Pizza Hut
reviews and complaints

Ordered a Pizza online about 12:00 for pickup at 2:00 PM. Got there exactly at 2:00, at the store on Jefferson, across from WLAC, and the place was almost empty, and the counter girl went into the kitchen and sliced up my pizza. She carried it to the counter but didn't open it, as is usual. When I opened it and touched it, it was cold and the cheese was "set." I asked her to refund my money, but she said she couldn't because I paid with a credit card.
Next time I'll pay when I pick it up, and definitely at another store. I threw it in the garbage after taking a bit. It was terrible.

I rarely ever order from Pizza Hut anymore, but I was out late with two kids and I chanced it. I'm very disappointed. The service was fine, but the food was burned and stale. The pizza boxes are full of dark black grease, and there is grease and smeared food all over the outside of the box. It's disgusting. We went ahead and ate since I spent $30, and we we're desperate. I wouldn't eat at this restaurant again, not ever. I feel bad for feeding it to my daughter and her friend. I hope someone does something about the quality of food because it's been this bad since the early 2000's when I boycotted it in the first place. It makes me sad because my mom used to take us and it was a special deal, back in the 80's when the table cloths we're red checkered. She always loved you guys, and that's why I periodically chance it again. It won't happen again.

I placed my online order at 7:06 pm. Arrived at the Pizza Hut on Street Rd in Warminster, PA at 7:30 to find a room full of people waiting for their food. After waiting 15 minutes, I was asked if I was being taken care of. After paying for my order I watched as order after order went out. A man with his daughter came in and ordered AT THE STORE and got their food before me. One lady actually came to the store to order because no one was answering the phone. Another gentleman left his cold food there, even though he had paid for it. When I finally got my food at 8:12 the pizza was cold and so was the apology, or lack thereof by Doug, the store manager. When I asked Doug if there was someone I could complain to he informed me that the person was "too busy, I can complain to him". When I asked Doug the name of the person who was too busy, he told me that the person WILL talk to me in "a minute or two ". Five minutes later, I left. I did get the regional manager name... Kody Brittingham.

On 10/26/18 I placed an order on line at 10:50 with the Pizza Hut location 3620 Katy Fwy, Houston, TX 77007 store number (021765) charged to my visa $36.26 at around 11:48 the driver (Rueben) calls an ask my address I gave him 3100 n. main he stated the address was incorrect I stated no, this is the correct address Rueben stated that it wasn't I inform him where i was located and he stated we don't deliver to that address. I was like why not and he said because it outside of their delivery area. Rueben stated that he was canceling my order. I said the web gave me their address he said he couldn't deliver my order and hung up with him . I called the location at 713.861.8877 talked w/Akela (manager) she stated that we were inside their deliver area, but when I gave location she stated that they get this issue all the time with this address and that corporate is aware of this, but still will not allow them to deliver even when the customer is unaware of the address issue. I asked for my money back and she said it was going to take 3 -5 days. I said I want my money back today. The General manager (Arfran) told her to tell me 3-5 days and to hang up on me because I stated I wasn't hanging up until my money was back in my acct today. The fact that corporate is aware of this address issue and as well as the store, but not us as the customer. I was told that corporate tells the store not deliver or they will get "mad" with the store is totally unethical and rude. The rude attitude of the general manager (Arfran) to tell a manager to hang up on a customer is appalling and insensitive, but it stands to reason that managers act this way since attitude is a reflection of leadership. Leadership that knows of known issues, but will not address them properly outside of inconveniencing a customer and not caring that they have ruined an event. I had to cancel the event that was planned and my money wasn't placed in my account so, that I could place an order with someone else. As a longtime customer of Pizza Hut after today I will spend my money with businesses that appreciate my business. I'm thinking about contacting our local TV stations concerning these practices.

Store # 12262
On October 25th 2018 I placed an online Pizza Hut carry-out order that confirmed to be ready at 7:55 p.m. I arrived at the Pizza Hut store at 8:35 and I had to wait until 9:10 p.m. to get my order I know that Pizza Hut does not wait until you get there to keep your food hot if anything my food should have been cold because I was late getting there not waiting on wings to cook there were four visible employees and no customers there's no reason I should have had to wait an extra 40 minutes for wings

10/25/2018
I ordered a delivery order online tonight. After an hour I called to see where my pizza was. They told me it would be a two hour delivery wait. What? We live in a tiny town and have never had to wait more than 30 minutes. I asked how long if I came and picked up my order. He said 10 minutes. I went to the store and picked up my order. There were no customers in the restaurant and at least 4 people working. I asked the girl at the till why the wait on delivery. She couldn't even hold her eyes open she was so messed up on something and mumbled to me incoherently. The "manager" had to push the buttons on the till for her because she couldn't. I wondered why she was working at all and why they didn't send her home. When I got home I called the store because I wanted the managers number. I thought he needed to go to the store and see this for himself. I talked to the guy who was managing the night shift, his name was Nick. He told me the managers name was also Nick and wouldn't be in until morning. I told him the girl was so out of it she couldn't keep her eyes open. He paused for a long time and then said he hadn't noticed yet. I said yes you did you were right there when I was in. I then told him he needed to send that girl home. He said he would. I will never order from that pizza hut again. I have only heard bad things lately and it's NEVER busy.

