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3.8 524 Reviews

Purolator Complaints Summary

361 Resolved
157 Unresolved
Our verdict: You can expect a very good level of service from Purolator. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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1:52 pm EDT
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Purolator speeding driver

The 2nd time in one week I have witnessed your driver speed down our road. I do not sit by my window and watch traffic either so who knows how often this tool pulls this. I just happen to see him on tow occasion at least.
I can tell you however we are one of two roads that access Erieau ON and our road is currently CLOSED to all traffic but local due to high-water erosion control.
We also HAVE NO SIDEWALKS AND A 30 FT DITCH ON ONE SIDE OF THE ROAD. Young families, kids, dogwalkers, seniors and general residents use our road all the time for pedestrian travel. Speeding on our road is an epidemic especially by tools and company service vehicles like these [censored].
If this fool is using our road to get to Erieau while it is closed to all traffic but LOCAL that is one issue but the fact that he is doing 20-30km over the posted limit is entirely another. If I see him speed down our road or of over 100 homes again he will be reported to police and Purolator will be banned from using our road by our residents committee and we will use alternatives like Canpar and FEDEX on all deliveries to our area. If it happens again after that I'll put a rock through his F***ING windshield given he thinks he can take our lives into his hands, I'm happy to oblige in return.
The 2nd incident took place today at 12:30 on Erie Shore Dr.

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Steame
, CA
Aug 18, 2020 1:53 pm EDT
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Encountered one of your drivers today around 1240 pm in Niverville. He was a rude person who hailed verbal assaults at me while my child was in the back seat. All over his parking spot so he could walk to Dairy Queen. His license plate is pcy 079. I was not aware he was going to do a sharp turn to park. I moved to accommodate his truck but that wasn’t good enough. He had to be the big mouth piece. Anyway I expect you will reprimand him for needless verbiage.

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12:26 pm EDT

Purolator bad driver

I was driving north bound on Kennedy Road in Scarborough. There was a Purolator van Ford Transit 250 coming out of Perthshire Street, going to merge to north bound traffic, and going to the middle turning laneway where he was supposed to wait for no traffic. The driver drove side by side to my car and sped up and tried to cut in front of me, which is very dangerous, he could have hit my car. I hope you give warning to this driver. This happened on Thu Jul 11 at between 11.50am - 11.55am (my dashcam clock is a little bit off). I have footage of the video dashcam to prove. The license plate of the truck is AX-92448.

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1:56 pm EDT
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Purolator service

I had a package that was to be delivered by Wednesday, July 3rd. They indicated that they attempted delivery at 12:31 p.m. They did not - I was home waiting for it. When I called, they said they couldn't deliver it because there was no loading dock. There is no loading dock - it's a house. (And the package was an envelope). I did not receive a notification for attempted delivery. I called the next day (Thursday) after i tracked the envelope and called Purolator. they indicated that they could reroute the package the next day. I gave them the address and no package again - I again called and they indicated that they would couldn't deliver until MOnday. I was very specific with the attendant on the phone- if there was even a small possibility that it wouldn't be done - he needed to let me know as there were travel documents with it. (I am traveling Monday morning)
They then indicated to me that the only resolution was for me to pick it up. I do not have access to a car and the pick up location is over an hour away by public transport. I have a child with special needs that I have to figure out arrangements for to get to by 9 am tomorrow and come back to make it to two medical appointments to make by 11 and 1.
Perhaps if they had delivered it or actually showed up when they said they would or had this could have all been avoided.
This is completely unacceptable. The stress they have caused for not doing their job is problematic.

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3:51 pm EDT

Purolator delivery / pick up service

We missed one delivery on july 2 9:16am (our office hour is from 10:00 to 18:00, we not gonna get it if truck driver come at 9am) so we called and told customer service at 13:00 and 17:00 that we will pick up ourself, do not deliver again to our store becuase if truck driver come early we will miss the package again. We have been delay for our customers already, do not want that happen again, unfortunatly it happened again. We missed the package again at 9:04am july 3. Whats going on with the system?
We even called customer service this morning at 7:35am to make sure the package will not be delivery and we will have people to pick up the item. Why is it on vehicle for delivery again at 9:04am? Its huge delay for our business and we have to apologize to our customers due to this situation.
We have been told that someone will call us, never receive any phone call.
Please purolator improve the delivery service and we really need our package.

