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1.2 783 Reviews

Pick n Pay Complaints Summary

42 Resolved
736 Unresolved
Our verdict: If considering services from Pick n Pay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pick n Pay reviews & complaints 783

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3:47 am EST
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Pick n Pay disgusting / smart shopper points

I am disgusted by the fact that I had R600 in points at Pick n Pay and now R83. No warning sms, nothing. Come on Pick n Pay, you are stealing from your loyal customers !

I am a single mother and was saving the points to purchase back to school items, much to my dismay !

I will never shop at Pick n Pay again and neither will my friends and family.

Mrs Cook
karyn.[protected]@gmail.com

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faithmash
, US
May 14, 2018 8:30 am EDT
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I purchased fuel at BP and paid in pick and pay boulders midrand . The amount was deducted twice and no one is taking action to refund me after taking all the steps the manager said I must. I am so disappointed to this kind of customer treatment.

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TNaidoo
, ZA
Jan 23, 2018 5:33 am EST

I had R800 in points at Pick n Pay and now R38 ...No warning sms or signs to alert customers, I don't see the need to have a smart shopper card if we all are losing our points ... very disappointed :-( with Pick n Pay

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Thalitha
, ZA
Jan 11, 2018 7:22 am EST
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Good day
Iam so disappointed about Pick and Pay not properly informing your customers about the due date for using point . I think every one knows that January is the time when we mostly need assistance and majority of us we were not properly informed of the due date. Iam one of those who planned to buy my January grocery and stationery using my points as we get the stationery list in January but unfortunately my points were depleted already when I buy today using my smart shopper card luckily I was just buying using my cash and only see that when I checked my slip. I'm so disappointed with customer care from Pick n Pay because they were supposed to send us sms informing us of the due date because we were going to use our point in December and save the money for January but unfortunately Pick n Pay never gave us the opportunity, to me I no longer see any point of having a smart shopper and spending your money with the aim of increasing your points from the shop .I also fail to understand the meaning of customer care because it doesn't seem as if there is any care for customer ...I'm a regular customer from Pick n Pay Golden walk ( Germiston Mall)

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7:31 am EST
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Pick n Pay filthy staff attitude and customer service

Yesterday 28 december 2017 at 16.00 I and my husband went to pick n pay liquor store in birchleigh to purchase items. While at the waiting in line to pay, with an attitude she immediately took my items and started punching them on the till without asking me if I had a smart shopper or not nor greeting me. Then I asked her why she doesn't request us if we had the smart shopper as most cashiers do.. She snapped and shouted and insulted me while my husband was taking out his smart shopper to give the cashier while he was about to take his wallet out the cashier - her name is micky with an attitude shouted saying its not her job to ask for the smart shopper, she then stated that I should sit on her chair and do her job she doesn't give *. She refused to give me her name I had to ask a gentle man working there. She then said I should leave! This micky cashier should be dealt with as her attitude is filthy and doesn't deserve to work with customers. I suggest management should investigate this matter asap as seems like shes used to doing this to many people.

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10:32 am EST
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Pick n Pay manager kevin smith

Good day

I was employed at pick n pay brightwater commons in randburg on the 21st of December I clocked in at 10:55 the manager came to me and started insulting me saying I'm kaffir thus why I'm late at work I don't deserve to be in his company he said I must clock out and go, my husband approached the owner of the company Mossie up to now they is no action and it's been 2weeks as a result to be called a Kaffir I resigned with an immediate effect after working for them for 8 years.

Regards

Tholakele Khumalo

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12:03 pm EST
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Pick n Pay gift cards

We bought a R800 gift voucher today from PnP Strand only after we specifically asked a lady in Management there if we bought the card in Strand is there a way my daughter in Kempton Park can use it without us sending her the physical card.
We were assured that all we needed to do was send the no on the back of the card to my daughter she would be able to use it.
I took a photo of the gift card and receipt and sent it to my daughter who was told she has to have the physical card.
This voucher is a Christmas gift to my granddaughters and Daughter and with them not being able to use it has caused me major stress and embarrassment!
I'm not happy with PnP at the moment.
Is the staff not educated properly?
Hanneli JFS Patterson
[protected]

