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CB Grocery Stores and Market Pick n Pay Budget speech and cigarette prices
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Pick n Pay review: Budget speech and cigarette prices 72

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11:03 pm EST
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I would just like to make a comment. The day after the budget speach, when the minister of finance announced the increase in sin taxes, retailers decided that it is a good idea to immediately raise the prices of their ciggarettes. The increase is only effected from 1 March 2010. In other words, retailers like P&P and Spar are acctually stealing from their customers, by raising their prices immediately (dont think that that extra taxes for those 10 days are going to the government!)

Now most people (non-someker) would say that that is my problem if i want to smoke. But then I ask a question...how are they doing you in?

Are these people just oblivious to the fact that the increases are only effective from the 1st of March?

Let me just state for the record that not all the P&P's and Spars' raised their prices.

People shouls speak up. Retailers are getting away with WAY to much!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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72 comments
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Pinz@54
Gauteng, ZA
Mar 02, 2024 6:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Need help: i bought cloths online, Ive received them the issue is that i need an INVOICE PLEASE my track no is PNJ62542367

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Azile Hlalukana
, US
Mar 02, 2024 7:41 pm EST
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I order my groceries on the pnp ASAP app and no it’s been 30 minutes since the app has been down. May you’ll please quickly rectify this, so that I may get my groceries.

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andrew mafuta
, US
Dec 25, 2023 7:04 am EST
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I received bad service from a lady by the name christin Pick ‘n Pay franshoek Western Cape that lady has got stinking attitude she doesn’t derserve to work in front

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Sharon Albertyn
, US
Dec 04, 2023 2:41 pm EST
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Nowhere on notification or voucher did it state that i had to be in store to receive the discount. At the time, i tried looking for t&c's on the competition on their website, and i could not find any further information about the "happy hour" special. I have contacted them repeatedly and they continue to "esculate" my complaint.

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Amira Amer
, US
Dec 04, 2023 11:45 am EST
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I brought a chocolate milkshake and it was green in color and spoil i just brought it on Sundays the 26 November 2023 this is wrong u can't sell me spoilt products

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Cynthia Hovelmeier
, US
Nov 04, 2023 7:58 pm EDT
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Bought a pepper steak labelled pie just to bite into it to find out it was chicken from PNP Kensington. I don't eat chicken. The product was labelled incorrectly.

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Enrico Cameron Jacobs
, US
Oct 23, 2023 2:11 am EDT
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Sleg company pick n pay Monte Vista they allow sexual affairs had a woman named Stephanie Oosthuizen supervisor who had sexual affairs with a African receiving manager for months this sleg bad company does nothing they allow such things at work

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Simphiwe Siluma
, US
Oct 23, 2023 6:09 am EDT
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On the 29th September 2022 I paid pick n pay R863 to renew my license disc till this day I haven't received anything till this day.

I've contacted pick n pay numerous times with no assistance also claim expert.

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Mmamokete Choma
, US
Oct 11, 2023 11:54 pm EDT
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I have been to 3 different franchises over a period of 3 months and they never have any smart shopper cards available I have been looking to replace one but keep being told they're waiting on them

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Jenniferpinky
Krugersdorp, ZA
Oct 11, 2023 3:30 pm EDT

The service I got from kedibone supervisor at keywest picknpay is disgusting and racist towards black consumers but towards white people their are very kind and polite she cut a line on me but a white lady was After me but she was able to help that white lady but to me she said she cutting the que

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Connie Mntambo
, US
Oct 01, 2023 2:45 am EDT
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My son bought Cheese R129,99 instead of a smaller cheese at pnp Protea Glen Mall when I returned it same day not even 2hrs inbetween they refused to assist me, spoke to the Manager Mr Makua he couldn't assist. Cheese was never opened and was kept in my fridge

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Ewald Jelinek
Pretoria, ZA
Sep 30, 2023 5:02 am EDT
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I logged a complaint and received a call on Monday 18 September Up to date have not heard anything. Not happy with the service.

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ThandiDlamini
Durban, ZA
Sep 30, 2023 5:25 pm EDT
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Pick n Pay midway Durban, Kwamashu they selling expired buns when I tell them to remove the lady gave me attitude and that’s not a first time I found expired thing in that pick and pay today I even take a picture,,, wess part she even said buy the unexpired one and leave the expired one

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Kerryn Hope
Cape Town, ZA
Sep 09, 2023 6:49 am EDT
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Good Day,

I purchased a roast chicken from your deli and it was uncooked.