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3:20 pm EDT
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Purolator delivery pick up service

We missed one delivery on july 2 9:16AM (our office hour is from 10:00 to 18:00, we not gonna get it if truck driver come at 9am) so we called and told Customer service at 13:00 and 17:00 that we will pick up ourself, do not deliver again to our store becuase if truck driver come early we will miss the package again. we have been delay for our customers already, do not want that happen again, unfortunatly it happened again. we missed the package again at 9:04AM july 3. whats going on with the system?
we even called customer service this morning at 7:35AM to make sure the package will not be delivery and we will have people to pick up the item. why is it on vehicle for delivery again at 9:04AM? its huge delay for our business and we have to apologize to our customers due to this situation.
we have been told that someone will call us, never receive any phone call.
Please Purolator improve the delivery service and we really need our package.

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8:33 pm EDT
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Purolator missing deliveries

Dont do business with purolator.
I didnt see any purolator truck or nobody even knock on my door to deliver any item that time. When i tracked the package, it says delivered at reception. We dont have reception at home. I was home the whole day. I never lost any items when i was using canada post and ups. With purolator, i lost 2 deliveries. I read also all reviews, specially 1700+ reviews at trustpilot with 1star. Its red flag. They said theyll call me back at the end of the day but they didnt call. We have to mass sue this company or report to fraud department.

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2:10 pm EDT
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Purolator Unprofessional driver

Account #4232409, May 29, 2019
Bill of Lading # [protected]

On May 29, 2019 we requested an envelope pick up from our West Edmonton location to be delivered to our Red Deer location. We did not have a way bill prepared when the driver arrived and when the receptionist told him and requested some blank ones he glared at her, rolled his eyes and walked out. He came back, dropped two blank way bills on the desk and walked back out of the office. She quickly filled out the way bill and went outside assuming he was waiting in his truck. He was gone. All told it took her about 2 mintues to fill in the way bill. Throughout this entire exchange the driver never spoke one word to the receptionist.

I called the next morning, on the 30th, to find out why he had never come back to pick up the envelope. The agent I spoke to said that there was a note on the file that said "Delivery not ready, Customer to call when ready". Since the driver never said so much as hello how exactly were we supposed to know that we were supposed to call? And in fact had she called when she was done he probably would barely have left our parking lot.

Our package did end up being delivered but it was a day late due to the unprofessional behaviour of your driver. We pay for your service and expect to be treated with a modicum of respect and basic human decency. If we ever treated our clients the way he treated us we would soon go out of business

I appreciate you looking into this matter.

Cheryl Martens - Provincial Sleep Group Inc.

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5:47 pm EDT
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Purolator delivery driver

Driver was just delivering a package at 7426 Lantzville Road in Lantzville BC. This neighbour uses our driveway for access to this property.
Purlater driver was asked to slow down on his way out. He floored it on the way out. Tjis causes a lot of dust and we have a youg fellow who is bedridden and this just comes in his window. Not impressed with this drivers actions.

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4:17 pm EDT
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Purolator delivery truck driver with purolator

Friday the 7th of June 2019, I was driving back home from work at around 5pm, I was doing the speed limit on highway 30 in Salaberry-de-Valleyfield which was 80km and the purolator truck kept on honking at me to go faster, once he was able to pass me he gave me the finger. The license plate of the truck is L463277 and the truck number is [protected]. I was not impressed what so ever. Very nice way to represent a company.

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10:12 am EDT
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Purolator hidden charges

As the delivery guy came and get my letter (which was reallt quick), I did not had the time to complete the slip. The delivery guy proposed to fill it in for me as he seemed in a hurry. I accept thinking he would fill it right and quicker than me. Unfortunately, that was not the case. We were charge 15.75$ because HE forgot to put the account number on the slip that HE proposed to fill at my place. I should have said no ! Because of the mistake from your company, we are the ones paying the fees? This is ridiculous ! I even called your customer service (poor quality) and all they said to me is ''File a plaint m'am''. (Please read this as I am addressing directly to Purolator)

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7:14 pm EDT
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Purolator scentsy use in a business office

i have asthma and allergies. the agent in Cranbrook, BC. does not like the smells from the attached automotive repair business and use heated liquid scent oils to cover that odor.
i have mentioned that i get extreme breathing difficulties when in that office but instead of just removing the item, changed the type of scent used.
i understand that some people really like those but for me it makes life very difficult. i would think a scent free rule should apply to all places dealing with the public.