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2:11 am EST

Pick n Pay prepaid electricity

last week on the 4th of December i went to picknpay Midway Mews to purchase prepaid electricity. i told the cashier that i wanted electricity for R150. she then asked me to call out the meter number, i did so and then she asked if its in Germiston, i said no i dont stay there, i stay in Vorna valley, the i called out the number again, she then just printed without asking so i algot it right this time, so i just took the reciept and went home, when i tried to enter it 3 times, it couldnt go through, that when i realised that it wrong because it was written city of ekerhuleni on the receipt. when i went back to the shop they said that it was my problem and that there is nothing they can do. so i wasnt in the mood to fight i just bought another one and left because the electricity had completely run out.
i just want to say that i am very disappointed with the service, i have been buying prepaid electricity for the past 6 years and this has never happenned to me. i am a single mother of 2 strugling to survive, R150 really goes a long way. i am currently sitting with prepaid electrity which i dont know what to do with and who it belongs to, this is unfair.

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11:23 pm EST
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Pick n Pay cash back transaction

On Tuesday I asked My lil sister to go to pick n pay Mahube Max city to withdraw R1000 and pay my OK account which is in the same centre. She said when she got to pick n pay, she asked for the amount she would like to withdraw on the till. While processing the transaction the Pin pad went off and she could not understand why. The cashier said she doesn't know why it did that and there is nothing she can do abt it because it declined from the terminal, she was asked to be excused after the cashier told her there is nothing she can do, my sister then went home and explain of what happened . Today morning my mother went to the bank to see if it did not withdraw then the bank told her that it was withdrawn. My mother went to pick n pay with the confirmation letter(bank statement) along with the Absa consultant for the query and the Pick n Pay manager named Dorcas agreed after checking on the system that she will pay back. They then called the cashier to the office and let her wait. My mother had to wait from 9h00 in the morning till 17h00 and the matter was not resolved then after waiting those hours then Dorcas told my mother to come again on Monday with the bank confirmation which She had showed her on the day.

On Sunday I went to the store and a different manager was assisting me as Dorcas was day off. I explain The Whole incident again to that manager and he took my numbers and said he will investigate and let me know, but I never received their call.
Only yesterday I received this message from OK.
"You failed to pay amount as promised on your OK Furn/House & Home acc. Collector will see you today for collection. Call [protected] or [protected] TODAY. URGENT"

Today morning at 08:00 I had to take time off for couple of hours from work and go to the store and investigate of what actually is going on. When I got to the store seemed like it was today that Dorcas did a proper investigation and had to call head office and related departments who can assist us and the only answer we got was that they can't see the transaction on their system and some says it doesn't appear on that day transactions.
I asked to get a statement from the cashier and also for the footage and the security Supervisor was not there. They called him and on the phone he said, he will be in the store in 5 minutes and still we waited for him for another 35 minutes. When he got to the store at 9:45 him and Dorcas went to the Control room. One of the permanent lady came to us and phoned the cashier on loud speak. The cashier confirmed that she had the money which was withdrawn the day of the transaction in which it's only her who knew about the transaction. I left my mother in the store as I was gonna be late for work. And when I got to work I called my mother and ask what's happening she said she was given back the money. I spoke to Dorcas on the phone to ask how did they find it. All she said was the card number the bank had did not correspond to the one on their transaction (in which ddnt make sense). My question is if it doesn't appear then why did they give back the money. I want to know the whole investigation and proof.
So to my understanding she is covering up for the cashier and the cashier which told the truth.
It's like two different stories.
I feel like Dorcas knew that the cashier took the money and did not want to report her.
My appeal is that I've been coming to the store whole week using my petrol and taxi money and Dorcas knew the whole time about the money but she just had to make excuses.
All I'm asking for a solution to all of this.
It's actually not the first time getting a bad service from this store but I always knew they will make up another mistake.
I dnt understand why should I wait for a week to get my money back while I have proof of what happened, all I wanted was to get my money back.
I now regret sending my lil sister to any Pick and Pay store because they hire unprofessional people which they don't even know their management skills are based.
I am going to take this matter high up to the related people and make sure that store pays for it.

