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my rewards not showing up on my swipe card?
I received a notice of a "free bagel for a month". WOW thank you
On my [protected]@aol.com email.
my card i use at Paneras will not allow the free bagel? have to order on line.
I have had issues in past with more than one account and this was rectified locally but I am still having issues.
Please advise me how to resolve this issue?
thank you
Alan Darr
MyPanera Number: [protected]
food quality and time
Hi, our rapid pickup on January 1 was suppose to be ready at 5:36 and we did not get out order until 6. Also when we got our food we were missing items and had numerous items that we did not pay for. Once we got home every sandwich was incorrect and were not edible. One sandwich was burnt I did not even think it was possible to burn that much. My family and I could not eat our dinner. I want nothing less then a full refund of $53.36. The order number is 940871.
dirty store in evansville, in
Hello. I really enjoy the items you offer and try to east at your restaurants as often as I can. However, the store in my town is very dirty and although I have submitted feedback before the place continues to be unkept. There's napkins, straws' wrappers, all over the floor, tables are never wiped down. Someone needs to take care of it. Thanks! Ana
ordering service
I was ordering what I wanted for lunch and the employee taking my order never said they would take me when i was ready. they just stood there until i asked if they would take my order. when ordering they never asked if i wanted a side like chips, apple, or bread. they didn't ask if i wanted a drink. He didn't ask if it was for there or to go. They did not...
Read full review of Panera Breadproduct
This morning I went in with my children for 13 bagels and there was no cream cheese in stock. They even offered to give me a non-topped cream cheese being unaware of the flavor and obviously not caring about it being without a lid. That's like buying a product blindly without any regards to the expiration date and feeding it to my children. There wasn't...
Read full review of Panera Breadquality of panera bread products
We went to the Panera Bread in Queen Creek, AZ, and ordered our usual scones, and were shocked by how much smaller they were. They were much smaller, but the price wasn't. The quality has also become an issue. We used to go there a lot, but no longer, it is time for our family to find a new bakery/ deli. They have raised prices and shrunk their menu items, as well as lowering the quality of their food.
short time in using free stuff.
I get from to time a Panera free item. This item is usually shows up on my account. My problem is that I have spend a lot of time in hospitals and being home bound. You free stuff only is good for one week. This is not enough time to be able to use the free coupon. I think more time should be available to use the free coupon.
[protected]@comcast.net I am sure that am not the only person with this problem.
customer service
My Letter Regarding my Customer Service Experience To whom this may concern, I am reaching out to corporate today due to an unfortunate encounter I faced with one of your employees. December 20, 2018, I went to Panera Bread to get my daily order of oatmeal. After placing my order, I proceeded to the window to pay for it and well as retrieve it. Once I...
Read full review of Panera Breadfamily dollar corporate office
I went to pick up an order from your location on #600774, that was called in on 12/19/2018, upon arrival the order was not completed and the manager Adam was EXTREMELY RUDE. My company has ordered from this location on numerous occasions and to be treated in such a unprofessional manner has left me with no other alternative but to decline using Panera Bread for any other services for our company. Linda Jefferson [protected]
Read full review of Panera Breadthe man states they no longer do trays of bagels?
I went to the Panera Bread Store on Wendover Avenue, Greensboro, NC to get one of many trays for my doctors' offices. Ryan waited on me and told me they don't do trays anymore. He looked unkempt and I wouldn't want him to do my tray anyway. He told me that he would put the bagels in a bag for me. Duh, that is ugly and I would not take a bag of bagels to my doctor office. So I will not be buying from you anymore. That is one of the main reasons I go there to get a treat for my 7 doctors offices that I visit regularly. I will make sure that I put this on my social media page as well so my friends and family don't try to get trays for their parties or families and friends. You lost my business as of today.!
chocolate nut cookie
I found three pieces of shell in the first bite of the chocolate cookie. I Would have brought it back to the counter if I was still at the store. I didn't start eating it until I got home. I don't think it's the stores fault since the cookie dough probably comes from a distributor. This situation would've been worse if it was a child eating this cookie.