I was surprised by the very poor toppings of the large pan super supreme pizza..I contacted the branch that delivered the order and complained...no action was done as if the Egyptians do not deserve the high pissa hut standards known all over the world! Searching for the delicious pepperoni, could not find exept a very little amount. The empty portion surrounding the edge is too large as shown in the figures.

I ordered a large pizza for my nephew in Corpus Christi, TX at approximately 9:55 pm on 10/21/2018. I was told that it would be delivered in 40-50 minutes. I got a call from the delivery person at 12:45 am trying to find out the apartment #. My nephew said that the pizza was cold and it should not have taken almost 3 hours to deliver. I paid $30 with my credit card for the pizza and cinnabons. I think that this should be refunded. I will not call into pizza hut again since they cannot hold up to delivering in a timely and hot manner.

I ordered a pepperoni, bacon pizza tonight and received ham instead. I called resteraunt, after a run around from employee conveying message to her manager she told me to bring ham and it would be remade. I told her I would be there in 10 minutes. When I arrived to get pizza they had not even began to remake proper order. I asked for a. Coupon or something that would compensate for the hour I spent trying to get my order correct. She explained to me that it was not her fault that my hour was wasted, in a very rude, unprofessional manner. The name tag was unreadable. I know she had a cast on her arm. I have my online receipt if there is any other information you need to gather. I was given a cookie when pizza was finally done. Point is the customer service I received from the smart mouthed manager was unacceptable. I don't feel I will be returning to that location.

Thank you,

Brittany Ferency

I enjoy pizza hut often . We usually go to kingman arizona for the lunch special and all the team there is wonderful.
They keep the buffet full and team work is great. BUT we stopped in boulder city nevada the other night and WOW.
The waitress kept repeating to all her customers how she was by herself and we would have to be patient and it wasnt that busy. Service was slow but that was ok. But when the orders came three of them were wrong ...said she was going to have cook remake but when the pizza came it was still wrong and my husband didnt even get his wings..Waitress claims she told cook to remake them with correct sauce but he left on a delivery and never made them ...It was super mass confusion..We werent the only table complaining or getting wrong orders..I personally think they were all high except one female cook who was working her butt off...Anyway wont be going back there too soon ..Just thought you should know..

I recently ordered 2 large Veg Pizzas with following details:
Order No: 3181020210019001181011645
Placed on October 20 at 7:00 PM
Large Thin 'N Crispy - 2
Amount: $52.73
Store: 2695 El Camino Real #011645, Santa Clara CA 95051
Server: Nicholas

I have picked pizzas from given store. At home, I can clearly see the old cheese and vegetables on Pizza. Possibly Pizzas were made early morning (old previous day), and just reheat to deliver.

It was a horrible experience to eat such pizza. We believe that company should told customer when Pizza was backed. Customer assumes that Pizzahut is delivering fresh Pizza as advertised.

Arvind

Tonight I placed an order using you online service. When I placed my order my expected delivery time was 30 to 45 minutes. I waited an hour and decided to call and check on my order. The lady that answered the phone was rude and not friendly, I expressed to her that my order was placed an hour ago and my pizza had still not been delivered. She informed me that delivery had a two hour wait and pick up had an hour and half wait. I wished I had been informed in some way since online it stated 30 to 45 minute expected delivery time. My kids were late for bed I canceled my order which you could tell she was not happy about and told it would take 3 to 5 business days for my account to be credited. I am very disappointed in Pizza Hut and will not be going back. For many years I have been a loyal Pizza Hut customer over Dominoes and Cici's pizza which are both offered in my town. Thank you from a very unhappy customer.

Ordered pizza at 20:01; pronised delivery max 45 mts; called pizza hut follow up at 20:48; customer service Center majida said it will be delivered 6 mts; made follow up call again 21:06 and cancelled order. Majida says ok. Called kfc at 21:17 ordered kfc, ordered confirmed delivery in max 45 mts. Callled kfc at 22:03, was told order cancelled by me. Blew my fuse. Majida cancelled kfc order without informing me inspite of this being placed after cancellation of pizza order. Very very poor customer service and lack of accountability. This is my last order with kfc and pizza hut. Never again

The point south pizza hut is the absolute Worse piece of [censored] there is it is ran by a mean nasty [censored] for a manager she loves to brag she the manager but she don't know what she is doing she is argumentative talk over you she would not tell me her name but she keep saying she the manager every time i spend money with the awful store I end up going back m 4th with the manager my food never right I asked for peppers and parmesan cheese and never get it it's like going to Popeyes and getting chicken and no biscuits I'm so upset with pizza hut point south and the awful managers the girl and boy some one has to do something about this

The Pizza hut on 4676 N. Washington st Denver, CO. 80216 closed early when the Google Information says they are still open till 12am and it was only 11:10 pm when I went to try to buy at least about $70 or more worth of pizza for my crew. I even called and no answer for about 30min, Soni took my business to dominos never again will I come back. No.