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10:17 am EST
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Pick n Pay cash back transaction

On Tuesday My lil sister went to pick n pay Mahube Max city and withdraw R1000 on a till. While processing the transaction the Pin pad went off and she could not understand why. The cashier said she doesn't know why it did that and the is nothing she can do abt it because it declined from the terminal, my sister then went home and explain of what happened . The next day we went to the bank to see if it did not withdraw then the bank told us that it was withdrawn. We went to Pick n pay to reveal the cameras and only to find out that yes it was withdrawn by the cashier after my sister left. So the manager of the store said I must wait until Monday for the bank confirmation which I had and showed the manager today.
I dnt understand why should I wait for a week to get my money back while I have proof of what happened, I just want my money back. I am so mad right now

Elton
[protected]
[protected]@gmail.com

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2:55 am EST
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Pick n Pay pick n pay brand portabellini mushrooms bought at northgate shopping centre in gauteng

I bought a pack of Portabellini Mushrooms at Northgate branch on the 20th Nov. The Sell BY /Best Before date on the pack is 22Nov.

I didn't manage to use them until the 25th Nov and they looked fine. When I started cutting some of them, I could feel they felt odd, like a piece of rubber. I cooked a few in my mince, I had to pick them out of my cooked dinner as it felt like I was chewing rubber.

The mushrooms I didn't use, I decided to leave out the fridge for a few days to see what happens. On the 29th Nov the stalk of one of the mushrooms was starting to break down, which is 7 days after the sell by and best before date of the 22nd Nov.

I have never ever had mushrooms last that amount of time out of the fridge and also they felt strange.

I would like to know where these mushrooms are from and what sort of chemical is being used on the mushrooms so they last much longer than they should?

After this experience I don't want to buy at Pick n Pay ever again as I do not trust your food source or your brand name.

I have photo's on my cell phone of the mushrooms, if you would like me to send it your cell no. I will do with pleasure.

Regards

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12:51 am EST

Pick n Pay pnp potato chips - whole potato found in the pack

I bought this potato chips on Sunday 26 November 2017 at Pick 'n Pay Prellar Walk, Bloemfontein, Free State.

I opened the pack and noticed that the chips were not Crispy at all, and that the pack felt a bit heavier than normal.

I looked inside and found a whole potato, fried and super hard.

I tried to see if the pack was open somewhere else, that could have caused the chips to become "soggy" (pap), but I don't think this was the cause.

I would like the chips to be replaced please, as this was not the Quality I am used to from Pick 'n Pay.

I did not keep the slip as I did not think I will need it, so I only have my Smart Shopper Card Number:
[protected].

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6:53 am EST

Pick n Pay the deli counter / hot foods counter

Hi So PNP local in Viking park Epping Cape Town, has been open since June 2017.

The staff that work behind the hot food counter has serious attitude, the production for peak times leave much to be desired as well as presentation of the foods.
If a customer complains of which I did several times, the Manager says he will sorted out.However we are now in November 2017 and nothing much has change. I mean if there's a que, whoever is serving will go to the toilet and we have to wait till see comes back...really
As a suggestion, they need to be retrained on Hygiene standards, Customer courtesy and production presentation, I mean today they were serving burnt dried out pieces of chicken.. REALLY MAN.
PNP Parow 's Hot foods counter is a good place for them to shadow and show how things are and should be done..
The facilitator that signed these people off need to be re facilitated.

Seriously...I know the customer service industry sucks at times in Cape Town etc...but there is no need to let it all go to HELL...one time.

The Till operators no problem, the smile and friendly.

I hope they get it right.
Thanks
Sam Cape Town

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7:45 am EST
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Pick n Pay false advertising and bad service

I am very much disappointed on the latest service I received on Saturday at Pick n Pay East rand mall.

I had gone www.picknpay.co.za/picknpay/action/media/downloadFile?media_fileid=52987 because I was looking for platters to order, I then saw this link with the heading "order Form - Pick n Pay" of which I thought would be useful for me since I wanted to order platters. I then went to the store on Saturday 25 November 2017 with the aim of placing orders for 3x platters for my son's upcoming birthday on Saturday 02 Dec 2017. When I got to the store the lady at the Delhi showed me a pamphlet with platters and prices that are completely different to the ones I saw on the pick n pay website-luckily I had the pamphlet with me, I then showed her and asked how come the prices are different, she then excused herself and said she was going to her manager.

When the manager arrived (I did'nt take the name, however it is an Indian gentleman), I explained the whole story to him and showed him my pamphlet compared to the ones that was in store-he said that the prices that are valid are the ones at the store and that the ones I have are not valid because the pamphlet I had was last updated 2016? So like who's fault is that mine or yours and you internal IT department?