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5:02 pm EDT
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Purolator horrible treatment by purolators depot in creston bc, paul's superette

April 25, 2019 For Creston BC Canada, Paul's Superette is your depot. These two women that were running the store were nothing but rude, bully tactics, and made me feel extremely uncomfortable and like a criminal; like I did something very wrong. Man...just to pick up a package. I was asked coldly for ID. I presented it. THEN, the old woman wanted to know my address. I gave some of it which wasn't satisfactory which seem to provoke her. She raised her voice and said, "What is your street?!" Are you kidding me? Taking ID isn't enough, you got to be put through the ringer too. She freaked me right out ... like I was some sort of criminal. I had to empty the box and put in my carrier as the box wouldn't fit in it. So...I emptied it. The other woman and with forced snotty like tone said 'We don't keep boxes but we will this time' real rude and abrasive. Holy [censored]. Say what? You can see I'm walking, I can't carry the box and the carrier home. What would be the point in emptying the box and what was the big 'f'n deal in disposing the box there? I took the box and tossed it out the door...and proceeded home. I had enough of being crapped on. Nobody deserves to be treated like that without reason and there was zero reason for their behavior. I did nothing. I was not rude to them at all. I'm sure Purolator can find a better depot than these bullies. I will never use Purolator because of this issue with Paul's Superette gistapo with those who run Paul's Superette. Who needs the grief and to be treated like that SO badly. It was like I was putting them out so much to do their job so they needed to abuse me. Sorry...this kind of behavior is unacceptable, and uncalled for.

You want to keep using Paul's Superette, that is your business but I won't use Purolator because of Paul's Superette. Just so you know...this is how they treat your customers.

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2:06 pm EDT

Purolator late delivery, horrible customer service

Date of the Incident: April 18th, 2019
Case: 9446148
PIN: [protected]

I had ordered flowers with the company Bloomex as a surprise to send to my fiance at her place of work. The flowers were meant to be delivered on April 18th however on the 18th the only thing I could see the entire day was that it was at the sorting facility on the 17th. I decided to call Purolator and they had a tracking specialist look into it. They were communicating with me via email and asked me for details of what the product looks like. I had sent them the exact link to the product so they definitely knew they were flowers. I even explained to them that they were a surprise for my fiance and that they are being sent to her work (so a business). They explained they were looking into it and at the time the communication seemed to be open. Today (April 22nd and also Easter Monday) I receive an email saying that my package is on its way to being delivered. I also get an email from the tracking specialist saying the same thing. I replied to the specialist reminding them that it is Easter Monday and that they are sending the package to a business. Also, my fiance does not work on holidays which is why i asked for the flowers to be delivered on Thursday. I do understand that there are many packages that Purolator receives however I do not understand how they were communicating to me via email and yet they could not ask if it was a convenient time to deliver the package. They had no problem emailing me and I replied very quickly, yet they just assumed they can send it to a business on Easter Monday and expect the staff to be there? Everyone in the email thread knew of the situation because I had specified it. If it was a regular business day then I understand why just sending it out would be a good idea. They also knew it was flowers so I'm not sure why they would assume that throwing it on a truck and delivering in on a holiday to a business would be anything close to satisfactory to anybody on the planet. I would rather someone throw garbage at me. The end result is that my fiance was not at work and will not be at work for another few days as she had taken time off after. She now has a bunch of dead flowers waiting for her on her desk in a box upon her return. I replied to the specialist saying it is a holiday and she offered me the choice of disposing of the package. Wouldn't it have been slightly more proactive to ask me before sending it on a truck and delivering it on a holiday and assuming it will be received? I will be attaching copies of the emails between myself and the tracking specialists. As far as compensation, I would suggest some sort of credit as this is just horrible. Instead of getting some flowers at work, she will get dead flowers at her desk. I understand the flowers are not your problem since Purolator is just supposed to deliver the package. I fully get that. My issue is that the specialists were aware of the situation. At this point, any other solution would have been better than throwing the flowers on a truck. How does anyone assume that someone will be available at work on a holiday? I suggested that they can deliver it to a different address so that my fiance will actually receive the package to which they replied that they cannot change the address once it is on a truck. Who told them to put it on the truck? This is a really ruined sentimental experience for me thanks to poor customer service.