I am the Operations Manager at a movie theater/Shady Brook Cinemas which is on the same street as your Pizza Hut location 1918 Shady Brook St Ste A Columbia, TN 38401. I called to place order 10/20/2018 at 9:50 pm and was requesting delivery. The female employee I believed named Amanda was answering the phone/taking order was nice and was only telling me what she was being told in the background by a manager. The manager had a hard tone with the employee and obviously did not want to take any more orders as I realize it was nearing to closing time. The manager told the girl she would not take our order because we were closed. I explained on the call-while our doors were locked to further customers- we at that moment had 300 customers in our building and would be working till 3/4am and had intentions of unlocking the door to receive the pizza delivery. So the call ended. First, I want to ask is it a company rule that they cannot deliver to a business that is closed?
...I called back and Amanda answered again and I asked why cant I just place my order and come pick it up? She asks manager and is told we need to send someone to pick up right now as it is approximately 9:55 and she is going to lock the doors at 11pm and that I also need to have my order placed before 11pm or they wont be taking it. My employee rushed over and stated the manager Polly was very rude at pick up but Amanda was nice. Second, I want to complain about the way Polly treats your customers. Although I only heard her giving orders in the background I would be very unhappy and embarrassed for anyone to represent my company like this and I felt you should be made aware.
Respectfully,
Sheryl Grooms
Operations Manager
Shady Brook Cinemas
1907 Shady Brook Street
Columbia TN 38401
[protected]

My son orderd pizza he says he selected hand toss an An they sent pan pizzas I called the store An they hang the phone up on me then I called back An was placed on hold then hung up on I called a third time the mg on duty said if we fix your order we will charge you because it's your fault not ours I was like really
computers
make mistakes also but this is the worst customer service I have ever recived

Today, I visited Pizza Hut on aramingo Avenue in Philadelphia, PA about 6pm. As soon approached the register, no one was there. I noticed an adult roach crawling on the floor behind the counter. Then I noticed another crawling on the wall. As we watched the roaches crawl, the staff never came to the counter to assist me. I wouldn't have ordered anything because of the disgust. But to know that the service is good would have made me feel a little better. So not only is the place filthy, but the service also sucks. I can only conclude with saying that the reason it's filthy is because you have employees that doesn't care. It is obvious. Maybe and update to the building and extermination every month should help. Either way, I am going to stay away from there and I will also recommend others to stay away from there as well.

Yesterday at 6:13 pm I ordered A large pizza, half sausage-half pepperoni, and 12 mild buffalo wings from the Pizza Hut at 1448 Bethlehem Pike. When i placed the order, the food was said to be delivered by 7:15. I included in the delivery notes section that i was at the customer service counter inside of Acme Markets. At 7:30 I called the store where i was placed on hold for 5 minuets and told that my food was just headed out to me. At 7:50 i get a call from the delivery driver saying he's here but doesn't know where to go. Eventhough I included it online, I tell him that Im at the customer service counter at Acme and he replied by saying "Okay, so are you gonna meet me outside or what?". So i came outside to his car halfway across the parking lot to get my Pizza Hut delivery. Afterwards I sat down to eat the food and my pizza and wings tasted like it came out of a freezer. The pizza was dry and soft and had garlic butter flavor on the crust which i DID NOT order. The wings were soggy and mushy. I was unable to eat it and had to give it to a coworker to finish. I called the store back and was offered a $25 credit for everything. Not even more food. I found this to be unacceptable. The wait was beyond long and the food was beyond edible or satisfying nor what I ordered. I never get online and write complaints but I was so mad afterwards. It was w complete waste of money. After this experience, I will never be eating at that Pizza Hut again.

I ordered two double orders of cheese sticks and I asked more than twice for extra cheese because it's more like a bread stick unless you add extra cheese. And even though I ordered extra cheese on both boxes and even though I was charged for extra cheese on both boxes, I did not receive extra cheese on either box... needless to say I'm not happy😡 This isn't the first time this has happened and I'm more sensitive about it right now because I'm pregnant and all I wanted was some Pizza Hut cheese sticks with extra cheese but that didn't happen🙄 I'm usually a very patient, understanding person but sense this has happened before I felt like someone needed to let this issue be known!