The manager then asked when did I get this pamphlet, I told him I had printed it out about 2-3 weeks back, he then said "oh yah so that is the problem, our prices change and the ones you have were last updated in 2016, however if the prices are still like that on the website, then I will have to give you the platters at those prices you saw on the net". I then immediately went onto he pick n pay website and the same form that I had with me was still on the website, I then downloaded the form and showed him (which still had the same prices as the ones I have), he now responded by saying " Unfortunately the prices that are on the store are the ones we use, we cannot use those that you have because they were last updated 2016", so in a way he contradicted himself because he had said you guys were going to honour the prices that are on the website and then a minute later it is a different story.

I have attached the order that is on the website EVEN NOW and which is the one that I have as well on my side and have provided the website that I downloaded it from as per below screenshot. I believe that pick n pay is using false advertising with this, because if these are old prices, then why are they still uploaded on the website, that is an internal problem that pick n pay needs to sort out with it's IT department (me as a consumer have got nothing to do with that) my duty is to go onto the website and buy not to look at "last updated".

I would really appreciate it if pick n pay were to look into my query and resolve because I still need these platters at those prices that I saw them on website. I have also provided you with the Consumer Protection Act which was on you website and my rights as a consumer of which were not followed by pick n pay staff.

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5:56 am EST

Pick n Pay dishonorable online shopping (black friday)

I recently placed an online shopping order ( Black Friday special around 03:30am). The online order confirmation was sent to me via email shortly after order was placed serving as confirmation of items and quantities ordered . I subsequently received the incorrect order via delivery. The quantity of item ( HTH Floater, 1.6kg) and the Ariel liquid was not supplied at all.
I called both the Mulbarton pnp store from which order was dispatched and the customer care for online shopping .
It is insisted upon that only 5 x hth floater was ordered whereas I ordered 15 x hth floaters as shown on online order confirmation.
The online call Centre was of no help as no responsibility was taken for a mistake on Pick n pay side, the consultant then started looking for excuses as to why the order was not delivered correctly, such as it was a special so quantity was limited( in fact false as nothing was stated on website about limit in quantity etc) or because my delivery date was Monday other customers who chose Saturday as delivery received stock etc. This is totally unacceptable !
I request that my order be honored as it was placed and All items be delivered to me ASAP. The Black Friday specials should not be offered online if Pick n pay cannot meet the obligations of honoring a customer's Order. Please note that in particular Pick n pay Mulbarton frequently doesn't honour online orders and therefore should not offer the service if they are not willing to.

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5:43 am EST

Pick n Pay service i'm complaining about

Good day
I went to pick n pay at New Redruth today on the 12-11-2017 were I only had 2 items to pay for and pick n pay was very bossy i then went to the sigaret counter were the casher Akhona was there and ask him if i can pay there he then said no i have to go and wait in the line so i did and it took me 15 min in the meen time Akhona was helping other people at the sigaret counter with more then 2 crocory items and they did not even buy any sigarets i do nkow this because i was standing there waithing for the manager. The manager did not really assist in this matter after i complained to him.

This i feel is very sad that a place a do shopping at does this to the customer.
Regards
Adrie Botha
[protected]
A
[protected]@hotmail.com

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10:00 am EST

Pick n Pay complaint about poor service

good day would like to complain about one of your staff member at the till Nomphumelelo. i had the unfortunate experience will doing shopping in Pick n Pay in Panorama Shop and Leisure Center. Nomphumelelo was working at the check out point around 7:45 yesterday ([protected]) evening.
Nomphumelelo was very distracted chatting with her colleagues at the next check out point. She didn't acknowledge my husband and I as we reached the check out point. We greeted a couple of times before she cheekily responded. She was very slow ringing up our grocery cart, most of her attention taken up by the chatting. Nomphumelelo kept saying she is tired and wants to close the till so much so the customer behind us told her to retire if she didnt want to work any more.
Yolisa @[protected]@gmail.com

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Ekver Klara
, US
Dec 03, 2020 6:40 am EST

Half of PnP staff are retirement types.

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6:52 am EST
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Pick n Pay product

Good day

I bought a black forest cake at pick n pay in Tembisa (Rabasotho), The expiry date is the 11/11/2017, when I cut the cake it's not fresh and the cream to is not fresh, when I took a bite of the calendar i could feel egg shells.and I always buy black forest and it's always fresh but the one I bought now it's not fresh at all, even the cream is flakey.