Please get back to me on this, I am sure you can sense the frustration.

Thanks
Mazahir Walji

msomani91.[protected]@gmail.com

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jen ives
, US
Aug 26, 2019 12:25 pm EDT

I placed an order with Amazon.ca on July 30, 2019 with delivery expected August 5th. The next day my confirmation email informed me it was being shipped via Purolator (Tracking # CGK004949045) and would not arrive until August 6th/7th.

This was the first problem as I was leaving home (L0L1P0) on the 6th and driving for two days to my destination at the Live From the Rock Folk Festival in Red Rock ON P0T2P0 . Since the package was travelling via ground from Vancouver it would be passing right through Nipigon ON and I thought they would deliver it there on the way.

The second problem was that the customer service representative I called on July 31st to change the delivery address to my alternate Amazon.ca address ASSURED me the package would be diverted and delivered to Red Rock with one extra day. Great: I didn't need it until the 9th! (customer service confirmation # [protected])

Problem 3 came to my attention as I checked my online tracker and saw nothing happening until August 7th when I noticed the package was in transit from the depot to the initial address. So I phoned again and begged the representative to contact the driver to return the package to the depot. She assured me that she had texted the driver and the package would be brought back and forwarded. Once again I foolishly believed the lies I was being fed by Purolator's customer service misrepresentatives.

Problem 4 arose when the package was left at my address in spite of all of the above. Now the materials which were crucial for the running of the Festival were 1200 km away!

Problem 5 involved a LIVE CHAT with a csr who, although she was obnoxious, at least didn't lie to me.

6. So, without thinking of alternative delivery methods, I phoned a good friend who drove the package back to the Purolator depot and paid $85.00 to have it delivered (ground) overnight. Unfortunately, this did not sink in with the depot worker and the package ended up at the Hamilton airport where, due to some tent seam waterproofing included with the plastic badges, it was not allowed on the plane (How is that ground delivery I ask). At this point (2:30am) someone calls my friend twice just to let him know there's a problem and that the package will be sent via ground.
7. So, finally aware that there is no hope the package will arrive in time to be useful, I implement my emergency plan for substituting packing tape and string and hang around for four days after the 'expected' date of delivery until the following Tuesday (August 13th) waiting for delivery. This re-labelled box magically gained five pounds during its trip and was reborn as #[protected]

I realize no one at Purolator wants to read this but I would like to know the progress of the complaint the obnoxious but truthful(I hope) said she filed on my behalf.

I have spoken to Amazon.ca and registered this complaint with their service department. I hope my efforts will lead to a reduction in packages which are, mishandled, delayed or lost through Purolator's incompetence.

I wish to receive a formal apology and to be reimbursed $100.00 for the extra shipping charges/fuel costs incurred in this botched attempt.

Yours

Jennifer Ives

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6:33 pm EDT

Purolator is this how it works?

Good evening,

I purchased some live fishes from a store in Toronto and paid to get overnight shipment. The package was picked up yesterday at 2:16 pm from Purolator and scanned at the sort facility in Toronto at 6:08 pm. According to the note, I was expecting the package to be delivered by Purolator at 10:30 am today April 18, 2019
I waited until 3:30 pm and no news on the package.
Reached out to Purolator at 3:34 pm through Live Chat and spoke to the first agent named Tammy. I asked her about the package and was told it was delayed until Monday. I then explained to her those are live fishes. How are they going to survive in a warehouse for 4 day? She placed me on hold and came back stating that someone will look into it and I will receive an update within one hour. I asked Tammy this question:
"3:54:05 PM
what if I didn't contact you?
3:54:09 PM
Tammy H
I am sorry I cannot advise what would have happened if you did not contact us. You will receive follow up on this within the hour."

The specialist contacted me through email around 4:45 pm and this is what he wrote to me:
"I apologize for the delay in this shipment getting to you. Unfortunately this shipment has been delayed leaving Ontario, it was scanned at the Ontario hub at 5:07 this morning, so it missed the sort to get to Quebec for today. This means that this will only leave over the weekend for delivery on Monday.
We are going to monitor this and we will follow up once we see this out for delivery, but I'm not sure if this shipment of live fish will still be good."