This occurred on 29.08.2023 @ 17:19 at Table Bay Mall, Sunningdale Cape town.

See attached images of raw chicken and receipt number [protected]

I can be contacted on [protected] / kerryn@drainmen.co.za.

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DiseboDmm
Gauteng, ZA
Aug 23, 2023 3:48 pm EDT

19.08.2023 Pick n pay Newtown junction has only 2 cashiers working, a majority of your clients are Nedbank stuff who are on a 15 minure tea break. Even during lunch time they are few and slow and most nedbank staff are on an hour break. Please address this matter urgently

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Craig Malone
, US
Aug 20, 2023 2:52 am EDT
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My purse was stolen out of my bag while shopping in store

No help was provided by management at all did not even leave there office

Only the baker actually helped really very kind

Could not pay for my purchases a really kind lady offered to pay shouldn't Pick n Pay be liable

Incident occurred on the 11th July

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Mokgase
Pretoria, US
Jun 26, 2023 3:03 am EDT

I tried to make a purchase on the Pic n Pay app using also the refund in my wallet on the 14th of June 2023 and as I was about to change my card details the app started to malfunction and I exited the app to restart only to see that the app made a false which it states that I've used the money within my wallet.

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Thelma Makgwale
, US
Jun 12, 2023 9:24 am EDT
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I went to Caltorn center Pick n pay today and asked for cash send and the cashier said me she can't help me before the store is falling apart because of people like me"people who are always asking for money and not buying anything"

It happened today 6 June 2023

Around 12:00

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TumiV
Germiston, ZA
May 20, 2023 3:06 pm EDT
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I found pieces of hair the packet of chips that were purchased over the past weekend and it's not one but a couple of hairs

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Lewin Morrison
, US
May 13, 2023 6:34 am EDT
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I bought a red velvet cake from Pick n Pay Westwood Mall KZN for my daughter's birthday. The cake looked like it had one sponge cut into multiple layers. About 80% of the cake was just imitation cream. I tasted back, and my 8-year-old daughter was very sad.

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Ck N Ndlovu
Johannesburg, ZA
Apr 03, 2023 12:39 am EDT

Manager, s attitude when l showed her a video of the expired products, she didn't even bother to respond to me she just left me standing there and went straight to the shelves to remove the products, no apology or thank you what so ever

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Tyrone Petersen
, US
Mar 11, 2023 6:42 pm EST

Hi, I bought a scone from Pick n Pay Milnerton and the middle part of the scone is still raw.

Till slip *[protected] [protected] 6 28.02.23 14.59

Cashier Khanya Koboka

Regards

Tyrone Petersen

[protected]

Smart Shopper [protected]

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denver cook
, US
Feb 11, 2023 5:29 pm EST

Hi to whom this may corncern

At pick a pay local.is 10h20 and only one cashier clients queued down all the isles

Unacceptable not the store manager insight.plz sort out this is not good for the image of pick a pay

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Kindness@94
Cape Town, ZA
Feb 08, 2023 10:54 pm EST
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On 02 February 2023 on my lunch time after 12, I bought a chicken and mushroom pie from Pick n Pay in Howard Centre.

Once I got back to the office, to my disapointment the pie was completely raw!

in this day and age, you cant waste peoples money like this.

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Yolandavanroo
, ZA
Jan 17, 2023 11:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

Call Ref- [protected].

This is the worst app I have ever had the misfortune of dealing with. Not user friendly at all. No proper substitutions for out pf stock items. I am so disgusted I will not even visit any Pick and Pay in any manner ever again. I know you will not miss my business, but it will still give me pleasure to not deal with you.

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Nsidhik
eastlondon, ZA
Jan 16, 2023 7:45 pm EST
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I logged my vehicle license renewal in December and payment was done on 17/12/2022.

I haven't received my renewed license yet.