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7:36 am EDT
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Pick n Pay pnp whole chicken

I purchased 4 whole chickens from Musgrave Pick and Pay(Durban) on the 29 October 2017 round about 11.30am. I cut up two of these chickens and to my disgust i found that they were both not cleaned properly. I could still see what the chicken had to eat.
I have phots of this.

Thank you
Melanie Shaw
[protected]
[protected]@gmail.com
Please can i be contacted via email...

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4:02 am EDT

Pick n Pay delivery complaint

Good Morning

My order was placed online. I had a delivery to my home address last week Tuesday and yesterday 19 October. The delivery was supposed to be from 7 pm - 8 pm. Yesterday, the delivery was done at past 3. I specifically asked for delivery between 7 - 8 pm as I am at work. My contact number is [protected], e-mail address [protected]@gmail.com

Please look into this matter.

Thank You

Regards

Amy

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Update by Aalya
Oct 20, 2017 4:10 am EDT

Good Morning

My order was placed online. I had a delivery to my home address last week Tuesday and yesterday 19 October. The delivery was supposed to be from 7 pm - 8 pm. Yesterday, the delivery was done at past 3. I specifically asked for delivery between 7 - 8 pm as I am at work. My contact number is [protected], e-mail address amypaul0106@gmail.com

Please look into this matter.

Thank You

Regards

Amy

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10:27 am EDT
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Pick n Pay pick n pay newmarket @ lemon tree practises dishonest advertising.

Advertising paper for prices valid 17 - 20 October 2017 advertises "Bulk Ground Beef R52.99 per kg".
On the counter in the shop a hand written poster advertises "Bulk Ground Beef R52.99 per kg".
On the shelf you only find "Ground Beef mix R52.99 per kg".
I raised the problem with one of the butchery staff who called a senior staff member called Clayton.
Clayton could not respond to the fact that the Ground Beef mix contains a lot more fat that the packet labelled Beef Mince.
Clayton called the manager named Cindy.
Cindy insisted that Ground Beef mix and Ground Beef is exactly the same thing because the label and the bar code correspond.
She insisted that there is no misrepresentation and accused me of insinuating that they are uneducated when I pointed out that adding a word to an advertised item changes the description of the item.

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6:54 am EDT
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Pick n Pay service regarding smart shopper card

Yesterday, 16 August 2017 I've switched 10 000 from my Smart Shopper Card and tried to make the R100 part of my payment at Pick n Pay Cradlestone Mall. At the till the cashier was not able to add the R100 payment to the rest of my payment and told me the system was offline. Today at Pick n Pay Princess Crossing I've again tried to add the R100 voucher to my payment and again I was told that the system was offline. So what I want to know is the purpose of the Smart Shopper Card if the cashiers or whoever is not able to switch a machine voucher into a payment. An answer would be appreciated, else I'm going to throw away the damn card and buy my monthly groceries at another store.
I'm really fedup with Pick n Pay as at the Clearwater branch a hell of a long queue with only 2 tills open happens regularly.

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Update by T Fourie
Oct 17, 2017 6:57 am EDT

What are you going to do about it?

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12:33 pm EDT
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Pick n Pay treatment received

I went Friday 29 September to Vetshop with my 8 week old yorkie to get her a jersey. On my way back I passed Pick n Pay and remembered that I need something from pharmacy which is at the entrance of shop with her under my jacket. A guard told me no dog allowed. I at first thought he made a joke as she was too small to be a dog. I entered pharmacy and then 2 males followed me and asked me to leave. I inform him that I just need medication. He started screaming at me. I asked him what must I do with puppy. His words "put dog outside". We are talking here of a puppy that weights 500 gram. I told him how can I put her outside. Then he informed anywhere but not here. I asked him to speak to store manager and he infomed me he is the manager. His name is David Malatji. I ignored him and ask pharmacist for medication. He asked this David whether he can assist me. This David abruptly informed NO. This humiliation is not tolerated at all and screaming at me totally unacceptable. When I got back I phoned Pick n Pay and asked to speak to store manager. A gentleman Theo answered and said he is the manager. When I started explaining he immediately said he is aware of this. I ask him who is David Malatji. Apparently head of security. Theo apologised for David's behaviour and inform me this is not treatment clients must receive. I requested that I need a verbal apology from David and also a letter from Pick n Pay before close of business 29 September. This did not happen and it seems that Pick n Pay do not care about their clients.
ONE THING - I WILL NEVER BUY ANYTHING AT PICK N PAY AGAIN.
P.s. No sign for cats. Thus I assume people can take their cats in the store

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Pick n Pay In-depth Review

Store Layout and Organization: The store layout at Pick n Pay is well-organized and easy to navigate. The aisles are spacious, and the products are neatly displayed, making it convenient to find what you need.

