustainability, contributing to the community and environment. They prioritize responsible practices in their operations.

Legal Compliance:

Pall Mall Cigarettes adhere to local and international tobacco regulations. They comply with age restrictions and marketing guidelines, ensuring responsible marketing practices.

Customer Reviews and Feedback:

Customers generally express satisfaction with Pall Mall Cigarettes. Their feedback highlights the quality and flavor of the cigarettes. However, there may be some negative feedback as well, as preferences vary among individuals.

Innovation and New Products:

Pall Mall Cigarettes continuously introduces new cigarette variants and innovations to meet changing consumer preferences. They strive to stay relevant in the market.

Marketing and Advertising:

Pall Mall Cigarettes' marketing campaigns are effective and impactful. They ensure ethical considerations in their advertising practices, promoting responsible smoking habits.

Industry Comparisons:

When compared to other leading cigarette brands, Pall Mall Cigarettes have their differentiating factors and unique selling points. Smokers appreciate the distinct qualities of Pall Mall Cigarettes.

Online Presence and User Experience:

The Pall Mall Cigarettes website is user-friendly, providing a seamless browsing experience. They offer online purchasing options and additional resources for smokers.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Pall Mall Cigarettes customer service

Phone number

1-866-756-9287

Website

www.pallmallusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Pall Mall Cigarettes?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pall Mall Cigarettes Customer Service. Initial Pall Mall Cigarettes complaints should be directed to their team directly. You can find contact details for Pall Mall Cigarettes above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pall Mall Cigarettes. Discuss the issues you have had with Pall Mall Cigarettes and work with their customer service team to find a resolution.