I have spoke to the customer service multiple times and they promised i will receive a call back with solution in 24 to 48 hours but nothing happened.

lisence Number :JRL254EC

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Suiks
Gauteng, ZA
Dec 26, 2022 2:32 am EST
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Bought biltong from pick n pay Greenstone on Saturday 17-12-22. Two days later the meat is wrotten n smelly

This is the second time this has happened to me

Why is the meat getting spoilt so soon, this is unhealthy and unprofessional of pick n pay

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Ritesh jugraj
Phoenix durban, ZA
Dec 10, 2022 5:02 pm EST
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I have ordered some stuff on the pnp asap app at 14:46 at 15:08 it says my order has already arrived which was not true I have not received anything I tried calling pnp but they have been keeping me on the call and cutting me off so many times I will never buy anything from pnp again.

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Donovin Theron
, US
Oct 29, 2022 10:40 am EDT

Hi , I order beer yesterday at 13.30 on the pick n pay app , 14.30 the app said I received my order , I phone and said to them I didn't received it , they said my order I 1km away , I wait 3hours nothing , I phone and phone this morning for refund until now, nothing

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Phalane Lebotsa
, US
Oct 10, 2022 5:26 am EDT

I bought peanuts at Pick n Pay Makhado in Limpopo on my way to Thohoyandou, only to find out later that they have expired. I bought them yesterday 3rd October 2022 and the expiry date is 26 September 2022, even the smell says it all they are not edible. I bought 4 packs for R111.96. May I be refunded

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Tsakane.
Cape Town, ZA
Sep 20, 2022 3:53 pm EDT

I have been trying to get my refunds for over 6 months. I have spoken to multiple agents, they stop replying to their emails and twitter DM and no one is helping me. Pick n Pay asap is refusing to give me my money.

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Carla Henning
, US
Sep 14, 2022 7:53 pm EDT

I just bought chicken nuggets from our PNP store in Pretoria East @ Hazeldean square.

This was from the in store food counter where they supposed to sell daily fresh produce.

This was definitely not the case with these chicken nuggets, this was surely yesterday's leftover that was just refried in probably in yesterday's oils as well.

Disgrace!

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Merissa van den Berg
, US
Aug 22, 2022 9:43 pm EDT

I ordered in June, received an incomplete order delivery 3 weeks later. I have been struggling to get the refund from them for more than a month. My emails is being ignored, calls goes unanswered. Logged 12 tickets on their help desk, just to be further ignored and tickets closed before an attempt is made to rectify. I am fed up and frustrated.

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Beukes Geldenhuys
, US
Aug 15, 2022 12:20 pm EDT

Hi, the telephone nr for Pick n Pay Hazyview is not answered. I was given a cellphone nr. but even this one was not answered neither replied to the whole day on whatsapp or any other way.

Really just pathetic. We want them to deliver to our lodge but instead use other suppliers. It is nice big orders.

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Muzi Kunene
, US
Jul 26, 2022 6:03 pm EDT

I got to pick n pay piet retief in town at about 1950hrs on the 20th of July 2022 and was denied entry by the security guard telling me they were closed...

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Jeff G James
, ZA
Mar 11, 2020 3:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Pick n pay Boksburg advertisers products falsely as they cannot provide the advertised item. Becks non alcoholic was advertised and they cannot provide the item. cell [protected]. The next escaltion will be to Hello peter and advertising board

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marcello collins
, US
Jan 08, 2020 3:53 pm EST

Hi I'm the 24 I visited PNP observatory and there were cockroaches at the till point I left the food I was about to purchase and had to look for a store to purchase items

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Cathydb@8
, ZA
Dec 26, 2019 12:29 am EST

Have not been able to find these items on the shelf of Doringkloof Pick n Pay for over a week now. Enquired at customer services only to be to all tree items have been discontinued.
Well I have always supported Pick n Pay but I'm afraid Checkers and Hyperama store staff at least know their products and Tomatoe cocktail with out Tomatoe juice ?

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maxy snyman
, ZA
Nov 25, 2019 8:17 pm EST
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i buy the special 2 packs of 125g chips and the salt and viniger chips are burnt not all of it but most of them not a nice flavour not very happy staying on a farm far from town cant exhange
barcode [protected]
[protected]

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Perky91
, US
Nov 09, 2019 10:36 am EST

The teller who was on terminal 9 at 16h00 was rude and refused to give cash back even after the customer in front of me evidently paid with cash.i was so frustrated because she could have been nice about it but she was blatantely rude