frustrating experience
Today December 18 I Ordered a plain bagel and macaroni and cheese. I wound up waiting over six minutes in the drive-through for two bagel that I did not order. I didn't want to make a big deal so I thought I would just use the cream cheese i had asked for to cover it with. There was no cream cheese. I'd given 3 knives and 5 containers of butter. I was very upset because on top of all of the the woman serving me seemed unhappy with her job. This I can understand but she seemed so unhappy that she was almost apathetic. I deserve more respect than that and do not think anyon eWorld ever want to be treated that way after a long day at work.
overall
I work about 1 mile from the Panera's on Providence Road in Charlotte, NC.
Delivery always takes a very long time, but I understand you do not advertise as "fast food".
This time I had to write. I don't know if this store is going down hill or not, but this was a terrible order.
I ordered a grilled cheese sandwich and a bowl of tomato soup. The sandwich was barely grilled, all the cheese was not completely melted. My soup was cold and there was no spoon with it.
This may have had something to do with the fact that it took 2 hours to get my order. It took 20 minutes from the time the text said it was delivered to get inside the museum.
To say the least, I am very disappointed.
quality of food and lack of substitution
Today I ordered a delivery order (pregnant and didn't want to leave house). The salad that arrived was tiny and the "sprouted grain roll" was 2 slices of crappy bread that resembles what you can buy at a grocery store. Receipt still showed roll and no mention of a substitution. The salad dressing contains stevia which I didn't know and gives me a stomach...
steak baby arugula sandwich
On Monday the 10th of this month, I made two orders of the steak and arugula sandwich to take home. When I got home, I discovered that the steak was about 99% raw with noticable blood from it that had dripped onto the bread. It looked gross. I was so upset because I was hungry, already back home and had nothing else to eat. I called that same day to make a...
rude customer service, cold food (that was supposed to be hot! mac n cheese) and forgot food for the order
This evening at the store located on Eaugallie BLVD in Indian Harbor Beach FL 32937 around 8:15ish pm, I placed an order through the drive thru ( 1 Large Baja Mac n Cheese, 1 Bowl of chicken noodle soup, 1 cup of Tomato soup, 1 small bacon mac n cheese, and Spicy thai chicken salad) the customer service rep seemed okay until another vehicle pulled up behind me while i waited patiently for my food. The service rep seemed to be upset by this and when i was handed my food it was a little forced and it was obvious that handing me food made her upset. I went to go ask the customer service rep if everything was there and the service rep had already turned around and had the window closed. I assumed all was there in my order and drove off only to find when i got home that our salad was missing. I then drove back to the location and pulled up and stated excuse me i am missing food from my order and i was just here, the customer service rep then stated " Oh what food was that?" not "oh i am sorry how can we help you?" nothing of that sort almost as if i had inconvenienced them by just getting food from this establishment! I told the customer service rep i am missing a full salad from my order, the customer service rep knew exactly what salad it was before i could even say it " oh yea, the thai chicken salad, yea pull around". I pulled around waited another two to five minutes before actually being greeted by anyone and then was handed a bag while the customer service rep stated "sorry for your wait" obviously not sympathetic at all for my time and my second trip back to the establishment to get food i purchased that they forgot to give me. Not only that, but when i got home the second time i was then faced with the fact my small bacon mac n cheese was COLD! not warm or luke warm COLD! Honestly i work in customer service and i understand things happen but this chain of events should simply not be tolerated! and could have been reversed very easily!
to go broccoli cheddar soup
To whom it may concern,
I am usually a huge fan of Panera! Today, I was craving the broccoli cheddar soup. I went to the Geneva, Illinois drive through location and ordered the broccoli cheddar soup. I got home and could only eat half of the soup because it tasted like it was sitting out for hours and it had a chalky after taste. This is never what it tastes like. For the price I paid, I was extremely disappointed and will now second guess going to Panera.
