Public Storage
reviews and complaints

When I walked in public storage no greeting from the reprsenative at all. This person has no business working with the public at all. I had to say i'm paying for strorage today. The representative said I was at the incorrect location. I said this is 8989 westhimer correct then she said yes. I said I have reservation. I advised the property manager she didn't care. I gave her my money and she was unable to give me my chnage back because she said property manager was at bank. This is what public starage is about unprofessionalism wow. I had to send my husband to get my change. The manager didnt take anything off my bill. She said she was at the bank like I owed her something. Then I went back to public storage the same rep was there she had to show me how to put key lock on she rolled her eyes. She went to take the lock off and didnt show me anything. I need the corporate manager to call me asap concerning this riduculous behavior

I'm being charged first insurance through your company when I have private insurance, which I submitted proof of when I began renting years ago. Back in July I had to downsize for financial reasons, so I transferred to a smaller unit. When my transfer was processed the person at the desk did not annotate that that I already have insurance, so every since July I have been billed for public storage insurance. I would like to have this issue resolved (I.e. remove insurance from my bill and deduct insurance payments already made from next bill as well as anything else that can be done for inconveniencing a loyal and long time customer), so as it doesn't cause anymore financial strain upon me. My name is Catrina Jackson-Boone, my storage facility is located in Miami Gardens Florida and my phone number is [protected].

On May 16, 2019, I went online to my Public Storage account at the Orange Park, FL location to pay my monthly fee for May 2019. Attached is a copy of my account showing that a balance of $303.42 was due immediately and that an auction date of June 25, 2019 had been scheduled on my unit. I telephoned the storage unit and spoke with an individual that gave me the following explanation: "On May 31, 2019, June's fees would be assessed and an auction would be scheduled on past due rentals." I asked this individual why on May 16 (today) June billing had already been assessed and was "due immediately" and why was there already an auction scheduled for June 25, 2019?" No answer was provided. I have included the necessary screenshots of my account showing this illegal billing practice of applying rents before they were due; threatening a customer of an auction; and already scheduling an auction for the next month before that billing cycle is due. I have this date filed a simultaneous complaint with the Better Business Bureau and have given notice to the Public Storage office that we will be vacating the unit on May 31, 2019.

I went in on March 30, 2019, after slipping and falling on ice on the way into office because of no salt on side walk. i mentioned you need salt out there and by units which are always icy. She laughed and said yeah. I then proceeded to tell her i was clearing out unit and asked when she wanted to do walk through, She said "Just let me know when your out". I left this place because of the icy conditions, two slips and falls, mice in unit and poor customer service.

Now you send me a letter from Allied Interstate saying you will accept $64.50 on a unit your employee failed to follow through on her job and cancel. And next day going in again for walk through, the other girl, who is always rude, doesnt question anything, looks it up and says, "Oh you owe a month" WHAT?

This is the worst place and I would never use again You dont even have a trash bin unlocked for the use of customers And why is the gate open 24-7? Isnt that a little dangerous for your customers at night? i will be putting this on yelp, reporting your agency to BBB, good thing I have a good friend that works there, and am going to seek legal advice. Just wanted to give you another heads up. Hopefully someone will do their job this time and read it. I called your Management Office THREE TIMES, left messages and not one response. Your company is pitiful.

The property manager at the store in kcmo of 99th and Holmes is rude and unsympathetic I get that you have to pay or you lose your items but he was so rude to me. And he made it like there was no way I could get help with the balance I was laying on on time for almost a year I lost my job and fell behind. He was just so mean to me he I'm not asking for the whole balance to be gone I'm just asking for some sort of payment plan but he said i was trying to argue and I wasn't please let me know if there is option for me I don't have the amount due upfront but I'm willing to make payments I just paid 339 in march

If I could I would not put any stars at all. From day one MAJOR red flags. Broken entry and exit gates, irregular hours, terrible customer service (lack of) on site, broken elevators, homeless individuals living in hallways etc, I don't feel safe going alone. Yesterday my son went to pick up his bed out of my storage, both elevators (the only access to the 3rd floor besides stairs) were broken (I was told this has been the case for over a week!). The guy in office already had a post-it note ready with district manager's phone number (who by the way doesn't answer his phone ever, or return calls). Please take the time to read all of the negative reviews already posted, I only wish I had done this. Literally everything you read I have seen or personally experienced. I can't impress on you how important it is that you find another storage property. I called a number of folks at corporate and spoke to on site and customer service seeking a reasonable response to the issue of BROKEN ELEVATORS at a STORAGE FACILITY (no brainer) before resorting to yelp and social media - they showed zero concern or explanation. Trust me, PUBLIC STORAGE does NOT care one bit about their customers.