I replied back with this answer:
"Good afternoon,

I'm sorry but this doesn't seem to be the seller fault or mine and I don't believe this is right.
I checked the scanning and it was picked up yesterday at 2:16 pm and scanned at the TO facility at 6:08 pm which means Purolator had all the time needed to get it scanned and deliver to Montreal today.
I also receive the confirmation that Purolator is not covering for the insurance since it's live fish. From my understanding about this, if the package was delivered on time as it was scheduled and the fishes don't live, I totally understand Purolator is not responsible.

In this case, it is totally Purolator's fault. So my question is as follow:
Who is responsible in case the package is not delivered today and all the fishes die? Will you reimburse the total cost I paid for them including the shipping cost?"

I didn't receive any updates from him since.

I then contacted Live Chat again 30 minutes ago and asked for an update. Well, here is the script of the conversation through Chat
"5:33:06 PM
Melissa L
Thank you. One moment please.
5:33:36 PM
I do see that a trace was initiated and a tracing specialist was investigating. They mentioned that the package has been delayed and will only see delivery on Monday April 22nd. I apologize for the inconvenience. You should have received that by email.
5:35:11 PM
Me
I did and is waiting for a reply back because they were live fishes
5:36:12 PM
and the answer I received is what I have already known
5:36:33 PM
I want to know what Purolator will do about this.
5:36:41 PM
Melissa L
Unfortunately, there is nothing we can do about that. I apologize. It has been delayed. If the contents will no longer be good, you can advise the tracing specialist to request a return to sender.
5:37:46 PM
Me
no that's not how it works with my order
5:38:22 PM
This is Purolator fault and you should be responsible for it
5:38:36 PM
not penalize me as a buyer who paid for premium shipping to use your service
5:38:48 PM
When I paid for service I'm expected to receive the service and according to what I paid for the service
5:39:19 PM
package should be here at 10:30 am this morning
5:39:27 PM
Melissa L
I do apologize. Unfortunately shipping live fish is at shipper's risk.
5:39:44 PM
Me
Forget about the live fish. What if it's a package that I need for today
5:40:03 PM
I paid for the service and I didn't receive the service
5:40:18 PM
put yourself in my shoes. What if it's passport that was needed to deliver today so that you can flight out of the country tonight?
5:40:47 PM
I understand it's my risk if I received it on time and the fishes are dead
5:41:15 PM
that's my risk
5:41:18 PM
missing a scan in TO due to whatever the reason from Purolator is not my risk
5:41:35 PM
Melissa L
I understand, but there would still be nothing that can be done since it is delayed and inaccessible. Regarding the shipping cost, you can contact the sender to ask them for a refund. You would have paid them and not to Purolator directly.
5:41:39 PM
Me
nah if Purolator can't sort this out from this level I will seek to speak to a higher rank in the company. If I have to call the CEO of the company I will
5:42:18 PM
Melissa L
Okay. That is certainly your choice.
5:42:35 PM
Is there anything else I can help you with today?
5:42:37 PM
Me
If this is how Purolator works this is great to hear
5:42:51 PM
I'm waiting and see what Purolator will do
5:43:01 PM
Melissa L
The tracing specialist will monitor it on Monday and will follow up again that day.
5:43:21 PM
Me
ok so what is your promise of today delivery?
5:43:35 PM
why didn't Purolator keep the promise?
5:43:42 PM
Why making me pay for the service and not deliver?
5:43:53 PM
Melissa L
As you have already been advised, the package was delayed. Delays do happen unfortunately.
5:45:02 PM
Me
I guess this will be the excuse I hear from today till Monday. I'm asking for a solution not excuses. Please understand that.
5:45:58 PM
Just understand that I'm not mad at you. It's just how the situation is handled. Anyway, I will seek for an answer from a higher management. Thank you for your time."

So my bottom line is this:

1. Purolator missed the scan in the morning and I didn't receive a valid explanation for it.
2. Purolator never contacted me as soon as this happened to advise me about the situation because I could have reached out to the seller in the morning and see if I could work out something to save those live fishes that are now stuck in a warehouse somewhere for the next 4 days.
3. What happened if the package was not live fishes but some very important documents that I must receive today before noon?