Product Range and Variety: Pick n Pay offers a wide range of products, catering to all your grocery needs. From fresh produce to household essentials, they have a diverse selection that ensures you can find everything on your shopping list.

Pricing and Value for Money: Pick n Pay provides competitive prices and great value for money. They frequently offer promotions and discounts, allowing you to save on your grocery shopping without compromising on quality.

Customer Service and Staff Assistance: The customer service at Pick n Pay is exceptional. The staff is friendly, knowledgeable, and always ready to assist you. They go the extra mile to ensure a pleasant shopping experience.

Online Shopping Experience: Pick n Pay's online shopping platform is user-friendly and convenient. It allows you to browse and purchase products from the comfort of your home. The website is easy to navigate, and the checkout process is seamless.

Delivery and Shipping Options: Pick n Pay offers reliable delivery and shipping options. They ensure that your groceries are delivered on time and in excellent condition. The delivery fees are reasonable, and you can choose a time slot that suits your schedule.

Loyalty Programs and Promotions: Pick n Pay has a loyalty program that rewards customers with points for their purchases. These points can be redeemed for discounts or special offers. They also have regular promotions that provide additional savings.

Quality and Freshness of Products: Pick n Pay maintains high standards when it comes to the quality and freshness of their products. The fresh produce is always in excellent condition, and the packaged goods are well within their expiration dates.

Hygiene and Cleanliness Standards: Pick n Pay prioritizes hygiene and cleanliness. The store is always clean and well-maintained. They have strict protocols in place to ensure the safety and well-being of their customers.

Return and Refund Policy: Pick n Pay has a fair and hassle-free return and refund policy. If you are not satisfied with a product, they will gladly exchange it or provide a refund. Their customer service team is efficient in handling such requests.

Accessibility and Convenience: Pick n Pay is easily accessible, with numerous stores located in convenient locations. They have ample parking space and offer extended operating hours, making it convenient for customers to shop at their preferred time.

Community Involvement and Corporate Social Responsibility: Pick n Pay actively participates in community involvement and demonstrates corporate social responsibility. They support various initiatives and charities, making a positive impact on society.

Overall Shopping Experience: Overall, shopping at Pick n Pay is a pleasant experience. The store provides a wide range of products, excellent customer service, and competitive prices. Whether you shop in-store or online, you can expect a convenient and enjoyable shopping experience.

Comparison with Competitors: Compared to its competitors, Pick n Pay stands out for its extensive product range, competitive pricing, and exceptional customer service. They consistently strive to meet and exceed customer expectations.

Recommendations and Conclusion: I highly recommend Pick n Pay for all your grocery shopping needs. With their well-organized store layout, diverse product range, competitive prices, and excellent customer service, they offer a top-notch shopping experience. Whether you prefer to shop in-store or online, Pick n Pay is a reliable and convenient choice.

How to file a complaint about Pick n Pay?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Pick n Pay. Make it specific and clear, such as "Overcharged for Groceries at Pick n Pay [Location]" or "Expired Products Sold at Pick n Pay [Location]".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or any other specific issues. Mention the date and location of the incident, and describe the problem you faced. If you had any transactions, include relevant information such as receipts, product names, and prices. Clearly explain the nature of the issue, the steps you took to resolve it, including any communication with Pick n Pay representatives, and the company's response or lack thereof. Detail how this issue has personally affected you, whether it was a waste of time, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or other correspondence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Pick n Pay, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Pick n Pay representatives addressing your concerns.

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Is ComplaintsBoard.com associated with Pick n Pay?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pick n Pay Customer Service. Initial Pick n Pay complaints should be directed to their team directly. You can find contact details for Pick n Pay above.

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Use this comments board to leave complaints and reviews about Pick n Pay. Discuss the issues you have had with Pick n Pay and work with their customer service team to find a resolution.