bad food delivered
I have been ordering from Panera bread for the past week for lunch. I have it delivered to my work. When I order I specify what I want and do not want I had tortellini's and found lettuce and some nuts in there. My food has been cold. I ordered a chicken sandwich with cheese and avocado and when I received it it has a string of chicken and the cheese was cold. I cannot order from them anymore I am so angry for the money that I pay and not getting what I ordered. I ordered mac and cheese today with a side salad and a baguette. I got my mac and cheese with rotten avocado and no bread on the side.
service
I went to Panera in 3rd st, Phoenix location. Any time I go there something goes wrong. I order Lentil Quinoa Bowl with Chicken, three times they forgot the chicken. Last night after waiting for 20 minutes, I asked where was my food, they said they give it to somebody else. I took my refund and left. Manager was standing there didn't do anything about it...
Read full review of Panera Breadservice issues at brixton square location
The Brixton Square location in Oklahoma City regularly is out of product and tonight I was stuck in the drive through for 30 minutes. They had me trapped with no exit. When I finally got to the window. They said nothing. I asked them what's was wrong since I was trapped for 30 minutes. They apologized and said they were busy. He offered me a free cookie. Unacceptable. I will never return there again. That will help hem be less busy.
About Panera Bread
One of the key features of Panera Bread is its commitment to using high-quality, fresh ingredients in all of its products. The company sources its ingredients from a variety of local and regional suppliers, and many of its menu items are made from scratch each day. This dedication to quality has helped Panera Bread build a loyal customer base that appreciates the company's focus on healthy, wholesome food.
In addition to its food offerings, Panera Bread also offers a range of beverages, including coffee, tea, and smoothies. The company is known for its commitment to sustainability, and many of its coffee and tea products are sourced from fair trade suppliers.
Panera Bread is also committed to giving back to the community. The company has a number of charitable initiatives, including its Panera Cares program, which offers pay-what-you-can meals to customers in need. Additionally, the company has partnered with a number of organizations to support hunger relief efforts and other charitable causes.
Overall, Panera Bread is a popular and well-respected bakery-cafe chain that offers high-quality, fresh food and beverages. With its commitment to sustainability and charitable giving, the company has built a loyal customer base that appreciates its focus on healthy, wholesome food and community involvement.
Panera Bread Customer Reviews Overview
Many customers have praised Panera Bread for its commitment to using fresh, natural ingredients in its food. The company has also received high marks for its vegetarian and vegan options, which cater to a growing number of health-conscious consumers.
In addition to its food, Panera Bread has also been praised for its customer service. Many customers have noted the friendly and helpful staff at its cafes, who are always willing to go the extra mile to ensure a positive experience for customers.
Other positive points include the company's convenient online ordering system, its loyalty program, and its commitment to sustainability and social responsibility.
Overall, Panera Bread is a highly regarded bakery-cafe chain that offers delicious food, excellent service, and a welcoming atmosphere. Whether you're looking for a quick breakfast, a hearty lunch, or a tasty snack, Panera Bread is a great choice.
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Overview of Panera Bread complaint handling
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Panera Bread contacts
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Panera Bread phone numbers+1 (855) 372-6372+1 (855) 372-6372Click up if you have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone numberCustomer Service+1 (314) 984-1000+1 (314) 984-1000Click up if you have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone numberLegal Department+1 (312) 629-7219+1 (312) 629-7219Click up if you have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone numberMedia Contact+1 (724) 650-5495+1 (724) 650-5495Click up if you have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone numberManager+1 (303) 356-8374+1 (303) 356-8374Click up if you have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number+1 (314) 984-2444+1 (314) 984-2444Click up if you have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number Click up if you have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone numberCEO
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Panera Bread emailspanerabreadcustomercare@panerabread.com100%Confidence score: 100%Support
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Panera Bread address3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
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Panera Bread social media
Most discussed Panera Bread complaints
terrible experienceRecent comments about Panera Bread company
Extremely poor service and response on my complaint about my breakfast on 11/26Our Commitment
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