I do apologize if my conversation with the second agent, Melissa seemed to be rude but please understand my frustration.

I'm expecting the service when I paid for it and not excuses. Missing the scan at the warehouse and can't offer me a proper answer is an excuse because the package was picked up at 2:16 pm on April 17, 2019. In addition to that, those are live animals. Placing them in a warehouse for 4 days with no oxygen, no food. I can't even imagine how that works.

Therefore, I would like to seek for an answer from a management and how this situation can be resolved.

Thank you for reading my case (case number 9448968)

Regards,
Quan

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10:40 am EDT
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Purolator pick up information

Called 10 April 2019 around 5:30 pm, was told my envelope couldn't be picked up today it would pick up between 7 am - 8 am tomorrow 11 April 2019. Called at 8:05 A.M. as still no purolator pickup of envelope. Was on hold for 20 minutes on the #5 choice on the phone for more information, called on second line for a pickup (choice #1), was answered immediately. I was told driver was aware, pickups are usually in the pm, and probably too early to be picked up at time requested, and that pick up time is not guaranteed. Would of been nice to be informed of no guarantee with initial call, and I would have made other arrangements. I need to get to work as well, and am waiting here for a purolator pickup for a package that is under a timeline as well. I am disappointed, frustrated, not impressed at all, and this will be my last time using purolator, for the inconsistency with information. Poor communication and service.

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8:45 pm EDT
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Purolator terrible and unhelpful service

I had been waiting for a package shipped from overseas, the delivery address was filling not complete, the missing part is only the unit number. After I knew that, I contacted Purolator immediately because from the tracking number and information we knew the Canada side was delivered by Purolator.

After I contacted Puralotor and provided all the information, I have been told the tracing department will contact me for further information. A day later I received an email from the tracing department, the person in charge of this case asked the contents inside the package, I answered the email with all the sufficient info plus tracing number, correct address, the missing part on the address etc. But he/she emailed back stating the info is not enough, I need to provide very very specific detail like the name of the book only from there he/she could start investigating, so I have to provide the info he/she asked(which I don't have handy).

During that period I also input the tracking number in Purolator's website which I could see the package already arrived the destined city I and was in the sorting facility. So I made some other phone calls to the local office and been told due to it is not their tracking number, only the tracing department could do the research.

So after waiting 2 more days, I got the email back telling me he/she found nothing, the case will be closed. I was so pissed by then, cause I could see my package is in the destined city for more than a week, why they said found nothing.

I have to make the phone call again to them cause I couldn't think any other way to solve it, I guess I will never receive it. This time after talking with someone and described my situation, he asked for the case number and tracking number from me and asked me to wait on the line, after more than 20 mins wait time, he said the package was found, so I asked for the delivery. For the safe side, I asked him to provide the Purolator tracking number, he provided it to which is the tracking number I had in the first place. I am confused but glad it is been found in the end.

But if I didn't try to call them consistently, it will never solve. And I can't understand what is the purpose of setting a tracing department which didn't help at all while the fact is it is a very simple case and the tracking number is always correct.

I am very very disappointed by their service, I will never use their service again.

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Update by Lesley Lei
Apr 09, 2019 10:59 am EDT

The email address you provided is a wrong address, I couldn't send email, could you at least give a good contact info if you really do mean look into it instead of just saying it to make your company looks responsible!
customer.[protected]@purolator.com ? I couldn't send email to this address

So far, I still haven't received my package, the funny thing is when I called again, I been told the tracking number is not Purolator tracking number! See how many contradictory there are. My package is showing on the way of returning...
I am totally speechless now. ( Too angry to say anything)

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Purolator delivery/courier service

Total [censored]. I had 2 shipments incoming and missed the first one on feb 13th. Got a delivery notice slip telling me to pick it up on feb 14th (this is actually fine. There was a delivery notice slip so I can actually pick it up at local pick up centre). Second shipment was scheduled for feb 14th. Knowing this information, I actually worked from home today (feb 14th) and was waiting for the shipment to show up. Checked the status online at 4:30pm since no delivery happened, and it showed "attempted delivery - receiver unavailable". What the actual [censored]? I chatted with live support and they blamed me for not being home. Oh and also, live chat support agent by the name of vanessa a was super slow at answering (that is really just nit picking), but she wasn't not professional at all. She accused me of not being home at receiving, and the best she can do is reschedule for delivery on monday, feb. 18th. Again, wtf? Why am I being punished for extra 5 days of wait time on my delivery when your delivery driver failed to walk down the truck and ring my door bell? I asked her if I can have the package dropped off at the same pick up location at nordel (88th ave and 120 st.in bc), since I do have to pick up the other package there, but the lady said the only other option was to pick it up at the depot in langley, which is 40 minutes away on monday feb. 18th.
Oh, and also, the status changed again at 6:56 p. M, now showing "receiver unavailable".
I had to call in to the customer care line, and the lady was much better, who offered to make another delivery attempt tomorrow, feb 15th. We will see if this time the driver will be bothered to come down the truck or not.
This is not the first time the tracking info was not accurate. I had previously another item being shipped to my place, and was marked as "delivered". The item was not delivered, mind you. Instead the item was left at my front door facing the street in plain sight for the rest of the night without me knowing. For all I know, the driver might've checked "delivered" on his console to save time and pretend he was not late, and later dropped it off at a later time without ringing my doorbell.

Purolator, why are you like this? I want to work with you so you can work with me here, but accusing your customer being a liar and not really offering realistic solution is really not the right thing to do.

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Purolator delivery/courier service

Purolator lied about a delivery. I watched their delivery truck stop in front of my house. No one knocked, or rang the doorbell. An automated voice message from the company said that delivery was attempted, however no one was at home. The message went on to say that I need to drive to another city to pick up my item which is a chair. [censored]! Was able to re-schedule a delivery for to-morrow. Let's see what happens.
Avoid this company if you can. There are better delivery services available.

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Purolator package delivery

I am done with you guys, I banned UPS from my property years ago for similar reasons and as of today Purolator is as well. I know you are a corporation and are kinda supposed to have extreme screw-the-customer-over policies but this experience was just too much for me to ever deal with you again. The tracking number was, [protected], the truck number is 9001, he barely managed to deliver the package two day late, there is no reason it should not have been delivered on time (other than he could not fathom the notion of getting home one minute later than he could get away with given you (lack of) customer service policies. The shipper neglected to put direction of my street address on the label, he went to "W" rather than "E" on the Monday; I live in a tiny town, 1 000 people, no lights/no traffic; it would have taken him about THRITY SECONDS to drive from where he turned off of Main St onto Oak St until he got to the 300 block of Oak St W and figured out that there was no "322 Oak St W"; it is not rocket science to figure out that it would take him about a minute to drive to the correct address, 322 Oak St E, in this tiny town. He couldn't be bothered, the next day there was weather so no trucks were on the road, the third day he did (more or less) deliver it, but caused me tons more work and he made no attempt to deliver it properly. He walked up to my front door, saw that it had tons of snow and ice in front of it (and should have been able to deduce that it probably could not be opened), knocked very lightly on an outside door (I would not have heard this, I happened to be walking around inside the house and saw this), and without hardly breaking his stride dropped the package in the snow and turned around and kept walking back to the truck. I would have asked him if he could go around back to the door that is openable, rather than me getting dressed to to go outside to pick it up, but in any case, if this was July and there were no issues with opening that door, couriers knock and give people an opportunity to get to the door. You don't have to explain to me what "NSR" means and I did confirm with the shipper that this was the service type, and it is pretty obvious what it means, that is not the point and I should hope anyone employed in the customer service branch of a large corporation would have the intelligence to know that that is not the point. This guy did everything he possibly could to avoid working at my expense, you clearly condone this and have lost my business.

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Purolator horrible customer service.

Every time I go to purolator (Jaylee automotive) in Cranbrook, the staff acts completely annoyed by the fact I just walked through the front door. Whenever I ask questions, I am always interrupted, or spoken to as if I am completely stupid. I might not know much about shipping, but they could atleast educate me in a friendly manner. Packages are never EVER delivered to my house because I am "out of purolator range." This is funny to me because I see the purolator truck driving around there always, even passed my house but they refuse to come into my drive way. The last two times have been especially appalling. The man who works there was literally yelling at me saying my package wasn't available, and that I needed to give him more information (which I was trying to do, in a kind manner). Finally, he realized it was there, and someone didn't write down my last name. You think someone would be able to put 2 and 2 together. This time, I have been waiting 2 extra days because they have decided to try to deliver it to my house, but again, refuse to enter the drive way. The package is obviously back at the post, but they won't give it to me until they update it so that it says "available for pick up." It's a $2000 package that is very VERY important. I can not say I have ever been treated in such a manner anywhere EVER. Everyone who works there should obviously NOT be working in customer service.

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Purolator Customer Reviews Overview

Purolator is a Canadian courier and freight service provider, offering domestic and international shipping solutions. They cater to a variety of shipping needs with services including express shipping, parcel delivery, freight transportation, and logistics. With a focus on reliability and coverage, Purolator facilitates the movement of goods within Canada and to global destinations. They also provide specialized services such as same-day delivery and e-commerce integration for businesses of all sizes.

Purolator In-depth Review

Overview: Purolator is a leading courier and logistics company that offers a wide range of services to meet your shipping needs. With a rich history and background in the industry, Purolator has established itself as a reliable and trusted provider. By choosing Purolator, you can benefit from their key features such as fast and efficient delivery, extensive coverage area, and exceptional customer service.

Services Offered: Purolator offers a comprehensive list of services to cater to various shipping requirements. Whether you need express shipping, ground transportation, or international delivery, Purolator has got you covered. Each service is designed to provide specific benefits such as guaranteed delivery times, flexible options, and reliable tracking. With their extensive coverage area, you can ship your packages to destinations across Canada and around the world.

Pricing and Fees: Purolator provides a transparent breakdown of their pricing structure for different services. While comparing with competitors' pricing, Purolator offers competitive rates that ensure value for your money. It is important to consider any additional fees or surcharges that may apply based on factors such as package weight, dimensions, and destination.

Delivery Speed and Reliability: Purolator is known for its fast and reliable delivery services. They offer various shipping options to meet your time-sensitive needs, and their delivery speed is consistently evaluated to ensure customer satisfaction. With their efficient tracking services, you can easily monitor the progress of your shipments and receive real-time updates. Customer reviews and feedback further validate Purolator's commitment to timely and reliable delivery.

Customer Service: Purolator prides itself on providing exceptional customer service. Their customer support team is readily available and responsive to address any queries or concerns you may have. You can reach out to them through multiple channels including phone, email, and live chat. Purolator is dedicated to resolving issues and handling complaints promptly, ensuring a positive customer experience.

Tracking and Visibility: Tracking your shipments with Purolator is a breeze. They offer user-friendly tracking tools and features that allow you to easily track your packages and obtain real-time updates. Purolator also provides integration with e-commerce platforms and order management systems, making it convenient for businesses to manage their shipments efficiently.

Packaging and Handling: Purolator understands the importance of proper packaging and offers a range of packaging materials and options. They take special care in handling fragile or sensitive items, ensuring their safe delivery. Purolator provides packaging guidelines and resources to assist customers in packaging their items securely.

Insurance and Liability: Purolator offers insurance options for shipments to provide peace of mind. They have coverage limits and terms that you can review to determine the level of protection you require. In the unfortunate event of damaged or lost items, Purolator has a streamlined process for filing claims and resolving issues promptly.

Sustainability and Environmental Initiatives: Purolator is committed to sustainability and has implemented various environmental initiatives. They offer green shipping options and practices that minimize their carbon footprint. Purolator has also established partnerships and obtained certifications related to environmental responsibility, further demonstrating their dedication to sustainable shipping.

User Experience and Website: Purolator's website is designed with user experience in mind. It features a clean and intuitive design that makes it easy to navigate and find the information you need. Placing orders is a seamless process, and the website is mobile-friendly with accessibility features to cater to a wide range of users.

Overall Rating and Conclusion: Purolator excels in various aspects, making it a top choice for your shipping needs. Their fast and reliable delivery, extensive service offerings, and exceptional customer service set them apart from the competition. While their pricing is competitive, it is important to consider any additional fees or surcharges. Purolator's commitment to sustainability and user-friendly website further enhance the overall experience. With their strengths outweighing any weaknesses, Purolator receives a high overall rating. We highly recommend Purolator to potential customers seeking a reliable and efficient shipping solution.

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